IT Assessment Services.2011.1007.A

Due Diligence for IT

October 2011

Version: MDS.Assessment.Services.2011.1007.A

‘Reliable, repeatable IT benchmarking and maturity assessments’

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The use of this document is subject to the following conditions and restrictions:

♦ This manual contains proprietary information belonging to Capstone Technology Solutions, LLC.

♦ Information in this document is subject to change without notice.

Copyright © 2011 Capstone Technology Solutions. LLC. All rights reserved. The Capstone logo is a trademark of Capstone Technology Solutions, LLC.

Other company and brand products and service names are trademarks or registered trademarks of their respective holders.

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Table of ContentsTable of Contents The Business Problem ........................................................................................................................... 4 Business Value and benefit .................................................................................................................... 4 Current Challenges ................................................................................................................................ 5 Scope of Service .................................................................................................................................... 5 Why Capstone? ...................................................................................................................................... 6 The Capstone Methodology ................................................................................................................... 7 Approach ................................................................................................................................................ 8 Deliverables ........................................................................................................................................... 8 Business Value Benchmarks .................................................................................................................. 8 Benchmarking ........................................................................................................................................ 9 Benchmark Scorecard ............................................................................................................................ 9 Acceptance of Deliverables ................................................................................................................. 10 Pricing and Contact Information .......................................................................................................... 10

Copyright @2011 Capstone Technology Solutions, LLC 4

The Business ProblemThe Business Problem If your business decision process requires accurate, comprehensive information and details about your distributed information technology systems to make critical decisions, read on. Our unique process does these things and more, quickly and with minimum impact on your busy IT professionals. Document, measure, assess and benchmark your:

1. IT Architecture maturity; providing three levels of abstraction on more than 30 topical areas.

2. ITIL adoption, integration and effectiveness across your distributed infrastructure 3. Management and IT governance policy and effectiveness 4. Operational and process maturity 5. Disaster Recovery capabilities via 7 Tier analysis (RTO/RPO optional) 6. Storage Backup and recovery

Business Value and benefitBusiness Value and benefit 1. Actionable results 2. Quick execution and results 3. Low impact on your overcommitted IT resources 4. No system level tools required 5. Gaps are benchmarked1 need raised note 1 and remediation costs (optional) provided 6. Remediation map with business case provided 7. Staff and personnel ratings) 8. Easy to Understand via Executive dashboards

1 Benchmarks – we compare and rank your infrastructure against dozens of other data centers in all major industries including local and federal government.


Current Challenges Current Challenges

The Capstone Service for ‘Due Diligence Assessments’ was designed and has been operationally successful in helping scores of other clients GAP, MAP and COST their approach to solving these common IT technological challenges:

1. RTO/RPO is insufficient to meet business 2. Need to reduce costs (Capital and Operating) 3. IT has lost data within the last year 4. Recoverability is unknown or questionable 5. We are struggling with data growth 6. We are not meeting our compliance requirements 7. We need help with changing business requirements 8. Mergers and Acquisitions are big impacts 9. Virtualization has not yielded the results we expected 10. Tapeless is not meeting our requirements 11. Our backup architecture does not meet our SLAs 12. Our service levels don’t satisfy our clients

ScoScoppe of Servicee of Service Due Diligence assessments have several key factors that drive the effort and cost of the service. They include:

1. Number of data centers and their geography 2. Management structure(s) in place

a. Centralized with one support and operational team b. Decentralized with multiple support and or operational teams

3. Technology focus a. Backup Recovery b. Server & virtualization c. Storage and replication d. Application deployment e. Disaster Recovery readiness

4. Common language(s) of the professionals a. English b. Spanish c. French d. Other


Why Capstone?Why Capstone? Scalable - our assessment process was developed in collaboration with one of the largest outsource vendors in the industry. They struggled with Prioritizing Customer satisfaction issues while managing their huge base of distributed clients. Reliable and repeatable - our process is repeatable, reliable and highly extensible, having been used with extremely large as well as quite small environments and infrastructures. Experience - our principle assessors range from 2 to 5 decades of experience and have led engagements with some of the very largest private as well as governmental organizations. We have the confidence, experience, methods and tools to execute to your business need. The following chart illustrates the depth and breadth of our capabilities.

Sector Customers Data Centers Automotive 1 1 Finance 8 41 Government 4 37 High Tech 8 30 Insurance 6 17 Manufacturing 6 34 Retail 2 2 Healthcare 6 186 Service 3 21 Telecom 6 23 Transportation 2 18 Grand Total 52 410


The Capstone MethodologyThe Capstone Methodology

ADIM – Assess, Design, Implement and Manage is our methodology, which is based on ISO9000 and dozens of other industry standards and best practices. Methodology is always a circular path; one is never finished during the lifetime of a business application or infrastructure element.

Manage

Implement

Assess

Design

ISO 9000

based

Assess The assessment collects documents and analyzes the current state. It is the basis and foundation of activity for a solution, application or infrastructure element.

Design A design is represented by a bill of materials (BOM), the detailed Configuration management Database CMDB, conceptual and detailed drawings and the preliminary project plan.

Implement The implementation is the refinement and detailed completion of the Project Plan and the expert execution of said plan. Outputs include completed test and acceptance documentation.

Manage The management of a solution includes monitoring, operation, support and remediation for the lifetime of the solution, application or infrastructure element.


ApproachApproach Our approach is illustrated in the following drawing.

DeliverablesDeliverables 1. Weekly or biweekly status calls 2. Project Management to schedule data collection 3. Detailed report 4. Sponsor review 5. Executive review 6. Executive presentation

Business Value BenchmarksBusiness Value Benchmarks The due diligence assessment methodology collects and organizes data about our Customer’s data center, policy and process in an organized and structured way. The normalized methods we use facilitate reliable statistical comparisons. This is done to accurately benchmark the results from Sample Client to the results of other Customers where we have performed the same type of work. The results of these benchmark comparisons are reliable and inherently


valuable for decision and policy assessment. Our process will show your environment contrasted with the results of our base of scores other clients, many with multiple data centers, giving us a statistically reliable basis of more than 200 data center points upon which to compare. Our report on your data center will include data and analysis, wherein we contrast six sets of data for each of a number of over 40 technology categories. We plot:

1. The results of each of the data centers on the same scale as the base.

2. The average of the data centers on the same scale as the base.

3. The base maturity standard distribution curve. 4. The average for the base. 5. The industry peer maturity standard distribution

curve. 6. The average for the industry peer.

BenchmarkingBenchmarking

The following management benchmark analysis graphs are provided. The scope and objectives of your assessment will drive the areas to be analyzed and reported on. The following list illustrates only a portion of the depth and breadth of our capabilities. The sample graph illustrates how we are able to visually demonstrate the maturity of process and practice for the indices below:

1. Data center maturity index 2. The storage service factors 3. The storage architecture summary 4. The storage management summary 5. Operational policy summary 6. Best practices deployment 7. Resilience to risk index 8. ILM readiness index 9. DR recovery and readiness 10. Service Level capabilities

Thus we provide reliable methodology comparing the maturity of the data centers with a growing base of other data centers as well as comparison to other data centers in your peer industry.

Benchmark ScorecardBenchmark Scorecard The following chart illustrates how one client actually rated in each of 9 different Assessment domains. Each score was contrasted by the average for each of ten different industries. This chart is effective in communicating where significant competencies and GAPs exist within a business’ IT infrastructure.


The above chart allows executive management to prioritize there IT expenditures according to those technological and business areas that have the most risk and need from a neutral perspective. To aid the executive team in their decision making process, we can optionally provide a cost analysis of what it will take to close those gaps as well as provide yet another option to quantify the business value and benefit for each of those areas.

Acceptance of DeliverablesAcceptance of Deliverables During the project, regularly scheduled meetings and project reviews will be conducted to review the status of project activities, progress toward completing project deliverables and services and to confirm that Client expectations are being met. A “Letter of Acceptance” will be provided to the Client to document the completion of project deliverables and services.

Pricing aPricing a nd Contact Informationnd Contact Information Pricing for this service begins at $29,950 plus travel for a single location with fewer than 7 interview requirements. For more complex infrastructures and environments our scoping guidelines mentioned above will assist us in providing a statement of work designed to provide the assessment required by your business situation. Please contact Capstone for further information and help:

Capstone Technology Solutions, LLC 13762 Colorado Blvd., Suite 124-11

Thornton, CO 80602 303.280.0982

www.capstoneTS.com [email protected]

Documents

IT Assessment Services.2011.1007.A