Software Asset Management

The software visibility problem

Software asset management (SAM) continues to be a C-level imperative. The material risk of being audited by software publishers and the resource disruption it causes has never been greater—license management is no small task. Organizations struggle to identify if they have entitlements for what they are using or if they over-purchased and are wasting millions in shelf ware. Mapping software deployed to entitlement rights purchased is complicated by the range of complex licensing models across thousands of software titles.

Why software investments go to waste

Customers have historically struggled with the SAM point tools because they run in isolation from the rest of IT. Integration maintenance is ongoing and insights to software footprint changes are significantly delayed. Point tools are not able to provide business service application context. Manual work is driven by tool gaps rather than business processes. Communication to stakeholders is delayed, leaving frustrated teams in positions with incomplete and polluted data.

IT inefficiencies result when point tools sit outside the ITIL System. CMDB exports mean software positions will always be delayed. Asset managers find out about compliance issues when its too late—perpetuating a reactive SAM culture. ITAM teams struggle to get the resources to meet even the most basic requirements and expectations. Point tools outside your ITIL system mean remediation processes will always be manual. Proactive SAM is only possible when SAM is natively embedded with IT Operations on a single platform.

IT Asset Management

Elevate ITAM with the only single platform solution to feed critical asset data to the business via digital workflows

Mitigate software license risk with a single, real-time view across unlicensed deployments, re-harvesting options, and actionable software positions by publisher

Slash software spend by optimizing usage with reallocation workflows and right-sizing future purchases for real savings for on-prem and cloud-based services

• SAM Vulnerability Detection

• SaaS License Connections

• SaaS License Management

• Webex

• Jira

• Engineering License Manager

• Software Maintenance

• Automatic license metric assignments

• Office 365 Reserved Licenses

• Oracle Infrastructure Report

• Entitlement import enhancements

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Digitize IT Workflows

Get to SAM outcomes fasterServiceNow® Software Asset Management is the only SAM solution that operates on a single platform with a common service data model.

Simplify ITAM by connecting people with process workflow

You can think of CMDB as a centralized hub for hardware and software data. The CMDB drives the IT asset life cycle, with intuitive workflow available at each step of the way. Operationalize enriched software data to areas like IT Change, SecOps, Application Portfolio Management, and HR asset onboarding.

Running SAM on the same platform is a game changer for future use cases, as you'll be able to alert the issues, processes, and events before you get out of compliance in the first place. Mitigate expensive true up costs and wasted spend. By leveraging the Platform you already have in place, you can get to SAM outcomes faster.

Software Spend Detection

As the SaaS market continues to explode, procurement and asset managers are faced with the growing challenge of software sprawl. Solve shadow IT with software spend detection. Surface pockets of rogue spending across the company by geography, department, vendor and person. Get your arms around all software spend to identify quick wins to consolidate buying power and optimize usage.

Deliver SAM Differently

• Receive IT Changealerts of potential issuesbefore they occur.

• Take control ofsoftware spend andcompliance at thesource by usingthe Software Catalogto automate therequest and allocationprocesses.

• Reclaim unused softwareand orchestrate removalfrom an end-user’sdevice.

• Detect softwarepurchases for softwareand automagically crossreference if SAM has itunder management.

• Machine Learningcategorizes applicationsbased on functionalitywith 1500+ categories.

• Dive deep on SaaSapplications with vendorspecific usage you most-often use to right size yournext renewal.

Life at work is better with intuitive experiences and automated workflows across departments.

Publisher Packs

SAM's Content Library contains thousands of software publishers. Commonly used license metrics such as Per User, Per Device, Per Named User, Per Named Device, Per Core, and Per Processor, are provided.For software publishers with complex licensing, packs are included for publishers such as SAP ®, Microsoft ®, Oracle ®, IBM ®, Vmware ®, Citrix ®, and Adobe®. These packs include publisher-specific calculations to aid mostly with complex server licensing, such as Oracle database options that can go unused providing a tremendous optimization opportunity to reduce license costs.

Microsoft’s Server/CAL and IBM’s PVU with IBM approved out of the box connections to ILMT and BigFix. Use the SAP publisher pack to identify user access, named user assignments, and non-compliant scenarios. Optimize named user assignments based on user attributes and forecast SAP compliance along with consumption with Performance Analytics. Track Microsoft Assurance terms and conditions, access a larger variety of license metrics and automated downgrade rights generated by ServiceNow Content Library.

Simplify SAM complexity with a single platform and get to outcomes faster

The Citrix Publisher Pack discovers software deployed on virtual desktops and now provides insight into who has potential access to applications through various devices. Reconcile actual consumption of Per User/Per Device licenses against purchased rights.

Office 365 Reserved Licenses

Track Office 365 reserve licenses with the ability to reserve subscriptions at any time during the contractual period. Gain insight into the total number of subscriptions purchased and calculate accurate true-up costs for reserve licenses.

Software Asset Management Publisher Overview Dashboard

SaaS License Connections

On average, customers with 1000+ employees have over 200 SaaS apps. With SaaS License Connections, customers can gain insight into any of their SaaS apps that have an API. Leveraging Flow Designer and IntegrationHub, customers build their own basic, low code integrations.

ServiceNow SAM offers deep usage and spend analysis for high-value, ubiquitous applications including Box, DropBox, DocuSign, G-Suite, Salesforce Sales Cloud, Salesforce Service Cloud, Zoom, Adobe Creative Cloud, Office 365, Webex, and Jira.

Get insights into the hundreds of SaaS apps in your environment.

Engineering License Manager

Engineering License Manager helps manage and optimize licenses for specialty software including industrial and engineering applications. This feature provides visibility into the overall engineering software license position, helping overcome challenges such as audit risk, overspending, inefficient usage of licenses, and inaccurate forecasting.

Engineering License Manager works with a variety of license management servers to collect usage data. The industry leading OpenLM integration helps complete the engineering software inventory with a clear view of what licenses are owned, how they are being used, and identifies cost-reduction opportunities. Monitor concurrent license consumption, track and reduce software spend, avoid productivity losses, and gain data-rich reporting on licenses engineering software covering activity, usage, alerts, and accurate denials.

SAM Vulnerability Detection

How can you operate and secure your environment if you aren't sure what software is where? With SAM and SecOps, you can identify and remediate vulnerable software at your company with automated workflows. SAM works with information from the National Vulnerability Database (NVD) to identify which versions of software have known vulnerabilities. SAM leverages a vast Content Library to normalize potentially applicable discovery models. The pattern variations identified are critical for completeness when remediating the vulnerable versions. SAM NVD vulnerability detection combines this information to track vulnerabilities within your system by creating vulnerable items ready for action.

Take control of your most expensive specialty software.

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Software Maintenance

Software Maintenance provides visibility into software maintenance contracts and helps optimize maintenance spend. Without visibility, customers are renewing contracts as the path of least resistance, which often leads to over expenditures.

When customers are paying maintenance on licenses they aren’t using, these costs accumulate. This feature allows customers to right-size their maintenance spend and cancel maintenance for unused licenses, ensuring maintenance costs are limited only to licenses being used.

Build custom SaaS integrations for deep usage insights using a low-code model to gain actionable data for SaaS publishers you use most-often.

Automatic license metric assignments

Software with publisher part numbers are automatically assigned licensed metrics. Save a ton of publisher research and get to license positions faster by utilizing the embedded license metric intelligence and Content Library.

Oracle Infrastructure ReportProvides a specific report required for Oracle audits that often require the collection of information such as database versions deployed, underlying hardware and virtual machine Information, virtualization technologies orLicense metrics for each database instance.

Entitlement import enhancementsAdditional capabilities have been added to account for specific use cases around database options for Oracle database software, importing contracts, referencing existing contracts or importing custom user defined fields.