IT at Sussex 2013 2014

Now you’re at Sussex, you have access to a wide range of computing resources and services.

This booklet introduces the services that are available but to find out more, visit our website

sussex.ac.uk/its/welcome

where you can find frequently asked questions, helpful videos, links and further guidance on everything to do with IT at Sussex.

connecting to the internet

You must install antivirus software if you connect your own Windows computer to the campus network! See p19

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Wi-fi (eduroam) The wi-fi network, known as eduroam, is available in most of the campus, including the residences.

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To get access to the wi-fi or wired networks with your laptop, phone or tablet, follow the how to connect booklet or see our website sussex.ac.uk/its/connect

Any problems? IT Services can help. See our website or visit the IT Service Desk in Shawcross or the Help Point in the Library.

You can use the University wi-fi network and if you live in one of the residences, you can also use the wired connection in your room. You’ll need your IT username and password to get online. See p5

Wired If you live in one of the residences, use the wired access for quicker internet speeds.

Connect your computer to the wall socket with the pink cable provided in your room.

There are about 900 PCs and Macs around the campus for students to use with many areas available 24/7. See the map on pages 12-13

campus computers

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Show consideration for your fellow students by avoiding personal browsing at busy times and logging off if you’re going to be leaving a computer for more than a few minutes.

Log on If the PC screen is blank, press a button on the keyboard to wake it up. Enter your IT username (e.g. ano23) and password to log on.

Press CTRL + ALT + DELETE to log onPress CTRL + ALT + DELETE to log on

If you see an error message saying no logon servers are available, count to ten and try again - just give the PC a bit more time to wake up!

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Using IT Services computers You can browse the internet, check your email and use the customised set of programs to support your work at Sussex.

Your IT username and password These are the details you received as part of the online registration process. Your username is normally made up of your initials followed by a number, such as ano23.

You will need your IT username and password to login to campus computers and other services at Sussex such as your University email.

Manage your password Use Sussex Direct to change your password or reset it if you’ve forgotten what it is. See p14

Log off Remember to log off when you’ve finished using a computer. You don’t need to turn off the power - it will automatically hibernate to save energy if not in use.

When you start as a student, you are allocated a quota of personal file space where you can save your documents. This is sometimes referred to as your home directory and you can get access to it from any of the computers on the campus.

For example, if you save files in your Documents folder, you will be able to get back to them when you login to any other computer on the campus, just by choosing Documents from the start menu.

saving your work

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You get 10GB of space for files in your home directory.

10GB

Working from email When opening an attachment from an email, choose Save As and give your file a permanent home (such as your Documents folder) before you start making changes to it.

Always have a back up It’s a good idea to keep the files you’re currently working on in more than one place.

For example, in addition to saving a file in your Documents folder, keep a copy on a USB stick or on a web-based file service such as Skydrive or Google.

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If you don’t, your file is stored in a temporary location and will be lost when you close it along with all of the changes you’ve made.

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You can print from all IT Services computers. There’s a charge for printing but all new students receive a small amount of credit to get started.

printing

Make sure you have enough credit To see how much credit you have left, log in to an IT Services PC in one of the computer rooms and then click on the printing account icon in the bottom right corner of the desktop.

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Print straight from your laptop so you don’t have to wait for a free PC just to print a document sussex.ac.uk/its/webprint

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You can top up using a credit or debit card in Sussex Direct or with cash in the Printing Account Banking Stations in the Library and Shawcross.

Before you use web print for the first time, make sure you’ve printed at least one page using the computers on the campus as this is how your printing account is set up.

Choosing the right printer There are a lot of printers to choose from so make sure you pick the right one!

one-sided two-sidedA4 black & white 5p 8p

colour 20p 36pA3 black & white 30p 54p

colour 40p 72p

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Check the label on the printer you want to use - the name starts with the building where it’s located

Make sure it’s selected before you print

You can spot colour printers by the _col on the end of the name.

Charges for printing from student computers on the campus

You can send or receive email with your own Sussex address using webmail. Click on the Email link at the top of any Sussex web page and then login with your username and password.

Your email address Email sent to your username@sussex.ac.uk will be delivered to your Inbox. So if your username is ano23, your email address is: ano23@sussex.ac.uk and this is the email address your tutors and University staff will normally use to contact you.

email

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Fraud emails If you get an email asking you to confirm your personal details, don’t respond - it’s best to ignore it.

Make sure you know how to spot hoax emails by reading the guidance on our website:

sussex.ac.uk/its/phishing

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You get a gigabyte of space to store emails.

1GBDon’t lose your hard work! When you open an attachment from an email, always Save As before you make changes. See p7

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Library200 PCs & Macs See opening times sussex.ac.uk/library

Shawcross100 PCs & MacsAvailable 24 hours a day with the keycode

Pevensey200 PCsAvailable 24 hours a day with the keycode

900computers for general student use

For full details including all of the other computer rooms on the campus see: sussex.ac.uk/its/computers

IT on campusconnect mobile devices to the wireless network sussex.ac.uk/its/wifi

door entry keycodes for access to the 24 hour computer rooms sussex.ac.uk/its/keycodes

the computer room next to the security office in York House is also open 24 hours (no keycode needed) sussex.ac.uk/its/computers

top up your printing account and use campus printers sussex.ac.uk/its/printing

visit our IT Service Desk at Shawcross or the IT help point in the Library sussex.ac.uk/its/help

Sussex Direct is your personalised and secure gateway to University information, available on and off campus.

You can view and edit the personal information the University holds about you, such as your address and Library records. You can also view information about your school and course details including timetable, reading lists and results.

your personal information

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Login at sussex.ac.uk/direct with your IT username and password

Choose My IT account from the Personal menu to change your passwordor click on

Forgotten password to reset it

Use Sussex Direct for:

checking your study timetable

results and feedback from tutors

finance and housing information

Library loans and resources

additional skills training

assessment deadlines

change or reset your password

top up your printing account

Get to your timetable from the Study menu

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Keep contact details such as your mobile phone number up to date

Study Direct gives you 24/7 access to learning resources to support your studies. Most first year modules have a Study Direct site designed by your tutors with features such as lecture notes, recordings and discussion boards.

learning resources

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To login to Study Direct, open a web browser and go to sussex.ac.uk/students

• Click on the Study Direct tab

• login with your IT username and password

You will then see a list of all the sites for your modules - click on one to find out more.

Study Direct is mobile-friendly - try it on your phone!

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When you first login, you might want to make a couple of changes to your profile: click on your name in the top right-hand corner, then select edit profile.

Check your email address is correct and that the email address is enabled so that updates, including postings on forums to which you have subscribed will be sent to your email.

Check your profile picture in the Picture of section.

• to use the photo from your student ID card, click on Get Sussex profile picture

• or to upload a photo of your own, click the Choose file button and go to the location of your picture (jpg or gif format).

Click on the Updates button for the latest changes in your sites.

The computer rooms across the campus have computers set up with both standard and more specialised programs.

software

Standard software Basic packages such as Microsoft Office are available on all IT Services computers.

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Specialised software On Windows PCs, search in the start menu or browse to All Programs and then Departments.

Assistive PCs Some PCs have extra software such as Zoomtext and Inspiration. If you have a specific learning requirement or disability, you can register to use the assistive PCs available in several computer rooms on the campus.

Buy at a discount There are several websites where students can buy software such as:

• Microsoft Office• EndNote• Windows 7

You must use antivirus software if you connect your own Windows computer to the campus network. See our website for details of how to download and install a free antivirus program:sussex.ac.uk/its/security

If you use a Mac, you should keep it updated using Software update from the Apple menu.

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Software you can install on your own laptop

Download You can also download some software for free from the ITS website including:

• Nvivo• SPSS• ArcGIS

Find out how to get software for your own computersussex.ac.uk/its/software

The Sussex Mobile phone app gives you easy access to helpful information.

Use the web version on your phone:

sussex.ac.uk/mobile

Or download the app - search for “Sussex Mobile” in your app store:

sussex mobile

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iPhone/iPod/iPad App Store

Android Google Play

BlackBerry App World

Alerts You can opt to receive notifications about important news items,

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Printing account see your printing account balance and recently printed files,

Pocket guide and get handy information on a range of campus services.

Timetables keep up to date with lectures and appointments,

Campus maps find the locations of teaching rooms, offices and other useful places,

Library check your Library account for details of the items you have on loan,

There is a lot of support available with IT at Sussex.

See sussex.ac.uk/its for frequently asked questions on a huge range of topics, online guides and latest news.

Click the red Help button on the ITS page to get assistance or report a fault.

help & training

IT Help Point in the Library If you need IT support in the Library, come and see us in the Hub on the ground floor. We’re open Monday to Friday 11am-5pm (term time only).

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IT Service Desk Visit us in Shawcross or call on extension 8090. We are open Monday to Friday 9am-7pm in term time and 9am-5.30pm during vacations.

in person

online

With our IT training, you can gain skills which will be invaluable both during your time at the University and afterwards. Courses range from Absolute Beginners to Advanced and are available free of charge (there’s a fee for non-attendance).

Add your name to the online waiting list and we’ll let you know when the next course is scheduled.

Excel spreadsheets• Introduction• Formulas and

functions• Charts• Pivot tables

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Word processing• Introduction• Intermediate• Using Word

to write your thesis

Plus Powerpoint, EndNote, and more...

More details online sussex.ac.uk/its/training or send us an email its-training@sussex.ac.uk

training

IT Services University of Sussex Shawcross Brighton BN1 9QT

T +44 (0)1273 678090 E support@sussex.ac.uk sussex.ac.uk/its

facebook.com/itssussex

@itservices