IT Development Programme E-GOVERNMENT ROUNDTABLE Brussels, 28 November 2001 Modernising Employment Service Programme Tom Gawn

IT Development Programme

E-GOVERNMENT ROUNDTABLEBrussels, 28 November 2001

Modernising Employment Service Programme

Tom Gawn


TOM GAWN

Employment Service

Project Manager

Internet Job Bank Project


• The British public employment service

• Runs the Jobcentres

• Jobs service for working age adults

• Helps employers fill job vacancies

• Part of Department for Work & Pensions

• Will be Jobcentre Plus from 1 April 2002

Who are we?


Some Key Facts• 1,100 Jobcentres• 35,000 staff• 3 million jobseeker registrations a year• Around 400-500,000 vacancies any day• 12,000 new jobs each day• 92,000 people matched to jobs each day• 1.3 million vacancies filled last year


Modernising Employment Service

• Modernising Government Report - 1999

• A major Programme - £400m over 4 years

• To upgrade ES systems

• Create efficiencies

• Increase public access

• Meet ministerial targets for 2001 and 2002


Where we were - 1998• Access to jobs only via Jobcentres• IT systems ageing• 6 separate regional databases • No call centres• Job cards on boards• Kiosk pilots in 12 Jobcentres• Partnership contract with EDS, August 1998


• Kiosks in 2 Jobcentres - 1996

• Kiosks 10 more Jobcentres - 1998

• Employment Service Direct for Jobseekers - January 1999

• Employer Call Centre - April 1999

• New website with 10,000 Jobs - April 1999

Public Access Pilots


Modernisation Programme: Projects from November 1999

• Infrastructure

• Single database

• Labour Market System

• Internet Job Bank 24 x 7

• Jobpoint Kiosks

• Employer Call Centres


• During Year 2000• New NT 4 platform• 35,000 new PCs by 17 November• 1,100 Jobcentres by 17 November• 1,100 N new NT servers; 4,000 new printers• New Wide Area Network - routers, cables• World record - 10,258 PCs in 4 week period

Infrastructure Project


• 6 Geographically based databases• Ingres based• Migrated to 1 single Oracle database - 2000• 7.5m client records, 1m employer records• 20-30,000 simultaneous Users• 320 transactions per second• World record for largest database migration

of its kind

Single Database Project


Labour Market System Project• The core ES system - about 6 years’ old

• Holds all records of clients, jobs, employers

• Feeds Management Information systems

• Based on cut down Windows 3.11 system

• Made for ES

• Frequent policy changes = change requests

• Major Revisions in year 2000


• Jobs on Internet

• On a new ES website

• www/employmentservice.gov.uk

• Jobs on Kiosks

• Accessible on Jobcentre PCs

• Access via Worktrain website

Internet Job Bank Project


Internet Job Bank Content

• Single Database of all ES Vacancies & EURES, private employment agency jobs

• Bulk transfer of jobs from EURES & Agencies

• New search & match system - Netherlands

• Includes ES Opportunities


Business Requirements• Better customer service• Better vacancy/opportunity search• Internet/Kiosk based applications• Graphical based searching• Post Code searches• Europe wide vacancy search• Effective & efficient system


Technical Solution

SubmissionsEmployer Job Bank

New LMS databaseBulk Transfer

(EURES, Agencies)

ES Web Site

Learning &Work Bank

WWW

Internet UsersKioskApplication

ES Network

Job Centre Application


Technical SolutionVacancy Matching - Elise

Offered:Skills, Experience, Qualifications, etc.

Demanded:Skills, Experience, Qualifications, etc.

CLIENT VACANCY

Demanded:Hours, Job Type, Training, etc.

Offered:Hours, Job Type, Training, etc.

Why?• “fuzzy” search patterns• client to vacancy (vice-versa)

Benefits• reduce hit on LMS database• improved search response• better results for clients


Technical SolutionGeographical Information System - EDS

•Target areas to work in

•Little postal knowledge required

•Encourage wider searching







Jobpoint Project• 9,000 touch screen kiosks - Jobpoints

• World record for largest network

• All Jobcentres to replace display boards

• Quicker up-to-date display of vacancies

• Better selection, User friendly, efficient

• 6,790 Jobpoints in 760 Jobcentres - 17 Nov

• All 9,000 installed by Feb 2002


Before…


…After







Employer Direct Project• To help employers to notify vacancies

• Single national telephone number

• 11 regional call centres

• 24 hour access via email, fax

• Employer service and follow up for results

• Improved sustainability


Gains for ES

• Faster vacancy display & up-to-date

• Better selection

• More performance results

• Efficiency savings

• Better customer service

• Met ministerial targets


Lessons learned• Not just an IT issue but a Business issue

• Have a clear Business Vision - benefits etc

• Involve Senior Management and Users

• Break big Programmes into smaller Projects

• Manage jointly:– IT & Business Managers– Joint IT/Business Project Teams


2001 and Beyond• All delivered 2001• Kiosks in Supermarkets, Prisons etc • Internet Access in Jobcentres• CV Bank to match people to jobs• Employer direct input of vacancies• Employer search of CV Bank• New inter-active functionality


Jobcentre Plus• New organisation 1 April 2002 - Jobcentres

• Part of Department for Work and Pensions

• Merges employment and social security

• One stop access for benefits and jobs

• Different IT systems

• New website - www.jobcentreplus.gov.uk

• New customers/new targets/new services



E-GOVERNMENT ROUNDTABLEBrussels, 28 November 2001

Modernising Employment Service Programme

Tom Gawn

Documents

IT Development Programme E-GOVERNMENT ROUNDTABLE Brussels, 28 November 2001 Modernising Employment Service Programme Tom Gawn