IT Outsourcing - Digital Transformation towards Ent 2O.pptx

7/28/2019 IT Outsourcing - Digital Transformation towards Ent 2O.pptx

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IT OutsourcingDigital Transformation Towards Enterprise 2.O - IDEA

Sealy Emmylow TauranDirektorat Enterprise & Wholesale

PT. TELEKOMUNIKASI INDONESIA, Tbk.


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1. Latar Belakanga. Experts Review b. The Changes

2. Formulasi & Penyelesaian Masalaha. The Reasonb. The Complexityc. The Solution : Best Fit Outsourced Companyd. Market Profilee. Internal Capabilitiesf. Digital Transformation Towards Ent 2.O - IDEA

3. Kesimpulan dan Sarana. The Implementationb. Evaluation & Control

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C O T T E

N N


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There is a plethora of trends influencing the ICT ecosystem. Key for a long-termprojection are sustainable mega trends.

Experts Review What Detecon says...

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ICT not only drives globalization to a next level, but fundamentally changes productionand business interaction patterns.

1 Experts Review What Detecon says...


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The increasing use of IT brought with it overheads in the implementation and maintenance of

computing systems.The amount of time and finances invested in managing IT, which has become complex over aperiod, has increased exponentially. This also resulted in the growth of IT companies and theoutsourcing of IT management.

The ChangesThe Growth of IT Outsourcing

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The Cloud is the emergence of a new way of delivering computing services and as such

it will impact nearly all facets of the IT ecosystem.Most importantly, IT solutions and services vendors will now need to adapt theirinfrastructure, people and processes.

1 The ChangesCloud Computing the state of IT Outsourcing


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HardwareSupport

SoftwareSupport

Security Service

StorageService

PackageService (2 or more

point services)

Point Service

ManageService (flexible

outsourcing)

Full IT Outsourcing

BPO &Horizontal- O

0% 100%% of IT Infrastructure Outsourced

More Complex Service(Higher Value)

SMBs and enterprises are driving the demand for managed services, primarily because they have become

increasingly more sophisticated and reliant on technology; Small business owners and large enterprises alike have IT systems that are becoming increasingly complex,

inextricably linked, and difficult to manage; Even the smallest organization now has mission-critical systems that, when they fail, negatively impact the

success of their business; Customers no longer want help with their IT infrastructure after something has broken. They want a service

provider that can deliver better services, more efficiently, at a lower cost and help mitigate compliance andsecurity risks.

G l o b a l S o u r c i n g

U t i l i t y C o m p u t i n g

1 The ChangesCustomers Demand Shifting on IT Services


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The ReasonOutsource Managed Service

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The ComplexityOutsource Managed Service

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Rapidly ChangingTechnology

Unpredictable Costs

Exponential BusinessDemand

Scarcity of Skills

Hardware Software ApplicationsMobile

Devices

PBX Routers Firewalls Telecom

CRM MessagingSecurityDevices

Billing

MultipleNetworks

SecurityRisks Convergence VoIP

Performance MonitoringSystemFailures

HardwareSupport

DRP/BCP 24/7CapacityPlanning

Change Mgt

ITNO more a SupportFunction

CIO In BusinessTransformation

Corporate Agility

revolving around IT IT To BT

MarketChallenges

MultipleVendors

Monitoring

SLA

Performance

Source : Case Study Etisalat - Future of ICT in the Financial Industry

IS THERE ASOLUTIONTO THISCOMPLEXITY

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The SolutionOutsource to A Reliable ICT Provider

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SOLUTION

ReduceTCO

Focus

On Core

ReduceComplexity

EnhancedPerforman

ce

Control

Minimized

CAPEX

PredictiveOPEX

Access To

New Tech

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The Best FitBest Fit Company Provide a Full Outsourced ICT

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In the context of existing information systems found three common components that define ICTOutsourcing: (1) External providers take over some or all functions of the IT organization,(2) External providers should take over responsibility and(3) Customers transferring IT functions to external providers both employees, infrastructure and

applications

While ICT Outsourcing is most suitable for the customer is if,: One provider that can provide a full outsourced ICT, there are : connectivity, hardware, maintenanceand managed services

CUSTOMER

CPE Provider

Maintenance

System Integrator

Network Services Provider

Security Services Provider

Managed Services Provider


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Gartner's forecast for dollar-valued global IT spending growth has been reviseddownward from 4.6% to 3.7% for 2012. Through 2015, forecast long-term annualaverage growth in global IT spending has been reduced slightly to 5.0% compared with5.4% in the previous quarter.

Market ProfileGartner Analysis

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A n n u a

l G r o w t h ( %

)


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In 2012, the ICT industry's shift to its third major platform of growth built on mobile, cloud,social, and Big Data technologies will accelerate, forcing the industry's leaders to make bold investments and fateful decisions. By the end of 2012, we'll have a good idea which vendors will and won't be among the industry's leaders in 2020.

Worldwide IT spending will grow 6.9% : Surprisingly solid growth in a fragile, recovering economy; Mobile devices and apps and emerging markets will be the biggest growth drivers; European debt issues will dominate downside risks.

Emerging markets IT spending will grow 13.8%, driving a whopping 53% of IT growth .In the second half of 2012, China will supplant Japan as number 2 in the IT market.

"Mobility wins" will be the top theme of the year. as mobile devices outship PCs by more than 2 to 1 and generate more revenue than PCs for the first time; 85 billion mobile apps will be downloaded, and mobile data network spending will exceed fixed data

network spending for the first time.

Contd...

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Market ProfileIDC Analysis

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Spending on public and private cloud services , The building of those services (the "cloud arms dealer" opportunity), will reach $60 billion. Amazon will join the $1 billion IT vendor club, and the strategic focus in the cloud will shift from

infrastructure to application platforms and the race to build the largest portfolios and ecosystems aroundthose platforms.

Big Data will join mobile and cloud as the next "must have" competency as the volume of digital content grows to 2.7ZB (1ZB = 1 billion

terabytes) in 2012, up 48% from 2011, rocketing toward 8ZB by 2015. There will be lots of Big Data driven mergers and acquisitions (M&A) activity.

Major IT vendors will make "statement" acquisitions in social networking as social technologies become a core part of IT's next growth platform. Social platform leader Facebook will attempt to leverage its consumer dominance into a much broader role

serving businesses in B2C commerce.

Much of the money will be made on top of the "third platform" by building high value, vertically focusedsolutions.

The build out of these solutions in healthcare, energy, government, financial services, and retail willaccelerate in 2012 leaving IT providers without vertical competency on the sidelines.

Market ProfileIDC Analysis

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Organization Agility and Skill & Knowledge Capabilities Telkom sebagai competitive advantage

dalam memberikan solusi kebutuhan pelanggan secara ekosistem dengan prioritas menciptakan"system lock- in dan "customer experience management didukung integrated CustomerRelationship Management (CRM) capability .

2 Internal Capabilities Organization Agility and Skill & Knowledge Capabilities


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2 Internal CapabilitiesEWS Connectivity Current & Future Estimation


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Digital TransformationDrivers & Challenges

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Cloud computing has the potential to actually replace, and not just augment, traditional data centers while

adding value by reducing costs and increasing agility.While there is a strong case for the adoption of the Cloud, there are several challenges that need to beovercome. Security become the key challenge for Cloud Adoption. Organizations are yet to get comfortablewith the idea that their data would be secure and wouldnt be misused once ported onto the Cloud.


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Digital TransformationExtensible Enterprise

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The extensible enterprise represents the transition from slow, one-off ecosystem partnering and customer

acquisition processes of the pre-cloud era to the calable partnering, service delivery, and customer acquisitionmade possible by the cloud.An Extensible enterprise relies on two key characteristics: Enterprises need to have versatile processes, andthey need to enable deeper process integration with partners and collaborators.


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Digital TransformationThe Benefit

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Pengelolaan High End Market secara Enterprise 2.0 yakni co-creation antara TELKOM danCorporate Customer , End-Customer dan Community melalui business collaboration antaraBusiness Ecosystem, ICT Managed Service dan Network Infrastructure, untuk dapat memberikanecosystem value secara strategis kepada community dan sustainable revenue growth.

Indonesia Digital Ecosystem Allignment

Business Ecosystem: Service hub platform untukecosystem service solution berbasis industry dan ecosystem(DNA+P)

ICT Managed Service: Customised Service Solutionsebagai total solusi Enterprise Customer (DNA), terdiri dari

Enterprise Service Solution dan Business Community Solution

Network Infrastructure: Basic Service Solution sebagaiInfrastruktur dasar untuk ICT Managed Service dan BusinessEcoystem (DN)

CommunityB2B2C

Customer

B2B2C

CorporateB2B

Mega

Macro

Micro

Enterprise 2.0

Enterprise 1.0

Network Infrastructure

ICT ManagedServices

BusinessEcosystem

Digital TransformationEnterprise 2.O - Indonesia Digital Ecosystem Alignment

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Tahapan implementasi IDEA (Indonesia Digital Ecosystem Alignment) disesuaikan dengan kebutuhan dan kesiapan

enterprise market, dimana NI dan ICT Managed service diarahkan untuk enterprise yg memerlukan integrasiinternal dan antar enterprise, sedangkan Enterprise Business dikembangkan bersama customer yang sudahmencapai level Meta Enterprise (dalam satu industri atau antar industri dan komunitas)

ImplementationIDEA Implementation Matrix

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= Core = Tambahan = Pelengkap

BSS: Basic Service Solution CSS: Customized Service SolutionESS: Ecosystem Service Solution (Enterprise Service Solution dan Business Community Solution)


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Kesiapan SDM dan Organisasi Regulasi dan Kebijakan Synergy dan Partnership Kesiapan Infrastruktur Pendukung: alat produksi, System IT

ImplementationKey Success Factor

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IDEALarge Enterprise Ecosystem

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IDEALarge Enterprise Ecosystem ICT Manage Service Roadmap

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Source: ITSS

Managed service support system

Program Boomerang dari ITSS, menginisiasi potensi golbal ICT managed service dengan Telstra


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IDEASME Ecosystem

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Source: ITSS


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Evaluation & ControlMeasurement Approach

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Strategy Evaluation & ControlMeasuring Performance

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. Menangkan PersainganPlihara Persatuan

Jayalah Telkom Indonesia .

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IT Outsourcing - Digital Transformation towards Ent 2O.pptx