A Story of Transformation: How Lean & Agile + Nearshore Outsourcing Can Increase Agility

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  • 1. A story of transformation: How Lean & Agile + Nearshorecan increase Agility" Buenos Aires, Argen-na October 11, 2011 Fernando Ostanelli, Ci&T Rafael Prikladnicki, PUC-RS

2. Fernando Ostanelli hDp://www.linkedin.com/in/ostanelli Systems Analyst Specialized in So5ware Engineering MBA in Business Management ostanelli@ciandt.com 15 years of experience in the IT industry @ostanelli ExecuCve manager at Ci&T (www.ciandt.com) (9+ years) Manages delivery centers in Brazil, ArgenCna and China One of the leaders of companys global delivery strategies. 3. Rafael Prikladnicki www.inf.pucrs.br/~rafael Professor at the Computer Science School at PUCRS Master in Computer Science PUCRS (2003) PhD in Computer Science PUCRS (2009) Director of the Technology Management Agency (AGT/PUCRS) Coordinator of the Local Agile Methods User Group (GUMA-RS) Coordinator of Agile Brazil 2010 Areas of experCse and interest: Distributed So5ware Development Project Management So5ware Process Improcement Experimental So5ware Engineering Lean and Agile Methods for So5ware Development 4. Contextowww.inf.pucrs.br/munddos How to deploy DSD prac-ces within the companies Tool development to support DSD Integra-on of DSD and Agile Methods Follow-the-Sun (FTS) soTware development DSD educa-on The rol of Brazil in the global IT industry 5. 2001 Background history 6. }!What we do!Nearshore ITO services using"!Agile development methodologies !Lean IT principles! We deliver value to our customers by ! Eliminating waste! Improving quality, speed and agility! 7. LeanAgileCMM2/CMM3CMMI4CMMI5 RUP2005 2006 2007 2008 2009 2010 2011 Why do you need so much transforma-on ??? 8. Before we move on! a brief story of how we got here ! 9. 19952005 Our mission is to provide superior services, Ci&T Unified Processhelping our clients solve their IT challenges and ensuring a long-term rela8onship by honoring all of our commitments. Solid UClity / Trusted Supplier 10. What do Applica-on Outsourcing you do? 11. What do Applica-on Outsourcing you do?comm odity 12. Dealing with scope changes Defense Nego-a-on + 13. 2005 First try rst failure 14. 2006 15. 2007-2008 16. 2009 100% "AgileProjects"www.ciandt.com / @ciandt_br! 17. Applica-on Outsourcing m odity com 18. Everybody does Applica-on Lean Nearshore Agile Outsourcing m oditycom 19. }LEAN and Agility:: Perfect Match ! Applica8on development professionals can learn from Ci&T. Ci&T built out a Lean culture coupled with an Agile delivery model that provides almost double the produc8vity as well as increases in both quality and customer sa8sfac8on. - Forrester, 2010 20. }!Lean Cuture!Lean frame in mind! Problem-solving mentality!Business value!More value" Elimination of waste! Value engineering to prioritize according to business! Continuous improvement! Stories!By implemen8ng a Lean approach to decision-making, Ci&T pushed authority down to the lowest possible level. This allows teams to make decisions and the client to appoint business decision-makers who work closely with the team. by Dave West (Forrester Research, Inc.) July 1, 2010 www.ciandt.com / @ciandt! 21. Increase value and eliminate waste New ideas emerge from a set of condi8ons in wich old ideas no longer seem to work (The machine that changed the world) 22. }!Workplace :: Before! 23. }!Workplace :: After! 24. Why do you need to transform yourself that much ??? 25. (R$ K) 2010 Revenue: R$ 100 M 2011 Forecast: R$ 130+ M + agility LEAN + predictability CMMI 5 reliability RUP 26. Real value delivery X To deliver the story at To deliver the story the end of the project and enable its value during the project 27. business agility Rapid response with op-mal eciency, economy, energy and ecacy! Brad Appleton 28. Everybody doesApplica-on Agile Outsourcing m odity com 29. Global, mulCcultural, .... 30. Global, mulCcultural, .... 31. Applica-on Lean Nearshore Agile Outsourcing 32. Yes !How ? 33. Distributed Agile + 34. Distributed Agile + 35. Distributed Agile ??? With this crazy context of dierent Cme-zones ??? 36. Distributed Agile ??? With this crazy context of dierent Cme-zones ??? 37. Distributed Agile + Nearshore 38. Global, Mul-cultural Lean Applica-on Nearshore Outsourcing Agile 39. Arent Agile Methods strongly dependentof 100% face to facecommunication ? The co o r d in and inationtegrat of a d io n is tr ib uteam te dmore are wad ifcyult !!! 40. SoWhy do youdistribute ? 41. Use Agile Methods! Use SCRUM! Distribute your teams ! Be Global! 42. Dont Use Agile Methods! Dont Use SCRUM! Dont Distribute your teams ! Dont Be Global! 43. Unless you have a REASON ! 44. }!What are your reasons ?! Clients: Proximity, Agility, Value! People: reach new talent sources! Economy: Global Competitiveness! 45. Whadev t abo u eloptSho men softwau dn t proc ret the ada ey b ss ? ptede? 46. DisCbuted - Yes, Isolated no more. Distance is dead Professor Erran Carmel, American University 47. DisCbuted - Yes, Isolated no more. Distance is dead Professor Erran Carmel, American University 48. }! Telepresence! 49. }! Telepresence! 50. RTSC Real Time Simulated CollocationSimulated co-loca8on enables rich real-8me collabora8on between individuals at the various sites. RTSC is the most interes8ngand has the greatest poten8alfor Brazilian sites to compete globally Does Time Zone Proximity Maker for Brazil? A Study of the Brazilian I.T. Industry Industry Report of July 20, 2010 Erran Carmel, Kogod School of Business, American University, Washington DC, USA & Rafael Prikladnicki, Computer Science School, PUCRS, Porto Alegre, RS, Brazil 51. Founded in 1995!}!Company facts!HQ in Brazil w/ ofces in the US, Japan, Europe & China!Global Delivery Centers in Brazil, Argentina and China !Staff: 1,300+!Annual growth: 40%!Provide high performance teams to our clients!Service Offerings"Application Development & Management!Mobile Solutions!Cloud Computing!Product Engineering!SAP!Business Intelligence!!2010www.ciandt.com / @ciandt! 52. }!Company facts :: some clients www.ciandt.com / @ciandt! 53. Pon-ocia Universidade Catlica do Rio Grande do Sul - PUCRS 54. PUCRS Overview Undergrad courses >50 Grad courses (latu sensu) 116 Grad courses (strictu sensu) 40 Master programs 23 Doctorate programs 17 Undergrad students 26,424 Grad students 5,049 Professors 1,678 Employees 4,245 55. Thank you!