7/23/2019 IT Support Officer Sample Resume
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Danielle Driscoll
23 West StWest Lakes SA 5021T:(06) 0000 0000
M:0400 000 000E:[email protected]
Professional Profile
I am an IT ro!essional "it# o$er 3 %ears& e'erience in
sortin IT ro*ects+ ro$idin sta!! andnet"ork sort and condctin
#ard"are reairs. I am a net"ork secialist "it# an e%e !ore!!icienc%
"#o likes to "ork ,ot# indeendentl% and as art o! a team.
Education
Master of Networking Systems and Administration
-#arles Strt ni$ersit%-ommenced/ 2012
Bachelor of Comuter Science-#arles Strt ni$ersit%radated/
200
Core Skills!Strengths
ro$en a,ilit% to "ork colla,orati$el% and indeendentl%
-ommitment to increasin e!!iciencies+ tro,les#ootin and ena,lin
ositi$e "orkin
relations#is ,et"een internal and e'ternal stake#olders
'cellent commnication skills de$eloed t#ro# dealin "it# a "ide
rane o! eole $ia#one+ email and in erson
Emloyment "istory
May #$%% & PresentAnalyst and 'ser Suort( Telecomo Adelaide(
SA
)esonsi*ilities:
Imlementation o! a s%stem to control t#e manaement o! ,lic
comanies ,% anal%sin
%earl% reorts and calclatin er!ormance indicators
Anal%sin otts and "ritin reorts on t#e ne" s%stem to in!orm !tre
decisionmakin Installin and con!irin o! Windo"s on all sta!! -s and
acs
7esondin to sta!! isses and re8irements !or a team o! 40+ ,ot#
!aceto!ace and
remotel%+ as needed
7elacin and radin 7A+ #ard disks+ 9:9-9 dri$es+ sond cards and
net"ork
cards as re8ired
Achie+ements:
9e$eloin so!t"are !or t#e manaement o! stock+ emlo%ees+ sellin
and ,illin
Atomatin mont#l% and %earl% maintenance reorts to ma'imise
e!!icienc%
7edcin "ait times !or IT isse resoltion ,% 20 er cent
IT sort o!!icer samle resme """.career!a8s.com.a
http://www.careerfaqs.com.au/courses/it/master-of-networking-and-systems-administration/http://www.careerfaqs.com.au/courses/it/bachelor-of-computer-science/http://www.careerfaqs.com.au/courses/it/bachelor-of-computer-science/http://www.careerfaqs.com.au/courses/it/master-of-networking-and-systems-administration/http://www.careerfaqs.com.au/courses/it/bachelor-of-computer-science/
7/23/2019 IT Support Officer Sample Resume
Www.careerfaqs.com.Au
2/2
Decem*er #$$, & Aril #$%%Programmer( S-MT-M Co Adelaide(
SA
)esonsi*ilities:
Set an internal data,ase on Access !or in#ose contacts and
e'ternal relations#i
manaement
7eaired emlo%ee comters and net"ork rinters
anaed ser$er secrit% and access !or a sta!! o! 60
Installed and con!ired Windo"s + 7A relacements+ #ard disks+
9:9-9 dri$es+
sond cards and net"ork cards
rc#ased ersonal comters !or e'ecti$es
Achie+ements:
Addressed ro,lems "it# client in!ormation manaement and in doin
so+ increased
e!!iciencies+ resltin in imro$ed cstomer ser$ice otcomes
7edced ser$er do"ntime ,% 15 er cent
ained e'erience in "orkin "it# a rane o! #ard"are
Technical Skills
'erience "orkin "it# ,ot# - and ac
lat!orms/ icroso!t; Windo"s;T==2003=:ISTA=?=200
