IT Update

Sally Waselik

June 2005 IOC meeting

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IT Vision - “We Deliver Quality Solutions For Our Customers”

Today

Level of Service Concepts

IT Enterprise Architecture Council update

2006 New Initiative - Portal, Search and Identity Management

2006 Budget – Opportunities under review

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IT Vision - “We Deliver Quality Solutions For Our Customers”

Level of Service Concepts

ISP/ASP is a portion of total IT Chargeback It includes, components such as:

Operational Model - SLAs & ISP/ASP

Servers Server Admin Staff Data Storage Data Backup Rack Space Internet Bandwidth LAN Bandwidth

Firewall Data Storage Operating System Database Web Server Electrical Power HVAC Monitoring

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IT Vision - “We Deliver Quality Solutions For Our Customers”

Level of Service Concepts

ISP/ASP is a portion of total IT Chargeback It DOES NOT include components such as:

Operational Model - SLAs & ISP/ASP

Application Development Remote Access Help Desk Services Department Overhead Standard Desktop Services Email Common telephone system/Voicemail

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IT Vision - “We Deliver Quality Solutions For Our Customers”

Level of Service Concepts

Sample SLAs

Operational Model - SLAs & ISP/ASP

SLA

Cost ResponseTime

ApplicationMonitoring

DataBackup

DataStorage

Platinum $$$ 24x7 24x7x365 Daily100GBTier1

Gold $$ 7:00am-7:00pm 12x5x365 Weekly50GBTier2

Silver $ 8:00am-4:30pm8x5

weekdaysMonthly

10GBTier3

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IT Vision - “We Deliver Quality Solutions For Our Customers”

Level of Service Concepts

Virtual Server Pilot 18 development servers will be put on 2 servers

running virtualization software

$100K direct server replacement cost

≈$75K to set up virtual server environment

Ability to expand environment rapidly (hours) and for

lower cost

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IT Vision - “We Deliver Quality Solutions For Our Customers”

Level of Service Concepts

Virtual Server Pilot – Outcomes/Lessons to confirm Feasibility Short term knowledge gains Right sizing for steady state How to manage incremental changes Identify customer drivers How much flexibility is needed Refine SLAs

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IT Vision - “We Deliver Quality Solutions For Our Customers”

IT Enterprise Architecture Council Update

Accomplishments to Date Defined council members and roles and responsibilities

Defined our EA process and selected IEEE EA Framework

Executed a pilot – Universal Credit Card Management

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IT Vision - “We Deliver Quality Solutions For Our Customers”

IT Enterprise Architecture Council Update

Accomplishments to Date Defined key projects for 2005 EA consideration

- Document Management (Pubs)

- Search, Portal, Identity management (IT, cross OU)

- Universal Shopping Cart (IT)

- Recommender technology for Portal (Pubs)

- RSS feeds (Computer Society-CS) (Pubs)

- CPIR project (CS) and Work Flow projects (Pubs)

- BMS – Service Oriented Architecture (IT) and web

services (IT)

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IT Vision - “We Deliver Quality Solutions For Our Customers”

IT Enterprise Architecture Council Update

2005 – Rest of Year Plan

Formalize project review and collaboration process 31-Jul-2005

- Reuse technology inventory if available

- Standardize on strategic technologies/partners

Define Metrics to measure EA approach success 31-Aug-2005

Prototype Universal Credit Process EA component 15-Nov-2005

in BMS

Provide an update on SOA strategy and Web services 15-Nov-2005

defined for BMS

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IT Vision - “We Deliver Quality Solutions For Our Customers”

2006 New Initiative - Portal, Search and Identity Management Key next steps - 2005

- Increase user experience via our web presence- Key near term focus areas

- Membership, Join, Join a Society. ieee.org

- ieee.org - Search, Navigation, Web design/development

standards and best practices

- Reposition our site from an organizational focus to a

user focus

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IT Vision - “We Deliver Quality Solutions For Our Customers”

2006 New Initiative - Portal, Search and Identity Management

2006 and beyond – New Initiative

- Continue to increase user experience via our web presence and reposition our site from an organizational focus to a user focus- Assess our infrastructure needs to expand our user experience- Reconfirm overall needs and include in our New initiative

- Moved to next steps in process

- Business Plan due 15-Jul-2005

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IT Vision - “We Deliver Quality Solutions For Our Customers”

2006 Budget

Opportunities under Review

-Consolidate maintenance contracts across IEEE and identify potential costs reductions

- Draft process defined; Reviews underway

- As we implement BMS, use retooled IT resources to support Internet/Portal efforts

- Eliminate contractor/outsourcing expenses for ieee.org and

myIEEE.org, etc. – High level plan defined

- Transition underway

- Review contractor costs – Confirm with BMS plans

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IT Vision - “We Deliver Quality Solutions For Our Customers”

IT Review