ITAB Shop Products Catalogue

Improving the Shop Experience

2014

ITAB SHOP PRODUCTSSTORE EQUIPMENT CATALOGUE

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CALL 0800 032 1788 FAX 01442 419 104 EMAIL [email protected] itabuk.com

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Welcome to the ITAB Shop Products CatalogueIn this catalogue you will fi nd one of the most extensive ranges of shop equipment available today, which we have developed in close collaboration with our customers.

This includes a wide selection of entrance systems and gates, queue management and customer guidance systems, checkouts, trolley parks and retention systems, and internal and external damage protection equipment.

VERSATILE AND SAFE

Our range of products are suitable for all types of stores, from the largest supermarkets and department stores to small local convenience outlets.

Customer safety is paramount in our product design. We have developed safety features and functions on many of our products, such as an anti-panic function, ‘soft stop’ and zero fi nger traps. No need to worry, our products are safe for everyone.

SAVING YOU MONEY

By offering a more comprehensive range of equipment than others, we provide you with a better choice which can help to simplify your purchasing and provide better economies of scale.

We also maximise value by combining cost-effective production in the UK and Europe, supported by expert global sourcing.

Making Ordering EasyYou will fi nd our catalogue easy and convenient to use, whether you prefer to speak to one of our highly trained assistants or not.

All prices shown are exclusive of VAT and delivery.

If you know what you want, then you can order by:

PHONE, FAX OR EMAIL

For a number of products you can:

ORDER ONLINE AT

WWW.ITABBARRIERS.COM

If you need some advice or technical assistance:

CALL OUR HELPLINE

ON 0800 032 1788

or simply send us your plans toITAB Shop Products UK LimitedCMB House, Sherbourne Drive, Tilbrook, Milton Keynes, Buckinghamshire, MK7 8BA and we’ll do the rest.


mailto:[email protected]

www.itabuk.com

itabuk.com CALL 0800 032 1788 FAX 01442 419 104 EMAIL [email protected]

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ABOUT ITAB SHOP PRODUCTS 4EXTERNAL EQUIPMENT 6Shelters – Classic range 8

Trolley Shelters 8 Shelters 9 Covered Walkways 9

Shelters – Contemporary range 10 Trolley Shelters 10 Smoking Shelters 11 Cycle Shelters 11 Shelter Accessories 12

Trolley Security 14 Radlock 14 Trolley Retention Signage 16 Trolley / Cycle Hoops 17 Mobile Trolley Parks 18

Bollards 19 Recycled Plastic Bollard 19

Column Protection 20 Versatile Stainless Steel Column Protector 20 Low Level Stainless Steel Rail 21 Bump Strip 21

CUSTOMER GUIDANCE 22Automatic Gates 24Mechanical Gates 32Barrier rails 35Balustrades and Hand Rails 37Half Height Turnstiles 40Full Height Turnstiles 46

SALES FLOOR IMPACT PROTECTION 48Bumper Rail 50Low Level Stainless Steel Rail 54Trolley Guide Rail 55Column Protection 57Corner Protection & Cabinet Guards 58

QUEUE MANAGEMENT 62Retractable Barriers 64

Posts 65 Complete queue systems 66

In-queue merchandising 68 Individual bays 69 Complete queue systems 70

Accessories 72Electronic Customer Guidance 78

‘Call Forward’ systems 78 ‘Electronic Ticketing’ systems 80

CHECKOUTS 82Conventional Checkout (CCO) 84Self Check Out (SCO) 86Hybrid Checkouts (HCO) 88Automatic Checkouts (CCO) 90

WAREHOUSE/SERVICE YARD 94Warehouse Damage protection 96

Angle Protection 96 Large Surface Protection 97 Double D Bump 98 MBT Rail 99 ‘Kee Klamp’ Modular Guard Rail 100

Service Yard Protection 102 Wheelstops 102 Bollards 103 Armco Vehicle Impact Protection 104 Economy Bollards 106 Sleeved Floor Fix Bollards 106 Lamp and Sign Post Protector 107

SERVICE CENTRE & ENGINEERS 108

INDEX 109

TERMS AND CONDITIONS OF SALE 114

CONTENTS

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4 ABOUT ITAB

Group Overview

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ITAB AB is one of Europe's leading suppliers of store equipment and fittings, with a turnover of £300 million. The Group is the market leader in the Nordic and Baltic countries, and one of the largest in the UK, Central Europe and the Benelux countries.

ITAB manufactures shop fixtures and equipment at its own facilities in Sweden, Norway, Finland, Denmark, Lithuania, the Netherlands, Belgium, Germany, the Czech Republic and the UK. It has in total 180,000 sq.m of production facilities, which is supported by expert global sourcing.

It has built a reputation for its engineering skills, service levels and focus on quality, while Health & Safety and Environmental considerations underpin its business activities and product development.

ITAB UKIn the UK ITAB has in-house production and warehousing on six sites, including refurbishing/recycling facilities, and has an annual turnover of £80 million.

Our comprehensive range of display fixtures, shelving, checkouts and customer flow management systems is used by many of the UK's leading retailers, including the major supermarkets and non-food chains. We are also an established supplier to the leisure, transit centre, transport, NHS, government and local authority sectors.

By offering a more comprehensive range of equipment than others, we provide our customers with a better choice and greater cost saving opportunities.

ITAB Shop Products UKOver the last thirty years we have developed a highly successful range of customer guidance and queue management systems, checkouts, impact protection and other store equipment. Our equipment solutions are based on dialogue with our customers, accumulated experience and knowledge of flow management theory across various industries and countries, combined with quality engineering and production expertise.

Our service engineers have a wealth of experience and knowledge; coupled with our in-house technical advice team, we ensure an unrivalled performance in quality of service and maintenance.



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5ABOUT ITAB

ITAB Flow Concept

Improving the shop experience, optimising profi ts and reducing operational costs. ITAB products help you to maximise customer fl ow in-store, providing clear guidance and helping to minimise irritating queues. In addition they will protect your store assets from damage and theft.One of Europe's leading suppliers of checkouts, customer guidance & queue management systems, ITAB provides a comprehensive range of equipment and support services to help manage the flow of your customers and their shopping experience from entrance to exit.

Our innovative range of equipment helps to create efficient guidance and service solutions and to minimise negative experiences at service points and checkouts.

In addition, our specialist range of damage protection and security products will help to ensure that your customers have the same quality of shopping experience time after time.

Customer Flow Management Solutions Entrance systems – ITAB is one of Europe's largest manufacturers of entrance gate systems and accessories, including automated and mechanical gates and turnstiles, barriers and ancillary products

Queue management and `Call Forward' boards – a comprehensive range of systems and ancillary equipment to help drive customer throughput and fl ow effi ciencies

Checkouts – Europe's largest manufacturer of checkouts, with a wealth of knowledge and experience of checkout manufacture and customer fl ow solutions, including innovative and fl exible self-scan checkout solutions (SCOs)

Damage Protection – A wide range of options from bump rail through to elegant and robust railing systems

Additional specialist equipment includes balustrade and hand rails & bollards for sales fl oor and back-of-house areas; and shelters, walkways & external furniture

Considering the environment and minimising wasteA key business objective is to promote the reuse, refurbishment and recycling of our store equipment. We consider the environment in our product development, packaging and transportation and offer more eco-friendly solutions where possible.

In addition to our extensive maintenance programmes, we offer a refurbishment service for gates, checkouts and shelving, which extends the lifespan of equipment and reduces the demand for new materials and energy.

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“The customer’s

shopping experience

begins with their arrival

at the store – make fi rst

impressions count”

“The customer’s

shopping experience




“The customer’s

shopping experience




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EXTERNAL EQUIPMENTEnhancing the Customer JourneyIn today's increasingly competitive marketplace, a priority for any store is to retain its existing customers and to attract new shoppers.

We can help to achieve this objective by providing an attractive and secure environment throughout the shopping journey - from arrival and entrance, while shopping, and to fi nal checkout and departure.

We have worked with our major clients to develop an attractive and cost-effective range of walkways, shelters and external furniture which combine modular formats with robust materials and construction.

SecureShopping trolley theft is increasing and becoming a serious and costly problem for stores. As much as a third of a store's trolley stock can be lost each year. Apart from the cost of retrieving or replacing them, it can inconvenience customers and result in lost sales.

In addition, over recent years national legislation changes require local councils to enforce increasingly strict environmental controls. Where local councils recover trolleys from parks, rivers and housing estates environmental fi nes are usually imposed. Most supermarkets are affected by trolley loss, and have a responsibility to limit this as far as is possible.

Our Radlok shopping trolley retention system is a proven and cost effective method for shopping trolley loss prevention, always ensuring that you have enough trolleys for your customers.

ProtectAnd where there are trolleys and cars, there will be accidents, so we also provide a range of robust and durable impact protection products and bollards for external areas including walkways and trolley parks.It is our goal to enable our clients to facilitate the optimum customer experience regardless of which part of their estate they are on, including the external store environs.

Accordingly we have worked with our major clients to develop an attractive and cost-effective range of walkways, shelters and external furniture which combine modular formats with robust materials and construction.

SHELTER ACCESSORIES PAGE 12

TROLLEY SECURITY PAGE 14

SHELTERS PAGE 8

IMPACT PROTECTION PAGE 20



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14 TROLLEY SECURITY

Radlok Trolley Retention System

The removal of shopping trolleys from store parking areas is now reaching endemic proportions, with some stores losing as much as a third of their trolley stock each year.

Our solution to this problem is Radlok, our patented trolley retention system. Radlok is a proven and highly cost effective method for shopping trolley loss prevention, always ensuring that you have enough trolleys for your customers.

Radlok allows free use of trolleys throughout the store and car park but prevents trolleys from being taken across predetermined boundaries. Utilising a mechanical braking system and the installation of a pavement embedded boundary system, it can provide a low cost, low maintenance solution across a retailer’s entire estate compared to the more expensive electronic and RF based trolley retention systems. There are no electrical parts and installation can be applied to all trolley and castor types.

The system that triggers the Radlok wheel brake is embedded in various forms of paving and blocks, so that it blends with the entrance and car park specifications. With this unobtrusive design and application, highly visible warning signs are used at the demarcation points to stop shoppers leaving with their trolleys. These notices can be formatted to your own specification.

Once the Radlok is triggered the trolley can no longer be pushed in a linear direction. Easily reset by staff, this system not only protects you from the cost of fines, collection teams and new trolleys but also ensures that there are enough trolleys available for legitimate users.

It is estimated that 20 to 30 per cent

of supermarket rolling stock disappears every year, and the problem

is getting worse.

Facts & Figures Trolley loss could be running as high as a quarter of a million units annually

Radlok is currently in use across fi ve continents.

Around 1 million Radlok wheels have been fi tted

Many of Europe's leading retailers are Radlok customers



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15TROLLEY SECURITY

CALL ONE OF OUR DEDICATED SALES TEAM FOR MORE DETAILS ON RADLOK

0800 032 1788

Radlok is a mechanical system which is low cost and offers excellent braking force. It has no power costs and very low maintenance. It is retrofi tted to the normal wheel, which means that the Radlok can be replaced without affecting the performance of the trolley castor and fi ts almost all castors used in the UK & Europe, including travelator wheels. Its effectiveness means that Radlok delivers a rapid return on investment.

Once triggered a brake foot is released which acts on the ground making it very hard to push in any one linear direction. Radloks can only be reset with a special key which will be held by trolley return staff /managers.

Our solution includes warnings signs, which can be formatted to your preferences. It’s time to say goodbye to lost trolleys.

Standard and optional features:

Brake Foot Plate: Width – 150mm Height – 76 mm

Outside Radlok Casing: Width – 65mm (Side view) Height – 110mm front/back)

Nylon Structure with non-marking rubber brake foot

Fitting Guidelines:

Fit two Radloks per trolley, one on the front right and the other on the rear left.

Fitting them diagonally offers the best stopping power.

We supply twelve different fi ttings for different castors including 100mm

Call us with details of your Trolley Model and our experienced team can advise you of the options best suited to your needs

Groundwork & InstallationRADPAVE – Copy paving which triggers the Radloks

Commonly we conceal the triggering system in paving blocks similar to those shown below. Radpave can be manufactured to copy all shapes of blocks and slabs; every effort is made to produce the blocks and slabs in a texture and colour similar to the surrounding surface.



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QUEUE MANAGEMENT

“Benefi t from the experience

of the UK's market leader in

customer guidance”







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CUSTOMER GUIDANCEWelcome your customers with a fi rst impression that lastsShoppers are becoming increasingly intolerant of confusion and delays in navigating their way around a store. ITAB has a comprehensive range of innovative equipment to help manage the fl ow of your customers and their experiences from entrance to exit.

Our equipment solutions are based on dialogue with our customers, accumulated experience and knowledge of fl ow management theory across various industries and countries, combined with quality engineering and production expertise. They have been designed specifi cally for retail and commercial use, and will help you to improve fl ow effi ciencies.

To complement our gates and turnstiles, we manufacture a complete range of barrier rail systems along with glass panel inlay options.

In addition, to extend the useful lifespan of these products our service department is supported by engineers who carry out preventative maintenance and warranty work.

Our customer guidance range includes:

Supermarket pedestrian gates – chrome and EPC

High quality stainless steel commercial property entrance gates

Stainless steel half-height turnstiles – with access controls

Circular footprint motorised turnstiles

Office and Government entrance systems – rotation or glass arm designs

DDI specification solutions and connecting systems

Mechanical and lift-up gate designs

Chrome and stainless steel barrier rail and modular hand rails

MECHANICAL GATES PAGE 31

BALUSTRADES AND HAND RAILS PAGE 37

AUTOMATIC GATES PAGE 27

TURNSTILES PAGE 40



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AUTOMATIC GATES

Make an entrance

Our automatic gates provide you with a choice of gate styles, as well as various entrance functions and control mechanisms to meet individual store operational and physical requirements.

Entrance FunctionsStandard – gate normally closedAll of our automatic entrance gates can be confi gured in this way. As the name suggests this confi guration is simply a gate that opens as the customer approaches and closes after them.

Welcome – gate always openIn this confi guration your entrance gates are always open providing an open and welcoming appearance. Entrance to the store is unhindered, but if a customer

attempts to leave the store in the wrong direction then the gate will automatically close and an alarm will sound. This passage function is available for all gate models.

SecureThe gates are closed on entry, as in standard mode. As a customer approaches, the gate will open. If another customer tries to exit the store in the wrong direction at the same time the gates will close and an alarm will sound. All our gates can be confi gured to secure mode.

Control MechanismsITAB’s automatic gates can be interfaced with a variety of control systems, from a simple manually operated push button to more sophisticated fully automatic ultrasonic or autosensor devices. Connection to a customer’s own bespoke control system, for example a fi re alarm or computer system, is also possible. Standard control mechanisms are described as below:

Photocell Eyes (PEC) are a reliable and effective form of gate control. The eyes act as a presence sensor, sending out a beam of invisible infrared light directed at a refl ective strip placed opposite the photocell eye. There are a number of options to suit all needs:

1. First Front Eye – The fi rst front eye is positioned in the upright post supporting the lead-in rails. When a person or object breaks the invisible beam of light, the gate will open and close again after a pre-set time delay. Should a person or object remain in the path of the light beam, the gate will remain open.

2. Second Front Eye – Supplementing and operating in the same manner as the fi rst front eye, the second front eye is typically positioned on a cross rail close to the gate body. If the gate begins to close before the customer has passed it, activation of the second front eye will re-open it.

3. Six Eye Rear Safety Zone – The six eye rear safety zone offers increased safety for pedestrians in the path of the gate arm. If any one of the six eye beams is broken, the gate arm stops moving. The gate will not function until the safety zone area is cleared of any presence and a pre-set time delay has elapsed.

4. Reverse Action Eye – Exclusively for use with reverse action gate confi gurations, it is incorporated into the lead out barrier rail. Reverse action gate confi gurations allow unrestricted fl ow in one direction whilst inhibiting fl ow in the opposite direction.

5. Push Button – A push button is the simplest means of controlling a gate. It can be used in any application where direct control or monitoring of persons through the gate is required.

6. Radar – Generally used in applications where space is limited or a more open environment is desired. One internally mounted sensor is required per gate. Each sensor is factory-set, but due to the variable nature of each installation, it may be necessary to alter the detection range on site.

7. Rear Safety sensors – Can be used where it is not desirable to use lead-out rails. One internally mounted sensor is required per gate.

8. Overhead motion senser – This control system offers the security benefi t of unobtrusive automated entrance gates which are operated based on motion and presence in order to open/close the gates as required. The overhead sensor can be installed in a variety of applications from recessed into the ceiling to supported by unistrut in order to complement the site environment – thus removing need for any barriers whilst giving fi nite control.

Area covered by overhead sensors

GateCOMSimplifi ed gate installation and confi guration

Alphagate GateCOM provides a common communication and messaging capability between all connected gates

IT DOES NOT GET ANY EASIER!



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AUTOMATIC GATES

FOR HELP DESIGNING A GUIDANCE SYSTEM THAT MEETS YOUR NEEDS, CALL US ON

0800 032 1788 AND LET ONE OF OUR TRAINED ENGINEERS TALK THROUGH YOUR OPTIONS

ISP Designer – your design toolNow it’s easier than ever to design your entrance system the way you like it. ISP Designer is a new sales tool created to help you visualize all possible solutions for our entrance systems and customer guidance products. The tool is unique in the market and will support you and your customer in fi nding the best design for any store.

With ISP Designer you create your own custom-made entrance system by simply using drag and drop. You can create photo realistic 3D-images, just twist and turn for every angle. Once you have your desired layout a specifi cation of materials and prices is available – with just one click.

Create a layout with all measurements

Create a design with photo realistic 3D-images

Customize with company logo and name

Create a specification of materials and prices to present to your customer

Easy to create compelling visuals for your clients

Simple user interface makes creating your layouts quick and effi cient

A brand new tool for all retailers

Contact us today to hear

more about our software licensing options



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AUTOMATIC GATES

BEST SELLER CHROME BARRIER RAIL – SEE PAGE 35

A HIGH-TECH SYSTEM WITH SLEEK DESIGN, VARIOUS FUNCTIONS AND GREAT ENERGY EFFICIENCY

Tough enough for any environment

Alphagate MKII The Alphagate is the latest addition to our family of entrance systems and gates. Its hi-tech system and sleek design give it an elegant and contemporary appearance which will complement any environment.

The Alphagate works especially well for high levels of customer traffic.

Alphagate's multi-functional capabilities means that it:

Can be installed with our range of customer guidance rails or as a stand-alone system.

Has several different opening options: radar, photocell, overhead sensor, remote control, push-button and numeric keypad.

Has an emergency anti-panic safety feature that can be forced in both directions.

Can be linked to the store’s other security systems such as the fi re alarm.

Can be fi tted with other safety mechanisms such as Childsafe.

Automatically resets the gate arm when the panic break out has been forced.

The latest in entrance

system innovation

from the market leader



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MECHANICAL GATES

Just push to open

Order Information

All gates are fi tted to 1060mm high uprights. Standard fi nish is bright chrome plate with clear infi ll panel to arm. You need to calculate :

Arm Length - Single gate: Width of gap -150mm, Facing pair of gates, Width of gap - 250mm (Round either up or down to nearest supplied length)

Arm Direction - Imagine you are standing behind the supporting post of the gate, looking down the length of the arm, if someone were to walk through the gate, would it move through your left or right quadrant? If it moves through the right, a right handed gate is needed and vica-versa.

Gate Arm = 750mm -150mm = 600mm

Select type of gate required. 650-1100mm adjustable arms. Ascertain gate arm direction (left hand, right hand, bi-directional). Order fi xings separately. We recommend 4xM10x80 rawlbolts for standard fl oors.

Standard Signage

Mechanical Gates Attractive, safe and reliable, we manufacture a wide selection of manually operated gates which are particularly suited to where a lower level of security is required. Their ergonomic design and the quality of engineering ensure that our gates look great and perform as required time after time. All our mechanical gates have an emergency break-out feature which means the gate arm can always be forced in both directions in case of fire or other emergency situations.

The gates can be used for making entrances, exits and pedestrian passageways. They can partition and block off rooms and efficiently direct customers from the entrance to the cash desk. You can easily combine and integrate these gates with our other entrance and customer guidance systems.

Choose a gate with or without key lock, a Mechanical Push gate, an Emergency Exit Gate or our Bi-Directional Gate. They all have different features to fit your needs.



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BARRIER RAILS

Guiding and safeguarding your customers

Barrier Rails & UprightsHelping customers to navigate your stores and buildings more easily and safely, ITAB's customer guidance systems are a stylish and cost effective way of directing customers or creating a physical barrier. They are a great complement to our gates, and together provide a comprehensive, flexible and user friendly solution to manage your customer flow. The systems are modular and can be used in a variety

of ways, including staircase guidance solutions and as safety barriers on mezzanine floors and around travelators.

Our balustrade and handrail systems comply with all necessary Building Regulation requirements and British Standard recommendations for structural stability, safety and accessibility.

Can now be specifi ed

automatically when using ISP Designer

software page 25

Help your customers navigate your stores safely with our stylish railing system



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BALUSTRADES AND HAND RAILS

KNOW WHAT YOU WANT?ORDER ONLINEwww.itabbarriers.com

NEED TECHNICAL ASSISTANCE?CALL 0800 032 1788

A stylish range of durable balustrade and handrail systems

ITAB guidance systems offer a wide range of high quality designs and finishes to suit all environments and functions, from highly sophisticated solutions right through to simple sections.

Rails & Uprights – designed for customer guidance

Our customer guidance systems are used to guide customers in a particular direction, or to act as a physical barrier. They are a great complement to our gates and you can choose from a variety of designs to suit your requirements. The rails and uprights are available in a variety of heights and lengths. We can, of course, fully tailor our customer guidance systems to your requirements. Just talk to us.

Screen walls & Partitions – for improved security

Our partition walls are available in several designs. They are size-adaptable allowing you to remodel or expand as desired. You can fit your Screen Wall with acrylic panels, reinforced safety glass or wire mesh. To suit your store concept the partition walls can easily be colour-matched. Installation is simple, quick and requires no special skills or tools.

See our screen walls and partitions on www.itabshopproducts.com. Flexible and easily installed.

Can now be specifi ed

automatically when using ISP Designer

software page 25


http://www.itabshopproducts.com

http://www.itabbarriers.com


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38



Modular fl exible designWhatever the project, whether a store, hospital, office, school or bank, we can ensure a quick delivery, and a speedy installation once on site.

We can produce quotations from architects' drawings or bills of quantities, or provide on-site measurements and production drawings for customer approval.

Our systems meet current UK building regulations. In particular, they conform to BS 6180 and BS 6399 and, where glass infill panels are used, to the safety recommendations of BS 6206, Class A.

They will, therefore, be acceptable for both new construction and for the refurbishment of buildings used by organisations whose activities are subject to the Disability Discrimination Act.

The exceptional finish to our products and our attention to detail ensures a high quality installation. Our Modular Balustrade is aesthetically superb as there are no unsightly welds and no sharp edges or angles.


Design:

ITAB balustrades consist of the following components: top rails, uprights (painted if desired), infill, infill panel holders.

The top rails bends, connections and uprights of our balustrades are constructed from stainless steel satin finished.

All top rails have an outside diameter of 50mm.

The top rail and infill panels are demountable, making it easy to repair the balustrade without damaging the surroundings

Our balustrade infill is 10mm toughened safety glass with other options available on request



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Ideal for front of house

Glass Barrier RailITAB glass barrier rail is ideal for front of house where aesthetics are of the utmost importance, yet still projecting an image of security. We produce a complete modular range of standard satin chrome uprights with glass infi ll panels.


Design:

Column Uprights are constructed from Stainless steel grade 304 as standard

Column Uprights have a diameter of 48mm

Standard height is 1060mm, however a full range of other heights are available: 1165mm/1250mm/1600mm/2000mm

Operation:

Finish: 304 Brushed Stainless Steel

Top Caps Construction: Stainless Steel

Panel clips: Polished Aluminium

Glass Panel standard: 8mm toughened safety glass, other options available at additional cost; tinted, smoked, toughened 6mm or 8mm or 10mm or sand blasted circles as an extra safety feature. Contact us for design consultation and quotation



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QUEUE MANAGEMENT

“Maintain a clean

and fresh shopping

environment for your

customers and extend

the effective lifespan of

your fi xtures”

“Maintain a clean

and fresh shopping




your fi xtures”

“Maintain a clean

and fresh shopping




your fi xtures”

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SALES FLOOR IMPACT PROTECTIONAttractive and effective protection to save you moneyDisplay fi xtures, chiller cabinets and service counters are constantly exposed to damage from shopping trolleys and store equipment such as roll cages and pallet jacks. This can lead to untidy looking shopping areas and expensive repairs or even replacement units.

Over the last thirty years ITAB has developed a highly successful range of impact protection equipment, based on a detailed understanding of store operations combined with our quality engineering and production expertise.

We provide total damage prevention for the Sales Floor, from a variety of bumper systems, specialist corner and column products, and protection posts which are ideal for safeguarding your expensive and fragile equipment.

Extending your equipment’s useful lifespanProviding appropriate protection for your store assets to extend their effective lifespan not only saves money but also helps the environment by reducing the demand for new resources.

To protect your store fi xtures and fi ttings from hard hits and bumps we provide a comprehensive range of fl oor and wall mounted damage protection products for the shop sales fl oor. Our specialist products have been carefully designed, engineered and tested to meet the demands of modern store environments.

Whatever your needs, with several options within each product category, ITAB's tried and tested products are up to the task.

LOW LEVEL STAINLESS STEEL RAIL PAGE 54

TROLLEY GUIDE RAIL PAGE 56

BUMPER RAIL PAGE 50

PROTECTION AND GUARDS PAGE 60



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BUMPER RAIL

FOR TECHNICAL ASSISTANCE CALL

0800 032 1788

High impact Bumper Rail

Our high impact bump and protection rails offer effective protection for surfaces against impact and collisions. It is used widely throughout retail and is also suitable for a broad range of other installations where surface protection is required, including airports, hospitals and hotels.

Optimum protection and durabilityManufactured with injection molded stop-ends, our range of bump rails are durable and absorb collision from both vehicular and pedestrian traffi c, and are the ideal protection solution for a multitude of environments. They absorb impact through a combination of facing rail, internal web meshing and rubber spacers, and will last for years.

Function and fl airIntroducing a wall protection system that doesn’t have to mean compromising on design. Our range of Rigid and Flexible rails combine function and fl air to give optimum protection without being obtrusive. They are easily interchangeable, making this system not only designer friendly but also cost effective.

Easy to installIt is highly confi gurable and simple to install with an option of nominal 25mm or 50mm width to suit requirements. The plastic backing rail is secured fi rmly to the wall using screws & plugs then the front rail is clipped into place.

100% PVC-FREE

Bumper, Base, Ends and Corners



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TROLLEY GUIDE RAIL (TGR®)

Economical low-level protection system

Trolley Guide Rail (TGR®)TGR® “Trolley Guide Rail” is a tough and economical low-level protection system for internal use.

The TGR® system combines a modern styled rail with a smooth fl exible rubber insert with adjustable TGR®fl ex feet, which effectively absorb impacts.

The TGR® protection rail has many applications for protecting property, equipment, walls and columns from low speed impact from typical front of house hazards, reducing the risk of accidental damage.

The modular range makes for easy planning, installation and maintenance.

Features:

Silver anodized aluminum extrusion with impact absorbent rubber insert

Floor assembled

Adjustable foot support - height 145-175mm

De-mountable “potted” foot option

Corner modules create cleaner lines for columns & corners

Fixing Guidelines:

Fixed with M12 x 80mm expandable rawlshields & bolts

Max distance between feet 1500mm

Max distance from end or corner to first foot 150mm

100mm finished height from floorTGR



www.itabuk.com


62 QUEUE MANAGEMENT

“Unexplained delays

negatively affect the

perception of customer

service.

Our expertise in fl ow

management will help

you to optimise your

Queue Management

system, which can

reduce walkaways by

more than 95%”




service.




Queue Management

system, which can

reduce walkaways by

more than 95%”




service.




Queue Management

system, which can

reduce walkaways by

more than 95%”

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QUEUE MANAGEMENTCUSTOMER FLOW MANAGEMENT

ITAB are experts in customer guidance, including Queue Management, In-Queue Merchandising and Electronic Guidance such as Call Forward systems.

We offer a comprehensive range of systems and ancillary equipment to help drive customer throughput, increase fl ow effi ciencies, and maximise impulse sales opportunities.

OPTIMISING YOUR QUEUING PROCESS

When done correctly, you can move your customers more quickly and effi ciently and leave them with a positive memory of dealing with you. A small sample of what we consider to optimise your queuing process is:

Customer wayfi nding from entrance to exit

Optimum size of queue

Optimum style of queue system

Size of peak and off peak foo]alls

Prioritisation of impulse SKUs within the queue

Length of wait time versus service time

Style of payment

Operational effi ciency

We can provide you with simple advice on the equipment and confi guration that best serves your profi tability and your customers experience.

IN QUEUE MERCHANDISING PAGE 68

SIGNAGE AND ACCESSORIES PAGE 72

RETRACTABLE BARRIERS PAGE 64

ELECTRONIC CUSTOMER GUIDANCE PAGE 78



www.itabuk.com


64

BEST SELLERRETRACTABLE WALL MOUNTS – SEE PAGE 74

RETRACTABLE BARRIERS

Retractable BarriersWith our range of great value queue barriers you know that your brand will be represented in a professional and safe way

Safety First!We use our ITAB 2.3m webbing cassette with braking system to prevent “whip back” providing a safe and robust queue solution.

We also design the posts with a low centre of Gravity to allow the posts to lean over, all the way to 36° before it will start to tip. Handy when you have people with luggage or large shopping bags moving though a queue!

Understanding the feelings and attitudes of people during the fi nal phase of the customer journey and implementing an appropriate queue solution will prevent stress points. Satisfi ed customers will be more likely to complete their transactions and to return to your store.

Our expertise in fl ow management will help you to choose the appropriate Queue Management system, which can reduce walk-aways by more than 95%



www.itabuk.com


68

BEST SELLER MERCHANDISE BOWLS – SEE PAGE 74

IN-QUEUE MERCHANDISING (IQM)

We have all you need to effi ciently and profi tably manage the people that enter your spaces

Turn Customer Flow into Cash FlowQueues are inevitable and it is important to us that you get the most out of the time you have the attention of your customers.

Whilst people are in your queues keep their minds occupied by showing them information or advertising, or enable them to continue shopping whilst they wait.

This will help to reduce any potential stress and the perceived wait time and increase impulse sales.

ITAB’s Modular Merchandising System ITAB’s Modular Queue Merchandising

System is infi nitely confi gurable by utilising ITAB’s proprietary aluminium extrusions.

Choose from one of our standard confi gurations or have a bespoke design, unique to your requirements, without the normal lead-time or price tag of a custom solution.

We utilise standard Slatwall panels and a simple beam with the slat profi le integrated so all of your existing IQM shelving will be compatible.

The ITAB system is completely future proof. If you need to expand or contract your queue system, all of our profi les are intercompatible with each other and our retractable ITAB Barriers and accessories.



www.itabuk.com


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NEED TECHNICAL ASSISTANCE?CALL 0800 032 1788

KNOW WHAT YOU WANT?ORDER ONLINEwww.itabbarriers.com

QUEUE MANAGEMENT MADE EASY

Simple Assembly Systems assemble top down to allow easy in store fl exibility and reconfi guration

There are no small screws or fi xings to worry about giving way

Requires a single Allen bolt to be tightened at the top of each post to secure the assembly

Allows the quick redeployment of beams and shelves to suit the impulse products on display to their optimum

The minimum of training required to be able to fully assemble and reconfi gure at will

Principles of Queue Management Ensure that your queues are perceived to be fair:Where there is no visible order to the waiting line their will be a high level of anxiety demonstrated, with customers concerned about preserving their priority and the danger of queue jumpers. Our queue systems assures customers of fair treatment, reassuring them that they will be served in the order in which they arrived. Removing their concern over queue jumpers allows them to relax and makes the waiting experience more pleasant.

Provide in-queue entertainment or activity:Depending upon how `busy' they are, everyone's perception of time varies. Standing in a queue with nothing to see or do can make the wait seem much longer. Providing an interest (eg news/weather

information) or activity (ideally offering a benefi t and/or be related to the ensuing service) can make a wait seem shorter. Merchandising products in the queue has a double benefi t in terms of both occupying customers and providing additional revenue opportunities.

By attracting the consumer's attention relevant brochures, advertising messages on sign holders or even on printed webbing improves consumer's queuing experience by making the wait seem shorter

Explain reasons for wait:People in a queue who do not understand why they have to wait often feel powerless and resentful, which can result in rudeness to staff in an attempt to reclaim their status as paying customers. They are more likely to be patient when they understand the causes for the delay.

Ideally give customers an idea of waiting time:Apart from fairness, one of the greatest sources of anxiety in waiting is how long the wait will be? Uncertain waits are perceived to be longer than known, fi nite waits, with customers fi nding it hard to settle and relax and constantly wondering how much longer the will have to wait.

The more valuable the product/service the longer the customer is prepared to wait:Unsurprisingly, the tolerance for waiting depends upon the perceived value of the end product or service.




www.itabuk.com


76 ACCESSORIES

By using simple and easily replaceable printed Foamex panels in conjunction with our standard IQM frames, an infi nite variety of high visual impact merchandising bays can be created.

ITAB can create an almost infi nite number of confi gurations from our standard accessory range. Whatever you are merchandising there is an option for you.

Our IQM frames can be combined with our range of custom work surfaces and display systems to create writing surfaces in Queue or standalone. Great for fi nancial services or customer care areas

Bespoke Solutions

Call us on 0800 032 1788 to talk about a bespoke

design



www.itabuk.com


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77ACCESSORIES

CALL US TO DISCUSS YOUR REQUIREMENTS ON

0800 032 1788

Case Study – Getting the most out of your IQM1. Here the In-Queue Merchanding has been

used to create a queue but no thought has been given to where the customers attension will be focused. Typically the customers will have their back to the merchandising whilst watching for the next available Self Checkout

2. By simply changing the confi guration so that the merchandise is in a more prominent position it is shopped for 100% of the time

A properly designed system will pay back its cost in a shorter time and enhance the customer journey

Queue Optimisation

Having the best equipment doesn’t mean that you have an effi cient queue. ITAB can help you design the fl ow of customers around your environments to ensure that you get the optimum throughput and profi t from your impluse merchandising



www.itabuk.com


78 ELECTRONIC CUSTOMER GUIDANCE

EVERY STORE IS DIFFERENT – CALL US FREE ON

0800 032 1788 TO REQUEST A SITE SURVEY PRIOR TO INSTALLATION

Call Forward SystemsUse our Advanced Electronic Queue Management Systems to optimise your customer’s journey and enhance the effi ciency of your checkout areas

Perfect Your Single Line Queues



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81ELECTRONIC CUSTOMER GUIDANCE

Reporting modulesIf you want to more intelligently manage your staffi ng costs we have reporting software which can provide real time insight into the effi ciency of your checkout staffi ng rosters. To enable the focused planning of your staff hours we can provide easy to read reports showing:

Frontline staff effi ciency

Peak hours

Daily activity and a realtime view of waiting customers

We offer reporting modules which operate at a branch and global level, so you can give your managers the information they require. The information generated will help them to improve staffi ng effi ciency in a specifi c store or the highest throuput stores in a given country, and is delivered on a secure web based viewing platform that offers multilingual support.

We also offer a bespoke reporting module to help you model the data the systems collect to your own needs

In addition we can provide bolt on software and hardware modules that can offer SMS virtual tickets and calling messages, promotional narrow casting of offers and messages and customer feedback stations which enable the capture of real time satisfaction data

Queue monitoring systemsOur latest product allows the system to monitor your queues through wireless webcams, which can then trigger alerts to your managers to increase staffi ng levels etc. Put an end to long queues during times of unexpected or abnormally high footfall.



www.itabuk.com


82 QUEUE MANAGEMENT

“By analysing customer fl ows

and providing the correct

checkout facilities, productivity

can be increased by 50%

or more”





or more”





or more”

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CHECKOUTSMarket Leading ProductsITAB is Europe's largest manufacturer of checkouts, with a wealth of knowledge and experience of customer fl ow solutions. We produce over 20,000 checkout lanes annually, including a range of innovative and fl exible self checkout solutions (SCOs).

ITAB ‘Flow Concept’Infl uenced by the convenience and speed of shopping online, customers are becoming less tolerant of delays and queues experienced in-store. At the same time store operating costs are rising and margins are being squeezed.

ITAB FLOW CONCEPT improves the shopping experience by reducing queues and offering the shopper maximum choice at the checkout. At the same time it provides retailers with greater fl exibility and signifi cant opportunities to increase productivity and reduce costs.

By analysing traffi c fl ows, dwell times, transaction rates (items per hour) and staff costs, we can advise you on the optimum mix of conventional, self-checkout and automated checkout confi gurations to balance customer satisfaction and resource effi ciency.

Our checkout solutions will increase productivity, reduce queues in peak periods and lower staff costs signifi cantly. A single, properly trained employee can monitor and service between four and up to eight checkout units, freeing up staff to do more service-oriented tasks.

Revolutionary New ProductsThe speed of the checkout process is defi ned by the pace at which the customer packs. We have developed unique scanning and multiple packing solutions which dramatically speed up the checkout process. For example, ITAB's unique “third customer function” makes it possible to assist a third customer while the two previous customers are packing their goods.

SELF CHECK OUT PAGE 86

HYBRID CHECK OUT PAGE 88

CONVENTIONAL CHECK OUT PAGE 84

AUTOMATED CHECK OUT PAGE 90



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84 CONVENTIONAL CHECKOUT (CCO)

The moment of truth comes while in the checkout linesIt really doesn't matter how exciting and stimulating the customer's visit to your shop has been if the check-out process doesn't go quickly and smoothly. Our experience is that providing quick service creates satisfied customers, which is why we have developed innovative solutions to help ensure that your customers return time and again.

And that last personal contact with the customer just before they leave is what they often remember most. This is why the few moments that it takes for the customer to pay is an excellent time to strengthen customer relations. An efficiently functioning checkout line or checkout eases the heavy work which needs to be done during the checkout process.

ITAB has a tremendous amount of experience in developing easy to use checkouts to suit a great variety of needs which has resulted in the creation of many innovative functions.

We have learned the importance of practical design in checkouts that feel natural to use and don't cause confusion. This makes it possible for personnel to concentrate on customers and be able to provide better service.

Our innovative checkout products and services range from standard modular systems to bespoke designs, including units with smaller footprints, essential accessories and support equipment.

100 tons less to lift each yearWorking as a cashier is physically demanding. This is why ergonomics are a cornerstone in our development work. Reducing unnecessary lifting and minimizing the number of times a cashier has to stretch to do something, and generally making a day at work easier are considered in our design and development work from the outset.

ITAB's patented conveyor belt scale is one of the many components in the checkout

that make work go more smoothly. Moving and weighing are done automatically. If the scanner has not registered a bar code the belt stops until the item is weighed and the PLU code has been registered. When this has been completed, the belt automatically starts rolling again.

The work area is reduced and the cashier doesn't have to lift goods onto a separate scale. In just one year you can save your cashiers 100 tons of lifting.

The latest in sitting comfortOur checkouts come equipped with stools specially built for doing cashier work. The stools are fully adjustable and the easily made adjustments make it possible for personnel to sit correctly, so that strain on arms and shoulders is minimized.

The stools can be easily slid under the checkout, so that the space that it occupied can be made available for working in a standing position if desired.

The Largest Range of Standard and Bespoke Checkouts in Europe

ITAB is Europe's leading supplier of checkouts, with an unrivalled understanding of checkout manufacture and customer fl ow solutions



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CONVENTIONAL CHECKOUT (CCO)

As Europe’s largest manufacturer of checkouts, ITAB has a wealth of cross-cultural knowledge and experience in designing solutions which meet the particular behaviour patterns of each countries shoppers.

We provide checkouts to major retailers, fulfi lling their demand for innovative design, meeting customer needs and refl ecting corporate standards whilst delivering cost-effective solutions.

Our state of the art manufacturing facilities in the Czech Republic and Germany allow us to provide top quality products within short time frames.



www.itabuk.com


86 SELF CHECK OUT (SCO)

With a self check out unit, the shopper scans and pays for the products themselves. These functions are supported by an interactive system, with different levels of built in control, and the unit(s) are managed by an attendant who covers between four to six units.

A unique offerITAB is the only global supplier which can develop, design and manufacture in-house a complete hardware and software checkout solution. Our range encompasses self-service and hybrid solutions to give our retail clients a fl exible manning option.

With our experienced creative resource and our modular checkout system we can offer a fully bespoke aesthetic and functional design, both technically and mechanically. Our Self Checkout systems are completely fl exible and hardware agnostic.

Maximise savingsTo maximise the potential for savings ITAB offers not just the traditional express/basket self checkouts but a total service solution. We can create effi cient checkout areas for convenience, supermarket, hypermarket and warehouse style stores, taking into account the customer demographic, cash-card

payment mix, average footfall and basket/cart size.

Optimise serviceWe concentrate on optimising service and minimising waiting time for the customer by breaking down the checkout process into its constituent steps such as unloading, scanning and bagging times. We then develop products which enable retailers to get the maximum effi ciency out of each process as part of a symbiotic whole.

There is no more `one size fi ts all' scenario for checkouts within a store

PROTECT YOUR INVESTMENT AND EXTEND ITS USEFUL LIFESPAN BY TAKING OUT ONE OF OUR

TAILORED SERVICE AND MAINTENANCE PLANS. CALL 0800 032 1788 TO FIND OUT MORE



www.itabuk.com


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87SELF CHECK OUT (SCO)

TwinFlow is a complete, effi cient and secure self checkout, fraud preventive with self learning weigh control system and light curtain tunnel for additional security.

TwinFlow is a unique two-belted solution that is capable of serving two customers with trolleys and larger purchases. It can It can also be used with baskets if required, it is highly fl exible. TwinFlow has a mid belt with a divider arm function and the two separated storage belts.

“Still a shining example of user –friendliness, ITAB TwinFlow machines can respond to and resolve frequent customer mistakes. At the same time the equipment is highly secure against product theft.”

“Executive Briefi ng Self-Service Checkouts 2009” Björn Weber, Research Director, Retail Technology, Planet Retail.

MoveFlow self checkouts are ideal as express checkouts in stores, or as complementary express checkouts in supermarkets, DIY stores and convenience stores.

Move Flow X1

MoveFlow X1 is suitable for up to a basket size of a maximum of 12 -15 articles depending of their size.

Move Flow X2

MoveFlow X2 is most suitable for up to a maximum of 24-30 articles depending of their size.

Move Flow DIY

MoveFlow DIY has a large weighing plate that makes it easy to handle small and large articles at the same time.

Move Flow Mini

MoveFlow Mini is perfect as express checkout in convenience stores, kiosks – news stand´s or pharmacy stores.

Move Flow HCO

Two in one – from SCO to manual CCO in seconds as a fl exible express checkout in convenience stores, all to reduce queuing, minimise the staff hours and give your express customers the option of a convenient checkout.

Pay Flow Mini

A freestanding cash machine that is easy to add with all MoveFlow SCO with functionality as an integrated unit. Interacts via the SCO touch screen and is coin recycling.



www.itabuk.com


88 HYBRID CHECKOUTS (HCO)

Our Hybrid Checkout (HCO) is the combination of Self Checkout and Conventional Checkout in one unit. It has the facility to be changed from manned service to self-service in seconds, allowing full fl exibility in manning levels in store as well as capacity fl exing at peak periods.

Flexible solutionsIn order to deliver the optimum operational savings and degree of customer satisfaction, the mix of checkout products must fl uctuate, not just within different store formats but also within the same format dependent upon location, demographics, footfall etc.

Customer footfall can change very dramatically by hour and by day, and it is important that manning levels and checkout processing capabilities refl ect this without compromising service levels. Too little available resource can lead to lost sales, while too much resource can result in unnecessary costs.

Our Hybrid Checkout solution enables you to reduce queuing, reduce staff hours and give your customers appropriate checkout operations.

HCO is the combination of SCO and CCO in one unit, with the fl exibility to be changed from manned service to self-service in seconds.

A common component for all the HCO solutions is the SCO mode functionality. It’s a complete, effi cient self checkout system, including fraud prevention with a self learning weigh control system and light curtain tunnel for additional security.

With our SCRP interface protocol you can integrate to the POS to extend the required SCO functions. The SCO mode is operated with direct links to the POS system and utilizes all current logic and peripherals that are in use in the actual CCO.

Two in one – from Self Checkout to manual Conventional Checkout in seconds

The Ultimate Flexible Solution



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89HYBRID CHECKOUTS (HCO)W

Based on ITAB’s Scanfl ow SCO model TwinFlow, with proven technology and considered as the leading example of intuitive and easy to use design as it responds and resolves frequent customer mistakes.

It is a unique twin belted SCO addressing many of the issues retailers have with trolley based SCOs, it´s a 100% SCO and 70% CCO as we recommend it for standing or short term sitting.

Based on the ITAB CCO model F2000, it features a high quality, attractive design with a focus on operator ergonomics and shopper effi ciency. Built in Finland, F2000 HCO is 100% CCO and 100% SCO.

Based on the ITAB CCO model Check- Mate, it is a high quality, slim and smart unit which organises and clearly delineates the checkout area. Built in Sweden, it has again been designed with a focus on operator ergonomics and shopper effi ciency, CheckMate HCO is 100% CCO and 100% SCO.



www.itabuk.com


90 AUTOMATIC CHECKOUTS (CCO)

In 2011 ITAB launched the world's fi rst fully automated checkout - EasyFlow. Utilising leading edge technology, amazingly EasyFlow is able to identify products without a barcode.

EasyFLOW identifi es the product with an accuracy of 99%. The technology and the identifi cation method, developed together with one of the leading Universities in Europe, are patented by ITAB. EasyFlow technology is expected to provide signifi cant savings for retailers.

Unique combination of technologiesThe technology is based on a unique combination of six different technologies, including Image Processing, Weight, Object Sensors and Spectroscopy. Needless to say it can also read existing barcodes.

The various methods for recording information are processed and converted into nine different classifi ers where each one has a unique optimised algorithm for the identifi cation of each product.

EasyFlow's unique technology is able to identify products such as fruit and vegetables and to calculate price and weight during the process. This means, among other things, that stores do not have to use weighing-machines. The system can even identify different varieties of the same fruit.

At the checkout counter the customer places the shopping on the belt, EasyFlow identifi es the product and displays the price information.

EasyFlow is compatible with existing POS systems.

ITAB launches the world's fi rst fully automated checkout – EasyFlow

Revolutionary New Checkout Technology



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91AUTOMATED CHECK OUT (ACO)

TO JOIN THE CHECKOUT REVOLUTION CALL US ON

0800 032 1788

EasyFLOW provides shoppers with the fi rst truly automatic checkout experience at the same speed or quicker than a conventional staffed checkout.

Checkout Revolution – Fully Automated CheckoutIntroducing a Fully Automated Checkout that can fi nally replace conventional and self checkouts.

Barcode Free Identifi cationUsing ITAB’s patented MatchX™ Technology, EasyFlow identifi es more than 99% of products without the need to read barcodes – this includes all self packed products like fruit, vegetables and bread.

Signifi cant Cost SavingsCan reduce total checkout staffi ng levels by at least 50%.

Full AvailabilityCheckout lanes are available 24 hours a day, 7 days a week. Compatible with all POS systems, ITAB’s open interface protocol makes integration with all the existing POS systems simple.

EasyFlow – The New Leading Checkout Technology



www.itabuk.com


92 SUPPORT TECHNOLOGY

AttendFlow – Shopper support and checkout controlAttendFlow is the name of the total Attended service function, including hardware, software and desk. It is proven to give a controlled overview over the ITAB FLOW CONCEPT area. It consists of a monitor and software to provide administrative functionality that can be combined with all the normal POS functions from a traditionally staffed checkout.

Attendfl ow Monitor, Functions: Fast overview Real-time view of customer purchase Shopper status indication Shopper receipt information Remote handling of problems/interruptionsin the system

Attendfl ow PDA Basic Functions: Fast real time overview Actual status of all units in the system Extensive interaction like AttendFlow Monitor

AttendFlow PDA (Personal Digital Assistant) hand held with the functionality to make staff more effi cient, fl exible and closer to the customers. It is especially effi cient when staff numbers are low in the checkout area or when the fl ow of customers is at its lowest level so that staff time can be allocated to other nearby working areas.

PayFlow – cash management for retailPayFlow is a closed currency management system including sophisticated software to assure 100% total cash fl ow registration. It is a fl exible cash handling system that can be adapted to local requirements, with full recycling of notes and coins – fast fi lling and emptying.

Pay Flow Mini

A freestanding cash machine that is easy to add with all MoveFlow SCO with functionality as an integrated unit. Interacts via the SCO touch screen and is coin recycling.

For extra shopper service but with reduced fl ow effi ciency a PayFlow Mini cash unit can be integrated in or added a side with all fl ow checkout unites.

ExitFlow gateAn automatic gate designed specifi cally for self scanning checkout solutions providing maximum security and safety including additional features that offer new functionality and fl exibility.

Full SCO compatibility Maximum security and safety level Automatic reset of gate arm after panic break-out force with alarm

Can fit into any store environment using independent triggering via barcode scanner system or SCO-signal

Can also be triggered by remote control

Comprehensive Range of Supporting Products



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ITAB FLOW CONCEPT: SOFTWARE

FLOW Concept Software Applications Flow Software: the main software controls all links and physical functions of the SCO and has to be integrated with the POS system.

Flow Attend Software: this is the software that makes it easy for shop staff to keep control of up to eight ITAB FLOW units at the same time. Look for more information at Attend Flow Monitor and PDA.

Pay Flow Software: PayFlow software has a

user GUI that responds to the choices and transactions made by the customer when paying cash, and works together with the Flow Software through the POS system.

Flow Remote Monitoring Software: the software for the remote monitoring system is a utility that is used to check the function of each ITAB FLOW unit, all linked via VPN that makes it easy to download software from a distance.

All FLOW Concept Products are Compatible within the Same POS Integration

ITAB FLOW Concept: A Fast Digital Service Flow to the Local Shop



www.itabuk.com


94 QUEUE MANAGEMENT

"Safeguard your

workforce and

property"

"Safeguard your

workforce and

property"

"Safeguard your

workforce and

property"

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WAREHOUSE / SERVICE YARDSafeguard and ProtectBack-of-house areas are particularly susceptible to major impact damage due to the weight and size of the traffi c there, with the constant movement of fork-lifts and articulated trucks. Buildings and infrastructure elements such as exposed walls,support columns, docking bays and even power supply units can suffer serious damage due to the power of these impacts.

In addition, damage to valuable assets such as roller shutter doors, cold rooms and freezers, specialist storage equipment and racking systems not only is expensive but can seriously effect their effi cient operation, with potential knock-on effects on the sales fl oor.

To protect your warehouse and service yard fi xtures, fi ttings and general environments from hard hits and bumps, ITAB provides a comprehensive range of specially designed, heavy duty damage protection products.

Our fl oor and wall mounted asset protection products will not only lower your operating costs by reducing the need for costly repairs and replacements, but will also provide a safer and cleaner working environment for your employees.

Whatever your needs, with several options within each product category, ITAB’s tried and tested products are up to the task.

SERVICE YARD PROTECTION PAGE 102WAREHOUSE PROTECTION PAGE 96

SERVICE AND MAINTENANCE PAGE 108ARMCO PAGE 104



www.itabuk.com


100 WAREHOUSE IMPACT PROTECTION

Easily assembled and installed in long unbroken runs

‘Kee Klamp’ Modular Guard RailOur modular guard rail can be easily assembled and installed in long unbroken runs or fabricated with corner bends and ‘U’ ends for access points and around site hazards.

For a professional fi nish each upright is supplied with two joints in position to take the steel tubes. The steel tube handrail barrier is supplied in our standard length of 3m but on request can be cut to lengths and sizes to suit your site. The handrail has a good overall appearance.

No special tools are required as the whole handrail barrier system is assembled with an allenkey.

Assembly is fast, the upright posts are positioned at 1500mm or 2000mm centres. The posts can be either bolted down using sleeve anchor bolts or set into concrete foundations. The planting depth for the steel upright post is 300mm/400mm.

This modular guard rail is hot dipped galvanized after manufacture to provide a weather proof fi nish that will require little maintenance. The steel can be painted on site, the galvanized fi nish needs to be neutralized with ‘T’acid wash that quickly dries allowing for a top coat of an industrial paint fi nish.

Features:

Typical -1000mm high, can be variable (depending upon location & usage –refer to Local Building Regulations for further advice)

Centre cross rail

48.3mm OD & 42.4mm OD tube

2No. fixings per upright



www.itabuk.com


104 SERVICE YARD PROTECTION

Armco Vehicle Impact Protection

Vehicle Impact BarrierThis adaptable steel barrier system can be installed in either single or double height rows. The barrier system can be assembled in unbroken lines; can be terminated for access points and of course go around internal or external corners.

The steel barrier can be assembled on a choice of upright posts, either bolt down or foundation to be set into concrete.The bolt down ‘I’posts have a heavy duty base plate and are secured with 4 x 20/120mm sleeve anchor bolts. The offset base plate design of the bolt down post gives a clean and unobstructed front face -an important safety feature.

The foundation posts are a simple straight ‘Z’section with a planting depth of 500mm. Both systems can take either signal or double rails.

Features:

Standard heavy duty barrier 300mm in depth

Section length 2500mm

900mm approx in height

Can be potted or surface mounted

Actual sizes will be determined by site survey

Lengthm

Thicknessmm

Weightkg/panel

Sectional Area mm2

Section Modulus mm2 Material Specifi cation

3.2 3.0 42.4 1427 25330Steel to BS EN 10025

Grade 430A galvanised to BS EN 729Steel to BS 1449 Section1.2 1991Grade HR4 galvanised to BS 729

* 1.6m length can be “adjusted” to accout for small changes in fl oor angle

Pedestrian EndPlastic Fishtail End

Fits all standard Armco termnals in all industral environments. Moulded from flexible polymer in Black , yellow and grey. To add an extra level of safety there are 3 x 3M hi viz reflectors on each end. PEDESTRIAN SAFE Armco end

manufactured from moulded natural SBR Rubber with hi Viz 3M inserts built in to the deflectorsRUBBER. Will retrofit to all steel terminals



www.itabuk.com


108 SERVICE AND MAINTENANCE

Service Centre & Engineers

Our service division provides a complete range of preventative and reactive maintenance services for all ITAB checkout and customer guidance products, which can greatly extend the lifespan of the equipment, reducing demand for new materials and energy and achieving signifi cant cost savings.

Our service engineers have a wealth of experience and knowledge. Coupled with our in-house technical advice team, we can ensure an unrivaled performance in quality of service and maintenance.

Our next day delivery of all spare parts throughout the UK ensures a quick and effi cient repair to your product, whether through our service department or direct to your site maintenance staff.

ITAB fi eld engineers are coordinated by our call centre support team who program works based upon contract agreements, both for major retailers and property management companies.

Our operations and activities extend to public buildings, leisure facilities, commercial properties, offi ces and retail sites.

Our Service division and engineers provide support for;

Offi ce entrance access

Retail entrance gates

Checkouts

Self Scanning

Interior & exterior turnstiles

FOR MORE DETAILS OF OUR SERVICE AND MAINTENANCE OFFERING CALL US ON

0800 032 1788



www.itabuk.com


109INDEX

Index

1" bump rail 51

2" bump rail 52

3" bump rail 53

5 bar 97

A4 signs 73

acrylic dump bin 73

acrylic risers 72

ADS 29

advertising solutions 76

alarmed directional system 29

Alphagate MKII 26,27

Alphagate SCO exit 30

aluminium checkerplate 97

angle protection 96

anti ram bollard 19

Armco 104

attendFLOW 92

Automatic checkout 90

automatic gates 26-30

balustrade 37-39

Barcodeless scanning 90

barrier rails 35,36

baskets 72

belted checkouts 84

bespoke systems 76

bi directional gate 33

black and yellow bollard 103

Bollard-antiram 19

Bollard-black and yellow 103

Bollard-carpark 19

Bollard-chrome internal 59

Bollard-economy 106

Bollard-heavy duty 103

Bollard-internal 59

Bollard-potted 103

Bollard-recycled plastic 19

Bollard-sleeved fl oor fi xed 106

bowls 74

Bump rail 50-53

cabinet guard 60

call forward 78

car park bollard 19

cash management 92

cassettes 74

cco 84

centurion barrier 64

checkerplate 97

CheckMATE HC 89

checkout closer 34

checkouts 82

chrome internal bollard 59

Classic range 8,9

column protection 21,55,58,61

column wraps 61

Contemporary range 10,11

control mechanisms 24

conventional checkouts 84

corner posts 96

corner protection 59,60

Covered walkways 9

Custom signage 16

customer counting 81

customer guidance 22

cycle loops 12,17

cycle shelters 9,11

DD bump 98

dispersed queue systems 80

dividers 73

door protection 96

Double D Bump 98

dump bin 73

EasyFLOW 90

ECF 78

economy bollard 106

electronic call forward 78

Electronic customer guidance 78

Electronic ticketing systems 80

elite ultra turnstile 44

emergency exit gate 32

entrance functions 24

eurohook 73

F2000 HCO 89

fi shtail end 104

fl exible bump rail 50-53

fl oor fi xed bin 12

freezer protection 98

full height turnstiles 46,47

gate com 24

guad rail 100

handrail 37-39

HCO 88

heavy duty bollard 103

HGV wheelstops 102

hook 73

Hybrid Check out 88

HybridFLOW 88

I beam protection 58

impact protection 94

in queue merchandise 68

internal bollard 59

IQM 68

isp designer software 25

ITAB FLOW Concept 5

ITAB Group 4

ITAB Shop Products 4

ITAB UK 4

Kee Klamp 100

kick plate 97

kiosk 80

lamp protector 107

lift up key lock gate 33

low level stainless protection rail 20,54

magazine racks 72

maintenance 108

MBT rail 99

mechanical gates 31-34

merchandise bowl 74

mobile trolley park 18

modular guard rail 100

MoveFLOW 87

partitions 37-39

PayFLOW 92

payment towers 92

POS 76

potted bollard 103

prefect barrier 64

protection rail 20,54

queue barrier 64

queue management 75

queue merchandise 68

queue signage 73

queue systems 64,66

radlock 14,15

radpave 15

rails 37-39

recoil barrier 64

recycled bollard 19

recycled plastic bench 13

recycled plastic bollard 19

recycled plastic corner guard 60

recycled plastic seat 13

removable bollard sleeve 19

replacement bollard sleeve 19

replacement cassettes 74

reporting software 81

retractable barriers 64

retractable wall mounts 74

rigid bump rail 50-53

risers 72

rotogate SI 28

sales fl oor impact protection 48-61

SCO 86

SCO Exit 30

screen walls 37-39

SEL 73

self checkouts 86

semi circular dump bin 73

senator barrier 64

service 108

service and maintenance 108

Service yard 94

Shelf edge labels 73

shelter accessories 12,13

Shelters 8-11

shelves 72

shop through shelf 69

sign protector 107

signage 73

slat profi le beam 69

slatwall 68,72

slatwall accessories 72

sleeved fl oor fi xed bollard 106

Smoking shelters 9,11

sms queue monitoring 81

software 25

speed bump 21

speed lanes 45

stainless steel column protection 21,55

Stainless steel protection rail 20

tensa style barriers 64

TGR 56,57

touchscreen 80

tread plate 97

trifl o concept turnstile 41

trifl o console turnstile 42

trifl o premier turnstile 43

Trifl o sentry turnstile 40

Trolley guide rail 56,57

trolley loops 17

trolley retention signage 16

Trolley shelters 8,10

Turnstiles 40-47

TwinFLOW 87

TwinFLOW HCO 89

vehicle impact barrier 104

vortex 100 46

vortex 200 47

wall clip 74

wall coverings 97

wall mounted bin 12

wall mounts 74

Warehouse 94

warning signs 16

webbing barrier 64

wheel stops 102

wheelie protection post 59

wire baskets 72

Description Page Description Page Description Page Description Page



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110 NOTES



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114 TERMS AND CONDITIONS OF SALE

1. DEFINITIONS AND INTERPRETATION1.1 In these Conditions these words have the following meanings:“the company” ITABmk Limited“any contract” – any contract under which the Company sells Goods and/or provides Services to the Customer“the customer” – the individual fi rm, company or other party with whom the Company contracts“Goods” – the whole or any part of the goods (including any parts for them) which the Company is to supply in accordance with these Conditions“International Supply Contract” – a contract as is described in Section 26(3) of the Unfair Contract Terms Act 1977“the Relevant Date” the date referred in Clause 5“Services” – The whole or any part of the services which the Company is to carry out in accordance with these Conditions“Supply” includes (but is not limited to) any supply under a contract for sale1.2 References to clauses (except where the context otherwise requires) are references to the clauses set out below1.3 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time

2. CONTRACT TERMS2.1 All quotations may be withdrawn or varied by the Company at any time and unless otherwise specifi ed shall be deemed to be withdrawn automatically at the expiry of three calendar months from the issue date2.2 The Contract will only come into existence once the Company has received and accepted the Customer's order2.3 The Contract will be subject to these Conditions. Except as provided in clause 2.4 a representative or agent of the Company does not have authority to agree any term or make any representation which is inconsistent with these Conditions or to enter into any contract except on the basis of them2.4 Any terms or representation inconsistent with these Conditions will only bind the Company if it is in writing and signed by one of its directors. The words “unless otherwise agreed in writing by the Company” in these Conditions means unless otherwise agreed in writing and signed by a director of the Company2.5 Unless otherwise agreed in writing by the Company these Conditions will override any terms or conditions stipulated or referred to by the Customer in his order or pre-contract negotiations2.6 Any description illustration or specifi cation contained in the Company's catalogues, samples, price lists or other advertising material is intended merely to present a general picture of the Goods and/or Services and will not form a representation or be part of the Contract2.7 Where the Company has not acknowledge the Customer's order in writing, these conditions will apply to the Contract provided the Customer has had prior notice of them2.8 The Company reserves the right to correct any clerical or typographical errors made by its employees at any time

3. SPECIFICATION AND INFORMATION3.1 If Goods are made or Services carried out to the Customer's specifi cation, instruction or design, then the suitability and accuracy of that specifi cation, instruction or design will be the Customer's responsibility. The Customer will indemnify the Company against any infringement

of any patent, design, right, registered design, trademark, trade-name, copyright or other intellectual property right and any loss, damage or expense it may incur because of any such infringement or alleged infringement in any country. The Customer will also indemnify the Company against any loss, damage or expense in respect of any liability arising under the Consumer Protection Act 1987 by reason of the specifi cation or design of the Goods or Services3.2 The Company reserves the right to make any changes in the specifi cation of the Goods and/or Services which are required to conform with any applicable safety or other statutory requirements. Where the Goods and/or Services are to be supplied to the Customer's specifi cation the Company reserves the right to make any changes in the specifi cation of the Goods and/or Services which do not materially affect the quality or performance of the Goods and/or Services3.3 The Customer will pass on to all third parties to whom it may supply the Goods all information as to the use and safe handling of the Goods which has been provided to the Customer by the Company

4. PRICES4.1 Unless otherwise agreed in writing by the Company the Company's quotations for the Goods and/or Services are provisional and may be altered at any time for any reason4.2 Prices charged will be those current at the time of delivery of the Goods or completion of the Services. The Company may increase its prices at any time to take account of any increase in the cost of the Company of purchasing any goods or materials or manufacturing, working on or supplying the Goods and/or Services. The Company may also increase its prices at any time to take account of any error or inadequacy in any specifi cation, instruction or design provided by the Customer or any modifi cation carried out by the Company at the Customer's request4.3 All prices quoted are exclusive of VAT and the Customer shall pay any and all duties, taxes or charges payable in respect of the Goods and/or Services4.4 The cost of pallets and returnable containers will be charged to the Customer in addition to the price of the Goods. Full credit will be given to the Customer provided they are returned undamaged to the Company before the due payment date.

5. PAYMENT5.1 For the purpose of these Conditions the Relevant Date means the date on which either (i) the Customer takes delivery of any consignment of the Goods at the Company's premises or (ii) the Company despatches any consignment of the Goods or (iii) the Customer defaults in his obligations under clause 6.1 whichever shall fi rst occur or (iv) (in the case of Services) the Services are carried out5.2 Unless otherwise agreed in writing by the Company, full payment will be made by the Customer in cash not later than thirty days after the Relevant Date5.3 Time for payment will be of the essence of the Contract5.4 Without prejudice to any other rights of the Company, interest will be payable on all overdue accounts at Nordea Bank Finland Plc base rate plus 4%. For the purpose of clauses 7.2 and 10 the full purchase price of the Goods and/or Services will include any interest payable under this clause5.5 Non-payment on a due date will entitle the Company to demand payment of all outstanding balances whether due or not and/or cancel all outstanding orders

5.6 The Customer will not be entitled to withhold payment of any invoice by reason of any right of set-off or any claim or dispute with the Company5.7 The Company will have the right to suspend performance of its obligations if it reasonably believes that the Customer will not make payment in accordance with this clause

6. DELIVERY OR COMPLETION OF SERVICESUnless otherwise agreed in writing by the Company:6.1.1 – The Customer will take delivery of the Goods at the Company's premises within twenty-eight days of receiving notifi cation that they are ready;6.1.2 – if the Company agrees to deliver the Goods other than at its premises the Customer will give the Company all necessary instructions and off-loading will be at the Customer's risk and expense6.2 The Company will be entitled to add reasonable charge to the Contract price for packaging and delivery6.3 If the Contract is an international Supply Contract, it will be deemed to incorporate the latest edition of “Incoterms” current at the date of the Contract. If there is any inconsistency between “Incoterms” and any express term of the Contract the latter will prevail. The Company will be under no obligation to give the Customer the notice specifi ed in Section 32(3) of the Sale of Goods Act 19796.4 The Company will try to deliver the Goods or complete the Services by any agreed date or within any agreed period but such dates or periods are estimates only given in good faith and the Company will not be liable for any failure to deliver by such date or within such periods. The Company may defer delivery or completion until any payments due from the Customer have been received. The Goods may be delivered by the Company in advance of any agreed date upon giving reasonable notice to the Customer.6.5 If the Company is delayed or prevented from delivering the Goods or carrying out the Services due to war, governmental or parliamentary restrictions, strike, lock-outs, fi re, fl oods, explosions, labour disturbances, trade disputes, damage to or destruction of the Goods, breakdown of machinery, shortages of labour or of raw materials or Act of God or due to any other cause beyond the reasonable control of the Company, the Company may cancel or suspend the Customer's order without incurring any liability for loss or damage6.6 The Company will try to comply with reasonable requests by the Customer for postponement of delivery but shall not be under any obligation to do so. Where delivery is postponed otherwise than due to the Company's default the Customer shall pay all costs and expenses of delay including a reasonable charge for shortage and transportation

7. CANCELLATION OR DEFERMENT7.1 The Company may defer any deliveries of Goods or performance of Services and treat the Contract as determined if the Customer fails to make any payment when it becomes due or enters into any composition or arrangement with its creditors or has a winding-up order made against it or has an administrative receiver or administrator appointed or passes a resolution for winding-up or a Court makes an order to that effect or it breaches any of these Conditions7.2 Clause 7.1 is without prejudice to the Company's right to the full purchase price for the Goods/Services. The Company will be entitled to damages for any consequential loss due to the determination of the Contract

Terms & Conditions of Sale



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115TERMS AND CONDITIONS OF SALE

7.3 Cancellation by the Customer will only be accepted at the discretion of the Company. Acceptance of the cancellation will only be binding on the Company if in writing and signed by a director. Any costs or expenses incurred by the Company up to the date of cancellation and all loss or damage resulting from the cancellation will be paid by the Customer to the Company forthwith

8. DEFECTIVE GOODS OR SERVICES – LIMITATION OF LIABILITY

8.1 The Customer will carefully examine the Goods on receipt and notify the Company and the carrier of any damage loss or shortage. In the case of damage loss or shortage such notice to the Company shall be given by endorsement by the Customer on the delivery and/or advice note. Within three days of receipt or (in the case of total loss) of receipt of the invoice or other notifi cation of despatch the Customer will give the Company written confi rmation of the damage loss or shortage. Within fourteen days of request the Customer will provide authority for the Company's servants or agents to examine any damaged Goods. The Company's liability, if any, will be limited to replacing or (at its option) repairing such Goods. The Customer will not be entitled to make any claim against the Company for consequential loss arising out of the damage, loss or shortage8.2 Save as otherwise provided in these Conditions the Company's liability in respect of any defect in or failure of Goods supplied or Services provided is limited to replacing or (at its option) repairing or paying for the repair or replacement of Goods which are found to be defective by reason of faulty or incorrect design, workmanship, parts or materials and carrying out, again, any Services which it has failed to perform properly in accordance with the Contract8.3 The Company's liability for any direct loss or damage sustained by the Customer as a result of any error in any weight, dimension, capacity, performance or other description or information which has formed a representation or is part of the Contract will not exceed the price of the Goods and/or Services in respect of which the description or information is correct8.4 The Company will only be liable to the Customer in respect of the matters set out in clauses 8.2 and 8.3 PROVIDED THAT the Customer informs the Company of the defect as soon as is reasonably practicable and in any event the defect is notifi ed to the Company within twelve months of the delivery of the Goods or completion of the Services. At the Company's request the Customer will provide authority for the Company's servants or agents to inspect such Goods8.5 Where the Company agrees to repair or replace Goods any time specifi ed for delivery under the Contract will be extended for such period as the Company may reasonably require8.6 Except for the terms implied in the Contract by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, all conditions, warranties and other terms expressed or implied, statutory or otherwise, are expressly excluded, save insofar as they are contained in these Conditions or otherwise expressly agreed by the Company in writing. If any legislation makes it unlawful to exclude or purport to exclude any term from the Contract this clause will not apply to such term8.7 Except in respect of death or personal injury and save as provided in these Conditions the Company shall not be liable to the Customer for any damage or for any direct or consequential loss incurred by the Customer in consequence of any negligence on the part of the Company or negligence or wilful default on the part of its servants or agents in or in connection with the supply of any Goods or the design or manufacture

thereof or in the carrying out of any Services or the provision of any information

9. RETENTION OF TITLEThe following provisions shall apply to all contracts (save for International Supply Contracts) relating to Goods which under the Contract the Company agrees to supply to the Customer. No termination of the Contract shall prejudice limit or extinguish the Company's rights under this paragraph(i) – Upon delivery of the Goods the Customer shall hold the Goods solely as bailee for the Company and the Goods shall remain the property of the Company until such time as the Customer shall have paid to the Company the full purchase price of all Goods and Services supplied under the Contract or any other contract. Until such time the Company shall be entitled to recover the Goods or any part thereof and for the purpose of exercising such rights the Company its employees and agents with appropriate transport may enter upon the Customer's premises and any other location where the Goods are situated(ii) – Before payment in full is made the Customer shall be entitled to use the Goods in the normal course of its business(iii) – Before payment in full is made the Customer shall have the power to resell the Goods the proceeds of sale thereby arising belonging accordingly to the Company(iv) – The Customer shall maintain all appropriate insurance in respect of the Goods from the date or dates on which the risk therein passes to it. In the event of any loss or damage occurring while the Goods remain the property of the Company the Customer shall immediately on receipt of the insurance monies remit to the Company the full purchase price of the Goods lost or damaged less any part thereof which has already been paid and until such amount has been so remitted shall hold such amount as trustee and agent for the Company(v) – The licences granted under sub-paragraphs (ii) and (iii) above shall be terminable forthwith at any time upon notice by the Company to the Customer

10. RISK IN THE GOODS AND IN CUSTOMER'S GOODS

10.1 Except for International Supply Contracts and unless otherwise agreed in writing by the Company, the risk in the Goods will pass to the Customer on the Relevant Date or, if delivery is postponed at the Customer's request, when the Goods are ready for despatch10.2 The Company will not be liable for any loss of or damage to any goods left with the Company. This provision will apply whether or not the loss or damage is attributable to the Company's or its servants' or agent's negligence or wilful default and the Customer shall issue its goods accordingly

11. INSTALLATION, TESTING OR SERVICING11.1 If under the Contract the erection installation testing or servicing of any equipment is to be carried out by or under the supervision of the Company, the Customer warrants that it will make all necessary preparations to the site by such date as may be specifi ed in the Contract or reasonably required by the Company; and further warrants that it will provide suitable access to and possession of the site, suitable protection of Goods from the time of delivery and all facilities required to enable the Company to perform its obligations11.2 The Company will indemnify the Customer in respect of any direct damage to property caused in the course of erection installation testing servicing or repair by the negligence of the Company or the negligence or wilful default of its servants or agents PROVIDED that the Company's liability hereunder

shall not exceed the price payable under the Contract11.3 The Company reserves the right to sub-contract the installation of Goods or the performance of any other Services required under the Contract

12. TRADEMARKS12.1 Unless agreed otherwise by the Company in writing the Company's trademarks and any other intellectual property rights are protected by law and may not be used by the Customer

13. LIEN13.1 The Company shall in respect of all overdue accounts have a general lien upon any goods of the Customer in the Company's possession and shall after the expiration of 14 days notice to the Customer be entitled to dispose of such goods as it deems fi t and apply the proceeds towards such overdue accounts

14. SAFE WORKING ENVIRONMENTThe Customer warrants that it will at all times provide a safe working environment for the Company's employees, agents or subcontractors and will comply with all statutory or other regulations in connection therewith and will indemnify the Company in respect of any loss incurred by the Company due to the Customer's breach of this warranty

15. INTELLECTUAL PROPERTY RIGHTS15.1 All documents of the Company (together with all intellectual property rights therein) shall remain the exclusive property of the Company and must not be copied loaned or transferred or dealt with in any way without the prior written consent of the Company15.2 Unless otherwise agreed in writing all copyright, design rights, Registered Design rights, trademarks, trade names, know-how and other intellectual property rights in the Goods and/or Services originated by or on behalf of the Company are the property of and shall remain vested in the Company. Without prejudice to the generality of the foregoing all property and copyright in any software supplied by the Company shall remain vested in the Company or in its licensor

16. GENERAL16.1 These Conditions and the Contract are governed by English Law and the parties agree to submit to the jurisdiction of the English courts in the event of any dispute16.2 The headings in these Conditions are inserted for convenience only. They are not to affect their interpretation or construction16.3 If any provision of these Conditions becomes illegal or void for any reason, the validity of the remaining provisions shall not be affected16.4 Failure by the Company to enforce strict compliance with these Conditions by the Customer will not constitute a waiver of any of the Conditions



www.itabuk.com

Over the last thirty years we have developed a highly successful range of entrance and queue management systems, checkouts, impact protection and other specialist products.

Itab Shop Products’ innovative range of equipment helps to create effi cient guidance and service solutions and to minimise negative experiences at service points and checkouts. Our Customer Flow Management solutions incorporate:

Entrance systems

Queue management and ‘Call Forward’ boards

Checkouts

Balustrade and hand rails

Additional specialist equipment

At the same time our damage protection and security products will help to ensure that your customers will have the same quality of shopping experience time after time.

Our equipment is used by many of the UK’s leading supermarkets and non-food chains, and has an enviable reputation for its engineering and quality. In addition, by offering a more comprehensive range of equipment than others, we provide customers with a better choice and greater cost saving opportunities.

If you would like more information or to discuss your requirements in person, you can contact us as follows:

ITAB Shop Products UK LimitedCMB House, Sherbourne Drive, Tilbrook, Milton Keynes, Buckinghamshire, MK7 8BA

Phone: +44 1442 419419Email: [email protected]




http://www.itabuk.com

Documents

ITAB Shop Products Catalogue