iWise SaaS ProjectProduct Strategy

2014

CURRENT STATUSArchitecture and Functionality

Presentation Layer

Data Layer

Communications Layer

Application Layer

Database

Data Access

Message Service Business ProcessesReporting

(e.g., Crystal Reports, SQL Reporting Services)

Application Services

Web Application Server

Client Access Module

Self-ServiceScheduled

and Event – Based Tasks

Web Services

Web Forms Service Desk

Windows Clients Web Clients Mobile Clients E-Mail

Interfaces (e.g. RightAnswers, SCCM)

LANInternet / Intranet

IT Service Operation

Automation

Security & Control

Resources Admin

IT Service Strategy

IT Service Design

IT Service Transition

Request Management

Problem Management

Monitors

Policy Management

Security, Support & Availability

Measurements & Analysis

Asset & Liability Management

Human Resources Management

Service Level Management

CMDB

Change Management

Release Management

Incident Management

ITILCompliant

ADDValue

IWISE SAASCloud Computing, Product Strategy and Vision

StrategyAr

chite

ctur

e Application Core• Isolated module• XML Web Services Driven• SOA OrientationData• Relational Database• Local / Cloud Storage• Encryption of Sensitive DataUser Interface• Web Enabled• Mobile Devices• CMS• CRM

Infr

astr

uctu

re On Premise Server• Windows Server• Oracle / SQL ServerCloud Service (SaaS)• PaaS or IaaS• Ruby, Python or .NET• SOAP ProtocolClient• Main Current Web Browsers• Android / iOS / Windows

Phone Apps• SharePoint 2013• SalesForce

Prod

uct Marketing

• infraWise.com• Current customers• Application Markets• Online Demo• Free Project Mgt.Sales• Website Store• Resellers• Application MarketsSupport• Online support• Online training• Online backup

Data / Application Layer

Database

Data Access

Application Services

Web Application Server

Presentation Layer

Web Clients Mobile Clients (Optional)

On Premise Storage Server (Optional)

Database

Data Access

CRM Integration (Optional)

CMS Integration (Optional)

Internet

Intranet

Model 1: PaaS

Data / Application Layer

Database

Data Access

Application Services

Web Application Server

Presentation Layer

Web Clients Mobile Clients (Optional)

On Premise Storage Server (Optional)

Database

Data Access

SharePoint Interface

CMS Integration (Optional)

Internet

Intranet

Model 2: IaaS

Data / Application Layer

Database

Data Access

Application Services

Web Application Server

Presentation Layer

Web Clients Mobile Clients (Optional)SharePoint Interface

Model 3: On-Premise

Intranet

Incident: 00643864 Email| Save | Close | Print | Cancel iWise Menu

Assigned to you Pending your approval Recent objects News

# Object Comments Occurred Time Reported By Phase Date Assigned Target Date Priority

37%

Life Cycle Progress:

Open View checklist Perform diagnostics Resolve incident Close incident Self-discovery analysis Check CI catalogs Create problemView checklist

Reported by *

Phone number *

Netname / address

CI alias ID

Symptom type *

Sub type *

Comments *

Lenguel/Danny

919-460-7357

C09/0/IBM

Telephony

Other

Copiague, NY

Incident status

Work Priority

Problem number

Open

3 - Medium

0064964

Site contact

Contact phone

CI location code

Location detail

Action taken *

Assignee group *

Assignee name *

Progress/Notes

Urgency code *

Impact code *

Date occurred *

Time occurred *asdfa

Transfer

MASTER

Douglas/Dan

Asdsad sdaf sad fsadfsadf

3 - Medium

1 - Low

2011/01/19

09:53

Impacted areas

Progress

Vendor calls

Resolution

Attachments

Comments

Admin

General

UI

FUNCTIONALITYITIL Processes, Differencial features

General Features

Proc

ess

Map

ping

Simplified ITIL Processes Escalation Matrix

Cust

om F

ield

s Co

nfigu

ratio

n

Wor

kflow

Man

agem

ent

Form

s M

anag

emen

t

BYO

D M

anag

emen

t

Batch enrollment Automated software installation

ITIL V3 FeaturesIn

cide

nt

Chan

ge

Prob

lem

Requ

est F

ulfil

lmen

t

Batch Requests• On-boarding

Serv

ice

and

Confi

gura

tion

CMDB

Serv

ice

Leve

l

SLA Signup Workflow Automatic Availability Calculation Provisioning SLA Management Incident SLA Management SLA Control Dashboard SLA History Reports

Ser

vice

cos

t Man

agem

ent

Incident and Problem cost Reports Resources Cost Management Service earned value

ITIL V3 FeaturesKn

owle

dge

Mobile App Omni Search

Serv

ice

Life

cycl

e M

anag

emen

t

Release and Deployment• Service Definition• Scope definition• PMI Compilant• Service Deploying Procedure

Catalog• Service Change Management

• SLA Signup Workflow

Reso

urce

s Ti

me

Cont

rol

SPOC Agent Assignation Level 2 Support Assignation Level 3 Support Assignation Skillset configuration Timesheet control

Fina

ncia

l

Supp

lier

Contract Management

Avai

labi

lity

Based on Incidents

SOURCESStudies Analysis, Polls, Research

Times Are Changing

* 2010 State Of The Market: 10 Things You Need To Know – Channel Web (CRN)

Cloud in Numbers

Using SaaS76%

24%

USA Market (IDC)

76%Using one or more SaaS applications (IDC)

24%Not Yet…

• 86% adoption rate in SMBs (Microsoft).

• 65% forecasted adoption rate in companies with > $100M in yearly revenue are forecasted to be using SaaS (Saugatuck)

Cloud in Numbers

• SaaS market will grow by 17.7% between 2009-2013, where as perpetual license companies are only growing at 3.6%.

2010$68 B

SaaS Market Perpetual license Market

17.7%

3.6%

(Gartner)

Cloud in Numbers

• 18% increase in SaaS revenue this year, up to $7.5 billion.

• Salesforce doubled its revenue in 2010 to $2 billion.

• 50% of all new software - SaaS by 2014 (Saugatuck)

• By 2012, 20% of businesses will own no IT assets (Gartner)

The Cloud Stack

Microsoft Excel Worksheet

Cloud Comparison

http://www.onbile.com/info/top-10-software-as-a-service-saas-companies/

Implementation Index Survey

Tool Use Survey

Adobe Acrobat Document

Complete Study

ITSM Trends

Complete Paper

Process Simplification

Show IT Value

Maturing the SDLC

IT Portal

Employee Productivity

Reduce Time to Market

Software Asset Management

Cloud

Mobility

ComplianceAdobe Acrobat

Document