Employee turnover
2006 2007 2008
%12
10
8
6
4
2
0
10%
7%
3%
Number of employees and male/female ratio of staff
2006 2007 2008
700
600
500
400
300
200
100
0
Female 187
Male 365
Female 210
Male 402
Female 235
Male 423
Ratio of fee earners to support staffRatio of fee earners to support staff
Employee turnover
2006 2007 2008
%12
10
8
6
4
2
0
10%
7%
3%
Number of employees and male/female ratio of staff
2006 2007 2008
700
600
500
400
300
200
100
0
Female 187
Male 365
Female 210
Male 402
Female 235
Male 423
Ratio of fee earners to support staffRatio of fee earners to support staff
%100
80
60
40
20
0
65%71%
80%73%
Customer satisfaction Customer turnover
16% 15%12%15%
2006 2007 2008 2020 Actual Target
Customer satisfaction and turnover
2006 2007 2008 2010 Actual Target
Greenhouse gas emissions‘000
61
59
57
55
53
51
CO2-e in tonnes CO2-e in tonnes per person
105
100
95
90
85
8057.4 59.558.5
104
90
96
tonn
es p
er p
erso
n
tonn
es
54.5
EBITDA and EPS
2006 2007 2008 Actual Actual Actual
$’M160
120
80
40
0
30
25
20
15
10
5
0
EBITDA Earnings per share
107 156131
15
31
19
cent
s pe
r sh
are
2006 2007 2008 2010 Actual Target
70
60
50
40
30
20
10
0
Debtor days
58% 56%
45%
55%
%50
40
30
20
10
0
10.6% 10.4%
20%
11.1%
Market share Brand awareness
23.4%
40%
27.3%
2006* 2007 2008 2020 Actual Target
Marketshare and brand awareness
*Brand awareness data was not collected in 2006.