Jamie M. Hendersonwww.linkedin.com/pub/jamie-henderson/44/69a/a51 | (757) 927-3272 | Jamie.henderson1999@gmail.com

Experienced Network Administrator

SUMMARY

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Diverse experience installing and servicing in computer, communications and printing fields. Reliable, hard working, and dedicated team player who works well under pressure and with minimum supervision. Customer oriented problem solver with an ability to adapt to new situations. Technical expertise in troubleshooting, installation and repair of mid-range systems.

SKILLS

Computer assembling and maintenance. Troubleshooting hardware and software problems. Installing and configuring the peripherals,

components and drivers Installing software and application to user

standards Configuring and troubleshooting desktops, laptops

and servers server 2008 Installed and configured DHCP Client/Server Virus Protection and Eradication Basic Linux Shell Scripting

Documentation of all the work done using Visio, Excel and MS word.

Implementing Windows Servers and peer-to-peer communication using Windows for Workgroups and Windows 95, 98, 2k, XP, Vista, Win7. Configuration and updating of antivirus software like McAfee, AVG and Norton antivirus.

Windows XP Windows 7

EDUCATION

ITT Technical Institute | Webster, TX Bachelor of Science in Internet Cyber SecurityMarch, 2015

ITT Technical Institute | Webster, TX Associate of Applied Science in Computer Network SystemsJune, 2013

EXPERIENCE

Dish Network | Houston, Texas | 1/2012 – 12/2015Installer /Technician

Install, service and repair electronic equipment such as Televisions and satellite systems and associated cabling Diagnose, troubleshoot and repair or replace loose, worn or defective components and wiring in various receivers and satellite equipment using hand tools and soldering irons Read and interpret electronic circuit diagrams, function block diagrams, specifications, engineering drawings and blue prints and service manuals Calibrate and test equipment, locate circuits and component faults using hand and power measuring tools and testing instruments such as resistance meters and oscilloscopes

1-800-GOT-JUNK | Virginia Beach, VA | 2/2010 – 2/2011Supervisor / Driver

Drove truck to transport and deliver cargo, materials, or damaged vehicles

Supervised 2 route team members Maintained radio or telephone contact with dispatch Kept records of goods and materials and products transported

US Navy | Norfolk, VA , San Diego, Ca | 2/1996 – 2/2010 Ship’s Oil King, Engine room supervisor

Operated and maintained receipt, sampling and testing of over 500,000 gallons of diesel fuel and 21,000 gallons of aviation fuel

Saved the NAVY $200,000 in repair costs earning a Navy and Marine Corp Achievement Medal

Supervised two personnel in troubleshooting and rebuilding two fuel transfer pumps Saved the NAVY $50,000 on repairs Supervised three personnel in transferring, testing of 500,000 gallons of F-76 diesel fuel;

Kept ship in operational readiness Program manager for all fuel and oil testing and transferring programs Assisted in repairs on a fuel tank while underway Collateral duties assist ship board electronic technicians with computer repairs and

installation including computer networks, computer imaging and deployment Maintain and repair network connections including cabling Network security and administration