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TAYSIDE POLICE Contents Introduction This Scorecard is produced and published on the force web site within the first seven working days of every month. It is intended as an early snap- shot of local performance re- sults covering force key per- formance indicators. Results are presented down to Section (local community) level. A fuller performance report cov- ering a wider range of force per- formance is available on the force intranet and web site at the beginning of the month follow- ing. 1 Introduction 2 Guidance 4 Policing Tayside Scorecard 7 Policing Dundee Scorecard 13 Policing Angus Scorecard 19 Policing Perth & Kinross Scorecard VISION AND VALUES STANDARDS OF SERVICE COMMUNITY PRIORITIES ENGAGE AND LISTEN REVIEW RESULTS MANAGE RESOURCES JANUARY 2012

January 2012 - Performance Scorecard

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Page 1: January 2012 - Performance Scorecard

TAYSIDE POLICE

Contents

Introduction This Scorecard is produced and published on the force web site within the first seven working days of every month. It is intended as an early snap-shot of local performance re-sults covering force key per-formance indicators. Results are presented down to Section (local community) level. A fuller performance report cov-ering a wider range of force per-formance is available on the force intranet and web site at the beginning of the month follow-ing.

1 Introduction

2 Guidance

4 Policing Tayside Scorecard

7 Policing Dundee Scorecard

13 Policing Angus Scorecard

19 Policing Perth & Kinross Scorecard

VISION AND

VALUES

STANDARDS

OF SERVICE

COMMUNITY

PRIORITIES

ENGAGE

AND LISTEN

REVIEW

RESULTS

MANAGE

RESOURCES

JANUARY 2012

Page 2: January 2012 - Performance Scorecard

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INTERPRETATION OF RESULTS

B ASELINES FOR IMPROVEMENT adopt the meth-odology used in previous years, incorporating the

most recent three years average performance. For some KPIs an adjusted improvement target has been implemented rather than the straight three-year average. This takes account of developing trends or patterns over the last 36 months and alters the target up or down accordingly. Improvement Targets are agreed annually through a process of consultation with divisional commanders and heads of departments. These are ratified through the force Performance Committee. Results are colour-coded against the following criteria:

E XTREME CAUTION should be exercised when considering percentage changes from one time

period to another, especially at Section-level. Please interpret percentages in conjunction with actual num-bers of crimes involved.

GUIDANCE

On or above target Below target

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POLICING TAYSIDE

Tayside Land Area: 2,896 square miles Population: 399,550 Police Officers: 1231 Police Staff: 505 Special Constables: 169

KEY PERFORMANCE INDICATORS

SCORECARDS COVERING FORCE,

DIVISIONS AND SECTIONS

Page 4: January 2012 - Performance Scorecard

CUSTOMER SATISFACTION:

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First Contact: Overall satisfaction rating for

service provided at first contact91.5% 94.1% 91.0% 3.1 91.5% 92.0% 88.4% 3.6 91.5% 92.4% 92.6% -0.2 91.5% 97.0% 91.7% 5.3

First Contact:% of respondents provided with

the name of the person dealing with their enquiry80.0% 84.7% 81.4% 3.3 80.0% 80.6% 80.5% 0.1 80.0% 84.4% 79.5% 4.9 80.0% 88.2% 83.8% 4.4

Updating the Public:% of customers who

received an update on the progress of their enquiry65.0% 61.4% 60.4% 1.0 65.0% 57.7% 58.7% -1.0 65.0% 61.2% 58.2% 3.0 65.0% 64.6% 63.9% 0.7

Customer Experience: Overall satisfaction

rating of the service provided by Tayside Police85.0% 83.1% 82.2% 0.9 85.0% 80.0% 82.8% -2.8 85.0% 83.6% 82.8% 0.8 85.0% 85.2% 81.1% 4.1

(Response Rate)

CRIME

Groups 1-4 recorded 17950 12487 15234 -18.0% 10000 6486 8505 -23.7% 3650 2671 3120 -14.4% 4300 3330 3609 -7.7%

- Detection rate 46.5% 46.7% 45.6% 1.1 45.5% 45.9% 42.9% 3 49.0% 44.3% 51.5% -7.2 48.0% 50.2% 47.2% 3

Violent Crime recorded 540 450 472 -4.7% 285 240 255 -5.9% 100 89 82 8.5% 155 121 135 -10.4%

- Detection rate 85.0% 84.0% 84.3% -0.3 75.0% 79.2% 73.7% 5.5 96.0% 83.1% 93.9% -10.8 92.0% 94.2% 98.5% -4.3

Robbery recorded 156 99 123 -19.5% 110 59 83 -28.9% 8 10 5 100.0% 38 30 35 -14.3%

- Detection rate 70.0% 68.7% 67.5% 1.2 62.0% 59.3% 55.4% 3.9 85.0% 80.0% 80.0% 0 80.0% 83.3% 94.3% -11

Vandalism recorded 5400 3517 4544 -22.6% 3000 1751 2513 -30.3% 1260 968 1068 -9.4% 1140 798 963 -17.1%

- Detection rate 32.0% 30.5% 32.4% -1.9 27.5% 28.4% 28.9% -0.5 37.0% 30.8% 38.3% -7.5 36.0% 34.6% 34.8% -0.2

Domestic Housebreaking recorded 775 546 762 -28.3% 545 329 543 -39.4% 90 82 86 -4.7% 140 135 133 1.5%

- Detection rate 30.0% 34.4% 28.9% 5.5 26.0% 33.7% 23.6% 10.1 40.0% 35.4% 51.2% -15.8 40.0% 35.6% 36.1% -0.5

KEY PERFORMANCE RESULTS SCORECARD APRIL - JANUARY 2012

1021/3000 (34.0%) 329/1080 (30.5%) 267/840 (31.8%) 425/1080 (39.4%)

POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSSKEY

On or above target

Below target

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ROAD CASUALTIES

People killed 28 17 29 -41.4% N/A 0 3 -100.0% N/A 4 7 -42.9% N/A 13 19 -31.6%

People seriously injured 248 166 154 7.8% N/A 42 36 16.7% N/A 50 48 4.2% N/A 74 70 5.7%

Children killed 1 1 0 #DIV/0! N/A 0 0 #DIV/0! N/A 0 0 #DIV/0! N/A 1 0 #DIV/0!

Children seriously injured 29 19 19 0.0% N/A 10 9 11.1% N/A 6 7 -14.3% N/A 3 3 0.0%

RESOURCES

Sickness Absence - police officers 4.0% 3.8% 4.2% -0.4 4.0% 3.5% 4.0% -0.5 4.0% 5.3% 5.8% -0.5 4.0% 4.3% 4.3% 0

Sickness Absence - police staff 4.5% 4.1% 4.6% -0.5 4.5% 4.1% 3.5% 0.6 4.5% 5.7% 4.1% 1.6 4.5% 2.8% 5.5% -2.7

Finance - Variance from budget

KEY PERFORMANCE RESULTS SCORECARD APRIL-JANUARY 2012 continued

VISION AND

VALUES

STANDARDS OF

SERVICECOMMUNITY

PRIORITIES

ENGAGE

AND LISTEN

REVIEW

RESULTSMANAGE

RESOURCES

POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSSKEY

On or above 3 year average

Below 3 year average

Page 6: January 2012 - Performance Scorecard

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TAYSIDE CRIME IN MORE DETAIL

CRIME UPDATEPERIOD APRIL to JANUARY 2010/2011 2011/2012

CRIME CLASSIFICATIONMade

known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

GROUP 1Murder 0 0 - 9 8 88.9% 9 -

Attempted Murder 42 41 97.6% 65 62 95.4% 23 54.8%

Culpable Homicide 0 0 - 0 0 - 0 -

Serious Assault 222 189 85.1% 187 152 81.3% -35 -15.8%

Robbery (Incl attempts) 123 83 67.5% 99 68 68.7% -24 -19.5%

Child Cruelty/Neglect 44 47 106.8% 64 67 104.7% 20 45.5%

Pos of Firearm with intent to endanger life 6 6 100.0% 6 4 66.7% 0 0.0%

Abduction 21 20 95.2% 8 7 87.5% -13 -61.9%

Threats 12 11 91.7% 9 7 77.8% -3 -25.0%

Others 2 1 50.0% 3 3 100.0% 1 50.0%

GROUP 1 - TOTAL 472 398 84.3% 450 378 84.0% -22 -4.7%

GROUP 2Rape 22 21 95.5% 67 41 61.2% 45 204.5%

Assault with intent to rape 22 20 90.9% 2 1 50.0% -20 -90.9%

Indecent assault 168 107 63.7% 182 110 60.4% 14 8.3%

Lewd & Libidinous practices 5 5 100.0% 31 20 64.5% 26 520.0%

Public Indecency 1 1 100.0% 39 19 48.7% 38 3800.0%

Others 116 91 78.4% 46 39 84.8% -70 -60.3%

GROUP 2 - TOTAL 334 245 73.4% 367 230 62.7% 33 9.9%

GROUP 3Housebreaking ~ domestic dwelling 762 220 28.9% 546 188 34.4% -216 -28.3%

Housebreaking ~ domestic non-dwelling 300 90 30.0% 226 41 18.1% -74 -24.7%

Housebreaking ~ commercial 415 146 35.2% 294 99 33.7% -121 -29.2%

Theft, attempt theft from locked premises/property 231 76 32.9% 151 46 30.5% -80 -34.6%

Theft, attempt theft from locked motor vehicle 549 104 18.9% 339 93 27.4% -210 -38.3%

Theft, attempted theft of a motor vehicle 389 187 48.1% 251 129 51.4% -138 -35.5%

Convicted thief in poss.of tools etc. w.i. to steal 13 13 100.0% 14 14 100.0% 1 7.7%

In building with intent to steal 188 129 68.6% 185 141 76.2% -3 -1.6%

Theft 5767 3230 56.0% 5051 2863 56.7% -716 -12.4%

Theft from motor vehicle 288 61 21.2% 274 93 33.9% -14 -4.9%

Reset 37 37 100.0% 43 43 100.0% 6 16.2%

Embezzlement 35 28 80.0% 14 19 135.7% -21 -60.0%

Fraud 485 305 62.9% 417 244 58.5% -68 -14.0%

Others 85 49 57.6% 90 14 15.6% 5 5.9%

GROUP 3 - TOTAL 9544 4675 49.0% 7895 4027 51.0% -1649 -17.3%

GROUP 4Fireraising 176 53 30.1% 136 37 27.2% -40 -22.7%

Malicious Damage/Vandalism 4544 1471 32.4% 3517 1072 30.5% -1027 -22.6%

Others 164 117 71.3% 122 84 68.9% -42 -25.6%

GROUP 4 - TOTAL 4884 1641 33.6% 3775 1193 31.6% -1109 -22.7%

SUB-TOTAL OF GROUPS 1 TO 4 15234 6959 45.7% 12487 5828 46.7% -2747 -18.0%

GROUP 5Public mischief & wasting police time 164 164 100.0% 84 84 100.0% -80 -48.8%

Escape or rescue from police custody or prison 8 8 100.0% 10 10 100.0% 2 25.0%

Resisting arrest or obstructing police officer 291 290 99.7% 255 257 100.8% -36 -12.4%

General attempts to pervert the course of justice 53 49 92.5% 96 94 97.9% 43 81.1%

Sex Offenders' register offences 1 4 400.0% 3 3 100.0% 2 200.0%

Bail - Fail to keep conditions 730 714 97.8% 674 664 98.5% -56 -7.7%

Possession of offensive weapons 330 308 93.3% 265 254 95.8% -65 -19.7%

Drugs - supply, with intent to supply etc 343 343 100.0% 237 236 99.6% -106 -30.9%

Drugs - personal possession 1660 1658 99.9% 1857 1860 100.2% 197 11.9%

Drugs - manufacture etc 38 37 97.4% 55 58 105.5% 17 44.7%

Others 80 77 96.3% 95 85 89.5% 15 18.8%

GROUP 5 - TOTAL 3698 3652 98.8% 3631 3605 99.3% -67 -1.8%

TOTAL OF GROUPS 1 TO 5 18932 10611 56.0% 16118 9433 58.5% -2814 -14.9%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Page 7: January 2012 - Performance Scorecard

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PO

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DU

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CRIME

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Groups 1-4 6495 8505 -23.6% 1793 2535 -29.3% 1588 1996 -20.4% 1636 1898 -13.8% 1478 2076 -28.8%

- Detection rate 45.8% 42.9% 2.9 56.5% 52.5% 4 43.6% 40.2% 3.4 41.4% 40.2% 1.2 40.0% 36.2% 3.8

Violent Crime (G1) 240 255 -5.9% 64 78 -17.9% 60 53 13.2% 59 48 22.9% 57 76 -25.0%

- Detection rate 79.2% 73.7% 5.5 73.4% 73.1% 0.3 85.0% 69.8% 15.2 74.6% 85.4% -10.8 84.2% 69.7% 14.5

Indecency (G2) 196 165 18.8% 68 72 -5.6% 42 25 68.0% 40 34 17.6% 46 34 35.3%

- Detection rate 54.4% 64.2% -9.8 67.6% 79.2% -11.6 52.4% 40.0% 12.4 55.0% 50.0% 5 34.8% 64.7% -29.9

Dishonesty (G3) 4172 5368 -22.3% 1306 1789 -27.0% 1063 1296 -18.0% 996 1106 -9.9% 807 1177 -31.4%

- Detection rate 50.8% 47.4% 3.4 62.7% 58.2% 4.5 58.0% 45.4% 12.6 41.7% 39.2% 2.5 46.7% 40.7% 6

Mal Mischief, vandalism (G4) 1887 2717 -30.5% 355 596 -40.4% 423 622 -32.0% 541 710 -23.8% 568 789 -28.0%

- Detection rate 29.5% 29.8% -0.3 28.5% 29.5% -1 25.8% 26.8% -1 36.2% 38.2% -2 26.4% 24.8% 1.6

Robbery 59 83 -28.9% 18 31 -41.9% 16 18 -11.1% 14 22 -36.4% 11 12 -8.3%

- Detection rate 59.3% 55.4% 3.9 44.4% 64.5% -20.1 68.8% 38.9% 29.9 64.3% 72.7% -8.4 63.6% 25.0% 38.6

Vandalism 1751 2513 -30.3% 330 553 -40.3% 382 576 -33.7% 492 650 -24.3% 547 734 -25.5%

- Detection rate 28.3% 28.9% -0.6 26.7% 26.4% 0.3 24.9% 26.0% -1.1 35.6% 38.8% -3.2 25.2% 24.4% 0.8

Domestic Housebreaking 329 543 -39.4% 40 109 -63.3% 81 119 -31.9% 117 140 -16.4% 91 175 -48.0%

- Detection rate 33.7% 23.6% 10.1 35.0% 21.1% 13.9 24.7% 21.8% 3 29.9% 32.9% -3 46.2% 18.9% 27.3

KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - JANUARY 2012

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

POLICING DUNDEE

SECTION 1

City Centre and Maryfield

SECTION 2

Lochee

and Ryehill

SECTION 3

Downfield

and Hilltown

SECTION 4

Longhaugh and Broughty

Ferry

Page 8: January 2012 - Performance Scorecard

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Policing Dundee: S

tandards of S

ervice ~ April - J

anuary 2012

Customer Satisfaction

2011-12 Target

2011-12 Result

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First Contact

Overall satisfaction rating for

service provided at first contact

91.5% 92.0% 88.4% 3.6 95.9% 88.7% 7.2 93.9% 87.9% 6.0 89.5% 86.7% 2.8 90.9% 90.5% 0.4

First Contact

% of respondents provided with

the name of the person dealing

with their enquiry

80.0% 80.6% 80.5% 0.1 86.2% 78.1% 8.1 78.6% 79.2% -0.6 80.0% 80.8% -0.8 80.3% 83.3% -3.0

Updating the Public

% of customers who received an

update on the progress of their

enquiry

65.0% 57.7% 58.7% -1.0 63.0% 63.5% -0.5 61.6% 50.0% 11.6 56.1% 68.9% -12.8 52.1% 53.5% -1.4

Customer Experience

Overall satisfaction rating of the

service provided by Tayside

Police

85.0% 80.0% 82.8% -2.8 85.5% 82.0% 3.5 82.8% 80.0% 2.8 76.3% 86.2% -9.9 78.1% 83.1% -5.0

Response Rate

KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - JANUARY 2012

89/289 (30.8%)329/1080 (30.5%) 55/204 (27.0%) 86/272 (31.6%) 99/315 (31.4%)

POLICING

DUNDEE

SECTION 1

City Centre and

Maryfield

SECTION 2

Lochee

and Ryehill

SECTION 3

Downfield

and Hilltown

SECTION 4

Longhaugh and

Broughty Ferry

Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes.

First Contact

- Improvement in satisfaction with service at first contact from 88.4% to 92.0%

- Improvement in identifying the person dealing with the enquiry from 80.5% to 80.6%

Updating the Public

- Reduction in updating the public from 58.7% to 57.7%

Customer Experience

- Reduction in overall customer experience from 82.8% to 80.0%.

Page 9: January 2012 - Performance Scorecard

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Policing Dundee: P

ublic Perceptio

n ~ April - J

anuary 2012

Public Perception

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Crime in neighbourhood

% of residents who thought that

the crime rate in their

neighbourhood had remained

the same or improved over the

past year

73.6% 62.7% 10.9 72.0% 60.5% 11.5 67.9% 59.5% 8.4 71.2% 61.6% 9.6 82.5% 68.0% 14.5

Feelings of safety after dark

% of residents who felt safe

walking alone in their

neighbourhood after dark

48.1% 46.6% 1.5 44.1% 36.4% 7.7 39.1% 49.1% -10.0 42.0% 46.4% -4.4 61.6% 52.8% 8.8

Concerns at becoming a

victim of crime

% of residents concerned at

becoming a victim of crime in

their neighbourhood

55.5% 48.8% 6.7 55.9% 58.5% -2.6 61.4% 48.2% 13.2 58.8% 55.2% 3.6 47.5% 35.7% 11.8

Issues that cause most

concern in neighbourhoods

*Other includes:

Litter, Dog Fouling, Fly tipping

etc

Response Rate

Antisocial behaviour

Dangerous/careless driving

Vandalism/graffiti

Alcohol related crime

Drug dealing/drug abuse

Other

Housebreaking

Assault

Cause no concern:

Robbery

Motor vehicle crime

DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - JANUARY 2012

Antisocial behaviour

Drug dealing/drug abuse

Dangerous/careless driving

Housebreaking

Other*

Vandalism/graffiti

Alcohol related crime

Assault

Motor vehicle crime

Cause no concern:

Robbery

Housebreaking

Dangerous/careless driving

Drug dealing/drug abuse

Antisocial behaviour

Other

Vandalism/graffiti

Assault

Cause no concern:

Robbery

Alcohol related crime

Motor vehicle crime

Drug dealing/drug abuse

Housebreaking

Antisocial behaviour

Other

Vandalism/graffiti

Alcohol related crime

Dangerous/careless driving

Assault

Motor vehicle crime

Cause no concern:

Robbery

Dangerous/careless driving

Drug dealing/drug abuse

Antisocial behaviour

Other

Housebreaking

Vandalism/graffiti

Assault

Alcohol related crime

Cause no concern:

Robbery

Motor vehicle crime

87/322 (27.0%)269/1080 (24.9%) 37/204 (18.1%) 74/268 (27.6%) 71/286 (24.8%)

POLICING

DUNDEE

SECTION 1

City Centre and

Maryfield

SECTION 2

Lochee

and Ryehill

SECTION 3

Downfield

and Hilltown

SECTION 4

Longhaugh and

Broughty Ferry

Page 10: January 2012 - Performance Scorecard

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Policing Dundee: Community Summaries ~ April 2011 - January 2012

SECTION 1: CITY CENTRE AND MARYFIELD Main areas of public concern: housebreaking and dangerous/careless driving Crime • Overall reduction of 29.3% in Groups 1-4 crime

( 742 crimes). • Reduction in crimes of dishonesty of 27% (483

crimes). • Robbery fallen by 41.9% - 13 crimes. • Biggest reduction in Division in vandalism of

40.3% (223 crimes). • Biggest reduction in Division in domestic house-

breaking of 63.3% (69 crimes). Detection rate • Best detection rate across the Division for

Groups 1-4 at 56.5%, a 4 percentage point im-provement over last year.

• Best detection rate across Division for crimes of dishonesty at 62.7%, an improvement of 4.5 per-centage points when compared to last year

Standards of Service • Slight decrease in proportion of people who

stated they had received an update on the pro-gress of their enquiry from 63.5% recorded last year to 63.0%, however still the highest result recorded across the Division but 2 percentage points below the force target of 65%.

• Best result across the Division with an improve-ment in overall satisfaction with the service pro-vided by the police at 85.5%, just exceeding the divisional target of 85%.

Public Perception* • Improvement in the proportion of people who

thought crime in the neighbourhood had im-proved or remained the same, from 60.5% re-corded last year to 72%.

• Similar positive results with respect to people feeling safe after dark rising from 36.4% last year to 44.1% for the current equivalent period.

SECTION 2: LOCHEE AND RYEHILL Main areas of public concern: drug dealing/drug abuse and housebreaking Crime • Overall reduction of 20.4% in Groups 1-4 crime

(408 crimes). • Increase of 68% in crimes of indecency from 25

recorded last year up to 42. • Reduction of 33.7% in vandalism(194 crimes). • Reduction of 31.9% in domestic housebreaking

(38 crimes). Detection rate • Improvement in overall detection rate from

40.2% to 43.6%. • Improvement in detection rate for violent crime

from 69.8% to 85% Standards of Service • A further improvement of 11.6 percentage points

in in updating the public, from 50% to 61.6% Public Perception* • Improvement of 8.4 percentage points in the pro-

portion of people who thought crime in the neighbourhood had improved or remained the same, from 59.5% recorded last year to 67.9%

• Drop in the proportion of people feeling safe after dark, from 49.1% to 39.1% (38.1% last month)

• Similar scenario with respect to concern about becoming a victim of crime, increasing from 48.2% to 61.4%, the worst result across the Divi-sion

SECTION 3: DOWNFIELD AND HILLTOWN Main areas of public concern: dangerous/careless driving and drug dealing/drug abuse Crime • Overall reduction of 13.8% in Groups 1-4 crime

(262 crimes). • Reduction of 24.3% in vandalism (158 crimes). • Reduction of 16.4% in domestic housebreaking

(23 crimes). Detection rate

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Page 11: January 2012 - Performance Scorecard

11

Policing Dundee: Community Summaries ~ April 2011 - January 2012

• Highest detection rate in division for vandalism at 35.6%.

Standards of Service • Decrease in proportion of people who stated they

had received an update on the progress of their enquiry from 68.9% recorded last year to 56.1% (last month 55.4%).

• Decrease in overall customer satisfaction with the service provided by the police, from 86.2% re-corded last year to 76.3%.

Public Perception* • Improvement in the proportion of people who

thought crime in the neighbourhood had de-creased or remained the same, from 61.6% re-corded last year to 71.2%.

SECTION 4: LONGHAUGH AND BROUGHTY FERRY Main areas of public concern: antisocial behav-iour and dangerous/careless driving Crime • Reduction in Groups 1-4 crime of 28.8% (598

crimes). • Biggest reduction in Division in violent crime

(25%, 19 crimes). • Biggest reduction in Division in crimes of dishon-

esty of 31.4% (370 crimes) set against an im-proved detection rate from 40.7% to 46.7%.

• Reduction in vandalism of 25.5% (187 crimes). • Reduction in domestic housebreaking of 48.0%

(84 crimes). Detection rate • Best detection rate for domestic HB across Divi-

sion, significant improvement from 18.9% to 46.2%.

Standards of Service • A slight improvement from 50% last month to

52.1% this month in the proportion of people who stated they had received an update on the pro-gress of their enquiry. 1.4 percentage points lower than last year and the lowest across the division.

• Decrease of 5.0 percentage points in satisfaction with the overall customer experience, from 83.1%

recorded last year to 78.1%. • Public Perception* • Substantial improvement in the proportion of peo-

ple who thought crime in the neighbourhood had decreased or remained the same, from 68% re-corded last year to 82.5%, the best result across the Division

• Similar improvement in people feeling safe after dark, from 52.8% to 61.6%, the best result across the Division

• Conversely, concern about becoming a victim of crime rose from 35.7% to 47.5%, but was still the best result across the Division

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Page 12: January 2012 - Performance Scorecard

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POLICING DUNDEE: Crime in more detail CRIME UPDATE

PERIOD APRIL to JANUARY 2010/2011 2011/2012

CRIME CLASSIFICATIONMade

known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

GROUP 1Murder 0 0 - 2 2 100.0% 2 -

Attempted Murder 20 19 95.0% 30 27 90.0% 10 50.0%

Culpable Homicide 0 0 - 0 0 - 0 -

Serious Assault 111 82 73.9% 108 85 78.7% -3 -2.7%

Robbery (Incl attempts) 83 46 55.4% 59 35 59.3% -24 -28.9%

Child Cruelty/Neglect 18 19 105.6% 27 30 111.1% 9 50.0%

Pos of Firearm with intent to endanger life 4 4 100.0% 6 4 66.7% 2 50.0%

Abduction 13 13 100.0% 4 3 75.0% -9 -69.2%

Threats 5 5 100.0% 1 1 100.0% -4 -80.0%

Others 1 0 0.0% 3 3 100.0% 2 200.0%

GROUP 1 - TOTAL 255 188 73.7% 240 190 79.2% -15 -5.9%

GROUP 2Rape 22 21 95.5% 36 19 52.8% 14 63.6%

Assault with intent to rape 19 19 100.0% 0 0 - -19 -100.0%

Indecent assault 75 38 50.7% 75 34 45.3% 0 0.0%

Lewd & Libidinous practices 1 1 100.0% 19 12 63.2% 18 1800.0%

Public Indecency 0 0 - 17 8 47.1% 17 -

Others 48 27 56.3% 39 33 84.6% -9 -18.8%

GROUP 2 - TOTAL 165 106 64.2% 186 106 57.0% 21 12.7%

GROUP 3Housebreaking ~ domestic dwelling 543 128 23.6% 329 111 33.7% -214 -39.4%

Housebreaking ~ domestic non-dwelling 183 56 30.6% 124 18 14.5% -59 -32.2%

Housebreaking ~ commercial 147 48 32.7% 134 33 24.6% -13 -8.8%

Theft, attempt theft from locked premises/property 108 36 33.3% 63 14 22.2% -45 -41.7%

Theft, attempt theft from locked motor vehicle 398 65 16.3% 207 50 24.2% -191 -48.0%

Theft, attempted theft of a motor vehicle 226 88 38.9% 134 61 45.5% -92 -40.7%

Convicted thief in poss.of tools etc. w.i. to steal 10 10 100.0% 12 12 100.0% 2 20.0%

In building with intent to steal 81 48 59.3% 93 71 76.3% 12 14.8%

Theft 3185 1839 57.7% 2701 1585 58.7% -484 -15.2%

Theft from motor vehicle 146 23 15.8% 126 32 25.4% -20 -13.7%

Reset 26 26 100.0% 24 24 100.0% -2 -7.7%

Embezzlement 17 11 64.7% 5 10 200.0% -12 -70.6%

Fraud 245 145 59.2% 175 99 56.6% -70 -28.6%

Others 53 20 37.7% 46 2 4.3% -7 -13.2%

GROUP 3 - TOTAL 5368 2543 47.4% 4173 2122 50.9% -1195 -22.3%

GROUP 4Fireraising 112 24 21.4% 65 15 23.1% -47 -42.0%

Malicious Damage/Vandalism 2513 727 28.9% 1751 498 28.4% -762 -30.3%

Others 92 59 64.1% 71 43 60.6% -21 -22.8%

GROUP 4 - TOTAL 2717 810 29.8% 1887 556 29.5% -830 -30.5%

SUB-TOTAL OF GROUPS 1 TO 4 8505 3647 42.9% 6486 2974 45.9% -2019 -23.7%

GROUP 5Public mischief & wasting police time 84 83 98.8% 49 49 100.0% -35 -41.7%

Escape or rescue from police custody or prison 0 0 - 4 4 100.0% 4 -

Resisting arrest or obstructing police officer 114 114 100.0% 110 111 100.9% -4 -3.5%

General attempts to pervert the course of justice 26 22 84.6% 61 60 98.4% 35 134.6%

Sex Offenders' register offences 1 4 400.0% 2 2 100.0% 1 100.0%

Bail - Fail to keep conditions 368 354 96.2% 357 349 97.8% -11 -3.0%

Possession of offensive weapons 192 177 92.2% 157 148 94.3% -35 -18.2%

Drugs - supply, with intent to supply etc 147 147 100.0% 150 149 99.3% 3 2.0%

Drugs - personal possession 814 807 99.1% 877 878 100.1% 63 7.7%

Drugs - manufacture etc 25 23 92.0% 30 33 110.0% 5 20.0%

Others 53 50 94.3% 66 61 92.4% 13 24.5%

GROUP 5 - TOTAL 1824 1781 97.6% 1863 1844 99.0% 39 2.1%

TOTAL OF GROUPS 1 TO 5 10329 5428 52.6% 8349 4818 57.7% -1980 -19.2%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Page 13: January 2012 - Performance Scorecard

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Groups 1-4 2664 3120 -14.6% 768 929 -17.3% 600 838 -28.4% 983 1061 -7.4% 313 292 7.2%

- Detection rate 44.4% 51.5% -7.1 38.3% 48.5% -10.2 47.2% 56.0% -8.8 49.7% 52.2% -2.5 37.1% 45.5% -8.4

Violent Crime (G1) 89 82 8.5% 18 22 -18.2% 13 21 -38.1% 45 27 66.7% 13 12 8.3%

- Detection rate 83.1% 93.9% -10.8 66.7% 86.4% -19.7 100.0% 95.2% 4.8 88.9% 96.3% -7.4 69.2% 100.0% -30.8

Indecency (G2) 98 97 1.0% 21 25 -16.0% 18 30 -40.0% 48 22 118.2% 11 20 -45.0%

- Detection rate 69.4% 89.7% -20.3 81.0% 56.0% 25 88.9% 90.0% -1.1 60.4% 127.3% -66.9 54.5% 90.0% -35.5

Dishonesty (G3) 1463 1801 -18.8% 455 597 -23.8% 331 427 -22.5% 539 647 -16.7% 138 130 6.2%

- Detection rate 48.7% 54.9% -6.2 41.8% 51.9% -10.1 52.6% 56.9% -4.3 57.0% 58.1% -1.1 29.7% 46.2% -16.5

Mal Mischief, vandalism (G4) 1014 1140 -11.1% 274 285 -3.9% 238 360 -33.9% 351 365 -3.8% 151 130 16.2%

- Detection rate 32.3% 39.8% -7.5 27.4% 37.9% -10.5 33.6% 49.7% -16.1 32.2% 34.0% -1.8 39.7% 33.1% 6.6

Robbery 10 5 100.0% 2 3 -33.3% 1 0 *** 5 2 150.0% 2 0 ***

- Detection rate 80.0% 80.0% 0 50.0% 66.7% -16.7 100.0% 0.0% 100 100.0% 100.0% 0 50.0% 0.0% 50

Vandalism 968 1068 -9.4% 264 267 -1.1% 217 346 -37.3% 337 335 0.6% 150 120 25.0%

- Detection rate 30.8% 38.3% -7.5 26.1% 37.5% -11.4 30.4% 49.1% -18.7 30.8% 30.7% 0.1 39.3% 30.0% 9.3

Domestic Housebreaking 82 86 -4.7% 36 31 16.1% 21 24 -12.5% 18 27 -33.3% 7 4 75.0%

- Detection rate 35.4% 51.2% -15.8 33.3% 51.6% -18.3 33.3% 50.0% -17 44.4% 55.6% -11.2 28.6% 25.0% 3.6

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - JANUARY 2012

POLICING ANGUSSECTION 1

Forfar

and Kirriemuir

SECTION 2

Montrose

and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

Page 14: January 2012 - Performance Scorecard

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Policing Angus: S

tandards of S

ervice ~ April - J

anuary 2012

Customer Satisfaction

2011-12 Target

2011-12 Result

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First Contact

Overall satisfaction rating for

service provided at first contact

91.5% 92.4% 92.6% -0.2 93.1% 89.5% 3.6 91.5% 90.9% 0.6 91.4% 94.0% -2.6 93.7% 100.0% -6.3

First Contact

% of respondents provided with

the name of the person dealing

with their enquiry

80.0% 84.4% 79.5% 4.9 89.7% 78.7% 11.0 93.8% 76.9% 16.9 76.1% 81.0% -4.9 80.0% 81.5% -1.5

Updating the Public

% of customers who received an

update on the progress of their

enquiry

65.0% 61.2% 58.2% 3.0 60.8% 57.1% 3.7 49.2% 60.0% -10.8 68.8% 56.3% 12.5 68.2% 62.9% 5.3

Customer Experience

Overall satisfaction rating of the

service provided by Tayside

Police

85.0% 83.6% 82.8% 0.8 78.2% 82.7% -4.5 80.0% 80.0% 0.0 90.5% 82.1% 8.4 84.7% 90.5% -5.8

Response Rate 53/126 (42.1%)267/840 (31.8%) 60/208 (28.9%) 78/215 (36.3%) 76/291 (26.1%)

KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - JANUARY 2012

POLICING

ANGUS

SECTION 1

Forfar

and Kirriemuir

SECTION 2

Montrose

and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes.

First Contact

- Reduction in satisfaction with service at first contact from 92.6% to 92.4%

- Improvement in identifying the person dealing with the enquiry from 79.5% to 84.4%. This result well exceeds the force target set at 80.0%

Updating the Public

- Improvement in updating the public from 58.2% to 61.2%

Customer Experience

- Improvement in overall customer experience from 82.8% to 83.6%

Page 15: January 2012 - Performance Scorecard

15

Policing Angus: P

ublic Perceptio

n ~ April - J

anuary 2012

Public Perception

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Crime in neighbourhood

% of residents who thought that

the crime rate in their

neighbourhood had remained

the same or improved over the

past year

72.3% 74.8% -2.5 74.4% 68.1% 6.3 72.9% 80.0% -7.1 63.2% 66.7% -3.5 78.2% 89.2% -11.0

Feelings of safety after dark

% of residents who felt safe

walking alone in their

neighbourhood after dark

67.1% 64.7% 2.4 58.9% 69.6% -10.7 67.8% 52.7% 15.1 58.6% 60.0% -1.4 78.5% 76.1% 2.4

Concerns at becoming a

victim of crime

% of residents concerned at

becoming a victim of crime in

their neighbourhood

33.3% 33.2% 0.1 31.3% 27.0% 4.3 20.0% 33.3% -13.3 53.3% 47.2% 6.1 29.5% 20.5% 9.0

Issues that cause most

concern in neighbourhoods

*Other includes:

Litter, Dog Fouling, Fly tipping

etc

Response Rate 264/840 (31.4%) 58/200 (29.0%) 62/199 (31.2%) 63/227 (27.8%) 81/214 (37.9%)

Dangerous/careless driving

Antisocial behaviour

Other

Housebreaking

Drug dealing/drug abuse

Alcohol related crime

Vandalism/graffiti

Cause no concern:

Assault

Robbery

Motor vehicle crime

Dangerous/careless driving

Antisocial behaviour

Drug dealing/drug abuse

Other*

Vandalism/graffiti

Alcohol related crime

Housebreaking

Cause no concern:

Assault

Robbery

Motor vehicle crime

Dangerous/careless driving

Antisocial behaviour

Drug dealing/drug abuse

Vandalism/graffiti

Housebreaking

Other

Alcohol related crime

Cause no concern:

Assault

Robbery

Motor vehicle crime

Dangerous/careless driving

Antisocial behaviour

Other

Drug dealing/drug abuse

Alcohol related crime

Housebreaking

Vandalism/graffiti

Cause no concern:

Assault

Robbery

Motor vehicle crime

Antisocial behavoiur

Drug dealing/drug abuse

Dangerous/careless driving

Alcohol related crime

Vandalism/graffiti

Other

Housebreaking

Cause no concern:

Assault

Robbery

Motor vehicle crime

DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - JANUARY 2012

POLICING

ANGUS

SECTION 1

Forfar

and Kirriemuir

SECTION 2

Montrose

and Brechin

SECTION 3

Arbroath

SECTION 4

Carnoustie

Page 16: January 2012 - Performance Scorecard

16

Policing Angus: Community Summaries ~ April 2011 - January 2012

SECTION 1: FORFAR AND KIRRIEMUIR Main areas of public concern: dangerous/careless driving and antisocial behaviour Crime • Overall reduction of 17.3% in Groups 1-4 crime

(161crimes) • Biggest reduction in Division in crimes of dishon-

esty of 23.8% (142 crimes) Detection rate • Detection rate for overall crime down by 10.2 per-

centage points, down from 48.5% last year to 38.3%.

• Detection rate for vandalism down by 11.4 per-centage points from 37.5% last year to 26.1% this year against a similar level of recorded crime.

Standards of Service • Improvement in the proportion of people who

stated they had received an update on the pro-gress of their enquiry, from 57.1% recorded last year to 60.8%

Public Perception* • Improvement in the proportion of people who

thought crime in the neighbourhood had im-proved or remained the same, from 68.1% re-corded last year to 74.4%

• Drop in the proportion of people feeling safe after dark, from 69.6% to 58.9%.

• Increase in the proportion of people concerned about becoming a victim of crime , from 27% to 31.3%.

SECTION 2: MONTROSE AND BRECHIN Main areas of public concern: dangerous/careless driving and antisocial behaviour Crime • Biggest reduction in division in Groups 1-4 crime

(28.4%, 238 crimes). • Reduction in crimes of dishonesty of 22.5% (96

crimes. • Biggest reduction in division in vandalism of

37.3% (129 crimes).

Detection rate • 100% detection rate for violent crime. • Dip in detection rate for overall crime, from 56%

to 47.2%. • Dip in detection rate for vandalism from 49.1% to

30.4% Standards of Service • Substantial decrease in the proportion of people

who stated they had received an update on the progress of their enquiry from 60% recorded last year to 49.2%, the lowest result recorded across the Division.

Public Perception* • Improvement in people feeling safe after dark,

from 52.7% to 67.8%. • Reduction in the proportion of people who were

concerned about becoming a victim of crime, from 33.3% to 20%, the best result across the Division.

SECTION 3: ARBROATH Main areas of public concern: antisocial behav-iour and drug dealing/drug abuse Crime • Overall reduction of 7.4% in Groups 1-4 crime (78

crimes). • 66.7% increase in violent crime, from 27 recorded

last year to 45 for the current year to date. • Reduction in crimes of dishonesty of 16.7% (108

crimes). Detection rate • Best detection rate across the Division for Groups

1-4 at 49.7%. • Best detection rate across the Division for crimes

of dishonesty at 57%. • Best detection rate across the Division for house-

breaking at 44.4%. Standards of Service • Best result across the Division, showing a further

improvement in the proportion of people who stated they had received an update on the pro-gress of their enquiry, increasing from 56.3% last year to 68.8%.

• Improvement in overall satisfaction with the ser-vice provided by the police, rising from 82.1% recorded last year to 90.5%. Both results exceed-ing target.

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Page 17: January 2012 - Performance Scorecard

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Policing Angus: Community Summaries ~ April 2011 - January 2012

Public Perception* • Increased concern about becoming a victim of

crime, rising from 47.2% recorded last year to 53.3%, with drug dealing and antisocial behav-iour being the main concerns.

SECTION 4: CARNOUSTIE Main areas of public concern: dangerous/careless driving and antisocial behaviour Crime • Only Section to show increase in Groups 1-4

crimes (7.2% - an improvement on the 7.7% re-corded last month, 21 crimes).

• Crimes of indecency decreased from 20 re-corded last year to 11 for this year.

• Increase in vandalism of 25% (30 crimes) but an improvement on 32.7% increase last month.

Detection rate • Fall in detection rate for Groups 1-4, from 45.5%

to 37.1%. • Best detection rate across Division for vandalism

at 39.3%, an improvement of 9.3 percentage points over last year.

Standards of Service • 5.3 percentage point improvement on the num-

ber of customers who received an update on their enquiry, from 62.9% last year to 68.2%, ex-ceeding the divisional target of 65%.

• Decrease in overall satisfaction with the service provided by the police, from 90.5% to 84.7% but an improvement on last month’s 81.4%.

Public Perception* • Best result across Division for people who

thought crime in the neighbourhood had de-creased or remained the same despite the fall from 89.2% last year to 78.2% this year.

• Best result across Division for proportion of peo-ple feeling safe after dark, 78.5%.

• Concern about becoming a victim of crime has increased from 20.5% recorded last year to 29.5%.

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Page 18: January 2012 - Performance Scorecard

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POLICING ANGUS: Crime in more detail CRIME UPDATE

PERIOD APRIL to JANUARY 2010/2011 2011/2012

CRIME CLASSIFICATIONMade

known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

GROUP 1Murder 0 0 - 3 2 66.7% 3 -

Attempted Murder 5 5 100.0% 8 8 100.0% 3 60.0%

Culpable Homicide 0 0 - 0 0 - 0 -

Serious Assault 54 50 92.6% 45 35 77.8% -9 -16.7%

Robbery (Incl attempts) 5 4 80.0% 10 8 80.0% 5 100.0%

Child Cruelty/Neglect 15 16 106.7% 16 16 100.0% 1 6.7%

Pos of Firearm with intent to endanger life 1 1 100.0% 0 0 - -1 -100.0%

Abduction 1 1 100.0% 3 3 100.0% 2 200.0%

Threats 1 0 0.0% 4 2 50.0% 3 300.0%

Others 0 0 - 0 0 - 0 -

GROUP 1 - TOTAL 82 77 93.9% 89 74 83.1% 7 8.5%

GROUP 2Rape 0 0 - 14 11 78.6% 14 -

Assault with intent to rape 1 0 0.0% 1 0 0.0% 0 0.0%

Indecent assault 51 39 76.5% 65 45 69.2% 14 27.5%

Lewd & Libidinous practices 4 4 100.0% 7 5 71.4% 3 75.0%

Public Indecency 1 1 100.0% 8 5 62.5% 7 700.0%

Others 40 43 107.5% 3 2 66.7% -37 -92.5%

GROUP 2 - TOTAL 97 87 89.7% 98 68 69.4% 1 1.0%

GROUP 3Housebreaking ~ domestic dwelling 86 44 51.2% 82 29 35.4% -4 -4.7%

Housebreaking ~ domestic non-dwelling 64 25 39.1% 39 6 15.4% -25 -39.1%

Housebreaking ~ commercial 83 25 30.1% 72 15 20.8% -11 -13.3%

Theft, attempt theft from locked premises/property 52 16 30.8% 30 11 36.7% -22 -42.3%

Theft, attempt theft from locked motor vehicle 28 10 35.7% 32 4 12.5% 4 14.3%

Theft, attempted theft of a motor vehicle 64 36 56.3% 43 27 62.8% -21 -32.8%

Convicted thief in poss.of tools etc. w.i. to steal 1 1 100.0% 0 0 - -1 -100.0%

In building with intent to steal 37 24 64.9% 27 22 81.5% -10 -27.0%

Theft 1196 680 56.9% 992 538 54.2% -204 -17.1%

Theft from motor vehicle 63 22 34.9% 54 14 25.9% -9 -14.3%

Reset 6 6 100.0% 3 3 100.0% -3 -50.0%

Embezzlement 10 8 80.0% 3 3 100.0% -7 -70.0%

Fraud 101 80 79.2% 82 37 45.1% -19 -18.8%

Others 10 12 120.0% 11 3 27.3% 1 10.0%

GROUP 3 - TOTAL 1801 989 54.9% 1470 712 48.4% -331 -18.4%

GROUP 4Fireraising 35 15 42.9% 23 9 39.1% -12 -34.3%

Malicious Damage/Vandalism 1068 409 38.3% 968 298 30.8% -100 -9.4%

Others 37 30 81.1% 23 21 91.3% -14 -37.8%

GROUP 4 - TOTAL 1140 454 39.8% 1014 328 32.3% -126 -11.1%

SUB-TOTAL OF GROUPS 1 TO 4 3120 1607 51.5% 2671 1182 44.3% -449 -14.4%

GROUP 5Public mischief & wasting police time 33 33 100.0% 17 18 105.9% -16 -48.5%

Escape or rescue from police custody or prison 6 6 100.0% 2 2 100.0% -4 -66.7%

Resisting arrest or obstructing police officer 71 71 100.0% 78 78 100.0% 7 9.9%

General attempts to pervert the course of justice 16 15 93.8% 8 8 100.0% -8 -50.0%

Sex Offenders' register offences 0 0 - 1 1 100.0% 1 -

Bail - Fail to keep conditions 165 164 99.4% 152 151 99.3% -13 -7.9%

Possession of offensive weapons 60 59 98.3% 42 41 97.6% -18 -30.0%

Drugs - supply, with intent to supply etc 86 87 101.2% 31 32 103.2% -55 -64.0%

Drugs - personal possession 314 313 99.7% 254 257 101.2% -60 -19.1%

Drugs - manufacture etc 4 4 100.0% 9 8 88.9% 5 125.0%

Others 17 17 100.0% 13 11 84.6% -4 -23.5%

GROUP 5 - TOTAL 772 769 99.6% 607 607 100.0% -165 -21.4%

TOTAL OF GROUPS 1 TO 5 3892 2376 61.0% 3278 1789 54.6% -614 -15.8%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Page 19: January 2012 - Performance Scorecard

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Groups 1-4 3337 3609 -7.5% 1895 1985 -4.5% 570 601 -5.2% 676 710 -4.8% 196 313 -37.4%

- Detection rate 50.1% 47.2% 2.9 55.4% 53.2% 2.2 45.6% 47.8% -2.2 43.3% 35.4% 7.9 35.7% 34.3% 1.4

Violent Crime (G1) 121 135 -10.4% 85 87 -2.3% 15 26 -42.3% 15 21 -28.6% 6 1 500.0%

- Detection rate 94.2% 98.5% -4.3 95.3% 95.4% -0.1 93.3% 107.7% -14.4 86.7% 100.0% -13.3 100.0% 100.0% 0

Indecency (G2) 84 72 16.7% 39 31 25.8% 25 22 13.6% 18 9 100.0% 2 10 -80.0%

- Detection rate 67.9% 72.2% -4.3 61.5% 74.1% -12.6 84.0% 63.6% 20.4 61.1% 77.8% -16.7 50.0% 80.0% -30

Dishonesty (G3) 2258 2375 -4.9% 1282 1340 -4.3% 351 350 0.3% 484 483 0.2% 141 202 -30.2%

- Detection rate 52.9% 48.1% 4.8 60.3% 57.7% 2.6 43.3% 44.9% -1.6 46.1% 29.6% 16.5 32.6% 34.8% -2.2

Mal Mischief, vandalism (G4) 874 1027 -14.9% 489 527 -7.2% 179 203 -11.8% 159 197 -19.3% 47 100 -53.0%

- Detection rate 35.4% 36.7% -1.3 35.4% 34.1% 1.3 40.8% 43.3% -2.5 28.9% 40.6% -11.7 36.2% 29.0% 7.2

Robbery 30 35 -14.3% 28 29 -3.4% 0 1 *** 2 4 -50.0% 0 1 ***

- Detection rate 83.6% 94.3% -10.67 85.7% 93.1% -7.4 0.0% 100.0% -100 50.0% 100.0% -50 0.0% 100.0% ***

Vandalism 798 963 -17.1% 452 493 -8.3% 167 192 -13.0% 136 183 -25.7% 43 95 -54.7%

- Detection rate 34.5% 34.8% -0.3 33.8% 31.4% 2.4 40.1% 41.7% -1.6 29.4% 39.9% -10.5 34.9% 28.4% 6.5

Domestic Housebreaking 134 133 0.8% 74 83 -10.8% 22 21 4.8% 30 21 42.9% 8 8 0.0%

- Detection rate 35.8% 36.1% -0.3 37.8% 43.4% -5.6 40.9% 28.6% 12 33.3% 28.6% 4.7 12.5% 0.0% 12.5

Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.

KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - JANUARY 2012

POLICING PERTH

&

KINROSS

SECTION 3

Perth City

SECTION 5

East Perthshire

SECTION 6

South Perthshire

SECTION 7

North and

West Perthshire

Page 20: January 2012 - Performance Scorecard

20

Policing Perth

& Kinross: S

tandards of S

ervice ~ April - J

anuary 2012

Customer

Satisfaction

2011-12 Target

2011-12 Result

20

10

-11 R

esu

lt

% / p

p C

ha

nge

2011-12 Result

20

10

-11 R

esu

lt

%/p

p C

han

ge

2011-12 Result

20

10

-11 R

esu

lt

%/p

p C

han

ge

2011-12 Result

20

10

-11 R

esu

lt

%/p

p C

han

ge

2011-12 Result

20

10

-11 R

esu

lt

%/p

p C

han

ge

First Contact

Overall satisfaction rating for

service provided at first contact

91.5% 97.0% 91.7% 5.3 97.6% 88.9% 8.7 96.4% 96.8% -0.4 95.1% 90.0% 5.1 100.0% 96.9% 3.1

First Contact

% of respondents provided with

the name of the person dealing

with their enquiry

80.0% 88.2% 83.8% 4.4 88.5% 80.0% 8.5 90.6% 87.1% 3.5 87.3% 83.6% 3.7 84.6% 94.4% -9.8

Updating the Public

% of customers who received

an update on the progress of

their enquiry

65.0% 64.6% 63.9% 0.7 61.2% 62.7% -1.5 68.8% 72.5% -3.7 64.9% 63.9% 1.0 69.0% 48.0% 21.0

Customer Experience

Overall satisfaction rating of the

service provided by Tayside

Police

85.0% 85.2% 81.1% 4.1 87.0% 77.3% 9.7 83.2% 83.9% -0.7 84.2% 83.7% 0.5 84.2% 87.1% -2.9

Response Rate 39/76 (51.3%)425/1080 (39.4%) 183/527 (34.7%) 87/231 (37.7%) 116/246 (47.2%)

KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - JANUARY 2012

POLICING PERTH

& KINROSS

SECTION 3

Perth City

SECTION 5

East

Perthshire

SECTION 6

South

Perthshire

SECTION 7

North &

West Perthshire

Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes.

First Contact

- Improvement in satisfaction with service at first contact from 91.7% to 97.0%, the highest result across the force. This result well exceeds the force target set at

91.5%

- Improvement in identifying the person dealing with the enquiry from 83.8% to 88.2%, the highest result across the force. This result again well exceeds the

force target set at 80.0%

Updating the Public

- Improvement in updating the public from 63.9% to 64.6%, the highest result across the force.

Customer Experience

- Improvement in overall customer experience from 81.1% to 85.2%, the highest result across the force. This result exceeds the force target set at 85.0%

Page 21: January 2012 - Performance Scorecard

21

Policing Perth

& Kinross: P

ublic Perceptio

n ~ April - J

anuary 2012

Public Perception

2011-12 Result

20

10

-11

Re

su

lt

% / p

p C

ha

ng

e

2011-12 Result

20

10

-11

Re

su

lt

%/p

p C

ha

ng

e

2011-12 Result

20

10

-11

Re

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%/p

p C

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ng

e

2011-12 Result

20

10

-11

Re

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e

2011-12 Result

20

10

-11

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%/p

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ng

e

Crime in neighbourhood

% of residents who thought that

the crime rate in their

neighbourhood had remained

the same or improved over the

past year

71.2% 76.4% -5.2 67.6% 66.2% 1.4 76.9% 80.8% -3.9 68.7% 80.0% -11.3 75.8% 79.2% -3.4

Feelings of safety after dark

% of residents who felt safe

walking alone in their

neighbourhood after dark

70.0% 68.6% 1.4 56.8% 45.4% 11.4 72.0% 74.6% -2.6 77.3% 76.9% 0.4 77.2% 80.0% -2.8

Concerns at becoming a

victim of crime

% of residents concerned at

becoming a victim of crime in

their neighbourhood

28.7% 27.3% 1.4 31.7% 42.3% -10.6 34.1% 20.5% 13.6 27.7% 24.0% 3.7 10.8% 16.1% -5.3

Issues that cause most

concern in neighbourhoods

*Other includes:

Litter, Dog Fouling, Fly tipping

etc

Response Rate

Dangerous/careless driving

Antisocial behaviour

Housebreaking

Alcohol related crime

Vandalism/graffiti

Other

Drug dealing/drug abuse

Assault

Cause no concern:

Robbery

Motor vehicle crime

Antisocial behaviour

Dangerous/careless driving

Housebreaking

Other

Vandalism/graffiti

Alcohol related crime

Drug dealing/drug abuse

Motor vehicle crime

Cause no concern:

Assault

Robbery

Antisocial behaviour

Dangerous/careless driving

Other

Vandalism/graffiti

Housebreaking

Alcohol related crime

Drug dealing/drug abuse

Cause no concern:

Assault

Robbery

Motor vehicle crime

Antisocial behaviour

Dangerous/careless driving

Housebreaking

Other*

Alcohol related crime

Drug dealing/drug abuse

Vandalism/graffiti

Motor vehicle crime

Assault

Cause no concern:

Robbery

Antisocial behaviour

Drug dealing/drug abuse

Other

Housebreaking

Alcohol related crime

Dangerous/careless driving

Vandalism/graffiti

Motor vehicle crime

Assault

Cause no concern:

Robbery

DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - JANUARY 2012

37/116 (31.9%)373/1080 (34.5%) 105/330 (31.8%) 96/281 (34.2%) 135/353 (38.2%)

POLICING PERTH

& KINROSS

SECTION 3

Perth City

SECTION 5

East

Perthshire

SECTION 6

South

Perthshire

SECTION 7

North &

West Perthshire

Page 22: January 2012 - Performance Scorecard

22

Policing Perth & Kinross: Community Summaries ~ April - 2011 January 2012

SECTION 3: PERTH CITY Main areas of public concern: antisocial behav-iour and drug dealing/drug abuse Crime • Reduction in Groups 1-4 crime (4.5%, 90

crimes). • Reduction of 8.3% in vandalism (41 crimes). Detection rate • Best detection rate across the Division for

Groups 1-4 at 55.4%. • Best detection rate across the division for crimes

of dishonesty at 60.3%. Standards of Service • Substantial improvement in overall customer sat-

isfaction from 77.3% to 87% - 2 percentage points above the divisional target.

Public Perception* • An 11.4 percentage point improvement in people

feeling safe after dark, from 45.4% to 56.8%. • Marked reduction in people concerned about be-

coming a victim of crime, from 42.3% to 31.7%.

SECTION 5: EAST PERTHSHIRE Main areas of public concern: dangerous/careless driving and antisocial behaviour Crime • Reduction of 5.2% in Groups 1-4 crime (31

crimes) • Reduction in violent crime, 26 recorded last year,

down to 15. • No robberies recorded since the beginning of the

year. Detection rate • Continues to hold the best detection rate across

the Division for vandalism at 40.1%. • Best detection rate across the Division for do-

mestic housebreaking at 40.9%. Standards of Service • Above divisional target with respect to updating

the public on the progress of their enquiry,

68.8% against a target of 65%, despite being lower than at the same time last year (72.5%)

Public Perception* • A reduction in the number of people who thought

the crime rate in their neighbourhood had re-mained the same or improved over the past year from 80.8% to 76.9%, but still the highest result in the division.

• A substantial increase in the proportion of people who were concerned about becoming a victim of crime, from 20.5% to 34.1%.

SECTION 6: SOUTH PERTHSHIRE Main areas of public concern: antisocial behav-iour and dangerous/careless driving Crime • Reduction of 4.8% in Groups 1-4 crime (34

crimes). • Reduction of 25.7% in vandalism (47 crimes). • Increase in domestic housebreaking, up from 21

recorded last year to 30 for the current year. Detection rate • Improvement in detection rate for overall crime,

up from 35.4% to 43.3%. • Crimes of dishonesty detection rate of 46.1%, a

16.5 percentage point improvement over the pre-vious year.

Standards of Service • Just under target for people who stated they had

received an update on the progress of their en-quiry - 64.9% recorded against a target of 65%.

Public Perception* • Drop in the proportion of people who thought

crime in the neighbourhood had decreased or remained the same, from 80% recorded last year to 68.7%.

• Best result across the Division with respect to people feeling safe after dark, 77.3%.

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Page 23: January 2012 - Performance Scorecard

23

Policing Perth & Kinross: Community Summaries ~ April 2011 - January 2012

SECTION 7: NORTH AND WEST PERTHSHIRE Main areas of public concern: antisocial behav-iour and dangerous/careless driving Crime • Best result across Division for crime reduction -

37.4% in Groups 1-4 crime (117 crimes). • Best result across the Division for reduction in

crimes of dishonesty - 30.2% (61 crimes). • No robberies recorded since the beginning of the

year. • Best result across the Division for reduction in

vandalism - 54.7% (52 crimes). Detection rate • Detection rate of 36.2% for Group 4 crime

(malicious mischief, vandalism) an improvement of 7.2 percentage points over last year.

Standards of Service • Best result across the Division for providing the

public with an update on the progress of their en-quiry - 69%, a 21 percentage point improvement over last year (48%) and exceeding the target of 65%.

Public Perception* • Best result across the Division with respect to

the proportion of people who were concerned about becoming a victim of crime, 10.8%, a fur-ther improvement on the 11.8% recorded last month.

(* Results should be viewed in conjunction with sample size. Changes in results may appear inflated due to the small number of respondents involved.)

Page 24: January 2012 - Performance Scorecard

24

POLICING PERTH & KINROSS: Crime in more detail

CRIME UPDATEPERIOD APRIL to JANUARY 2010/2011 2011/2012

CRIME CLASSIFICATIONMade

known

DETECTIONS

number %

Made

known

DETECTIONS

number %

INC./DEC.

number %

GROUP 1Murder 0 0 - 4 4 100.0% 4 -

Attempted Murder 17 17 100.0% 27 27 100.0% 10 58.8%

Culpable Homicide 0 0 - 0 0 - 0 -

Serious Assault 57 57 100.0% 34 32 94.1% -23 -40.4%

Robbery (Incl attempts) 35 33 94.3% 30 25 83.3% -5 -14.3%

Child Cruelty/Neglect 11 12 109.1% 21 21 100.0% 10 90.9%

Pos of Firearm with intent to endanger life 1 1 100.0% 0 0 - -1 -100.0%

Abduction 7 6 85.7% 1 1 100.0% -6 -85.7%

Threats 6 6 100.0% 4 4 100.0% -2 -33.3%

Others 1 1 100.0% 0 0 - -1 -100.0%

GROUP 1 - TOTAL 135 133 98.5% 121 114 94.2% -14 -10.4%

GROUP 2Rape 0 0 - 17 11 64.7% 17 -

Assault with intent to ravish 2 1 50.0% 1 1 100.0% -1 -50.0%

Indecent assault 42 30 71.4% 42 31 73.8% 0 0.0%

Lewd & Libidinous practices 0 0 - 5 3 60.0% 5 -

Public Indecency 0 0 - 14 6 42.9% 14 -

Others 28 21 75.0% 4 4 100.0% -24 -85.7%

GROUP 2 - TOTAL 72 52 72.2% 83 56 67.5% 11 15.3%

GROUP 3Housebreaking ~ domestic dwelling 133 48 36.1% 135 48 35.6% 2 1.5%

Housebreaking ~ domestic non-dwelling 53 9 17.0% 63 17 27.0% 10 18.9%

Housebreaking ~ commercial 185 73 39.5% 88 51 58.0% -97 -52.4%

Theft, attempt theft from locked premises/property 71 24 33.8% 58 21 36.2% -13 -18.3%

Theft, attempt theft from locked motor vehicle 123 29 23.6% 100 39 39.0% -23 -18.7%

Theft, attempted theft of a motor vehicle 99 63 63.6% 74 41 55.4% -25 -25.3%

Convicted thief in poss.of tools etc. w.i. to steal 2 2 100.0% 2 2 100.0% 0 0.0%

In building with intent to steal 70 57 81.4% 65 48 73.8% -5 -7.1%

Theft 1386 711 51.3% 1358 740 54.5% -28 -2.0%

Theft from motor vehicle 79 16 20.3% 94 47 50.0% 15 19.0%

Reset 5 5 100.0% 16 16 100.0% 11 220.0%

Embezzlement 8 9 112.5% 6 6 100.0% -2 -25.0%

Fraud 139 80 57.6% 160 108 67.5% 21 15.1%

Others 22 17 77.3% 33 9 27.3% 11 50.0%

GROUP 3 - TOTAL 2375 1143 48.1% 2252 1193 53.0% -123 -5.2%

GROUP 4Fireraising 29 14 48.3% 48 13 27.1% 19 65.5%

Malicious Damage/Vandalism 963 335 34.8% 798 276 34.6% -165 -17.1%

Others 35 28 80.0% 28 20 71.4% -7 -20.0%

GROUP 4 - TOTAL 1027 377 36.7% 874 309 35.4% -153 -14.9%

SUB-TOTAL OF GROUPS 1 TO 4 3609 1705 47.2% 3330 1672 50.2% -279 -7.7%

GROUP 5Public mischief & wasting police time 47 48 102.1% 18 17 94.4% -29 -61.7%

Escape or rescue from police custody or prison 2 2 100.0% 4 4 100.0% 2 100.0%

Resisting arrest or obstructing police officer 106 105 99.1% 67 68 101.5% -39 -36.8%

General attempts to pervert the course of justice 11 12 109.1% 27 26 96.3% 16 145.5%

Sex Offenders' register offences 0 0 - 0 0 - 0 -

Bail - Fail to keep conditions 197 196 99.5% 165 164 99.4% -32 -16.2%

Possession of offensive weapons 78 72 92.3% 66 65 98.5% -12 -15.4%

Drugs - supply, with intent to supply etc 110 109 99.1% 56 55 98.2% -54 -49.1%

Drugs - personal possession 532 538 101.1% 726 725 99.9% 194 36.5%

Drugs - manufacture etc 9 10 111.1% 16 17 106.3% 7 77.8%

Others 10 10 100.0% 16 13 81.3% 6 60.0%

GROUP 5 - TOTAL 1102 1102 100.0% 1161 1154 99.4% 59 5.4%

TOTAL OF GROUPS 1 TO 5 4711 2807 59.6% 4491 2826 62.9% -220 -4.7%

Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.

Page 25: January 2012 - Performance Scorecard
Page 26: January 2012 - Performance Scorecard

WHO TO CONTACT

Performance and Planning Unit

0300 111 2222

Email: [email protected]

www.tayside.police.uk

Twitter: @statspolice

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