John Rossi701 W. Valley Forge Rd. Home: 484-684-6837 / Cell: 610-220-2001 King of Prussia, Pa. 19406 trijar @gmail.com

Profile: Experienced Computer Systems Analyst with diverse industry experience in database design andsupport, system architecture and diverse operating system integration. Professional expertise includes systems applications, disaster recovery planning and information protection analysis.

Core Qualifications

Programming and Design Skills Strong analytical and collaboration skills Database servers Local and Remote Systems support Project Management Excellent testing & problem solving skills Knowledge of Streaming Video

Technologies

Proficiency in TCP/IP protocols Network asset management Documentation creation and management Capacity and scalability planning Customer needs assessment Content management systems System upgrades and patch management

integration

Professional Experience

03/08/2010 to Present** Comcast – Xfinity **1701 John F. Kennedy Blvd.

Philadelphia, PA. 19103

Advanced Systems Engineer Level 3supporting Northeast, Central and WesternDivisions.

System experience: Unix, Linux, Solaris,Ubuntu, SUSE, Mac OSX, Windows, RedHat

Database experience with ORACLE,MySQL, PostgreSQL, Sybase, MicrosoftSQL

Supported all out of band and in bandequipment for video/audio streams.

Performed and supervised server andequipment upgrade/patch implementationthroughout the country.

Created and revised documentation forSMOPs (Standard Methods of Procedure)

Developed and written system toolsimplementing Ruby, PERL,and SHELLScripting to monitor equipment andimplement configuration backups of workingequipment in case of failure.

07/13/2009 to 03/05/2010** British Diamond IP **

801 Springdale Drive Suite 100 Exton, PA. 19341

Managed and assigned relevant IP addressesand configuring corresponding Dynamic HostConfiguration Protocol (DHCP) and DomainName System (DNS) servers.

Supported the most common DNS/DHCPservers including Microsoft, Cisco, BINDand ISC

IP block and subnet Management, DHCP andDNS management including DNSSECmanagement.

Implemented BYOD, VoIP, mobility, andcloud computing

System monitoring of fortune 500 clients.

9/01/2003 to 07/10/2009** Motorola Inc.**101 Tournament DriveHorsham, PA. 19044

Technical Response Center which supported Digital Addressable Controller (DAC), Remote Addressable Dannis/DLS (RADD), Multi-Service Broadband Transport (MBT), Broadband Service Router (BSR64000, BSR1000, BSR2000), VOPI/Cable Modems, Multi-Service Wavelength Transport (MWT),OmniStar GX2, Out of Band Modulator (OM1000, OM2000), Return Path Demodulator (RPD)

Database support and Administration-Website programming for all major affiliatesusing PHP and MySQL.

Diagnosed degraded audio/video issues onSet top boxes and determined a RCA (RootCause Analysis) and Post Mortem Reportsfor cause and resolution to prevent futureincidents.

Developed partnerships with the assignedsales executives for designated accounts toprovide coordinated internal sales support tothe customer.

Communicated regularly and constructivelywith clients, sales executives and internalstaff members to develop a long lastingrelationship between client satisfaction andcompany.

Education: Camden County Community College

C/C++ Programming

Montgomery County Community CollegeBusiness

AIU OnlineBusiness

Skills: Management Visual Basic programming Fluent with Microsoft Office Visio Network Packet Sniffing Tools (Wireshark)