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JASON BENNETT1536 Elsa Dr., Jacksonville, FL 32218
Cell: (904)[email protected]
Accomplished Regional Manager who creates strategic alliances with organization leaders to effectively align with andsupport key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilledprofessionals.
Business operations organizationMulti-unit leadership/communication skillsBudgeting expertiseCustomer-orientedAdvanced organizational skills
Training skillsEquipment and facility managementP&L managementQuality Assurance managementFood Safety
Consulted with peers and company leaders to standardize store performance reviews using new technology andservicesGuided the successful opening of 4 new stores in a 1 year periodDirected year-over-year retail sales growth in all marketsConsistent organization and industry leader in overall guest satisfaction according to SMG (Service ManagementGroup)Created measurable company-wide operating goals in the areas of people, products, hospitality, and financialperformanceMentored a strong organizational product quality culture within the organizationAided in the development and launch of two different customer loyalty programs
09/1998 to 11/2015
KRISPY KREME DOUGHNUT CORPORATIONWinston-Salem, NC
Regional ManagerIdentified, developed and evaluated sales and marketing strategies based on knowledge of company objectivesand market trendsPlanned and managed budgets in excess of $15 million through strict monitoring and response to all keyperformance indicatorsResponsible for ensuring business profitability of 13 factory stores each having 3 separate sales channelsFostered overall customer satisfaction by concentrated emphasis on overall guest experienceRecruited, developed and trained over 50 General and Assistant ManagersMentored and trained a staff of team members to execute company-wide new store openings domestically andinternationallyConducted store level business performance reviews in order to identify areas of opportunity usingmethodologies and business judgment to develop strategies to improve business and solve problemsCreated and implemented strategies to grow year-over-year sales in excess of 5% throughout the regionResponsible for decision making in regards to situations involving employees, customers, equipment, and buildingmaintenance as well as other operational situationsOperated numerous business systems such as Oracle, Macola, Kronos, Aloha, Workflow, Concur, TalentManager, NCR Pulse, and Microsoft Office SuiteApplied a consistent and legal corrective action process for all employees within the regionEnsured strict operational safety standards within all manufacturing and retail facilitiesIdentified immediate problems and defined action plans to correct critical issuesDirected merchandising standards for all products within 3 sales channels: retail, fundraising and consumerpackaged goodsExecuted and advised new doughnut and beverage product lines to match promotional time-lines
EXECUTIVE PROFILE
SKILL HIGHLIGHTS
CORE ACCOMPLISHMENTS
PROFESSIONAL EXPERIENCE
04/1991 to 09/1998
BRUNO'S SUPERMARKETSHuntsville, AL
Customer Service ManagerInterviewed, hired and trained new team membersCreated a program to address the successful collection of bad debtResponsible for accounts payable and merchandising of all alcohol based productsEvaluated department conditions and operations to determine strengths and areas for improvementForecasted, scheduled and monitored labor to be consistent with store traffic while working within union contractguidelinesResponsible for front end tobacco, candy, and all weekly promotional merchandisingDeveloped a team reward program to increase checkout productivity and service levelEntrusted with accurate daily cash control operationsDirected overall store financial performance reportingManaged outside security and maintenance contractors
HIGH SCHOOL DIPLOMA: ADVANCED ACADEMICSMadison County High School, Gurley, AL
GENERAL STUDIESJohn C. Calhoun Community College, Decatur, ALGPA 3.5
SECONDARY EDUCATIONAthens State University, Athens, ALGPA 3.0
EDUCATION
