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Joshua Blair
3905 Agua Caliente Dr., Las Cruces, NM 88012
575-312-8288, [email protected]
WINDOWS SERVER ADMINISTRATOR
Dedicated leadership and technical background in employee and systems development with over 10 years of
experience supporting the Department of Defense and Army, with excellent customer service skills, capable of
working in a highly demanding environment as an individual or within a team setting.
AREAS OF EXPERTISE
Secret Clearance / Security + Certified / Microsoft Certified IT Professional / ITIL V3 Certified
System Center Configuration Manager
(SCCM)
Microsoft Deployment Toolkit (MDT)
Windows Server Update Services (WSUS)
Host Based Security System (HBSS)
Assured Compliance Assessment Solution
(ACAS)
BMC Remedy ticketing and reporting
system
WebSense Web Security
Blackberry Enterprise Server (BES 12)
Defense Enterprise Provisioning Online
(DEPO)
Security Content Automation Protocol
(SCAP)
Security Technical Implementation Guides
(STIG) Compliance Checker
Active Directory Domain Services
(AD DS)
SharePoint
Windows
Microsoft Suites
PROFESSIONAL EXPERIENCE
Service Desk Manager
Advanced Systems Development, Inc., White Sands Missile Range, NM January 2015 – Present
Instrumental in receiving the RMF accreditation of the Defense Research and Engineering Network
(DREN), including documentation of standard operating procedures (SOP), STIG review and
implementation of group policy for system security.
Development of the Incident and Service Request Management process and Problem Management
Procedure for the ASD Service Management System (SMS) – ISO/IEC 20000 Certification
Responsible for meeting and exceeding all Service Level Agreements with government for over 2,500
systems and users, including ticket close rate for Tier I and II (~95%) and total ticket close time at Service
Desk level.
Managerial duties include: training of all new and existing Service Desk technicians, development of
procedures, quality control, review and reporting to CIO/G6 of open/closed Remedy tickets and IAVA
compliance.
Technical duties include: continued development of OS deployment server, Enterprise Email Entitlement
manager for EE accounts, BES 12 Level 1 Admin for ATEC mobility devices, test support for all system
applications and security policies into production environment.
Systems Administrator
Advanced Systems Development, Inc., White Sands Missile Range, NM August 2011 – January 2015
Developed SCCM server for NIPRNet, for asset reporting, application and update automation.
Developed Windows Deployment Server for OS deployment of all systems onto DREN and SIPRNet.
Migrated multiple production servers from Microsoft Server 2003 to 2008/2008 R2.
Individually responsible for the security and working order of over 400 users and computers.
Modifying group policy, creation of AD users, groups and computers.
Incidence response, investigation and cleanup – Information Assurance.
Systems Analyst
Caelum-Unitec, White Sands Missile Range, NM March 2008 – August 2011
Create network accounts through Active Directory and provide users network access rights.
Manage over 400 users and systems, from IAVA compliance to troubleshooting software and hardware.
Built and maintain the Windows Deployment Server for streamlining the deployment of all systems
managed by Caelum-Unitec on the DREN.
Complete open Help Desk trouble tickets.
EDUCATION
Information Communication Technology Target Graduation – May 2018
New Mexico State University, Las Cruces, NM
