Jennifer Connolly

Phone: 0413 448 443 ! E-Mail: connollyjennifer@ymail.com

Profile

A Project Manager with experience in software development and large infrastructure initiatives having expert knowledge of the higher

education and financial services sectors. Emphasis on involving operational areas throughout project thus facilitating acceptance of agreed

deliverables. Easy going and always consider the needs of clients and staff. Ability to manage multiple projects involving cross-functional

teams dealing with external and internal stakeholders. Manage and mentor team of project managers to deliver a portfolio of initiatives

whilst managing individual projects myself.

Technical Ski l ls Competencies

• Prince 2 • Stakeholder management – internal and external

• AGILE Project Management • Team oriented

• ITIL 3 • Tender preparation and response evaluation

• MS Project • Operational handover and service delivery

• SQL Server DB Analyser (limited) • Financial management - forecasting, budget tracking

• MS Excel • Business Case, Gap/Options Analysis preparation

• Oracle environments • Process Improvement facilitation

• Change management and governance

Career Summary

Universi ty of Melbourne Dec 2008 – Feb 2015

• Feb 2014 – Feb 2015: Lead Project Manager reporting directly to the IT Operations Director

o Managed and coordinated a team of 8 project managers in the delivery of infrastructure projects across the University as well as

managing high profile University initiatives myself.

• Dec 2008 – Feb 2014: Project Manager –reporting directly to Project Services Director

o As part of the Unified Communications program managed the transition of telephony services from Telstra to Optus including

mobile and fixed-line services and the implementation of peripheral systems and processes.

Key Achievements

o Unified Communications: Managed budget of $1.4 million; Transition from Telstra to Optus delivered $1 million in savings on

calls and services per annum; Transitioned over 22,000 fixed-line and mobile services; Implemented central billing system for

fixed and mobile services; Coordinated the implementation of 5 mobile towers across University campuses

o Call Centre: Coordinated the implementation of call centre software and processes for 3 faculty and businesses involving external

vendors and internal technical and business stakeholders; Developed the service model to enable subsequent roll-out of call

centres across the University including the core13MELB contact centre

o Student Systems: Implemented the project management framework for the major University bi-annual registration events (of

30,000 students) involving systems performance testing, process coordination, system monitoring and communication across

departments and faculties; Coordinated implementation of library infrastructure to enhance student search capabilities locally

and world-wide involving cross-functional teams including vendors located in the northern hemisphere; Managed delivery of

software enhancements and transformation to Oracle infrastructure platform for the Student Handbook

o Tender Process: Prepared proposal document for a Data Billing tender and managed the process from putting out the tender to

evaluation and vendor selection.

Jennifer Connolly

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Austral ian Unity / Manchester Unity Dec 1988 – Oct 2008

• May 2007 – Oct 2008: Manager, Project management team reporting directly to the IT Department Head

o Managed and coordinated a team of 7 project managers in the delivery of software development projects in the financial sector

including insurances, investments and marketing campaigns. Managed the major upgrade of the Health system.

• Dec 1988 – May 2007: Business Analyst / Process -Improvement Analyst reporting to the BA Manager and IT Department

Head

o Produced business requirements, coded, tested and implemented system enhancements for the Building Society.

o Liaised with business areas to formulate and prioritise business requirements for software vendors to provide patches for which I

subsequently managed their implementation.

o Developed business requirements documents and managed the planning and delivery of in-house system developments

accordingly.

o Managed process improvement projects through facilitated process mapping sessions from which savings and benefits were

identified following which initiatives were prioritised for subsequent implementation. Projects related to company merger

operations for insurances and retirement living payroll.

Key Achievements

o Company Merger activities: Managed data conversion and process integration for the Building Society mortgage and investment

customers and accounts; Facilitated process mapping sessions and subsequent implementation of integrated ongoing processes

for the handling of Health Insurance claims

o Document Scanning: Managed the implementation of document scanning equipment, software and processes to automate the

processing of forms across insurance and investment departments. This involved the assessment of suitable technology,

coordination of the redesign of forms; archiving arrangements; scanning error management; major changes in work practices

o Shareholder Analysis: Coordinated the production of an actuarial report on products held by members across a multitude of

insurance and investment type products with various rules for inclusion/exclusion which was delivered within the tight 3 week

deadline

o Core Business Applications: Liaised with business representatives, vendors and internal technical staff to maintain and enhance

Building Society, Unit Trust, Funds Management, Customer Service systems; Developed ‘Request for Proposal’, Business Case

and/or Business, Functional and Technical specification documents for various initiatives including CRM, Preventative Health,

Customer Verification, Travel Insurance, Scanning Operations

o Data Integrity: Sourced and implemented automated data monitoring across key customer information including the resolution

of critical data quality issues that were identified

o Legislation: Developed and implemented the processes and procedures for company compliance to the Do Not Call legislation

Gas & Fuel Corporat ion Jan 1985 – Dec 1988

• Jan 1985 – Dec 1988: Analyst Programmer reporting to the Software Development Manager

o Designed and developed new systems and system enhancements for HR, Financial and Supply departments.

Key Achievements

o Accounts Receivable: Managed the requirements gathering, design, build, testing and implementation of an Accounts Receivable system

o Catalogue: Managed the requirements gathering, design, build, testing and implementation of a Catalogue system

Jennifer Connolly

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Addit ional Work Roles

• OH&S: Undertook required base training and subsequent refresher courses

o As chairperson for inaugural Australian Unity OH&S Committee (4 years) assisted with the development of the Terms of

Reference as well as representing the IT department

o OH&S representative at the University of Melbourne for the ITS department (5 years)

• Team Building: Initiated and organised an ‘Olympics’ type event that conducted 30 activities (sporting & recreational) over a 2 week

period that generated enormous involvement, enjoyment and team work amongst staff and management.

o Australian Unity: Conducted for the entire company with over 400 participants in each of 2004 and 2006

o University of Melbourne: Conducted for the Information Services department with over 300 participants in 2012

Education and Training

Bachelor of Science – Monash University

Prince 2 Foundation – Monash IT

MS Project 2003 – Monash IT

Unit Trust Administration Certificate – Securities Institute

Superannuation Administration Certificate – Securities Institute

Finance for Non-Finance Managers – Melbourne School of Business

Referees

Referee Relat ionship

Neville Caine As Director of IT Operations Neville was my manager at the University of Melbourne for the last 2 years

Phone: 0401 711 240

Ursula McNicoll As Manager of Student Administration Ursula was the key business stakeholder with whom I liaised at the

University of Melbourne for the last 3 years

Phone: 0421 288 424