JERRY JOHNApplication, Service and Clinical In-Charge(India Operations)Nice Neotech Medical Systems, ChennaiE-mail: jerrycareerz@gmail.com, jerry@anthrophilae.comPhone: +91-9994502079(India)

PROFESSIONAL PROFILE

4 years of functional experience in Application/Technical/Customer related activities – Demo ,Installation, Servicing and Feedback, Clinical research, Business Development

Product Installation and Demo, Dealer channel maintenance, New Product Development(Product testing), Sugar CRM, In house Marketing activities

Handling all pre sales demos for major leads and investors – with detailed product explanation

Ability to analyze the customer issues and solve them at the earliest with high customer satisfaction

Ability to work on the line of customer’s requirement with strictly adhering to industrial standards & practices

ORGANIZATIONAL HISTORY

NICE NEOTECH MEDICAL SYSTEMS (15TH MAY TO PRESENT)- 18 YEAR OLD COMPANY SPECIALIZING IN NICU AND RESPIRATORY

DOMAIN

APPLICATION, SERVICE AND CLINICAL IN-CHARGE FOR INDIA OPERATIONS

PRODUCTS:ANESTHESIA MACHINE, OPEN CARE SYSTEM, INFANT WARMER, RESPIRATORY HUMIDIFIER, INFANT INCUBATORS,CPAP,RESUSCITATOR, AIR OXYGEN BLENDERS,CPAP,INCUBATORS,PHOTOTHERAPY SYSTEMS

DYANSYS INDIA PVT LTD (PART OF DYANSYS INC USA)-(2011SEPT – DEC 2014)

DYANSYS INDIA PVT LTD, CHENNAI AS TECHNICAL SUPPORT ENGINEER &APPLICATION SPECIALIST.

PRODUCTS HANDLED: ECG MACHINES, ANSISCOPE, WELLNESS MONITOR, PATIENT MONITORS, POINT STIMULATION DEVICE, VENTILATORS , HEART LUNG MACHINE ,PACEMAKERS,

INCUBATORS, ,X-RAY MACHINE

MEDIKIT INDIA PVT LTD (2011FEB-AUGUST2011)

WORKED AS BIOMEDICAL ENGINEER WITH MEDIKIT INDIA LTD FROM FEB. 2011 TO AUGUST 2011 -HELD THE POSITION OF BIOMEDICAL ENGINEER FOR SOUTH INDIA. MY ROLE IN THE

COMPANY WAS TO CATCH UP WITH ENQUIRIES AS WELL AS CONDUCT DEMO OF EQUIPMENTS AND INSTALLATION OF EQUIPMENTS ALL OVER SOUTH INDIA .

PRODUCTS HANDLED: DEFIBRILLATOR, VOLUMETRIC INFUSION PUMPS ,PATIENT MONITORS, VITAL SIGN MONITOR, ELECTRO SURGICAL UNIT, ANESTHESIA MACHINE

HIGHLIGHTS AND ACHIEVEMENTS

Organized country level clinical seminar and prepared clinical training documents for the entire product range in the current company within a short span of time

I have travelled to Dallas, USA to give demo and conduct seminar related to Dyansys products in Dallas, Texas and currently holds a 10 year valid US visa- Gave an extensive training on Dyansys products to all the sales and service force under the company in Texas and guided them on autonomic neuropathy, Training also done on Sugar CRM.

Helped in setting up Distributor channel in United States with full technical assistance including product support and technical support.

Installed and Given demo for Products over 100 clients in India & USA Handling Key Accounts Assisted in product Development – Testing ,Protocols Assisted in putting up a book on Diabetic autonomic Neuropathy- The only book in

the world on DAN

ROLE IN THE INDUSTRY

Responsible for providing on-site clinical support in solving application related issues to potential

Perform responsibilities of collecting clinical data and assisting with the development of clinical marketing materials

Handle the tasks of generating clinical education and training materials for customers

Responsible for organizing seminars on a variety of clinical applications Perform the tasks of assisting sales staff in developing innovative marketing strategies Responsible for Product installations, Pre and Post sales demos and presentations To ensure proper application support to our customers (Newsletter, Case studies,

Clinical reports) Customer database maintenance in Sugar CRM Conducting Periodic customer satisfaction surveys and visits Customer complaint

handling Escalation of customer feedback to R&D New product development - Assistance (User Manual, Packing Box, Brochures, software

updates) Monitoring and Control of warranty failure cost reduction Co-coordinating with dealers inside India and outside to promote sales Publishing Newsletter periodically Support for any research with our products Responsible for conducting Clinical studies with defined protocols Performing demos at conferences, multi specialty hospitals and educating doctors about

the new concept of ANSiscope by explaining each and every minute details with Q&A session

To attend any service call related to DyAnsys products and to troubleshoot ,In case of product return for failure to company – standard return procedure with RMA and follow up

collection of feedback from customers with PMS and escalating the same to R&D for new product development inputs

Maintaining customer satisfaction rate at more than 98 % always Documentation works for ISO 9001 and 13485 – Customer Feedback, Installation and

Servicing

PROJECTS DONE

Project I Synopsis:

Title: Swine Flu and Autonomic Neuropathy Location: Corporation Hospital, Chennai Scope: To detect the effect of Swine flu to Autonomic nervous system with subjects

of different stages of Swine Flu

Project II Synopsis: Title: Ansiscope Development(Testing) Location: DyAnsys office, Chennai Scope: To perform the testing of ansiscope with given protocol.

Project III

Title: Myopia And parasympathetic system Location: Sankaranethralaya, Chennai Scope: to study the effect of sympathetic and Para sympathetic system on myopia

ACADEMIC EXPERTISE

Pursuing MS software systems from Birla institute of technology, Pilani (ongoing )

Bachelor of Engineering (Biomedical Engineering) Anna University, Rajiv Gandhi College of Engineering, Sriperumbudur, Tamil Nadu, 2006 - 2010(First Class).

SOFTWARE SKILLS:

Visual Basic, C, MS office ,sugar CRM

PERSONAL DETAILS:

Name : Jerry JohnFathers Name : John MathewDate of Birth : 11 Jan 1989Present Address :new no:14 ,33rd street .GKM colony, vilivakkam Marital Status : SingleLanguage Known : English, Hindi, Malayalam, Tamil

Declaration:

I hereby declare that all the above information provided by me is true to best of my knowledge and belief.

Place: Chennai,India Signature (JERRY JOHN)