Job Description - Outreach WorkerReporting to: Chief Operations OfficerResponsible for: Developing and implementing outreach service in North HertsDuration: Fixed term contract until 31 January 2017Hours: 12 Hours per weekSalary: £15,392 pa Location: Stevenage and North Herts

Closing date: 14 March 2016

Mind in Mid Herts (MiMH) is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment and harassment on the grounds of all the ‘protected characteristics’ as identified by the Equality Act 2010.

MiMH's policy regarding access to Flexible Work Policy (FWP) states that eligible employees have the right to request the ability to work in a flexible way. Should you wish to make such a request, you must submit a FWP request in writing with your application. The recruiting manager will consider any requests in line with the policy.

It is MiMH's intention that this job description is a guide to the major areas and duties for which the jobholder is accountable. However, services will change and the jobholder’s obligations might vary and develop, so the job description should be seen as a guide and not as a permanent, definitive and exhaustive statement.

Overall Purpose

To work with service users, staff, volunteers and partners to work in the North Herts area reviewing and identifying the needs and resources for service users with mental health concerns, their carers and family. Preventative and a recovery orientated approach to all aspects of the role and responsibilities will be key. The approach includes empathy, warmth, acceptance, authenticity, compassion and humanity.

The post holder will need:

To focus on the individual person not the diagnosis or service. To monitor outcomes and evaluate the services. To challenge stigma and provide a training role. To work in partnership with those who need support and those who support them. To enable and support self-management, promote autonomy and decrease the need for

service users to rely on statutory services.

PRINCIPAL RESPONSIBILITIES

1. General

To be line managed by MiMH and to work closely with the team but to manage own workload, prioritising tasks and working on own initiative.

To work in line with the aims and objectives of MiMH. To build links with referral partners and the wider community such as Community Mental

Health Team (CMHT), housing organisations, Community Drug Action Team (CDAT), GPs and voluntary sector organisations.

To ensure that all duties are carried out to the highest standard and in accordance with MiMH's quality standards.

Job Description [Outreach Worker] 1

To carry out all duties with due regard to MMH's policies and procedures, including the equalities requirements.

To undertake other duties as may be reasonably determined by the CEO.

2. Operational / Service User related

To assess and support service users in formulating their own support plan. To work with the project managers to ensure appropriate support is available. To assess, plan, implement and evaluate individual user-led support and recovery plans. To plan, monitor and present cases in order to ensure high standards of documentation and

communication regarding outcome decisions. To develop and co-facilitate support groups, working closely with our team and partners in

the community. To offer 1-1 support and mentoring as needed, with clinical supervision being provided by

your line manager. To offer telephone and e-mail support to service users, as required. To work with the team to identify progression routes and provide a safe and supported exit

for service users. To establish a supportive and respectful relationship with service users. To promote empowerment and choice and support individuals to identify their own achievable

and realistic goals, and agree objectives to aid recovery. To support service users to identify and overcome fears and challenge negative self-talk,

using solution focussed techniques, within a positive relationship. To support service users to access community groups that enables them to participate in

local community activities and maintain their independence. To act as a positive role model showing professional and caring attitudes and behaviour

towards other team members, partners, service users and carers. To work in a way that acknowledges the personal, social, cultural and spiritual strengths and

needs of the individual. To ensure the service is fully accessible and involve service users in all the appropriate

aspect of the service.

SCOPE

This role will report to the Chief Operations Officer and will encompass the following:

1. Developing and implementing the targeted outreach service, predominantly in the North Herts and Stevenage communities.

2. Working as a gateway to MiMH and other community services.3. Identifying and making contact with hard to reach people through a range of outreach and

referral methods.4. Working in partnership with workers from key service providers to ensure that service users

receive appropriate and timely services.5. Signposting to MiMH's services and other support organisations, as appropriate.6. Providing 1-1 short-term support and advice to service users with mental health needs.7. Undertaking all administration tasks associated with providing support services, including

gathering statistical information, mailing information, communicating with team members and maintaining office systems.

8. Assisting with the completion of all paperwork relating to MMH evaluating and reporting, in a timely manner.

9. Ensuring core and risk assessments are completed and updated in collaboration with the service users and services.

10. Ensuring feedback from service users is monitored and reviewed constantly.11. Attending training and meetings as agreed with the line manager.12. Being open to opportunities for personal development.

Job Description [Outreach Worker] 2

PERSON SPECIFICATION

Outreach WorkerEssential Criteria

Desirable Criteria

Qualifications

A professional qualification or equivalent degree related to financial advice and/ or health and social care

*

Clean driving licence and use of a car *

ExperienceExperience of working with people with mental health needs both 1-1 and in groups

*

Creative and flexible approach to working with individuals *Ability to develop good therapeutic relationships with service users *Ability to deliver short term task orientated interventions *Knowledge of anxiety and depression and how it may present in primary care

*

Ability to work as part of a multi-disciplinary team *Ability to deal with stressful and difficult situations in a calm manner *Ability to involve service users and carers in all aspects of the work *To work some unsocial hours *Ability to communicate confidently and effectively, both verbally and in writing, including excellent telephone skills

*

Ability to prioritise and manage workload *IT literate *

ADDITIONAL REQUIREMENTS

Ensuring all responsibilities are met in accordance with procedures and service user/funder requirements.

Adherence to MiMH Human Resources policies and procedures, as outlined in our Staff Handbook.

Understanding the need for, and maintaining confidentiality when dealing with information both internally and externally.

Understanding the importance of, and conforming to service requirements and service user needs.

Flexibility to work outside or in excess of standard hours when necessary to achieve objectives. Sound knowledge of MiMH’s service offering specific to the role and appreciation of the impact

that poor service has on our service users and our reputation. Commitment to adhering to Health and Safety guidelines for safe working. Adherence to legislative requirements.

LOCATION

This post is based at the Stevenage Office. Some travel around the County might also be required.

BENEFITSJob Description [Outreach Worker] 3

All full-time employees have a minimum entitlement of 25 days paid holiday per year (April 1st - March 31st). Statutory bank and public holidays are in addition to standard holiday entitlement. Part-time employees' holidays entitlement is pro-rata.

There is a contributory pension scheme.

Manager on behalf of Mind in Mid Herts Dated

Signed by the Employee Dated

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Application Form

Please return to Mind in Mid Herts, 11 Hatfield Road, St Albans, Herts, AL1 3RR

Post Title:

Personal Details

Surname:

Forenames(s):

Address:

Postcode:

Telephone (Home): (Mobile):

E-mail address:

Please note any disability or other medical condition which may require special attention at the interview or in the job.

Education Job Description [Outreach Worker] 5

Please give details of your education and all exams passed.

Date School/Institution

Exams passed

Relevant Training Courses

Please give details all training courses.

Date College/Institution

Course, Qualifications, etc.

Present (most recent) Employment/Voluntary Work

Employer’s name and address:Job Description [Outreach Worker] 6

Position held:

Dates:

Salary:

Brief description of duties:

Previous Employment

Dates Employer Position Held

Additional Information

Please give any further information you think could assist us in deciding your suitability. You should give details of all relevant experience, interests, voluntary work, etc. and Job Description [Outreach Worker] 7

specify your reasons for applying for the vacancy. Continue on a separate page if necessary.Please note that C.V.’S are not considered as part of the selection process.

Referees

One of your referees should be your present or most recent employer or, if unemployed, an organisation you have been involved with. References must not be provided by a relative or someone sharing your home.

Job Description [Outreach Worker] 8

We will not contact your present employer without your permission.

Name: Name:

Address: Address:

Status: Status:

In the past two years, how many sick leave days have you taken in your present employment?

When can you start?

An enhanced Criminal Records Bureau Disclosure is required for this post.

Have you worked for Mind in Mid Herts in the past in any capacity?

I declare that the information on this form is correct to the best of my knowledge:

Signature

Date

Equal Opportunities Monitoring Form1. Please

tell us your Age:

2. Do you consider yourself to have a disability?

Yes No Rather not say

2b. If yes do you have a:

Physical ImpairmentJob Description [Outreach Worker] 9

Under 1616-2121-2930-3940-4950-5960-6970-8080+Rather not say

Sensory Impairment Learning Disability Mental Health Condition (Long Term) Other Health Condition (Long Term)

3. EthnicityAsian or Asian British

Bangladeshi Indian Pakistani Any Other Asian Background

Black or Black British African Caribbean Any Other Black Background

Mixed White and Asian White and Black African White and Black Caribbean Any Other Mixed Background

White White British White Irish Any Other White Background

Other Ethnic Group ChineseAny Other Ethnic Group

Please state: _____________________________ Rather not say

4. Nationality Please state: _______________________________

5. Gender Female Male Rather not say

5b. Gender ReassignmentDo you now, or have you ever considered yourself to be transgender? (tick if yes)

6. Religion or Beliefs Atheism Agnosticism Buddhism Christianity Hinduism Humanism Islam

Jainism Judaism Sikhism Any Other Religion/Belief

Please state: ____________________________ No Religion or Belief Rather not say

7. Sexual Orientation Bisexual Gay Man Heterosexual

Lesbian/Gay Woman Other Rather not say

8. Are you currently providing support to a partner, child, relative, friend or neighbour who could not manage without your help or/and support?

Yes No Rather not sayWe are asking you to provide us with anonymous information to help reach as many communities as we can. All questions are optional and if you prefer not to it does not in any way effect your access to services. Thank you.

Job Description [Outreach Worker] 10