Job description

Job Title: Head of Education and Training and Project Management Date: June 2019 Reporting to: Director of Education and Training Overview CIArb is passionate about promoting a harmonious society, helping people and organisations avoid, manage and resolve conflict through our global network of over 16,000 members. We are the leading global professional membership organisation representing the interests of alternative dispute practitioners worldwide. As a not-for-profit, UK registered charity, CIArb works in the public interest through an international network of 39 branches. Job Purpose The post holder will use acumen and expertise in overseeing the project management and delivery of all CIArb courses and assessments around the globe, pursuant to the Object in its Royal Charter, of providing education, training and professional qualification in ADR. They will be responsible for ensuring that the CIArb’s renowned global standards of knowledge and practice are maintained in all projects and qualification courses developed and delivered. Their role within the organisation will be to provide operational support to the Director of Education and Training in implementing projects, in the delivery of education and training and managing the Education and Training team. Utilising their educational insight and learning strategies, the post holder will drive education and training and deliver good outcomes from a customer and client perspective. Further, the post holder will work with the Executive team and other operational stakeholders to advance education and training and identify opportunities to drive continuous improvement. This job description is intended as an outline indicator of general areas of activity. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework. Responsibilities

To implement all elements of Education Department’s projects, courses, assessments and aspects (such as membership courses, non-membership courses, quality assurance and partnerships and delivery)

Manage the entire education and training team, demonstrating effective management and leadership and a desire to develop individuals to achieve their full potential

To deliver an education and training function that puts the customer at the heart of all its interactions and supports the CIArb strategic objectives specifically associated with education and training

To develop an environment that is focused on furthering quality and great customer experiences by adopting a culture of continuous improvement through review

To utilise project management skills and business management tools, knowhow and information to meet business requirements and develop and enhance the Education Department’s opportunities and return on investment

To regularly review, develop, horizon scan and commission the most effective learning tools and products for stakeholders

To assess the suitability and opportunity to enhance partner, customer and commercial engagement through different learning interventions

To measure and evaluate the effectiveness of projects and all training programmes conducted and use this insight to continuously improve education and training

To manage and maintain the risk management procedures within the E&T team

To work with partners, stakeholders, tutors and developers on developing annualised education and training plans demonstrating value, innovation and a commitment to equality and diversity principles

To promote and maintain vibrant and collaborative relationships with other departments, particularly Memberships, Marketing, Policy and Research to ensure effective course development, promotion and increases in membership numbers

Be the technical point of contact in relation to all education and training activity providing advice and guidance to internal stakeholders, external clients and as required, third parties

Oversee and delegate implementation of project and courses elements to team members, whilst maintaining overall control and reporting performance to the Director of Education and Training on a monthly basis

Assist the Director of Education and Training in the creation and monitoring of the departmental budget Attend relevant CIArb committees and boards as required and liaise with relevant committee/board members

as required Person Specification

Qualifications The successful candidate should have: Essential/

Desirable Tested by* A, I

1 Educated to degree level E A

2 Recognised teaching or management qualification or accreditation E A

3 Recognised qualification in mediation, arbitration or adjudication D A

Background & Experience The successful candidate should have: Essential/

Desirable Tested by* A, I

1 Experience of managing staff and teams in a professional education environment

E A,I

2 Experience in a customer-facing or client-facing role E A,I

3 Experience in project management, including budget creation and management

E A,I

4 Experience of implementing and improving quality assurance procedures to maintain brand reputation in the professional education field

E A,I

5 Experience of managing education and training provision (ideally on a gobal scale)

E A,I

6 Experience of implementing effective quality and standards operating procedures

E A,I

7 Experience in a global membership organisation/professional association

D A,I

8 Experience of working with people of various cultures D A,I

9 Experience of developing E-learning solutions and using technology to enhance learning

D A,I

Knowledge The successful candidate should have demonstrable knowledge of: Essential/

Desirable Tested by* A, I

1 Sound knowledge and understanding of professional postgraduate education and training

E A,I

2 Knowledge of commissioning new product development E A,I

3 Knowledge of mediation, arbitration or adjudication E A, I

4 Knowledge of equality and diversity principles and how these will apply in an education and training environment

E A,I

5 Knowledge of contemporary and innovative programme development, learning and student engagement strategies within the professional education and training sector

E A,I

6 Knowledge of implementing educational quality codes E A,I

7 Sound knowledge and understanding of project implementation, planning and management techniques

E A,I

8 Sound knowledge of aligning learning outcomes, with core content development and delivery and assessments

E A,I

9 Knowledge of accreditation and credit regimes for different qualification bodies

D A,I

Skills & Competencies

The successful candidate should demonstrate: Essential/ Desirable

Tested by* A, I

1 Leads and inspires the team to develop and deliver E A,I

2 Is results driven, has a positive ‘can-do’ attitude and demonstrates high energy and an inclusive approach to decision making

E A,I

3 Flexible and innovative and maintains confidentiality E A,I

4 Outstanding organisational skills and the ability to manage and prioritise multiple projects with conflicting deadline pressures and competing priorities

E A,I

5 Excellent interpersonal skills with the ability to communicate effectively at all levels, always demonstrating tact and diplomacy

E A,I

6 Excellent analytical and problem-solving skills with meticulous attention to detail

E A,I

7 Proven ability to work effectively with colleagues and stakeholders at all levels

E A,I

8 Integrity, trust, openness and respect in dealings with people E A,I

9 Sophisticated customer service abilities E A,I

10 Entrepreneurial and creative, with a commercial focus E A,I

A = Application form, I = Interview

Summary terms and conditions Contract: Permanent Salary: Unspecified Annual leave: 25 days holidays per annum plus UK bank holidays Pension: Minimum 8% employer contribution and minimum 2% employee contribution Healthcare: Private health care options through BUPA Life assurance: Company life assurance scheme

Location: CIArb Head Office, 12 Bloomsbury Square, London, WC1A 2LP Please submit your applications on Totaljobs HERE

Other Benefits: • Season ticket loan • Cycle to work scheme • Perk Box (employee money saving platform) • Flexible working hours • Social events e.g. Christmas party, summer party,

International day, Charity events • Weekly fitness class • 1 a day (Fruit in the office)