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JOB ROLE – DOMESTIC DATA ENTRY OPERATOR
Sector – IT/ITeS(Qualification Pack Code: SSC/Q2212 )
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PSS Central Institute of Vocational Education
Shyamla Hills, Bhopal – 462 013 , Madhya Pradesh, India
____________________________________________________
www.psscive.ac.in
UNIT 1: INTRODUCTION TO IT/ ITES INDUSTRY
3© PSS Central Institute of Vocational Education, Bhopal 2019
Title Slide No.
Session Objectives 4
Overview of Digital Presentations 5
Business Process Outsourcing Services and Structure of the
IT- Business Process Management industry
9
IT Applications 12-14
Summary 15
Session Objectives
The student will be able to
1. Describe IT/IT-ITeS industry
2. Explain BPO’s
3. Classify BPO Services
4. Explain BPM industry in India
5. Demonstrate IT applications
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Introduction
Information and Communication Technology (ICT) has becomeone of the basic requirements of the modern society. In today’sdigital era, we use mobile devices to perform the tasks of ourdaily life. It is difficult to think of any event without the use ofdigital devices. Information Technology (IT) is one of theworld’s fastest growing economic activities, which envisageseasier flow of information at various levels in the desiredpattern. The Information Technology enabled Services (ITeS)sector has not only changed the way the world looks at ourcountry but has also made significant contributions to theIndian economy.
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Introduction to IT and ITeS
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Information Technology The Information Technology enabled Services (ITeS)
Information Technology (IT)has become one of the basicrequirements of the modernsociety.
The Information Technology enabledServices (ITeS) contributions to theIndian economy.
Information Technology
Information Technology (IT)means creating, managing,storing and exchanginginformation.
Computer hardware andsoftware technology used forcreating, storing, andtransferring information.
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Information Technology enabledServices (ITeS)
Improving the quality of service is IT enabled Services (ITeS).
ITeS is also called web-enabledservices or remote services.
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Information Technology enabledServices (ITeS)
IT/ITeS Services provide a wide range of career options
Call Centres, Payrolls, Logistics Management
Revenue Claims Processing, Medical Billing, Coding
Legal Databases, Back office operations, Web Servicesand HR services
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Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)services means performing businessoperations through an outside serviceprovider.
The BPO industry is highly organised andhence various kinds of jobs are outsourcedin India.
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BPO services
Financial and Accounting Services
Taxation and Insurance Services
E-Publishing and Web Promotion
Multimedia and Design Services
Software Testing Services
Health Care Services
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BPM industry in India
The IT BPM (Business Process Management)industry has been fueling India’s growth.
Country’s Gross Domestic Product (GDP) andexports.
Economic and social benefits like Creatingemployment, Raising Income Levels, PromotingExports.
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IT applications
Office work
Watching movies
Playing games
13Cont…
IT Applications
Chatting and sending messages
Reading books
Paying utility bills, booking ticket to travel,bank
14Cont…
IT Applications
Entertainment
Education
Health care
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Summary
In this session, you have learnt about theIT/ ITeS applications is used in daily life.IT provide improved Services forbusiness. IT/ITeS Plays important role inIndian economy.
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Project Coordinator : Dr. Dipak D. Shudhalwar
Assistance
Mr. Jayant Mishra
Joint Director
PSS Central Institute of Vocational Education
Shyamla Hills, Bhopal – 462013 , Madhya Pradesh, India
__________________________________________________________________________E-mail: [email protected]
Tel. +91 755 2660691, 2704100, 2660391, 2660564
Fax +91 755 2660481
Website: www.psscive.ac.in
17© PSS Central Institute of Vocational Education, Bhopal 2019
