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MEMORANDUM
Your Ref: PM/KP
Date: 12 October 2017
To: Employees within East, North and South Health & Social Care Partnerships & NHS
From: Kirsty Pirrie, Human Resources
SUBJECT: Senior Manager – Ayrshire Urgent Care Service Local Authority Salary - G16: £55,019 - £60,151NHS Salary - Band – 8B: £47,562 - £58,799
An opportunity has arisen to carry out the post of Senior Manager – Ayrshire Urgent Care Service within the Primary Care and Community Response Services.
If you are interested in applying for this position, please complete the attached personal profile and return to Kirsty Pirrie, Human Resources Officer, via email to [email protected].
To assist with your application I have enclosed a Recruitment Pack containing relevant information about the post including the interview arrangements.
Please note all applicants shortlisted for this position will be required to attend an assessment centre as part of the selection process.
If you have require any further information regarding this opportunity please contact Pamela Milliken, Head of Primary Care and Community Response Services on 01292 513840.
If you have any queries in relation to the submission of your application please contact Kirsty Pirrie on 01563 554807.
Applications should be submitted no later than on Friday 27 October 2017.
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East Ayrshire Health and Social Care Partnership
Confidential EMPLOYEE PERSONAL PROFILE DECLARATION FORM
East Ayrshire Health and Social Care Partnership operate an Equal Opportunities Recruitment and Selection Policy, which ensures that no job applicant or employee is treated less favourable than any other. The policy ensures that no candidate is discriminated against on the grounds of race, religion, nationality, ethnic or national origins, disability, age, gender, sexuality, offending background, marital status, responsibility for dependants, employment status, address, trade union activity or political affiliation or be disadvantaged by conditions or requirements which cannot be shown to be justifiable.
As part of the recruitment application process, East Ayrshire Health and Social Care Partnership will seek to verify the information contained in your Personal Profile Form. All applicants will be expected to provide evidence of their qualifications and other relevant documentation e.g. driving licence, membership of professional bodies etc. The information provided on your Personal Profile Form will be used to assist in determining your suitability for the post.
For certain positions you will be asked to undergo a pre-employment medical whereby medical information will be sought by the selection panel before a final decision is made.
You will be required to complete a Criminal Conviction Declaration Form as this post has been identified as being included under the Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2003, we will require you to complete a PVG Application which we will countersign and forward to Disclosure Scotland. East Ayrshire Health and Social Care Partnership will use this information only as one part of the process for checking your suitability for the position applied for.
Unsuccessful applicants’ personal information will be securely held for a period of 6 months and then securely destroyed. If you are appointed this information will be stored in your personal file.
DATA PROTECTION ACT 1998 – East Ayrshire Health and Social Care Partnership fully complies with the principles of the Data Protection Act 1998 by maintaining the security and confidentiality of all personal information received from job applicants and held on the Council’s information systems. East Ayrshire Health and Social Care Partnership have also notified the Information Commissioner of the processing of personal information as required by the Act. _____________________________________________________________________________________
DECLARATION (Read carefully)
I certify that all the information contained in the attached Employee Personal Profile Form is to my knowledge, true and correct and I acknowledge that I have read the above details and agree to the information provided being used for the purposes stated. I understand that false information may be sufficient cause for my application to be rejected, or if appointed, may lead to summary dismissal and, that canvassing of Elected Members or employees of East Ayrshire Council or NHS, directly or indirectly, in connection with any appointment to the Council or NHS, shall disqualify me.
Signature Date
Name
(Block Capitals)
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East Ayrshire Health and Social Care Partnership
Senior Manager – Ayrshire Urgent Care Service
1. Personal Details
Name: Organisation and Department:
Home Address:
Home Tel No:
Work Address:
Work Tel No:
Current Post: Post Grade:
Pay Details: Date Commenced Employment with East Ayrshire Council or NHS:
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2. Training and Qualifications: Please detail any qualifications you hold and other training which you consider relevant.
3. Current Duties: Please describe your current duties and responsibilities.
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4. Previous Work History: Please give details of your previous work experience in order with most recent employer first.
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5. Previous Relevant Experience: Briefly summarise your previous experience.
6. Abilities, Skills, Knowledge: Please detail your abilities, skills and specialist knowledge which you feel are relevant to your application.
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7. Additional Information: Include any major achievements, projects you have been responsible for or any relevant information not covered above.
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SENIOR MANAGER, AYRSHIRE URGENT CARE SERVICE
PRIMARY CARE & COMMUNITY RESPONSE SERVICESEAST AYRSHIRE HEALTH AND SOCIAL CARE PARTNERSHIP
INFORMATION PACK
Please return this form by midday on Friday 27 October 2017 to:
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Contents
Message from the Director
About East Ayrshire 3
Background and Governance Arrangements 6
Integration Joint Board Membership 8
Indicative Health and Social Care Partnership Budget 9
Job Description and Person Specification 10
Terms and Conditions – East Ayrshire Council 21
Terms & Conditions – NHS Ayrshire and Arran 22
How to Apply and selection process 23
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A MESSAGE FROM THE DIRECTOR OF HEALTH AND SOCIAL CARE
East Ayrshire Council and NHS Ayrshire and Arran are working together in a Health and Social Care Partnership.
Within East Ayrshire, we have a strong commitment to partnership working and believe that by working together we can deliver better outcomes for local communities. Our Community Planning Partnership is innovative and ambitious.
Our Community Plan is the sovereign and overarching strategic planning document for the East Ayrshire area and both East Ayrshire Council and NHS Ayrshire and Arran are committed to delivering on both the vision and the local outcomes identified within the related Single Outcome Agreement.
Like many other communities, we recognise that we have a significant challenge in respect of health inequalities that is compounded by issues of deprivation, the impact of alcohol and drugs and the need to develop our services to meet changing demography. With the integration of health and social care, this will create a further opportunity to address these challenges through the Health and Social Care partnership.
Within the role of Senior Manager, Ayrshire Urgent Care Service, you will provide a strategic leadership role in strengthening partnership arrangements and provide a point of joint accountability for performance of services to the Integration Joint Board, through which, there is accountability to the Council and NHS Board.
We offer a challenging and stimulating environment in which to work along with the support of committed and enthusiastic colleagues. East Ayrshire provides an excellent setting and environment in which to live and work.
If you want to accept the challenges and reap the rewards that go along with being the Senior Manager, East Ayrshire Health and Social Care Partnership, we urge you to apply for this position. This pack will provide you with the background information to encourage you to do so.
If you wish to know more about the Council and the services you will work with, please visit the East Ayrshire Council website: www.east-ayrshire.gov.ukFurther information on NHS Ayrshire and Arran is available at: www.nhsaaa.netAlternatively, you can discuss this position with Pamela Milliken, Head of Primary Care & Community Response Services: [email protected];
or Amanda Lowe, Human Resources Manager, East Ayrshire Council on 01563 576942 or e-mail [email protected]
or Donna Callaghan, Human Resources Manager, NHS Ayrshire and Arran on 01563 825742 or e-mail [email protected]
For the present, we hope that this pack is helpful to you and look forward to receiving your application by Friday 27 October 2017.
Eddie Fraser, Director of East Ayrshire Health and Social Care Partnership.
ABOUT EAST AYRSHIRE
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East Ayrshire is a desirable part of Scotland in which to live. Situated within easy reach of Glasgow as well as the seaside towns of the west coast, East Ayrshire combines an idyllic mix of rural beauty and urban living for those seeking a high quality of life. It is set in the midst of some of Scotland's finest countryside.
HOUSING - East Ayrshire is an excellent choice for anyone wishing to purchase an established property or a new property. Excellent quality housing at affordable prices is available throughout the area.
LEARNING - Learning in East Ayrshire is a lifelong activity and right across the area there are opportunities whatever your age.
East Ayrshire's schools have an excellent reputation gaining positive inspection reports and delivering results for their children and young people.
There are 9 secondary schools, 42 primary schools, 3 special schools. In addition there are currently 9 early years' providers in the private, voluntary and independent sectors.
The Council is committed to making best possible provision for children with special educational needs, the vast majority of whom are educated in mainstream schools. This is achieved by attendance in classes or through placement in one of the specialist centres attached to a school.
The Council has invested heavily in Education infrastructure over the last few years and plans are currently in hand to replace a further 12 schools with new state of the art facilities.
HEALTH - The area is well served by excellent health facilities – GP practice and Health Centre primary care facilities and secondary care facilities in the form of University Hospital Crosshouse in Kilmarnock, East Ayrshire Community Hospital in Cumnock and Kirklandside Community Hospital in Kilmarnock.
LEISURE - East Ayrshire boasts an excellent range of sporting and leisure activities.
Facilities on offer include sports and fitness centres, the first class Galleon Centre offering leisure pool, ice-skating rink, bowling hall, and fitness suite with Visions Centre in Cumnock offering leisure pool and fitness suite. The Ayrshire Athletics Arena in Kilmarnock is set amongst a sporting environment of athletics, cricket, rugby, judo, gymnastics and football facilities.
There's a multi-screen cinema, arts venues, extensive golfing and all weather tennis facilities.
450 square miles of countryside and beautiful country parkland provide a place for blissful escape on long rambling walks or cycle rides on rights of way and national cycle routes. It's also the perfect destination for wildlife lovers.
SHOPPING - Kilmarnock town centre is compact, stylish and accessible with a mix of large stores and speciality shops. Independent retailers throughout East Ayrshire, large and small, traditional and modern, believe in the highest standards of personal service
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to their customers. Other quality retailers are within easy reach at Glasgow and the rest of Ayrshire.
FOOD AND DRINK - Eating out in East Ayrshire offers a wide choice of formal and casual dining opportunities, with many establishments making best use of local produce. The area also has strong and traditional links with the food and drinks industry, with whisky, spring water and traditional Scottish foods all produced locally.
ECONOMY – Recently there have been major changes in the local and national economy. East Ayrshire is responding to these changes so that it remains a competitive place for the future. The aim of East Ayrshire's partners in economic development is to reduce unemployment, increase inward investment and business birth rate, regenerate our communities and raise the level of vocational qualifications to above the Scottish average.
TRANSPORT - The area's transport links boast a network of fast motorway links, dual carriageway and rail services. East Ayrshire is within 30 minutes drive of Prestwick Airport and within reasonable travelling distance of the major airports in Glasgow and Edinburgh. The Superfast ferry service based at Troon is only half an hour away.
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Background and Governance Arrangements
The public Bodies (Joint Working) (Scotland) Act 2014 received Royal Assent on 1 April 2014, with implementation in East Ayrshire from that date. East Ayrshire Integration Board was formally established on 1 April 2015 creating the Health and Social Care Partnership and bringing together the management and delivery of health and social care services.
The Scottish Government intends that the Act will provide the framework to support improvement in the quality and consistency of both health and social care services through the integration of these services. The vision for integration is to produce better outcomes for people through services that are planned and delivered seamlessly from the perspective of the patient, service user or carer.
At a local level integration is seen as an opportunity to further progress health improvement and support and nurture of children in their early years as well as addressing health inequalities and the impact of alcohol and drugs on our community.
The Integration Joint Board (IJB) is responsible for overseeing the delivery of delegated NHS Community Based Services and the delegated Council Services that include all social work services for adults and children. The IJB was formed following the approval of the Integration Scheme by Scottish Government on 1 April 2015. The Strategic Plan was also approved by the IJB at the first meeting on the 2 April 2015, allowing for the transfer of management and delivery of services to the new Partnership.
The Council and NHS Board agreed the appointment of Eddie Fraser as the Director of Health and Social Care Services in February 2014 and the final configuration of the services to be included within the scope of the new Partnership in March 2014. In addition, there has been further consideration of the need for, and the appropriateness of, lead partnership arrangements in line with service or clinical effectiveness with one of the Ayrshire partnerships providing leadership for services across all 3 Ayrshire Partnerships.
In East Ayrshire this means assuming the management responsibility for all Ayrshire Primary Care Services and many Out of Hours Health and Social Care Services.
The IJB is a separate legal entity as a corporate body, with equal voting membership from NHS Board and Council. In addition there are a number of appointments in respect of stakeholder representatives and also professional advisors to the Board.
The Council and the NHS Board will continue to work on Ayrshire-wide cross-cutting issues through the Strategic Alliance, a joint senior officers’ advisory forum which also includes senior representatives from North and South Ayrshire Partnerships. Business agreed through this route – relevant to the work of the East Ayrshire Partnership – will be signed off by the East Ayrshire IJB, with recommendations being made to the Council and NHS Board as required.
The Partnership has a lead responsibility for the co-ordination and delivery of the Community Plan Wellbeing Delivery Plan. This allows the Partnership to work closely with Council, NHS, Community Planning Partners and our local communities.
An East Ayrshire Strategic Planning Group has been established with the purpose of developing the Strategic Plan on behalf of the Integration Joint Board. The membership
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of the Strategic Planning Group is wider than the Board and includes representation from clinical health professionals, social work services, housing services, care home and home care providers as well as voluntary and community services and people who use health and social care services.
The Strategic Plan is a key mechanism by which the Integration Board will provide detail on the priorities for the Partnership.
The Strategic Planning Group provides an ongoing role to support the further development of the Strategic Plan in localities. Workshops and care group sessions, will continue to be organised to support the development of the priorities as outlined in the Strategic Plan. Locality planning groups are being developed to ensure that the Strategic Plan priorities are in line with locality priorities. The IJB will seek to ensure the implementation of the Strategic Plan priorities and they are aligned with the Community Planning Partnership Wellbeing Delivery Plan.
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Integration Joint Board
NAME REPRESENTING
Councillor Douglas Reid (Chair)Leader of East Ayrshire Council
East Ayrshire Council
Councillor Tom Cook East Ayrshire CouncilCouncillor Iain Linton East Ayrshire CouncilCouncillor John McGhee East Ayrshire CouncilMr Ian Welsh (Vice Chair)Non-Executive Director
NHS Ayrshire & Arran
Mr Alistair McKieNon-Executive Director
NHS Ayrshire & Arran
Dr Alison GrahamMedical Director
NHS Ayrshire & Arran
Prof Hazel BorlandNurse Director
NHS Ayrshire & Arran
Mr Eddie Fraser (Chief Officer)Director, EAHSCP
East Ayrshire Health & Social Care Partnership
Ms Caroline Scott Council of Voluntary Organisations (CVO)Mr Craig StewartAssociate Nurse Director
East Ayrshire Health & Social Care Partnership
Dr Brian O’SuilleabhainConsultant in Public Health
NHS Ayrshire & Arran
Ms Shirley Ferguson Trade Union Representative
East Ayrshire Council
Mr Ian Smith Public Partnership Forum (PPF)tbc Carers RepresentativeMr Gordon McKayUNISON Representative
Staffside – NHS Ayrshire & Arran
Mr Craig McArthurHead of Finance, EAC
Section 95 Officer, East Ayrshire Council
Mr David MitchellChief Governance Officer, EAC
IJB Standards Officer
Dr John FreestoneClinical Director
East Ayrshire Health & Social Care Partnership
Dr Phil KorsahAssociate Medical Director – Acute Services
NHS Ayrshire & Arran
Dr Alexia Pellowe Stakeholder GPMs Susan Taylor Chief Social Work Officer of the Local Authority
(EAC)Ms Fiona Smith Allied Health Professionals
For further information on the East Ayrshire Integration Joint Board please click on the following link:
www.eac.eu/80
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East Ayrshire HSCP Revenue Budget 2017/18
Service DivisionAnnual Estimate
2017/18 £m
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Core Services
LEARNING DISABILITIES 18.272
MENTAL HEALTH 5.524
ADDICTION 1.990
ADULT SUPPORT & PROTECTION 0.332
OLDER PEOPLE 36.869
PHYSICAL DISABILITIES 2.441
SENSORY 0.173
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SERVICE STRATEGY 6.635
TRANSPORT 0.461
HEALTH IMPROVEMENT 0.271
COMMUNITY NURSING 6.096
PRESCRIBING 25.678
GENERAL MEDICAL SERVICES 15.558
INTEGRATED CARE FUND 2.470
122.770
Non District General Hospitals
EAST AYRSHIRE COMMUNITY HOSPITAL 2.929
KIRKLANDSIDE HOSPITAL 1.219
4.148Lead Partnership Services STANDBY SERVICES 0.236
PRIMARY CARE (INCLUDING DENTAL) 66.190
PRISON AND POLICE HEALTHCARE 3.007
WAR PENSIONER 1.224
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OTHER LEAD SERVICES 0.148
70.805
Children's Services
CHILDREN & FAMILIES / WOMEN'S SERVICES 17.961
SECURE ACCOMMODATION / OUTWITH PLACEMENTS 4.041
JUSTICE SERVICES 1.847
HEALTH VISITING 2.278
26.127
TOTAL 223.850
JOB DESCRIPTION
Job Reference:
No of Job Holders: 1
Last Update: 9 June 2017
2. JOB PURPOSE
Support the Head of Service in the strategic management, development and performance of services taking a lead role in delivering organisational change that seeks to embed a culture and practice of the Health and Social Care Partnership in order to ensure the delivery of the Partnership’s key objectives, specifically in relation to the Community Plan; H&SCP Strategic Plan, Health Board Local Delivery Plan, Single Outcome Agreement and Community Health Care Plans.
The post holder contributes to the Senior management team for Primary Care and OOH
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Community Response Services and will assist the Head of Service in achieving service objectives and supporting operational delivery working within the East Ayrshire Health & Social Care Partnership’s purpose, values and commitments.
The post holder is key to ensuring the Service meets its commitment to the delivery of the quality strategy and world class services. As such the post holder will accept delegated accountability for the delivery of safe standards of health and social care ensuring a focus on service user safety, effective management of resources, continuous improvement, staff training and development and education and research.
The post holder will provide leadership to ensure the delivery of service user care and will assume a leadership role across the multi-disciplinary team for a variety of issues as agreed with the Head of Service.
Responsible for a specific delegated span of control, the Senior Manager will manage the Health and Community Social Work resource and secure operational delivery of the range of services, ensuring optimum use of available resources in achieving safe standards of care.
Provide operational leadership to Health and Social Work staff and independent contractors and professional leadership for Social Work or Nursing depending on the professional background, provide professional leadership for the Health & Social Care Governance arrangements and provide professional advice to the Head of Service and other staff groups.
3. DIMENSIONS
As a member of the Senior management team, leading service provision and transformational change you will work alongside the Clinical Director of Ayrshire Urgent Care Services, Clinical Nurse Manager for Advanced Nurse Practitioners, other managers, leaders for Social Work, nursing, allied health professionals, finance, O&HRD and Business Support services colleagues to develop and deliver high quality Service User care.
Reporting to the Head of Primary Care and Out of Hours Community Response Services, the post holder will be employed by EAC/NHS Ayrshire and Arran. The post holder has delegated responsibility for the Health and Social Work resource within a specific span of control (please see attached groupings for information)
The Primary Care and OOH Community Response Services employs 495. Of those staff approximately 322 are within the post holder’s span of control. The medical input into Ayrshire Urgent Care Services is contracted through pay roll for sessional input.
The post holder has responsibility for:
Monitoring of professional standards Recruitment of Health and Social Care staff Budgetary control Leadership of staff
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Approximate Budget - £1M (Community Health Care budget) £6.7M (NHS Ayrshire and Arran)
Numbers of areas are subject to change as per service development.
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4. ORGANISATIONAL POSITION
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Council Headquarters, London Road, Kilmarnock KA3 7BUTel: 01563 576000
Head of Human Resources: Paul McGowanTelephone: 01563 576092Email: [email protected]
5. ROLE OF PRIMARY CARE AND OUT OF HOURS COMMUNITY RESPONSE SERVICES
The Department of Primary Care and Out of Hours Response Services is responsible for the management and delivery of all primary care and out of hours response services across Ayrshire and Arran. The purpose of the service is to:
Manage the strategic delivery of all services provided by independent contractor groups including GPs, Dentists, Opticians and Community Pharmacists;
Deliver an integrated health and social care out of hours service (Ayrshire Urgent Care Service) including: medical, nursing, social work and social care response;
Ensure the appropriate use of contractual and management mechanisms to achieve health and care governance, probity and discipline, alongside service and infrastructure development;
Ensure that the persons who provide Primary Care and Urgent Care services are suitably qualified and eligible to do so, in accordance with all relevant legislation and clinical and social work professional regulation, including by establishing and maintaining lists of eligible medical practitioners, dental practitioners, pharmacists, optometrists and ophthalmic medical practitioners;
Ensure the effective management of all contracts with independent contractors who provide primary care services in accordance with all relevant Regulations and Directions issued by Scottish Ministers;
Commission services from primary care providers in line with national and local strategies;
Manage a budget in respect of Primary Medical Services, General Pharmaceutical Services, the Managed Dental Service and the Hospital Eye Service (dispensing) and the non-cash limited budgets in respect of General Dental,
Manage a budget in respect of Pharmaceutical Services and Ophthalmic Services and implement the payment verification processes which apply to payments to all primary care service providers;
Manage a budget in respect of Ayrshire Urgent Care Service
Ensure the effective monitoring, management and authorisation of payments for fees, grants and allowances to the providers of primary care services;
Lead the implementation and delivery of the development plan of GP and Dental Premises ensuring expert advice and guidance on the application of the Primary Medical Services (Premises Development Grants, Improvement Grants and Costs) Directions and the Statement of Dental Remuneration;
Lead and co-ordinate education and learning programme for GPs, their staff and the wider primary care teams;
Working closely with Directors of Health and Social Care, other Heads of Service and Corporate Heads on critical projects and strategic aims of partners;
Achieve strong local accountability through involvement of the community, people who use services, family carers, community organisations and local Councillors; and
Contribute to relevant HSCP, NHS and local authority planning processes
CLASSIFICATION: OFFICIAL
6. KEY RESULT AREAS
Quality
Provide leadership across span of control ensuring safe, effective Service user and family centred care through the delivery of the best possible standards of service.
Lead the delivery of the arrangements for working in partnership with all key stakeholders. This includes:
Promote and ensure a corporate approach to Ayrshire Urgent Care Service across the Health & Social Care Partnerships, promoting a person centred focus at all times and focusing on outcomes.
Working with the Professional Leads for Primary Care, Social Work and Urgent Care to promote and ensure a person centred approach to the delivery of safe, effective and efficient urgent care services to the population of Ayrshire.
Contribute effectively at both a strategic and operational level to the Community Planning process.
Translate strategic objectives into operational practice.
Manage the development and implementation of continuous quality and service improvement and work programmes. Effectively monitor the plans of Service teams to ensure Service delivery meets agreed standards and performance targets/indicators/outcomes.
Contribute effectively to the Service and Corporate Agendas whilst maintaining productive and co-operative working relationships with other officers in the Councils, NHS and across Community Planning Partnership arrangements.
Ensure appropriate arrangements are in place for performance monitoring, reporting, scrutiny (external and internal) and improvement including the commissioning of innovative research as appropriate.
Manage the analysis and review of research and collated analytical data used to inform key strategic decisions and develop options for future service delivery based on principles supported by the most recent research findings and other evidence.
Monitor and review complaints regarding Service provision and prepare appropriate responses in accordance with Health and Social Care guidelines including identifying and implementing actions as a result of lessons learned.
Professional/Service Advise the Heads of Service of specific local need by interpreting data and monitoring of
community planning outcomes and how best to achieve this.
CLASSIFICATION: OFFICIAL
Ensure Service areas maintain and develop effective information and administrative systems and prepare, analyse and report on performance management information and related statistics on a periodic basis.
Maintain an up-to-date knowledge of best practice within areas of responsibility and ensure this is promoted within the service.
Ensure that Services are provided within a Best Value/quality framework through the review of data and developing plans, and that performance is regularly monitored and continuous improvement achieved.
Ensure that all activities for which the post holder is responsible are delivered in accordance with Council and NHS Ayrshire & Arran Equality and Diversity Policies and the statutory and general and specific Equality Duties.
Risk Management
Lead and ensure robust and effective management of all aspects of Risk by:
Adhering to the Service’s procedures in relation to the protection of vulnerable people.
Ensuring timeous responses to Elected Member’s and NHS Board enquiries and inform Elected Members and Non Executives on appropriate outcomes by relevant Social Work and NHS Service areas.
Undertaking a lead role in Health & Social Care Partnership to respond to service and civil emergency enquiries as appropriate
Ensure all relevant processes are managed in accordance with the principles of the Quality Improvement and Total Project Management System (TPL) utilising PRINCE 2 methodology as appropriate including Planning, Control and Risk Management to ensure consistency of approach in project planning across the Partnership.
Ensuring the maintenance of systems, control processes and risk management arrangements to ensure compliance with internal/external governance and best practice requirements.
Contributing to the development of action and improvement plans to resolve incidents/issues and support processes for ongoing monitoring.
Health & Safety
Promote the health and safety of employees at work and of service users through the implementation of the Partnership’s policy on health, safety and welfare at work and Departmental Health and Safety arrangements in accordance with all relevant statutory requirements, leading by example.
CLASSIFICATION: OFFICIAL
People Liaise as appropriate and advise the Head of Service on employee development and
continuing professional development needs of the workforce by analysing relevant workforce data, current legislation and Census information.
Effectively manage all change issues at a strategic level that arise from current and future service delivery re-alignments by adopting an integrated and collaborative approach, responding in a pro-active and responsive manner to events.
Ensure the effective management of all employees within the Service in accordance with Council and NHS Human Resources policies and procedures including establishing priorities and achieving work programmes.
Provide or ensure the professional leadership, actively motivating, supporting and further developing Social Work and Nursing staff to enhance their confidence, competence, autonomy and management potential.
To take lead responsibility for the development and application of an effective communication system within the Ayrshire Urgent Care service, whilst working closely with all peers to promote the sharing of good practice.
Communicate effectively with staff, professional organisations and the public with regard to service changes/developments, ensuring change is delivered in a sensitive and effective way.
Lead and implement strategies to improve attendance at work, ensuring a fair and consistent approach through actively implementing the policies and procedures for managing absence, thereby contributing to the organisations commitment to meet the national target.
Provide professional and operational leadership in the development and implementation of local action plans and contribute to new service developments, forecasting the Ayrshire Urgent Care Service requirements and providing Ayrshire Urgent Care Service advice for projects.
Financial Management
The post holder has delegated responsibility for decisions and judgments made regards financial and workforce management, including monitoring and control of Ayrshire Urgent Care Service budget within their span of control. The post holder will:
Manage contracts and contractual service level agreements for services ensuring all contract work is carried out within the terms and specifications agreed in the Partnership’s tendering and procurement processes.
Responsible for ensuring the recruitment of suitably qualified and experienced staff to maintain the delivery of quality standards of care within the group, regularly reviewing and implementing plans to effect any necessary changes or redistribution of resources.
Responsible for undertaking workforce planning, which includes incorporation of national
CLASSIFICATION: OFFICIAL
tools and benchmarking information to ensure consistency and alignment with national frameworks seeking opportunities for role development and advances in practice whilst responding to local trends and influences.
7a. EQUIPMENT AND MACHINERY
Personal computer for production of relevant documentation and use of email Laptop and overhead projector for presentations Mobile phone/Blackberry
7b. SYSTEMS
Frequent use of several software packages including Microsoft excel, word, powerpoint and access;
Frequent use of electronic email system;
Frequent use of SHE and Datix system to investigate incidents/Accidents;
Frequent use of paper based system of audit to monitor/improve the quality of the Ayrshire Urgent Care Service.
8. ASSIGNMENT AND REVIEW OF WORK
The post holder is directly accountable to the Head of Primary Care and Out of Hours Community Response Service and responsible to the Associate Medical Director, Primary Care and Ayrshire Chief Social Work Officers in relation to professional issues.
Assignment
Objectives are set annually by the Head of Service Significant degree of autonomy to make professional/ operational decisions Work is subject to Head of Service overview. However much work is self-generated by the
professional agenda and needs of the organisation through discussions with multidisciplinary colleagues and reaction/ response to activity and developments.
Work is also generated by initiatives delegated by the Associate Medical Director, Primary Care and East Ayrshire Chief Social Work Officer.
Review
Review will be annually by formal appraisal, personal development plan and objective setting.
Formal Supervision will take place regularly as part of professional Social Work requirements.
9. DECISIONS AND JUDGEMENTS
The post holder is guided by professional Health and Social Work guidelines but mostly is expected to interpret and apply them to individual situations frequently as they arise.
CLASSIFICATION: OFFICIAL
Specifically:
Post holder has, where appropriate, discretion to interpret policies and procedures within agreed parameters including the application of Human Resources policies, e.g. management of employee conduct/capability Health and Safety policies and Risk Management strategies
Post holder has the autonomy to proactively identify and resolve operational issues that impinge on service needs/service users safety.
Responsible for ensuring policies are implemented and safe systems of work are in place.
Within agreed parameters contribute to decisions on clinical incident recommendations having considered the options available
The post holder will be responsible for a range of highly complex decisions and judgments within areas of responsibility including human resources, finance, SHE, Datix, complaint resolution and risk management
Initiates the disciplinary processes according to policy, where there has been a potential breach of conduct.
10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB
Management of an Out of Hours Service with the attendant risks of operating a pan Ayrshire service when other services and supports are not available
Leading the transformation of the Ayrshire Urgent Care Service to achieve integration, respond to GP workforce gaps and moving to new service models such as utilising technology
Management of a diverse workforce (managed and contracted) over range of sites and in the community. This has added complexity of working across employee terms and conditions of both NHS and Council.
Leading the management and co-ordination of the Health and Social Care Partnership’s strategic direction to modernise Social Work and Primary Care services ensuring an integrated and consistent approach to the setting, delivery and achievement of objectives, standards and performance indicators.
Liaison at strategic and operational level within H&SCPs and across NHS and Council in key areas of Risk Management, Health & Safety, Civil contingencies.
Leading on the implementation of strategic plans for the NHS Board and Ayrshire HSCPs covering Ayrshire Urgent Care Service and ensuring key national and local priorities are reflected.
Contribute to community planning processes by attending consultation meetings and community events and engagement with a wide range of stakeholders with a varied agenda ensuring a consideration of health and social inequalities within the local population at all times.
11. COMMUNICATIONS AND RELATIONSHIPS
The postholder is expected to provide and receive highly complex information that is made up of several components which can often be conflicting, where opinion differs and there is uncertainty. This involves the postholder analysing and interpreting situations where there are a number of options and the implications of each of these have to be considered. There is a requirement to consult and communicate with a wide range of stakeholders.
CLASSIFICATION: OFFICIAL
Outwith the organisation the postholder is expected to maintain a professional relationship with a range of internal and external stakeholders including other senior officers, partner organisations and statutory bodies.
The postholder is expected to liaise with academic and other professional colleagues to maintain knowledge of current developments in professional specialist area.
The postholder must be able to translate strategic objectives into operational practice. The postholder must use their interpersonal and communication skills, written and verbal,
to ensure effective communication with all internal and external stakeholders including members of the public and elected representatives. This requires the ability to display tact, sensitivity and political astuteness. The postholder will be expected to influence change through other people, and to negotiate on complex issues.
Relationships with the following key groups will require the postholder to demonstrate significant tact, diplomacy influencing and negotiating skills and assessment and identification of the most appropriate approach to deliver key messages to:
Sustain key relationships with Members of the Integrate Joint Board, local councillors and other elected representatives, as well as senior officers of host organisations.
Ensure effective communications at all levels throughout the Board, Acute Services and Ayrshire HSCPs, particularly communications with key managers, clinicians and staff (Children’s services, Mental Health Services and Unscheduled Care Services); trade unions and staff representatives, the local community, and other stakeholders
Maintain and build external relationships with independent contractors within primary care.
Create and sustain links with universities and colleges, and representative organisations of public, patients, carers and the media, from time to time.
Develop relationships with a range of external regulatory and inspection bodies including; Care Inspectorate, HIS, SSSC and HPC.
Drive team working in order to achieve the HSCP agenda.
12. PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB
Physical Demands: Required to work out of hours in order to provide supervision and support for teams and
staff. This might include team meetings, HR or personal development meetings, providing leadership when changes are being implemented, this should be kept to a minimum where at all possible
Light to moderate: includes moving light equipment, e.g., briefcases/lap-tops, projectors for presentations; using keyboards regularly/frequently for data analysis, spreadsheets, word processing etc and email.
Driving between sites and to various meetings.
Mental Demands: Intense concentration/in-depth mental attention frequently required, e.g. undertaking
complex analyses and performing complex calculations; analysing problems and proposing solutions, leading meetings, influencing partnership and partner agency staff and managers at all levels of seniority, public speaking, often working under pressure and balancing multiple demands in complex/changing environments. Work pattern largely predictable but competing demands for attention each day. There should be in-frequent requirement to re-prioritise, although there may be daily interruptions, and they will be challenged by competing demands.
CLASSIFICATION: OFFICIAL
Highly developed negotiating and influencing skills are necessary, as is the need for accuracy in relation to all aspects of the post.
Emotional Demands: Exposure to distressing circumstances is rare. Involves frequently dealing with conflict situations e.g., in emotionally charged meetings. Occasionally required to assert emotional effort dealing with a variety of staff issues for
example when dealing with areas of change management, staff conflict, discipline. Frequent requirement to be emotionally assertive when considering service change withProfessionals, the public and their representatives.
Environmental Demands: Standard office conditions with ongoing use of various types of IT equipment/mobile devices.
13. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB
Professional Qualification in Social Work or NHS. E.g. CQSW/COT/Registered Nurse or AHP/Diploma or Degree.
Masters Level degree or have evidence of higher education/equivalent experience. Demonstration of management competencies. Demonstrate management of change. Demonstrate leadership competencies. Influencing and negotiating skills to deal with a range of challenging situations including
interpretation of data and decision making. Demonstrable continuous professional development. Registered with professional or appropriate body.
14. JOB DESCRIPTION AGREEMENTA separate job description will need to be signed off by each jobholder to whom the job description applies.
Job Holder’s Signature:
Head of Service Signature:
Date:
Date:
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Terms and Conditions
The Health and Social Care Partnership as a corporate body will not be the employer and once appointed to either the Council or NHS Ayrshire and Arran, the successful candidate will be seconded to the Health and Social Care Partnership.
The successful candidate will have the option of being appointed on the terms and conditions of either NHS Ayrshire and Arran or East Ayrshire Council, including salary.Conditions of Service – East Ayrshire Council
Salary: East Ayrshire - £55,019 - £60,151
Status: Permanent
Location: East Ayrshire Council
Pension: The postholder will automatically join the Local Government Pension Scheme (9.50% employee rate contribution), unless they elect to make alternative arrangements.
Contract Terms: Terms and conditions will be in accordance with the Scottish Joint Negotiating Committee for Chief Officials.
Relocation assistance: Up to a maximum of £5,500
Annual Leave Entitlement: Up to 30 days. The Council also recognise a total of 12 local and public holidays.
Car: Business mileage will be based on Inland Revenue mileage rate.
Terms of Appointment: The appointment will be subject to satisfactory references and medical clearance.
Notice Period: The contract may be terminated by giving 4 weeks' notice in writing on either side.
Politically Restricted Post: This position is politically restricted under the Local Government and Housing Act 1989, as amended. This means that the postholder is prevented from taking part in certain political activities.
PVG: The duties of the post involve Regulated Work with children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007.
Other Employment: The postholder may not engage in any other business or take up an additional employment
CLASSIFICATION: OFFICIAL
without the express consent of the Council. They must inform the Council of any outside activity which may in any way conflict with their work for the Council.
The Council has a reputation of being a good employer and has a wide range of attractive employee benefits in place beyond this summary.NHS Terms and Conditions
Conditions of Service: As per Agenda for Change terms and conditions.
Status: Permanent
Workplace: Kilmarnock Salary: Band 8B - £47,562 - £58,799
Hours of Work: Although normal prescribed hours are 37.5 per week, due to the nature of the role, the successful candidate will be expected to work such hours as the demands of the job reasonably require, including outside
normal office hours.
Holidays: 27 days annual leave per year on commencement, rising to 29 days after 5 years’ service, and 33 days after 10 years’ service. In addition, there are 8 fixed public holidays.
Notice Period: The appointment will be terminated by either side giving 3-months notice in writing.
Pension: The successful applicant will be opted into the NHS (Scotland) Superannuation Scheme.
Current benefits of the scheme include:
A 9.50% employee contribution rate Pension based on final salary for each
year of service on retirement A tax free lump sum in exchange for a
reduced pension Ill-health retirement benefits Early retirement options Death in Service benefits to dependants
of 2 times salary as a tax free lump sum Optional AVC Scheme
Sickness: The amount of sickness allowance depends on length of continuous service and is on a sliding scale, ranging from one month on full pay and two months on half pay during the first year of service up to 6 months on full pay and 6 months on half pay for service of 5 years or more.
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Other Employment: The postholder may not engage in any other business or take up any additional employment without the express consent of the Integration Board.
How to Apply
If you wish to apply for this post, please respond by submitting your Personal Profile via email to Kirsty Pirrie at Human Resources ([email protected]).
Positive about Disabled People
As part of our commitment to equality, we offer a guaranteed interview scheme for applicants who have a disability under the Equality Act* and who meet the essential requirements for the role. Should you require any reasonable adjustments to assist you at any point during the recruitment and selection process, please do not hesitate to contact us.
Please note that canvassing of members of the Joint Integration Board directly or indirectly will lead to disqualification.
*A person has a disability if she/he has a physical or mental impairment which has a substantial and long-term adverse effect on that person’s ability to carry out normal day-to-day activities.
The closing date for applications is Friday 27 October 2017.
Please note that canvassing of members of the Integration Board directly or indirectly will lead to disqualification.
*A person has a disability is s/he has a physical or mental impairment which has a substantial and long-term adverse effect on that person’s ability to carry out normal day-to-day activities.
The Selection Process
The appointment will be made by a panel comprising the Director of the Partnership and the Head of Primary Care Community Response Services.
The shortleet for this post will take place on week beginning 30 October 2017. If you are invited for interview you will be informed by email shortly thereafter. If you are not shortlisted, you will be advised by email.
You will be required to attend an assessment centre on week beginning 13 November 2017, part of which will include completion of online assessments prior to attending. Interviews will be on Tuesday 28 November 2017.
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If you are invited for interview you will be informed by email shortly thereafter. If you are not shortlisted, you will be advised by email.
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CLASSIFICATION: OFFICIAL
