Curriculum Vitae

Of

Jonathan Morgan

Personal Details

SURNAME Morgan

NAME Jonathan Jason Daniel

NATIONALITY South African

DATE OF BIRTH 7 May 1979

LANGUAGE English

RESIDENCE 9 Little Birches, 100 Entabeni Road, Sarnia, Pinetown, Durban, 3160

DRIVERS LICENCE Yes

OWN TRANSPORT Yes

RELOCATION Yes

CONTACT

E-Mail

074 107 4486

npn47365@gmail.com

EducationTERTIARY

INSTITUTION Careers 2000 Business CollegeQUALIFICATION N+ CertificateYEAR 2013

INSTITUTION TallyQUALIFICATION Tally Genicom – Laser, Dot Matrix and Line PrintersYEAR 2006

INSTITUTION Hewlett PackardQUALIFICATION APS – LaserJet MFP and High End Printers YEAR 2006

INSTITUTION Acer Online CertificationQUALIFICATION Desktop, Laptop and Midrange Server CertificationYEAR 2004

INSTITUTION Damelin Computer College

QUALIFICATION A+ Pc Technologies Certificate YEAR 2003

INSTITUTION New Horizons Computer College QUALIFICATION A+ Pc Technical Course YEAR 2001

SECONDARY

SCHOOL Hillgrove High SchoolQUALIFICATION MatricYEAR 1996SUBJECTS English

AfrikaansMathematicsPhysical ScienceBiologyComputer Science

EmploymentEMPLOYMENT East Coast ITPERIOD OF EMPLOYMENT November 2016 – PresentLAST POSITION IT Technician

RESPONSIBILITIES

Based at Citi Logistics Head Office

Hardware support and remote support via teamviewer.

Hardware Supported

All makes and brands of pc’s, laptops, smartphones and hp microservers

Software Supported

Windows xpWindows 7Windows 8Windows 8.1Windows 10Microsoft Office – Various Packages

Support Technician

EMPLOYMENT Network SupportPERIOD OF EMPLOYMENT November 2015 – May 2016LAST POSITION Support Technician

RESPONSIBILITIES

Support Technician

Based at St Henry’s Marist Brother’s College as Network Support

Installation of pc’s, laptops, thin clients, tablet’s and smartphonesRemote, telephonic and onsite supportAdvice, hardware, software, application supportActive Directory creation, moving, disabling of user accounts and resetting passwordsNetwork troubleshooting of wireless/cabled devices to switchSupport and troubleshooting of voip devices to pabx patch panelSupport for audio visual equipmentICT vendor managementDaily checking of backup solution with NAS devices

Software supported :

Windows XP ProfessionalWindows 7 ProfessionalOffice 2003Office 2007Office 2010Office 2013Office 365Symantec Recovery

Reason For Leaving : Career advancement

EMPLOYMENT SitaPERIOD OF EMPLOYMENT November 2013 – December 2013LAST POSITION Regional Call Co ordinator

RESPONSIBILITIES

Regional Call Co ordinator

Call Technicians to remind them of calls outstanding and SLA timesCall Technicians to check if they can meet and are meeting SLA TimesCall User’s and let them know that Technicians will be onsiteCall User’s and try and resolve calls

Meet SLA call quota for the day

Reason For Leaving : Contract

EMPLOYMENT IHS Recruiting (contract)PERIOD OF EMPLOYMENT June 2011 – July 2013LAST POSITION Desktop Support Technician

RESPONSIBILITIES

Desktop Support Technician

Seconded to IBM at their client/s

SafmarineMaerskDamcoAPM Terminals (formerly SATI)BP

Desktop SupportInstallation and configuration of pc’s on desktop sideRemote, telephonic and onsite supportAdvice, hardware, software, application supportBasic Active Directory support, moving, disabling accounts and resetting passwordsNetwork troubleshooting to patch panel and switchTelephonic supportTroubleshooting of faulty devices, points up to pabx patch panelAuditing of Hardware and equipmentAsset Management and stock counts of equipmentOngoing training of new policies and procedures within IBM Global Technology ServicesReporting to both local, and regional management and team leaders timeously

Reason For Leaving : Contract position

EMPLOYMENT Weigh-less PERIOD OF EMPLOYMENT May 2011 – June 2011LAST POSITION I.T Technician

RESPONSIBILITIES

I.T Technician for Weigh-less

Setup new users (desktop side)Repair, upgrade pc's and laptopsChange backup tapesCheck wireless access PointsCheck internet connectivityCheck exchange is runningMonitor paper levels in printersRespond to general queriesAssistance and escalation of mail issuesTelephonic and remote assistance to field agentsReload faulty pc's and laptop’sLog printer faults to service providersLog ADSL, DIGINET and PABX faults to respective service providers

Reason For Leaving : Career advancement

EMPLOYMENT Datacentrix PERIOD OF EMPLOYMENT July 2006 – February 2010LAST POSITION Support Engineer

RESPONSIBILITIES

LAN Support at Department of Co Operative Governance And Traditional Affairs [December 2009 – Feb 2010]Duties:

Desktop supportProject managementTraining of 3 interns

Sites:

NataliaMinistryWadley House

Software supported:

Windows XPNovell clientNovell GroupwiseOffice 2003BASARS

Support Engineer - Contracted to SITA to Office Of The Premier – LAN Support [June 2009 – December 2009]Duties

LAN Support :

Supervision of HelpdeskCall logging and fault escalationTelephonic and remote supportTroubleshooting of VOIP faultsInternet connectivity3G installation and connectivity (workstation level)Email connectivity and troubleshooting(workstation level)First line hardware support with Blackberry DevicesBlackberry connectivity and administration with BES SoftwareMonitoring and first line support of Blackberry ServerMonitoring of Antivirus – Trend MicroSupport for Mobile Office - 3G, software and hardwareSupport for cabinet meetings Special attention to High Profile user’s eg: Premier and Director General and respective officesInstallation, configuration and support of home offices of Premier and High Profile user’sAssistance with 3rd party solutions with e-mail and media facilitationSetup and connectivity of Audio Visual equipmentSetup and connectivity of Data ProjectorsOcassional troubleshooting of networked DSTV Satellite Decoder SystemsSetup and configuration of new pc, laptop’s, printers, blackberry’s and peripheralsTroubleshooting of hardware, software, network faults of pc, laptops and peripheralsScheduling and supervision of 3rd party work affecting network downtime and ensuring networkfunctionality thereafterAdvice and assistance with IT related matters, projects, and software and hardware purchasesTesting of software and hardwareProject management and co-ordinationSupport for various departments with setup, configuration and support for meetingsrequiring audio visual and IT equipment offsite (for eg : Printers)Facilitation, supervision and follow up of 3rd party repairs and solutions (Switchboard Servers, Premicells,3G Repeaters, etc)Assistance with software and basic hardware data recovery of critical data for high profile user’sEscalation of critical faults to higher managementMeeting of SLA deadlinesProject Management

Software Supported:

Microsoft Windows XP Pro Novell ClientNovell GroupwiseMicrosoft Office 2000, 2003 packagesInhouse ApplicationsMiscellaneous Programs (ie: Adobe Acrobat, etc)ARSBAS

Site:

Old Telkom Building - Pietermaritzburg

Hardware Support Engineer – SAB - [February 2009 – June 2009]Duties:

Hardware support for HP Desktops and Laptops at SAB in KZN regionMeeting of SLA deadlines

Software Supported:

Microsoft Windows XP Pro Microsoft Office 2003 package

Hardware Supported:

IBM and HP Desktops and Laptops

Support Engineer – Datacentrix – In-house Engineer – [July 2008- February 2009]Duties:

Hardware and Software support for Datacentrix in KZN regionMeeting of SLA deadlines

Clients:

African BankT SystemsFast N FreshSABToyota SASABSSABCProtea HotelsVarious Government Departments

Hardware Support:

All makes of pc’s and laptops including IBM compatiblesServer’s, mainly HP Blades and IBM ServersProject management

Software Supported:

Windows XP Home

Windows XP ProWindows Vista BusinessWindows 7 Pro

Hardware Support Engineer - Datacentrix at Toyota SA Prospecton – [July 2006 – July 2008]Duties:

Onsite hardware warranty of HP and IBM desktops and laptopsTroubleshooting of hardware and software problemsLAN Support at Toyota Access WarehouseSupport/configuration and troubleshooting of wireless infra-red handheld scanners at Access WarehouseMeeting of SLA deadlines

Software supported:

Windows XP ProWindows Mobile (Wireless Infra Red Handheld Devices)Lotus NotesMicrosoft Office 2000/2003 package

Hardware supported :

IBM Desktops and LaptopsHP LaptopsVarious Peripherals and Printers

Sites:

Toyota SA ProspectonToyota SA TSD (Toyota Stamping Division – Mobeni)Toyota Access Warehouse (Edwin Swales – Bluff)

REASON FOR LEAVING Career Advancement

PREVIOUS EMPLOYMENT Advocate SolutionsPERIOD OF EMPLOYMENT November 2004 – June 2006LAST POSITION Junior Field Technician

RESPONSIBILITIESDuties:

Hardware support in KZN regionLan Support at Santam Project Management

Software Supported:

Windows XP ProWindows XP Home

Hardware Supported:

Sahara Pc’s, Laptop’s and ServersAcer Pc’s, Laptop’s and Midrange Servers

Packard Bell/NEC Pc’s and Laptops

REASON FOR LEAVING – Career advancement

PREVIOUS EMPLOYMENT Kinesis LogisticsPERIOD OF EMPLOYMENT February 2001 – October 2004LAST POSITION Bulk Picker

RESPONSIBILITIESDuties:

Picking, checking and packaging of pharmaceutical goods

REASON FOR LEAVING – Had a passion for working in the Information Technology field

References :

Mr Terry E LewisOwnerNetwork Support

Contact : 0824571466

Lushina Nohari PandayRecruitment ConsultantCarlysle Human Talent

Contact : 086 193 7637

Mr Kenneth Mervyn Kotze (Senior)Team LeaderIBM

Contact : 0784578110

Mr Ridwaan HamidIT ManagerWeighless

Contact : (031) 765 1600

Mr Hartmut EckhardtRegional DirectorDatacentrix

Contact : 031 267 1777

Mr Kevin Pillay

Regional Manager Advocate Solutions

Contact : 082 331 0815