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    Transforming GovernmentThe Journey to Cloud Computing

    Presentation at IDG CIO ConferenceHanoi, 23-25 September 2010

    James S L YongDirector, Public Sector Programs (ASEAN) [email protected]

    CiscoCapitalCisco

    Capital

    PublicSectorPublicSector

    Collaboration& Comms

    Collaboration& Comms

    UC, DC &Cloud

    UC, DC &Cloud Borderless

    NetworkBorderless

    Network

    CiscoServices

    CiscoServices

    2

    James S L Yong

    Director, Public Sector Programs (ASEAN) in Cisco SystemsCareer experience of 25 years in organizations like Wang (UK), HP,

    S Shell, CapGemini, Singapore Telecom and NCS, holding variouspositions in ICT, finance, marketing and business consulting

    Conducted workshops & consulted to private and public sector clients in ASEAN,China, HK, Taiwan, Japan & Mexico. Ran own Internet consultancy in mid1990s. Pioneer of cybercafes in Spore

    Degrees and professional qualifications in Computer Science, Business SystemsAnalysis & Design, and Accounting & Finance from the UK.Attended executive programs at Harvard Kennedy School of Government & the London Business School

    Frequent speaker at e-Government conferences in Asia-Pac. Wrote manyarticles & papers. Published book E-Government in Asia (Marshall Cavendish, 2005)

    On Advisory Board of International Academy of CIOs (co-chairedby George Mason & Waseda universities)

    [email protected]

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    AgendaNational Priorities

    Government ICT Challenges

    The Journey from DC to Cloud

    Global Examples of Cloud in Government

    Ciscos Cloud Solutions & Services

    2010, Cisco Systems, Inc. All rights reserved

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    Begin with the End in Mind (Stephen Covey)

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    VNs Socio-Economic DevelopmentStrategy (2011-2020) is the blueprint forthe future

    Some Key Focus Areas:

    Economic Growth & Stability

    Education, training, HR development

    Poverty reduction

    Healthcare

    Science & Technology

    Natural Resources, Environment andSustainability

    Defense & Security

    Building up institutions of a SocialistMarket Economy

    2010, Cisco Systems, Inc. All rights reserved

    Socio-EconomicDevelopment

    Strategy(2011-2020)

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    It will be supported byVietnams ICT Progress

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    eGovernment InitiativesKey Areas:

    Government Computerization

    Databases on Citizens, Businesses, Land, etc

    Agency Websites & Portals

    Intra and Inter-Agency Applications

    Communications systems (e.g. e-mail, video)

    E-Learning & Capacity Building

    ICT infrastructure deployment

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    ICT Demands increase in Scale and Complexity

    CPUDATA

    DATA

    DATADATA

    DATA

    DATA

    CPU

    CPU

    CPU

    CPUCPU

    CPUDATA

    DATADATA

    CPUDATA

    DATA

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    AgendaNational Priorities

    Government ICT Challenges

    The Journey from DC to Cloud

    Global Examples of Cloud in Government

    Ciscos Cloud Solutions & Services

    2010, Cisco Systems, Inc. All rights reserved

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    Public Sector ICT Teams, What keepsYOU working late nights?

    ComplexityComplianceScalabilityTransparency

    EfficiencyCybersecurityPhysical SecurityBudget Pressures

    Economic TurbulenceAdministration DirectivesSilo Communities of InterestRegulatory and Legal issues

    ICT Dept

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    The Public Sector Balancing Act

    Open publicaccess to

    information

    Hire & retaintop talent

    Focus on internalagency operations

    Expand services forcitizens, stakeholders

    Ensure securityand privacy

    Manage budgetpressures

    Drive inter-agencyinteroperability

    Control ICToperating costs

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    Too much complexity.Too hard to change.

    The usersare frustrated.

    IT is frustrated.

    Newapproachesare required.

    IT Infrastructure Needs to Change

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    AgendaNational Priorities

    Government ICT Challenges

    The Journey from DC to Cloud

    Global Examples of Cloud in Government

    Ciscos Cloud Solutions & Services

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    From Consolidation to Cloud

    [ Source: Federal Data Center Consolidation Initiative, GSA (2010) ]

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    On Data Center Consolidation

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    USA News (10 Jun 2010)Obama puts presidential weight behindgovernment data center consolidation orders

    US President Barack Obama ordered all federalagencies to accelerate their efforts to deviseplans to get rid of excess properties, includingData Centers.The order adds pressure on agencies to complywith the order Federal CIO Vivek Kundra issuedearlier, setting 30 Aug 2010 as the deadline tosubmit final DC consolidation plans for budgetapproval.According to Kundra, the federal governmentwent from 432 DCs in 1998 to more than 1,100in 2009. In 2006, federal servers and DCsconsumed more than 6 billion kWh of electricity.Obama also ordered that all agenciesimmediately adopt policies against expandingDCs beyond their current footprint.The President also set a target for cost savingsthe government must achieve through theconsolidation: $3 billion by end of fiscal 2012.

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    The Evolution of Computing ArchitectureFrom Mainframe to Cloud & Beyond

    Web

    CloudClient Server

    MinicomputerMainframe

    1960 20101970 1980 1990 2000

    Disruptor:DC Virtualization

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    IT resources and services that are abstracted from theunderlying infrastructure and provided On-Demand

    and At Scale in a multi-tenant environment

    WHAT IS

    CLOUD COMPUTING?

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    Cloud Computing vs. Traditional ICT

    TraditionalComputing

    Dedicated

    Traditional hardware

    procurementNew services addedmanually

    Manual repair ofsystem failure

    Months

    Incremental Capexpurchases

    Shared

    Self service

    Scale on-demand

    Automated recovery due tointegration / interoperable

    Minutes

    Pay per use

    Consumption

    Ease of Use

    Scalability

    Availability

    Provisioning

    Cost

    CloudComputing

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    Putting the pieces together

    Public Private Hybrid CommunityDeploymentModels

    ServiceModels

    Software as aService (SaaS)

    Platform as aService (PaaS)

    Infrastucture as aService (IaaS)

    EssentialCharacteristics

    On-DemandSelf Service

    Broad NetworkAccess Resource Pooling

    Rapid ElasticityMeasured Service

    Visual Model of NISTs Working Definition of Cloud Computing

    http://www.csrc.nist.gov/groups/SNS/cloud-computing/index.html

    2010, Cisco Systems, Inc. All rights reserved

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    Cloud computing models

    PRIVATE CLOUD

    Operated solely for anorganization.

    COMMUNITY CLOUD

    Shared by severalorganizations andsupports a specificcommunity that has

    shared concerns

    PUBLIC CLOUD

    Made available to thegeneral public or a large

    industry group and isowned by an organization

    selling cloud services.

    HYBRID CLOUD

    Composition of two or moreclouds (private, community, or

    public) that remain unique entitiesbut are bound together bystandardized or proprietary

    technology that enables data andapplication portability

    NIST: Definition of Cloud Computing, Draft version 14

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    Benefits of Cloud Computing

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    Public sector cloud computing challenges

    Avoiding vendor and technology lock in Competition laws and policies Effects of national legislative and regulatory framework

    Current lack of open standards and interoperability Security & privacy Sovereignty risks Governance and management Business continuity Government agency acceptance and adoption of cloud model

    The public sector faces some particular challenges inmoving to cloud computing:

    Cisco expects that most governments will choose to address these challengesby adopting the private or community models of cloud computing.

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    AgendaNational Priorities

    Government ICT Challenges

    The Journey from DC to Cloud

    Global Examples of Cloud in Government

    Ciscos Cloud Solutions & Services

    2010, Cisco Systems, Inc. All rights reserved

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    Cloud Momentum among U.S.Government Agencies, States, and Cities

    U.S. Government-wide portal USA.gov is moving to the cloud

    U.S. National Institute of Standards and Technology to help federal agenciesdetermine how to proceed with cloudwith a focus on standards for security and

    privacy

    U.S. agencies and departments are using third-party cloud services fromTerramark Worldwide

    Department of Transportation, White House.gov, USA.gov, data.gov, and theLibrary of Congress Experience currentlyNASA: Cloud Nebula is using the Containerized Data Center solution

    State of Florida : master contract for statewide access to cloud compute resourcesWashington,D.C .: 38,000 city government employees now have unlimited access

    to Google documentsand services such as GmailLos Angeles, CA : 30,00 city employees to receiveemail services from cloud file

    serversoperated by GoogleCarlsbad, CA : 1,100 city employees moved onto MicrosoftOnline Services email

    and web conferencing

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    Cloud gains momentum in Government 1

    Example #1

    In Washington DC, all 38,000 city government employeeshave unlimited access to Google services and Gmail.

    This was initiated by Vivek Kundra, the former CTO of theDistrict of Columbia who was recently appointed CIO of theUS Federal Government.

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    Cloud gains momentum in Government 2

    Example #2

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    Cloud example 2: USA starting to see results

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    Cloud gains momentum in Government 3

    Example #3Japans Ministry of Internal Affairs and Communications(MIC) announced plans to build an all-of-government cloudcomputing infrastructure as part of a wider Digital JapanCreation Project.This will be built in stagesfrom now to 2015. MIC intendsthat the new infrastructure,called the Kasumigaseki Cloud,will consolidate all govt ICTsystems into a single cloud toimprove operational efficiencyand reduce costs.

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    Cloud gains momentum in Government 4

    Example #4

    In Australia, the New South Wales Department of Education &Training decided to use Gmail for 1.5 million students.

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    Cloud gains momentum in Government 5

    Example #5

    The UK Government ICTStrategy paper, published inJan 2010, clearly emphasisesthe importance given to DataCentres and Cloud services for

    the UK public sector

    2010, Cisco Systems, Inc. All rights reserved

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    AgendaNational Priorities

    Government ICT Challenges

    The Journey from DC to Cloud

    Global Examples of Cloud in Government

    Ciscos Cloud Solutions & Services

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    Trusted

    Controlled

    Reliable

    Secure

    The Data Center Today

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    CloudComputing

    Trusted

    Controlled

    Reliable

    Secure

    Flexible

    Dynamic

    On-demand

    Efficient

    Why Cloud Computing ?

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    Flexible

    Dynamic

    On-demand

    Efficient

    Trusted

    Control

    Reliable

    Secure

    Network Platform

    CloudComputing

    VirtualizationVirtualizedData Center

    Information & Applications

    Governance & Security

    Why Cisco?

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    Deliver products, solutions & servicesto organizations to build secure Clouds

    Enable Service Providers to deliversecure Cloud solutions & servicesto their customers

    Advance the market for Cloud by drivingtechnology innovation, open standardsand ecosystem development

    Ciscos Cloud StrategyAddressing Our Customers Business Challenges

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    Communications & Collaboration Solutions(Delivered via SaaS and On-Premise)

    Collaboration and Unified Communications

    End-to-End IaaS-Enabling SolutionsUnified ServiceDelivery

    Computing System &Unified Fabric

    Data Center 3.0

    Pervasive Trust & Security SolutionsComprehensive Security Suite

    Cisco Cloud SolutionsWhat We Offer & Where We Differentiate

    2010, Cisco Systems, Inc. All rights reserved

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    IaaS is a journey

    Each organization isat a different stage

    Cisco CloudEnablement:

    Customized strategy,planning and design,and implementation

    Based on thecustomers targeted

    IaaS offering

    The Journey to

    Infrastructure-as-a-Service Cloud

    Billing/ Chargeback

    Model

    UnifiedFabric

    UnifiedComputing SolutionPlanand Design

    Architecture Strategyand Roadmap

    Data Center Virtualization

    Systems ManagementIntegration

    IaaS Strategy

    IaaS Planningand Design

    IaaS Implementation

    IaaS Optimization

    IP NGNIntegrationIncl.QoSSLAs

    Orchestration

    B u s i n e s s V a l u e

    Architecture Solution Deployment

    TheFundamentals

    SolutionDesign

    BestPractices

    TrustedAdvisor

    IaaS Cloud Enablement Offerings

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    Cisco Services for Cloud EnablementWhat architecture

    maximizesvirtualization,

    orchestration speed,and chargeback

    capabilities?

    What architecturemaximizes

    virtualization,orchestration speed,

    and chargebackcapabilities?

    What can clouddo for my

    business?

    What can clouddo for my

    business?

    How do we realizeour cloud architecture-on-time, within budget,

    and in ourenvironment?

    How do we realizeour cloud architecture-on-time, within budget,

    and in ourenvironment?

    Proven DeliveryCapability

    Worldwide ExpertiseWorldwide Presence

    AccelerateTime to Value

    AssessStrategy

    Technology and Security

    Management Tools

    Operational Readiness

    Business Case

    Chargeback Approach

    Program and ArchitectureManagement Offices

    IaaS Design

    Technology and Security

    Tools Architecture

    SLA Design

    Chargeback Design

    Program and ArchitectureManagement Offices

    Implement

    Technology, Security, Tools,Facilities

    Orchestration Integration

    Workload Migration

    Staging and Validation

    Program and ArchitectureManagement Offices

    CloudStrategyService

    CloudPlanning

    and DesignService

    CloudImplementation

    Service

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    ProgramManagement

    Office

    ArchitectureManagement

    Office

    Establishing the Strategy forInfrastructure as a Service (IaaS)

    Return on Investment (ROI)Cost Benefit Analysis

    Cost-Benefit Driven Strategy

    Cloud Strategy

    Holistic Approach Business ProcessEvolutionIncreased Business

    Responsiveness

    What Is the Cloud Strategy Service?

    Cloud strategy and value analysisCloud architecture value analysis (business case)

    Cloud technology and security assessmentsCloud operations r eadiness assessment

    Cloud management tools gap analysis andassessment

    Cloud chargeback modelling assessmentApplications cloud dependency assessment

    Assessments to developcustomer-specific cloud

    strategyMultitenant, virtualized

    architectureIntegrated security

    Tools/orchestration strategyPeople/process/ITSM

    changesrequiredChargeback strategy

    SLA strategyApplications cloud

    dependency assessment

    Identify IaaS opportunitiesto maximize ROI

    Development/testBusinessContinuity

    Planning/Disaster RecoveryComputing as a Service

    VirtualData Infrastructure

    Key Features

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    ProgramManagement

    Office

    ArchitectureManagement

    Office

    Detailed Specification Design andMigration Planning for IaaS

    Infrastructure Migration Design

    Risk Reduction

    Cloud Planning and Design

    Design for Scale,Agility, Securityand Compliance

    Business Case andProcess Roadmap

    Seamless Strategyand Migration Plan

    What is the Cloud Planning and DesignService?

    E2E technology and tools architecture blueprintOperations readiness roadmap

    E2E strategy and roadmapFacilities designSLA and billing/chargeback plan

    Migration plans

    Highly customizedengagement,SOW-based

    Overarching programmanagement to ensure

    seamless partner delivery

    Architecturemanagement office toensure architectural

    adherence

    Tools/orchestrationdesign into customers

    environment

    End-to-end architecturedesign to build solutionin key problem areas

    of virtualization,orchestration, security,chargeback, and SLAs

    Key Features

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    ProgramManagement

    Office

    ArchitectureManagement

    Office

    Accelerated, Risk-MitigatedRepeatable Implementations

    Zone Build-Out, Staging, Validation

    Cloud Implementation

    What Is the Cloud Implementation

    Service?

    Cloud architecture proof of conceptTools orchestration proof of concept

    Architecture implementationSecurity implementation

    Tools/NMS implementationApplication migration

    Highly customizedengagement, SOW-based

    Overarching programmanagement to ensure

    seamless partner delivery

    Architecture managementoffice to ensure

    architectural adherence

    Tools/orchestration designinto customers

    environment

    Application migration

    Staging and validationtesting to prove solution inkey problem areas of

    virtualization, orchestration,security, chargeback, and

    SLAs

    Leverages best-in-classpartners

    Key Features

    Risk Reduction

    Full ScaleImplementation

    Business ProcessIntegration

    Seamless PartnerManagement

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    "We can't solve problems by using thesame kind of thinking we used whenwe created them."

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