Judy de Torok

Improving the Customer Experience

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SOUTHERN AREA PCCJanuary 13, 2015

Where we are

What we do

Who needs what when

Where do we go from here

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AREAS OF FOCUS

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Exceeded holiday delivery projections

Strong package growth: 18% growth over last year: 524 million packages in December

Sunday package delivery – began in November

First Quarter Revenue remains above plan

Strong service

THIS IS OUR SEASON!

WHERE WE ARE…

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2015 ECONOMIC TRENDS

U.S. economy is still the best in the world

Our economy added: 353,000 jobs in November, 2014 252,000 jobs in December, 2014

Economists predict a strong 2015

Jobless rate plunged to 5.6 percent, its lowest since July 2008

FUTURE TRENDS

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FINANCIALLY End of Fiscal Year 2014, USPS

operating revenue was $67.8 billion

The integrated financial plan for 2015 is: $69.6 billion

This growth is attributed to 13.1% volume growth in shipping and packages

Standard Mail slight volume growth of 1.3%

The trend in First-Class Mail decline continues

WHERE WE ARE…

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OPERATIONALLY Since 2006, the USPS has cut

352 million work hours

The 2015 financial plan calls for another reduction of 5 million work hours

The challenge continues to increase in delivery points with declining mail volume

Organization success with right-sizing network, Postplan savings, use of non-career employees

WHERE WE ARE…

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Proposed 2015 Promotion Calendar

First-Class Mail Earned Value Promotion (May 1 – July 31)

First-Class Mail Color Transpromo Promotion (June 1 - Nov 30)

Standard & First-Class Mail Emerging and Advanced Technology Promotion (May 1 - Oct 31)

Standard Mail Drive Mobile Engagement Promotion (July 1 – Dec 31)

2015 PROMOTIONS

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The 113th Congress concluded January 2, 2015

Republicans have control of both House and Senate Postal reform advanced in the past Congress but was not acted

upon

Congress reorganizing now…new Committee Chairpersons and members forthcoming

LEGISLATIVE UPDATE

POSTAL REFORM

CHIEF OPERATING OFFICER

MEGAN BRENNAN

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LEADERSHIP TRANSITION

POSTMASTER GENERAL, CEO

PATRICK R. DONAHOE

WHAT WE DO

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Helps Customers Grow the Mail

Bridge to Large Customers and Associations

Resolve Customer Problems and Answer Questions

Promote Value of the Mall

HOW WE COMMUNICATE

PMG Industry Meetings

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NATIONAL POSTAL FORUM

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2014 NPF CUSTOMER FEEDBACK

Why did you attend?

What would you say is the most important reason for attending the Forum?

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CUSTOMER EDUCATION OFFERINGS

WHY SHOULD YOU ATTEND NPF 2015?

Workshop Tracks

Customize your Forum by choosing workshops that best fits you and your business

Marketing Shipping (Domestic & International) Mail Center Operations Leadership Skills & Development Specialized

Over 125 Educational Workshops

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KEY NPF PROGRAM ELEMENTS

2015 PROGRAM HIGHLIGHTS

Mail Certification: Executive Mail Center Manager (EMCM) & Mail Design Professional (MDP)

Opportunity to meet and network with mailing industry leaders, including USPS executives

National Area Focus Group meeting, PCC Opening Session, Technology Tuesday

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GROWING THE BUSINESS TOGETHER

ALERTS

Watch for USPS mail certification program offerings

Registration is now open

Visit the NPF website frequently for continuous updates: http://npf.org/

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Postmaster General’sMailers Technical Advisory Committee

An association of associationsRepresentatives of mailing industry – not companiesCurrently 53 Association members

One Association Executive and up to Three Association Representatives per Association

2015 Focus Areas – defined by PMG First-Class Mail Periodicals Standard Mail Package Services

Preparation and Entry Visibility/Service Performance and Address

Quality Mail Piece Design and Product Development Payment and Acceptance

MTAC

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SOUTHERN AREA PCCs

Alabama

Mississippi

Suncoast

Gulf Atlantic

South Florida

Rio Grande

Fort Worth

Oklahoma

Arkansas

Dallas Louisiana

Houston

29 Active PCCs

30 Total Awards in 2014 6 Leadership Awards 24 Premiere Awards

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PCC MISSION STATEMENT Promote local cooperation and support of USPS

initiatives

Foster a close working relationship between USPS and business mailers

Share information and exchange ideas about new and existing USPS products, services, programs, and procedures that affect business mailers

Help PCC member organizations grow professionally through focused educational programs

September 21 – 25, 2015

Officers speaking

Nationwide at PCC events

Host city for National PCC

Week: Portland,Oregon

Consistent strategic

messaging

Premier and Leadership Awards to

PCCs

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NATIONAL PCC WEEK

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PCC STRATEGIC PLAN

Outreach to Major Metro PCC Tours

Expand PCC Education Opportunities – Certification Initiatives (EMCM & MDP, Workshops-in-a-Box, Monthly Webinars)

Increase PCC Membership

Strengthen PCC / MTAC Partnership

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INSIGHTFUL PCC ACTIVITIES at NPF 2015

PCC Opening Session

PCC Workshops

PCC Peer-to-Peer Roundtables

PCC Booth …and much more

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GALLUP POLLSurprising Facts

November 2014 Gallup poll show USPS enjoys the most positive image of 13 high-profile government agencies

72 percent of Americans surveyed rated USPS as excellent or good

The highest marks came from the youngest customers

WHERE DO WE GO FROM HERE

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MOBILE ACCESS

More than 2 million visitors have downloaded USPS app across all platforms

Over 40 million have visited our mobile site

We offer eCommerce features so you can buy stamps, create and print shipping labels, access to your USPS.com account or manage payments

Mobile site is m.usps.gov

WHERE DO WE GO FROM HERE

WHERE DO WE GO FROM HERE

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http://www.youtube.com/watch?v=MOXQo7nURs0

For Your Business!

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Thank You