Embed Size (px)
DESCRIPTION
Citation preview
At a Glance: Julian Bakery founded their business on creating wholesome, organic breads. Their breads have all the proteins that are essential for life in every slice. The Julian Bak-ery specializes in low carb, gluten free, and Paleo products. Julian Bakery’s recipe for success has driven massive growth with eCommerce orders peaking at 1500 shipments per week. With customers all across the country, Julian Bakery turned to OzLINK to streamline their shipping. Industry: Retail, Wholesale, eCommerce Oz Solutions: OzLINK Shipping Applications: QuickBooks, OnTrac, Endicia Key Benefits:
Leveraged USPS and OnTrac to serve the entire US with 2 day delivery
Selection of carrier and services was automated
Automated selection of packaging saving $58.5K per year on shipping costs
The Challenge: With a growing set of natural products including breads, protein bars, pasta, and other baked goods; coupled with an expanding set of customers, Julian Bakery needed to automate and streamline their shipping process. Their aggressive growth was causing the following issues:
A mix of wholesale and retail orders, a more complex product mix was straining the warehouse team in selecting the right packaging
Selecting and using the right shipping options was resulting in excessive shipping costs
Customer visibility to order delivery status and tracking was not real time
The Solution: Julian Bakery implemented OzLINK Shipping. The solutions pulls sales orders from QuickBooks, automating the selection of boxes or envelopes based on the products in the order. Additional business rules select either OnTrac for west coast custom-ers or USPS the rest of the country. Finally, at ship time an automated branded e-mail is sent to the customer confirming the order contents and providing the tracking information. The results are:
Order fulfillment was more automated, cutting processing time by 63%
Shipping errors and costs were reduced dramatically
Customer satisfaction and follow-on orders increased due to the branded e-mail
Julian Bakery
Julian Bakery Grows Organically With OzLINK
“OzLINK has created
outstanding return on
investment. Other solutions we
looked at were significantly more
expensive and too complex “
-Heath Squier,
CEO,
Julian Bakery
OZ DEVELOPMENT , INC . Phone: 508-366-1969
www.ozdevelopment.com
OzLINK Customer Success Story
