Justin Anderson3 Westbourn Terrace

Milford JunctionMonk Fryston

Leeds LS25 5de

Home Tel: 01977 219530Mobile: 07900 55 13 13Email: jfa666@aol.com

PROFILE

Highly experienced and professional Telephone Account Manager with a consistent successful track record within the Technology industry. Committed, enthusiastic, adaptable, with an energetic approach. Customer driven, and tenacious in achieving customer satisfaction. Excellent team player with experience working within Account Teams to ensure customers are provided with the most innovative and competitive solutions.

CAREER HISTORY

Tunstall Healthcare2003 - Present

Internal Account Manager

The primary focus of my current role is to drive growth in orders for a defined customer account base. This role involves supporting the Account team to identify and close opportunities for new and replacement Telecare.

I maintain regular contact with all customers and have developed excellent and trusted relationships with all key customers. I have always offered continuity to Scottish customer base and this is reflected in our success in this geographical area.

I Have Extensive knowledge of Tunstall internal processes, and full Telecare portfolio. And am often consulted for my Technical knowledge regarding products, and have also helped with several tenders for Scotland, and the North West.

I always try to exceeding customer satisfaction, and in the 9 years I have been with Tunstall have never had a complaint against me but have helped resolve plenty

As part of my roll in the office I Ensuring that all activity and information is updated and reflected in Sales Logix. And was the original administrator when the data base was installed, and gives new staff members training on a regular basis.

I regard myself as Good team player, confident with excellent communication skills. And also self motivated Recently I introduced the concept of “Replacement Program” and implemented several suc-cessful trial sites in Scotland. This project was initially to identify vintage Telecare units within the Council’s PNC database allowing Tunstall to build a significant future pipeline of opportunity, whilst offering this service to the customer in a consultative approach.This has immediately proved so successful that the decision has been made to roll out the pro-ject over the entire UK PNC customer base. Forecast replacement figures in Scotland alone are indicated increase by over £500k per annum.

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This project is not designed to be a quick win but will identify an ongoing and deliverable pipeline for Tunstall for many years.

Rocom Group PLC 1995 - 2003

Corporate Account Manager

Manage and develop both public and corporate customer relationships to ensure that Rocom is positioned as preferred supplier for all products and services within designated client base. Also to Manage and grow named and key accounts within the top 100 accounts held by Rocom.

Achieved multi dimensional contact strategy within accounts, building a depth of understanding and trust, ultimately leading to successful strategic long term relationships.

Played a significant role in redesigning the Rocom website. This development resulted in the reduction of credit card fraud by 92%, and increased the number of hits to the website. (Rocom website was subsequently sold to one of its competitors, and the format is still used to this day)

Responsible for identifying and managing 400 zero spend accounts as a personal goal, with the result that 179 placed orders within the first 6 months.

Consistent achievement of all targets. This included revenue, margin, personal and departmental.

Promoted to - Corporate Sales Team Manager.

Supervising a team of twelve Telephone Account Managers, reporting weekly to Senior Management on team performance and sales figures.

Responsible for expanding the team by adding a direct sales department to sell to the general public, this team was measured on profit margin and targeted with finding new business. Once this department was a proven success, was then asked to review the returns department and returns procedures with in the company.

Rexam Packaging 1989 - 1995

Warehouse Operative - General duties including driving forklift truck working 12 hour shifts. Progressed to Assistant working on 4 colour printing press machines then promoted again in 1994 to Operator.Due to business restructure my role was made redundant in May 1995.

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QUALIFICATIONS/EDUCATION

Wetherby High School 6 GCSE's 1981 – 1987

Personal Trainer MVQ level 3 Leeds City Council

Training

Dale Carnegie Sales Training and Personal Development Plantronics Technical Telecoms Integration

PERSONALDate of Birth: 12th May 1970

Driving Licence: Car and Motorbike Full, cleanNon Smoker

INTERESTS

I am currently restoring /renovating a very run down 1940's railway house, and am very interested in DIY projects and property. I also have a keen interest in health and fitness and try to attend the gym three times a week. I also enjoy playing the electric guitar.

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