APICS CSCP Primary References for 2011
CSCPKnoWerX Education (India) Private LimitedAPICS 2013 CSCP
List of Primary References and Additional AidsCertified Supply
Chain Professional (CSCP)
Module namePrimary reference sequence numberAlternate edition
numberPrimary reference titleAuthor(s)EditionEdition
typeBindingPublisherYearISBN-13PagesTable of
ContentsCommentsAPICSKnoWerXStock numberNon-member price
(US$)++Member price (US$)++Estimated delivery timeCorporate credit
price (`)##Non-member price (`)##Member price (`)##Estimated
delivery timeCertified Supply Chain Professional (CSCP)11APICS
Certified Supply Chain Professional (CSCP) Learning
System2013USPaperbackAPICS20131484LS_1No stock
number$1,275$945Imported, 1 to 2
weeks`74,590`70,110`63,100Imported, 1 to 2 weeks21APICS
DictionaryEditor: John H. Blackstone Jr., Ph.D., CFPIM, Jonah's
Jonah13USPaperbackAPICS2011978061539441116401102-2011$50$30Imported,
1 to 2 weeks`2,710`2,550`2,420Reprinted, up to 1 week31Supply Chain
Logistics ManagementDonald J. Bowersox, David J. Closs, M. Bixby
Cooper and John C.
Bowersox4USHardcoverMcGraw-Hill20129780078024054496SCLM_103998-V4$183$174Imported,
1 to 2 weeks2Supply Chain Logistics ManagementDonald J. Bowersox,
David J. Closs, M. Bixby Cooper and John C.
Bowersox4InternationalPaperbackMcGraw-Hill20129780071326216544`4,690`4,410`4,410Up
to 1 week41Principles of Supply Chain ManagementRichard E.
Crandall, William R. Crandall and Charlie C. Chen1USHardcoverCRC
Press20109781420091076645PSCM_103903$84$76Imported, 1 to 2
weeks2Principles of Supply Chain ManagementRichard E. Crandall,
William R. Crandall and Charlie C. Chen1IndianPaperbackTaylor &
Francis/BSP Books 20109781420091076595`730`690`690Up to 1
week51Introduction to Supply Chain Management TechnologiesDavid
Frederick Ross, CFPIM2USHardcoverCRC
Press20109781439837528424ISCMT_103925-V2$72$65Imported, 1 to 2
weeks`5,970`5,610`5,610Imported, 2 to 6 weeks61Designing and
Managing the Supply ChainDavid Simchi-Levi, Philip Kaminsky and
Edith
Simchi-Levi3USHardcoverMcGraw-Hill2008978007334152154403819$143$136Imported,
1 to 2 weeks2Designing and Managing the Supply ChainDavid
Simchi-Levi, Philip Kaminsky and Edith
Simchi-Levi3IndianPaperbackTata
McGraw-Hill20089780070666986560DMSC_1`650`610`610Up to 1
week71United Nations Global Compact: Corporate Sustainability in
the World Economy2011Downloadable PDFUN Global Compact
Office20116http://www.unglobalcompact.org/docs/news_events/8.1/GC_brochure_FINAL.pdf81UN
Global Compact Management Model: Framework for
ImplementationDeloitte Touche Tohmatsu2010Downloadable PDFUN Global
Compact
Office201032http://www.unglobalcompact.org/docs/news_events/9.1_news_archives/2010_06_17/UN_Global_Compact_Management_Model.pdf91GRI
Sustainability Reporting Guidelines G3.1G3.1Downloadable PDFGlobal
Reporting
Initiative201156https://www.globalreporting.org/resourcelibrary/G3.1-Sustainability-Reporting-Guidelines.pdf101GRI
Sustainability Reporting Guidelines G3.1 Reference
SheetG3.1Downloadable PDFGlobal Reporting
Initiative20112https://www.globalreporting.org/resourcelibrary/G3.1-Quick-Reference-Sheet.pdf111Additional
reference materialshttp://www.apics.org/cscp++ Prices do not
include approx. 25% to 100% shipping and handling charges that are
charged by APICS on international shipments to India.## Prices
change everyday and are only indicative. Please check for correct
price on day of buying. No shipping and handling charges within
India.Prices marked in yellow are included in the bundled
examination fee.
Module nameAdditional aid sequence numberAlternate edition
numberAdditional aid titleAuthor(s)EditionEdition
typeBindingPublisherYearISBN-13PagesTable of
ContentsCommentsAPICSKnoWerXStock numberNon-member price
(US$)++Member price (US$)++Estimated delivery timeCorporate credit
price (`)##Non-member price (`)##Member price (`)##Estimated
delivery timeCertified Supply Chain Professional (CSCP)11APICS CSCP
Exam Content ManualCSCP
Subcommittee2013USPaperbackAPICS201320ECM_109031-2013$25$25Imported,
1 to 2 weeks`2,340`2,200`2,090Reprinted, up to 1 week++ Prices do
not include approx. 25% to 100% shipping and handling charges that
are charged by APICS on international shipments to India.## No
shipping and handling charges within India.Prices marked in yellow
are included in the bundled examination fee.Exam Bundle Total
(`)`77,300`72,660`63,100`89,340`83,980`74,420
&G
ECM_1BackAPICS CSCP Exam Content ManualCSCP Subcommittee -
2013Stock #09031-2013Table of Contents
Letter to Candidates1
Introduction2
About the APICS CSCP Examination2Question Format2Taking the
Test3Interpreting Test Scores3
Studying for the APICS CSCP Exam3APICS CSCP
References3Terminology4Additional Resources for APICS CSCP
Candidates4APICS CSCP Learning System4APICS CSCP Instructor-Led
Review Courses4APICS Educational Programs4APICS Certified in
Production and Inventory Management (CPIM) Basics of Supply Chain
Management (BSCM) Review Course and Examination5
APICS CSCP Certification Maintenance: Continuing Professional
Development5The Importance of Certification Maintenance5
APICS Code of Ethics5
APICS Certified Supply Chain Professional (CSCP)6Scope of the
Subject Matter6APICS CSCP Content6Content Outline7Key
Terminology12Supplemental Glossary14Bibliography15
Sample Questions17Answers to Sample Questions19Back
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DMSC_1BackDesigning and Managing the Supply ChainDavid
Simchi-Levi, Philip Kaminsky, Edith Simchi-Levi and Ravi
ShankarISBN: 9780070666986Table of Contents
About the Authors viiForeword viiiPreface ixAcknowledgments
xvList of Cases xviiCHAPTER 1INTRODUCTION TO SUPPLY CHAIN
MANAGEMENT11.1 What Is Supply Chain Management? 11.2 The
Development Chain 31.3 Global Optimization 41.4 Managing
Uncertainty and Risk 51.5 The Evolution of Supply Chain Management
71.6 The Complexity 111.7 Key Issues in Supply Chain Management
121.8 Book Objectives and Overview 16Discussion Questions 18CASE:
MEDITECH SURGICAL18
CHAPTER 2INVENTORY MANAGEMENT AND RISK POOLING27CASE: STEEL
WORKS, INC. 272.1 Introduction 312.2 Single Stage Inventory Control
332.2.1 The Economic Lot Size Model 332.2.2 The Effect of Demand
Uncertainty 362.2.3 Single Period Models 362.2.4 Initial Inventory
392.2.5 Multiple Order Opportunities 412.2.6 Continuous Review
Policy 422.2.7 Variable Lead Times 452.2.8 Periodic Review Policy
452.2.9 Service Level Optimization 472.3 Risk Pooling 48CASE: RISK
POOLING492.4 Centralized Versus Decentralized Systems 522.5
Managing Inventory in the Supply Chain 522.6 Practical Issues 562.7
Forecasting 572.7. I Judgment Methods 582.7.2 Market Research
Methods 582.7.3 Time-Series Methods 592.7.4 Causal Methods 592.7.5
Selecting the Appropriate Forecasting Technique 59Summary
60Discussion Questions 60CASE: SPORT OBERMEYER 63
CHAPTER 3NETWORK PLANNING79CASE: THE Bis CORPORATION 793.1
Introduction 813.2 Network Design 823.2.1 Data Collection 843.2.2
Data Aggregation 843.2.3 Transportation Rates 883.2.4 Mileage
Estimation 893.2.5 Warehouse Costs 903.2.6 Warehouse Capacities
913.2.7 Potential Warehouse Locations 923.2.8 Service Level
Requirements 923.2.9 Future Demand 923.2.10 Model and Data
Validation 923.2.11 Solution Techniques 933.2.12 Key Features of a
Network Configuration SCP 963.3 Inventory Positioning and Logistics
Coordination 973.3. I Strategic Safety Stock 97CASE: ELECCOMP INC.
993.3.2 Integrating Inventory Positioning and Network Design 1053.4
Resource Allocation 106Summary 109Discussion Questions 110CASE: H.
C. STARCK, INC.111
CHAPTER 4SUPPLY CONTRACTS127CASE: AMERICAN TOOL WORKS 1274.1
Introduction 1284.2 Strategic Components 1294.2.1 Supply Contracts
1294.2.2 Limitations 1344.3 Contracts for
Make-to-Stock/Make-to-Order Supply Chains 1354.4 Contracts with
Asymmetric Information 1394.5 Contracts for Nonstrategic Components
140Summary 142Discussion Questions 143
CHAPTER 5THE VALUE OF INFORMATION147CASE: BARILLA SpA (A) 1475.1
Introduction 1585.2 The Bullwhip Effect 1595.2.1 Quantifying the
Bullwhip Effect 1615.2.2 The Impact of Centralized Information on
the Bullwhip Effect 1635.2.3 Methods for Coping with the Bullwhip
Effect 1665.3 Information Sharing and Incentives 1675.4 Effective
Forecasts 1695.5 Information for the Coordination of Systems 1695.6
Locating Desired Products 1705.7 Lead-Time Reduction 1715.8
Information and Supply Chain Trade-offs 1715.8.1 Conflicting
Objectives in the Supply Chain 1725.8.2 Designing the Supply Chain
for Conflicting Goals 1725.9 Decreasing Marginal Value of
Information 175Summary 176Discussion Questions 176CASE: REEBOK NFL
REPLICA JERSEYS: A CASE FOR POSTPONEMENT 177
CHAPTER 6SUPPLY CHAIN INTEGRATION185CASE: DELL INC.: IMPROVING
THE FLEXIBILITY OF THE DESKTOP PC SUPPLY CHAIN 1856.1 introduction
1956.2 Push, Pull, and Push-Pull Systems 1956.2.1 Push-Based Supply
Chain 1956.2.2 Pull-Based Supply Chain 1966.2.3 Push-Pull Supply
Chain 1976.2.4 Identifying the Appropriate Supply Chain Strategy
1986.2.5 Implementing a Push-Pull Strategy 2006.3 The Impact of
Lead Time 2026.4 Demand-Driven Strategies 2046.5 The Impact of the
Internet on Supply Chain Strategies 2056.5.1 What Is E-Business?
2066.5.2 The Grocery Industry2076.5.3 The Book Industry 2076.5.4
The Retail Industry 2086.5.5 Impact on Transportation and
Fulfillment 209Summary 209Discussion Questions 210CASE: THE GREAT
INVENTORY CORRECTION 210
CHAPTER 7DISTRIBUTION STRATEGIES215CASE: AMAZON.COM'S EUROPEAN
DISTRIBUTION STRATEGY 2157.1 Introduction 2387.2 Direct Shipment
Distribution Strategies 2387.3 Intermediate Inventory Storage Point
Strategies 2397.3.1 Traditional Warehousing 2407.3.2 Cross-Docking
2417.3.3 Inventory Pooling 2427.4 Transshipment 2477.5 Selecting an
Appropriate Strategy 247Summary 248Discussion Questions 249
CHAPTER 8STRATEGIC ALLIANCES251CASE: HOW KIMBERLY-CLARK KEEPS
CLIENT COSTCO IN DIAPERS 2518.1 Introduction 2548.2 A Framework for
Strategic Alliances 2568.3 Third-Party Logistics 2578.3.1 What Is
3PL? 2588.3.2 Advantages and Disadvantages of 3PL 2588.3.3 3PL
Issues and Requirements 2608.3.4 3PL Implementation Issues 2618.4
Retailer-Supplier Partnerships 2628.4.1 Types of RSP 2628.4.2
Requirements for RSP 2638.4.3 Inventory Ownership in RSP 2648.4.4
Issues in RSP Implementation 2658.4.5 Steps in RSP Implementation
2658.4.6 Advantages and Disadvantages of RSP 2668.4.7 Successes and
Failures 2678.5 Distributor Integration 2688.5.1 Types of
Distributor Integration 2688.5.2 Issues in Distributor Integration
269Summary 270Discussion Questions270CASE: AUDIO DUPLICATION
SERVICES, INC. (ADS) 271CASE: THE SMITH GROUP 272CASE: MARUTI UDYOG
LIMITED273
CHAPTER 9PROCUREMENT AND OUTSOURCING STRATEGIES277CASE: ZARA
2779.1 introduction 2919.2 Outsourcing Benefits and Risks 2929.3 A
Framework for Buy/Make Decisions 2949.4 Procurement Strategies
2969.4.1 Supplier Footprint 2989.5 E-Procurement 300Summary
304Discussion Questions 305CASE: SOLECTRON: FROM CONTRACT
MANUFACTURER TO GLOBAL SUPPLY CHAIN INTEGRATOR305
CHAPTER 10GLOBAL LOGISTICS AND RISK MANAGEMENT321CASE: WAL-MART
CHANGES TACTICS TO MEET INTERNATIONAL TASTES 32110.1 Introduction
32410.1.1 Global Market Forces 32510.1.2 Technological Forces
32610.1.3 Global Cost Forces 32610.1.4 Political and Economic
Forces 32710.2 Risk Management 32710.2.1 Many Sources of Risks
32810.2.2 Managing the Unknown-Un/mown 33010.2.3 Managing Global
Risks 33310.2.4 Requirements for Global Strategy Implementation
33410.3 Issues in International Supply Chain Management 33510.3.1
International versus Regional Products 33510.3.2 Local Autonomy
versus Central Control 33610.3.3 Miscellaneous Dangers 33710.4
Regional Differences in Logistics 33810.4.1 Cultural Differences
33810.4.2 Infrastructure 33810.4.3 Performance Expectation and
Evaluation 33910.4.4 Information System Availability 34010.4.5
Human Resources340Summary 340Discussion Questions341
CHAPTER 11COORDINATED PRODUCT AND SUPPLY CHAIN DESIGN343CASE:
HEWLETT-PACKARD: DESKJET PRINTER SUPPLY CHAIN34311.1 A General
Framework 35111.2 Design for Logistics 35411.2.1 Overview 35411.2.2
Economic Packaging and Transportation 35511.2.3 Concurrent and
Parallel Processing 35611.2.4 Standardization 35711.2.5 Selecting a
Standardization Strategy 36111.2.6 Important Considerations
36111.2.7 The Push-Pull Boundary 36211.2.8 Case Analysis 36311.3
Supplier Integration into New Product Development 36511.3.1 The
Spectrum of Supplier Integration 36511.3.2 Keys to Effective
Supplier Integration 36611.3.3 A "Bookshelf" of Technologies and
Suppliers 36711.4 Mass Customization 36711.4.1 What Is Mass
Customization? 36711.4.2 Making Mass Customization Work 36811.4.3
Mass Customization and Supply Chain Management 369Summary
369Discussion Questions 370CASE: HEWLETT-PACKARD COMPANY: NETWORK
PRINTER DESIGN FOR UNIVERSALITY370
CHAPTER 12CUSTOMER VALUE377CASE: MADE TO MEASURE 37712.1
Introduction 38012.2 The Dimensions of Customer Value 38212.2.1
Conformance to Requirements 38212.2.2 Product Selection 38412.2.3
Price and Brand 38712.2.4 Value-Added Services 38812.2.5
Relationships and Experiences 38912.2.6 Dimensions and Achieving
Excellence 39112.3 Customer Value Measures 39212.4 Information
Technology and Customer Value 395Summary 397Discussion
Questions398
CHAPTER 13SMART PRICING399CASE: STARBUCKS ECONOMICS: SOLVING THE
MYSTERY OF THE ELUSIVE "SHORT" CAPPUCCINO 39913.1 Introduction
40013.2 Price and Demand 40113.3 Markdowns40213.4 Price
Differentiation 40313.5 Revenue Management 40513.6 Smart Pricing
40813.6.1 Differential Pricing 40813.6.2 Dynamic Pricing 41013.7
Impact of the Internet 41113.8 Caveats 412Summary 413Discussion
Questions 413CASE: THE GREAT REBATE RUNAROUND 414
CHAPTER 14INFORMATION TECHNOLOGY AND BUSINESS PROCESSES419CASE:
SUPPLY CHAIN WHIRL 41914.1 Introduction 42114.2 The Importance of
Business Processes 42214.3 Goals of Supply Chain IT 428CASE:
7-ELEVEN STOCKS UP ON TECH SAVVY 43214.4 Supply Chain Management
System Components 43514.4.1 Decision-Support Systems 43614.4.2 IT
for Supply Chain Excellence 43914.5 Sales and Operations Planning
442CASE: S&OP "EVOLUTION" AT ADTRAN 44214. 6 Integrating Supply
Chain Information Technology 44514.6.1 Implementation of ERP and
DSS 44614.6.2 "Best of Breed " versus Single-Vendor ERP Solutions
447Summary 448Discussion Questions 449
CHAPTER 15TECHNOLOGY STANDARDS451CASE: PACORINI STAYS ON TOP OF
GLOBAL LOGISTICS MARKET WITH IBM SOA SOLUTION 45115.1 Introduction
45215.2 IT Standards 45315.3 Information Technology Infrastructure
45515.3.1 Interface Devices 45515.3.2 System Architecture 45515.3.3
Electronic Commerce 45715.4 Service-Oriented Architecture (SOA)
46015.4.1 Technology Base: IBM and Microsoft 46015.4.2 ERP Vendor
Platform: SAP and Oracle 46215.4.3 Conclusion 46315.5 Radio
Frequency Identification (RFID) 46415.5.1 Introduction 46415.5.2
RFID Applications 46515.5.3. RFID and Point-of-Sale Data 46815.5.4
Business Benefits 46915.5.5 Supply Chain Efficiency 471Summary
471Discussion Questions 472
CHAPTER 16LOCAL ISSUES IN SUPPLY CHAIN MANAGEMENT473CASE:
AMAZING STORY OF MUMBAI DABBAWALAHS 47316.1 Introduction 47916.2
Supply Chain Issues during Natural Disasters and Other Calamities
47916.3 Supply Chain Issues for SMEs 48016.4 Organized Retail in
India 48116.5 Reverse Logistics 482Summary 482Discussion
Questions483
APPENDIX ACOMPUTERIZED BEER GAME485A.1 Introduction 485A.2 The
Traditional Beer Game 485A.2.1 The Difficulties with the
Traditional Beer Game 486A.3 The Scenarios 487A.4 Playing a Round
488A.4.1 1ntroducing the Game 488A.4.2 Understanding the Screen
489A.4.3 Playing the Game 490A.4.4 Other Features 492A.5 Options
and Settings 493A.5.1 File Commands 493A.5.2 Options Commands
493A.5.3 The Play Commands 496A.5.4 The Graphs Commands 497A.5.5
The Reports Commands 498
APPENDIX BTHE RISK POOL GAME500B.1 Introduction 500B.2 The
Scenarios 500B.3 Playing Several Rounds 501B.3.1 1ntroducing the
Game 501B.3.2 Understanding the Screen 502B.3.3 Playing the Game
503B.3.4 Other Features 503B.4 Options and Settings 503B.4.1 File
Commands504B.4.2 Play Commands 504B.4.3 The Reports Commands
506
APPENDIX CEXCEL SPREADSHEET508C.1 introduction 508C.2 The
Spreadsheet 508
APPENDIX DTHE BIDDING GAME509D.1 introduction 509D.2 The
Scenario 509D.3 instructions for Excel Version of the Game510
BOBILOGRAPHY511INDEX521Back
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ISCMT_1BackIntroduction to Supply Chain Management
TechnologiesDavid Frederick Ross, CFPIMISBN: 9781439837528Table of
Contents
PrefacexiiiAcknowledgementsxixAuthorxxi
CHAPTER 1Supply Chain Management: Architecting the Supply Chain
for Competitive Advantage1The Foundations of Supply Chain
Management2The Rise of Supply Chain Management5Defining Supply
Chain Management11Redefining Supply Chain Management17Supply Chain
Competencies23Summary and Transition31Notes33CHAPTER 2Supply Chain
Technology Foundations: Exploring the Basics35The Importance of
Information Technology37Enterprise Information Technology
Basics41New Technologies53Summary and Transition62Notes63CHAPTER
3Supply Chain System Foundations: Understanding Todays Technology
Solutions65Business Information System Basics66Enterprise Business
Systems Foundations70Standard EBS Systems83Advent of Internet
Business Technologies92Summary and Transition112Notes114CHAPTER
4Technology-Driven Supply Chain Evolution: Building Lean, Adaptive,
Demand-Driven Supply Networks117The Lean Supply Chain119Adaptive
Supply Chains133Demand-Driven Supply Networks141Summary and
Transition155Notes157CHAPTER 5Customer and Service Management:
Utilizing CRM to Drive Value to the Customer159Creating the
Customer-Centric Supply Chain160Applying Technology to CRM172CRM
and the Supply Chain185New Concepts in Customer Management
Technologies193Summary and Transition202Notes204CHAPTER
6Manufacturing and Supply Chain Planning: Linking Product Design,
Manufacturing, and Planning to Increase
Productivities207Manufacturing in the Age of the Global
Enterprise209Impact of Technology on Manufacturing218Collaborative
Product Commerce231Managing Manufacturing Planning
Functions236Summary and Transition247Notes249CHAPTER 7Supplier
Relationship Management: Integrating Suppliers into The Value
Chain251Defining Purchasing and Supplier Relationship Management
(SRM)252The Internet-Driven SRM Environment262Anatomy of the e-SRM
Marketplace Exchange Environment274Implementing e-SRM282Summary and
Transition287Notes289CHAPTER 8Logistics Resource Management:
Utilizing Technology to Enhance Logistics Competitive
Advantage293Defining Logistics Resource Management (LRM)294Defining
LRM in the Age of the Global Internet306Understanding the Third
Party Logistics Network318Choosing and Implementing an LSP
Solution325Summary and Transition330Notes332CHAPTER 9Developing SCM
Technology Strategies: Creating the Game Plan for the Successful
Implementation of SCM Technologies335Changing Views of Enterprise
Strategy336Preliminary Steps in SCM Technology Deployment
Strategy346Developing the SCM Technology
Strategy356Summary379Notes381
Afterword383Notes386
Index387Back
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LS_1BackAPICS CSCP Learning SystemAPICS2013 EditionTable of
Contents
Course Overview and Module 1: Fundamentals of Supply Chain
ManagementModule 1, Book 1 Contents2013 APICS CSCP EXAM CONTENT
MANUAL (ECM)ECM-1
COURSE OVERVIEWi
MODULE 1: FUNDAMENTALS OF SUPPLY CHAIN MANAGEMENT
Introduction1-1
Section A: Supply Chain Management Concepts1-3It's a World of
Global, Complex, Interdependent Supply Chains1-3Basic Supply
Chain1-5The SCOR Model: Linking Processes, Metrics, Best Practices,
and Technologies1-13Vertical versus Horizontal
Integration1-15Supply Chain Management Objectives1-24Supply Chain
Management Benefits1-46Accounting and Financial Statement
Basics1-52
Section B: Supply Chain Alignment with Business
Strategy1-68Business Strategy and Competitive
Advantages1-70Organizational and Supply Chain Strategy,
Prioritization, Capabilities, and Alignment1-74Resolving
Misalignment or Gaps1-106
Section C: Supply Chain Design and Improvement
Considerations1-115Understanding the Marketplace1-115Supply Chain
Design Considerations1-118Continuous Improvement1-124
Section D: Inventory Management1-148The Need for
Inventory1-148Aggregate and Item Inventory Management1-151Flow of
Material1-153Functions of Inventory1-155Inventory-Related Cost
Categories1-157Effects of Inventory on the Financial
Statements1-159
Module 1, Book 2 ContentsSection E: Logistics
Fundamentals1-171Role of Logistics in Supply Chain
Management1-171Logistics Service Providers-3PLs and
4PLs1-181Reverse Logistics1-185
Section F: Market Segmentation1-197Reasons to Identify and
Understand Market Segments1-197Ways to Segment
Markets1-200Understanding the Wants and Needs of Each
Segment1-203
Section G: Demand Planning1-209Forecasting Demand1-210Demand
Management1-239Linkages Among the Elements1-257Demand Management
Functional Responsibilities and Interfaces1-262
Section H: Customer Relationship Management (CRM)
Concepts1-274Need for CRM1-274Scope of CRM1-276Elements of
CRM1-277Benefits of CRM1-281Implementing CRM1-282Need for and Uses
of Customer Information in CRM1-285
Section I: Supply Management Concepts1-289Total Cost of
Ownership1-290Outsourcing and Offshoring1-294Make-versus-Buy
Analysis1-299Range of Buyer-Supplier Relationships1-303Developing
Supply Plans1-306Supplier Relationship Management
(SRM)1-309Interrelationship between CRM and SRM1-313
Bibliography1-323
Cumulative Course Index1-337
Module 2: Supply Chain Strategy, Design, and ComplianceModule 2,
Book 1 ContentsIntroduction2-1
Section A: Sustainability2-3The Economic Perspective2-4The
Environmental Perspective2-9The Social Perspective2-18The United
Nations Global Compact2-21Global Reporting Initiative2-22
Section B: Risk Management2-27Identification and Mitigation of
and Response to Risk2-27Security and Regulatory Concerns2-41ISO
31000, Risk Management-Principles and Guidelines2-52
Section C: Globalization2-59Effects of Globally Dispersed Supply
and Demand2-60Free Trade Zones2-75Trading Blocs2-77Operational
Considerations2-81Implications of Globalization2-94
Section D:
Logistics2-107Transportation2-108Warehousing2-135Transportation and
Warehousing Tradeoffs2-161Customer Service2-173
Section E: Managing the Supply Chain2-182Indicators of Supply
Chain Performance2-182Efficient versus Responsive Supply
Chains2-195
Module 2, Book 2 ContentsSection F: Technology2-203Role of
Technology in Supply Chain Management2-203Key Application
Tools2-219Data Acquisition and Communication Tools2-239Supply Chain
Design and Optimization2-264Interorganization Integration
Tools2-276Electronic Business2-285
Section G: Influencing and Prioritizing Demand2-302Designing
Products and Services2-302Marketing2-323Selling2-336Matching
Customer Orders to Supply2-338
Section H: Customer Relationship Management (CRM)2-345Developing
and Implementing a CRM Strategy2-345Using Technology to Implement
CRM2-361Measuring Customer Service2-371Challenges in Implementing
CRM2-374
Section I: Supplier Relationship Management (SRM)2-381Supplier
Selection2-382Developing and Implementing SRM
Strategies2-395Creating Alliances with Suppliers2-399Using
Technology to Implement SRM2-410Measuring SRM2-426Challenges in
Implementing SRM2-430
Section J: Inventory Planning and Control2-436Inventory
Planning2-436Inventory Control2-443
Bibliography2-464
Cumulative Course Index2-478
Module 3: Implementation and OperationsModule 3 Book
ContentsIntroduction3-1
Section A: Supply Chain Dynamics3-3Sources of Variability in
Demand3-4Sources of Variability in Supply3-14Synchronizing Supply
and Demand3-18Metrics3-38
Section B: Managing Supply from Internal Sources3-45Operations
Planning and Control: Implementation of the Sales and Operations
Plan3-46Operations Planning and Control: Controlling
Priorities3-59Operations Planning and Control: Materials and
Inventory3-64Operations Planning and Control:
Capacity3-81Communicating Requirements and Priorities3-95Measuring
Performance3-102
Section C: Managing Supply from External
Sources3-113Communicating Requirements and Priorities3-114Supplier
Performance Management3-119Supplier Certification3-136
Section D: Implementation of Demand Plans3-145Demand
Prioritization3-145Capturing and Communicating Point-of-Sale
Data3-158
Section E: Continuous Improvement3-168Continuous Improvement
Philosophies3-168Continuous Improvement Tools3-194Sustainability
Tools3-208
Bibliography3-217
Cumulative Course Index3-231Back
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PSCM_1BackPrinciples of Supply Chain ManagementRichard E.
Crandall, William R. Crandall and Charlie C. ChenISBN:
9781420091076Table of Contents
PART IOVERVIEW OF SUPPLY CHAIN MANAGEMENTCHAPTER 1Evolution of
Supply ChainsLearning OutcomesWhat Is a Supply Chain?Importance of
SCMEvolution of Supply ChainsChanging Government OrientationCurrent
Trends That Link Supply Chain Participants More CloselyCurrent
Developments in SCMObstacles to Supply Chain IntegrationExamples of
Companies with Successful Supply ChainsProgress toward an
Integrated Supply ChainSupply Chain Models
CHAPTER 2Supply Chains as a SystemLearning
OutcomesIntroductionSupply Chain SystemsTypes of Supply
ChainsExamples of Supply Chains in Different IndustriesOpen Systems
vs. Closed SystemsEffect of External Influences on Supply
ChainsObstacles and Enablers of Supply Chain IntegrationInternal
and External CustomersOpen Systems vs. Closed SystemsEffect of
External Influences on Supply ChainsObstacles and Enablers of
Supply Chain IntegrationPerformance MeasurementAllocation of Costs,
Resources, and Benefits along theSupply ChainValue Creation as the
Ultimate Objective
PART IITHE CUSTOMER PERSPECTIVECHAPTER 3Determining Customer
NeedsLearning OutcomesIntroductionGroup Customers into Homogeneous
SegmentsDetermine the Needs of the Ultimate ConsumerHow Do You
Accurately Determine Needs?How Do You Forecast Demand?Attributes of
a Well-Designed ProductProduct Design ApproachesDetermine the
Number of Supply Chains Needed within a CompanyPerformance
MeasurementDetermine the Needs of Internal Customers
CHAPTER 4A System to Meet Customer NeedsLearning OutcomesWhat Is
Customer Relationship Management?Global Supply Chain Forum ModelHow
CRM Can Be Used to Design a Supply Chain?Product Lifecycle
ManagementSupply Chain MappingDetermining Resource
RequirementsDesigning Processes to Match with ProductsDetermining
the Mix of "Make" and "Buy"Aligning Entities along the Supply
ChainEvaluating the System Design
CHAPTER 5Demand ManagementLearning
OutcomesIntroductionDefinition of Demand ManagementImportance of
Demand ManagementManaging DemandManaging SupplyMerging Supply and
Demand into a Demand Management ProcessDemand Management in
ManufacturingDemand Management in ServicesProposed Demand
Management StrategiesFactors That Affect the Selection of a Demand
Management StrategyRelationship between Factors and StrategiesModel
for Integrating Demand and Supply ManagementPrograms Used to
Implement Demand Management StrategiesDemand Management along the
Supply Chain
PART IIITHE SUPPLY PERSPECTIVEDISTRIBUTION, PRODUCTION, AND
PROCUREMENTCHAPTER 6Distribution and RetailingLearning
OutcomesIntroductionRetail FunctionDesigning the Retail
ProcessManaging a Retail BusinessRetail and Inventory
ManagementPresent Situation in RetailingFuture in RetailingRole of
Wholesalers and DCsCritical Success Factors for
DistributionInventory within Distribution FunctionsInventory
Management between Retailer and DistributorTechnology in
Distribution FunctionsPositioning Services within the Distribution
FunctionsPredominant Delivery MethodsThird-Party Service
ProvidersDistribution Performance MeasurementRetailerDistributor
Relationship
CHAPTER 7Production and Service ProcessesLearning
OutcomesIntroductionEvolution of the Production FunctionCritical
Success Factors for ManufacturersManufacturing StrategiesBatch to
Lean OperationsMake or Buy StrategiesCapacity PlanningService
Production StrategiesRelationships with Downstream CustomersFrom
Transactions to ProcessesTrends in ProductionPerformance
Measurement
CHAPTER 8Procurement/PurchasingLearning OutcomesIntroductionRole
of Procurement in the Supply ChainTraditional
PurchasingContemporary PurchasingCritical Success Factors for
ProcurementChanging Role of PurchasingPurchasing
FunctionsPurchasing at Different Stages of the Supply ChainDealing
with Off shore OutsourcingPerformance MeasurementFuture of
Purchasing
CHAPTER 9Reverse Supply ChainsLearning
OutcomesIntroductionDescription of Reverse Supply Chain
NetworksPrincipal Drivers of the MovementActivities in Reverse
LogisticsRole of Private IndustryRole of GovernmentRole of
ConsumerReverse Logistics NetworkFuture
PART IVINTEGRATED SUPPLY CHAINSCHAPTER 10The Need to
IntegrateExpected OutcomesIntroductionSetting the StageFrom Mass
Production to Mass CustomizationFrom Vertical Integration to
Virtual IntegrationFrom Homogeneous Cultures to Diverse
CulturesDrivers of ChangeInvolves Change ManagementSteps in the
Integration ProcessNeed for Strategic PlanningNeed for a Multi-Year
Project PlanPerformance Measurement across the Supply
ChainIntegration Requires Sharing
CHAPTER 11Why Integration Is DifficultLearning
OutcomesIntroductionDetermining Strategic ObjectivesEvaluating the
Potential Return on InvestmentDesigning for Participant
DifferencesNeed for Multiple Supply ChainsSelecting and
Implementing TechnologyRealigning InfrastructureTransforming
Company CulturesBuilding RelationshipsMeasuring
PerformanceMaintaining the SystemObstacles to International SCM
CHAPTER 12How to Build an Integrated Supply ChainLearning
OutcomesIntroductionWho Manages the Supply Chain?The World of Lean
ProductionStages in Moving from Functional-Focus to
Cross-EnterpriseCollaborationA Comprehensive Supply Chain
ModelDecisions Needed to Achieve a Lean and Agile Supply
ChainIntegrated Supply ChainSteps in the Change ProcessA Look
Ahead
PART VTHE FINANCIAL AND INFORMATION TECHNOLOGY
PERSPECTIVESCHAPTER 13Information Flow along the Supply
ChainLearning OutcomesIntroductionNeed for Information FlowTypes of
Information TransmittedIntracompany Technologies UsedSupply Chain
Direct LinksLinking TechnologiesLinking ApplicationsThird-Party
ServicesBenefits of Information TechnologiesBarriers to IT
AdoptionModel of an Integrated Supply Chain Information System
CHAPTER 14Funds Flow along the Supply ChainLearning
OutcomesOverview of the Flow of FundsNeed for Electronic Funds
FlowBenefits and Obstacles of Funds Flow in Supply
ChainsParticipants Other Than Members of the Supply
ChainPerformance MeasurementEffect of Production Strategies on
Funds FlowTechnologies UsedNew Concepts in Funds FlowFunds Flow in
the Reverse Supply ChainA Comprehensive Example
CHAPTER 15ROI for Supply Chains and Other IssuesLearning
OutcomesSupply Chain ConfigurationsPrograms Requiring Close Supply
Chain RelationshipsNeed to Evaluate Supply Chain ROITangible
CostsIndirect CostsCash Flow and Time Value of Money
ConsiderationsIntangible BenefitsIntangible CostsPlan for Equitable
Distribution among MembersRole of Prime Mover in the Supply
ChainChanges in Supply Chain CompositionCase Studies
PART VITHE FUTURECHAPTER 16Trends in Supply Chain Development
and ManagementLearning OutcomesFrom the Past to the
PresentEvolution of Critical Success Factors in the United
StatesMajor Drivers of Change in Supply ChainsChanges Needed in the
FutureGlobal Business PerspectiveBalanced Approach to Offshore
OutsourcingContinuing Changes in TechnologyVanishing Boundaries
between Manufacturing and ServicesProcess Evolution from
Transactions to IntegratedInfrastructure RefinementsCulture and
EmployeesSupply Chain Relationships
CHAPTER 17Preparation for the FutureLearning OutcomesRecognize
the Need to Adapt to Changing ConditionsIdentify What Needs to Be
DoneSummary of ChallengesRole of GovernmentRole of Third
PartiesFuture TechnologyInformation Technology OrientedBuild
Strategic and Operational PlansContinue the Drive for
CollaborationDevelop Performance Measures for Supply Chain
ManagementStructure the Organization to Manage ChangeModify the
Culture to Accept ChangeDrive for SustainabilityWisdomEducation and
TrainingVanishing Boundaries between Manufacturing and
ServicesApplication of Chaos Theory to Business
IndexBack
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SCLM_1BackSupply Chain Logistics ManagementDonald J. Bowersox,
David J. Closs, M. Bixby Cooper and John C. BowersoxISBN:
9780078024054Table of Contents
About the AuthorsivPrefacevPART ISUPPLY CHAIN LOGISTICS
MANAGEMENT1CHAPTER 121st-Century Supply Chains2The Supply Chain
Revolution4Why Integration Creates Value5Generalized Supply Chain
Model6Information System Functionality7Supply Chain Information
System Modules10Enterprise Integration and
Administration11Enterprise Supply Chain Operations12Enterprise
Planning and Monitoring13Communication Technology14Consumer
Connectivity14Integrative Management and Supply Chain
Processes14Collaboration16Enterprise Extension17Integrated Service
Providers (ISPs)17Responsiveness19Anticipatory Business Model
(Push)19Responsive Business Model (Pull)20Postponement21Barriers to
Implementing Responsive Systems23Financial
Sophistication23Cash-to-Cash Conversion24Dwell Time
Minimization24Cash Spin25Globalization25Summary26Study
Questions27Challenge Questions27
CHAPTER 2Logistics28The Logistics of Business Is Big and
Important29The Logistical Value Proposition30Service Benefits30Cost
Minimization32Logistics Value Generation32The Work of
Logistics33Order
Processing33Inventory34Transportation35Warehousing, Materials
Handling, and Packaging36Facility Network Design37Logistical
Operations38Inventory Flow38Information Flow40Logistical
Integration Objectives40Responsiveness41Variance
Reduction41Inventory Reduction41Shipment
Consolidation41Quality42Life Cycle Support42Logistical Operating
Arrangements42Echelon43Direct43Combined44Flexible Structure45Supply
Chain Synchronization47Performance Cycle Structure48Performance
Cycle Uncertainty50Summary52Study Questions53Challenge
Questions53
CHAPTER 3Customer Relationship Management54Customer-Focused
Marketing55Transactional versus Relationship Marketing56Supply
Chain Service Outputs57Customer Service59Availability59Operational
Performance61Service Reliability62The Perfect Order63Basic Service
Platforms64Customer Satisfaction64Customer Expectations65A Model of
Customer Satisfaction65Increasing Customer
Expectations68Limitations of Customer Satisfaction69Customer
Success70Achieving Customer Success71Value-Added
Services72Developing Customer Relationship Strategy73Framework for
Strategic Choice73Customer Relationship Management
Technology75Summary76Study Questions77Challenge Questions78
CHAPTER 4Procurement79Procurement Objectives80Continuous
Supply80Minimize Inventory Investment80Quality
Improvement81Supplier Development81Access Technology and
Innovation81Lowest Total Cost of Ownership81Procurement
Strategy83Insourcing versus Outsourcing83Alternative Procurement
Strategies84Procurement Strategy Portfolio87Supplier Selection and
Assessment89Supplier Audits89Supplier Development90Monitoring
Performance90Supplier Certification91E-Commerce and
Procurement91Logistical Interfaces with Procurement92Just-in-
Time93Procurement of Logistics Services93Performance-Based
Logistics94Summary94Study Questions95Challenge Questions95
CHAPTER 5Manufacturing96The Quality Imperative97Dimensions of
Product Quality97Total Quality Management99Quality
Standards100Manufacturing Perspectives100Brand
Power100Volume101Variety101Constraints102Leadtime103Manufacturing
Strategy103Basic Manufacturing Processes104Matching Manufacturing
Strategy to Market Requirements106Alternative Manufacturing
Strategies106Total Cost of Manufacturing108Contemporary
Manufacturing Developments109Mass Customization109Lean
Systems110Flexible Manufacturing111Six Sigma112Requirements
Planning113Design for Manufacture113Design for
Logistics114Summary114Study Questions115Challenge Questions115
CHAPTER 6Integrated Operations Planning116Supply Chain
Planning117Supply Chain Visibility117Simultaneous Resource
Consideration117Resource Utilization118Supply Chain Planning
Applications118Demand Planning118Production Planning119Logistics
Planning119Inventory Deployment120Sales and Operations Planning
(S&OP)121S&OP Process121Making S&OP Work124APS System
Overview126APS System Components127Supply Chain Planning
Benefits129Supply Chain Planning Considerations130Integrated
Business Planning131Supply Chain Planning Summary131Collaborative
Planning, Forecasting, and
Replenishment132Forecasting133Forecasting
Requirements134Forecasting Components135Forecasting
Process137Forecasting Techniques139Forecasting
Accuracy143Summary145Study Questions145Challenge Questions146
PART IISUPPLY CHAIN LOGISTICS OPERATIONS147CHAPTER
7Inventory148Inventory Functionality and Definitions149Inventory
Functionality149Inventory Definitions151Inventory Carrying
Cost155Capital155Taxes155Insurance155Obsolescence156Storage156Planning
Inventory156When to Order156How Much to Order157Managing
Uncertainty162Demand Uncertainty162Performance Cycle
Uncertainty166Safety Stock with Combined Uncertainty166Estimating
Fill Rate168Dependent Demand Replenishment171Inventory Management
Policies171Inventory Control172Reactive Methods174Planning
Methods175Collaborative Inventory Replenishment180Inventory
Management Practices181Product/Market Classification182Segment
Strategy Definition183Policies and Parameters183Summary184Study
Questions184Challenge Questions185
CHAPTER 8Transportation186Transport Functionality and
Participants187 Functionality187Participants188From Regulation to a
Free Market System190Transportation Modal
Structure191Rail193Truck194Water196Pipeline196Air197Modal
Comparative Characteristics and Capabilities198Infrastructure in
Crisis198Specialized Transportation Services199Package
Services199Intermodal201Nonoperating
Intermediaries202Transportation Economics and Pricing203Economy of
Distance203Economy of Weight203Economy of Density204Other Pricing
Factors204Costing Freight205Pricing Freight206Transportation
Management212Operational
Management212Consolidation213Negotiation215Control215Auditing and
Claim Administration216Documentation217Bill of Lading217Freight
Bill219Shipment Manifest219Product Pricing and
Transportation219F.O.B. Pricing219Delivered Pricing220Pickup
Allowances221Summary221Study Questions222Challenge Questions222
CHAPTER 9Warehousing223Strategic Warehousing224Economic
Benefits225Service Benefits230Warehouse
Operations231Handling231Storage233Warehouse Ownership
Arrangements235Private235Public236Contract236Network
Deployment237Warehouse Decisions237Site
Selection237Design238Product-Mix
Analysis239Expansion239Handling239Layout240Sizing241Warehouse
Management Systems (WMS)241Yard Management Systems (YMS)243Accuracy
and Audits244Security244Safety and Maintenance245Summary246Study
Questions246Challenge Questions247
CHAPTER 10Packaging and Handling248Packaging
Perspectives248Packaging for Handling Efficiency251Package
Design251Utilization252Communication254Handling255Basic Handling
Considerations255Mechanized Systems256Semiautomated
Systems257Automated Systems259Information-Directed
Systems263Special Handling Considerations264Summary266Study
Questions266Challenge Questions266
PART IIISUPPLY CHAIN LOGISTICS DESIGN269CHAPTER 11Global Supply
Chains270Global Economies270Global Supply Chain
Integration271Logistics in a Global Economy272Globalization
Strategies272Managing the Global Supply Chain276Global
Sourcing280Rationale for Low-Cost-Country Sourcing280Challenges for
Low-Cost-Country Sourcing281Guidelines for
Sourcing282Summary283Study Questions283Challenge Questions283
CHAPTER 12Network Design285Enterprise Facility
Network286Spectrum of Location Decisions287Local Presence: An
Obsolete Paradigm287Warehouse Requirements288Procurement
Drivers288Manufacturing Drivers289Customer Relationship
Drivers290Warehouse Justification291Systems Concept and
Analysis291Total Cost Integration292Transportation
Economics292Inventory Economics295Total Cost Network300Formulating
Logistical Strategy301Cost Minimization302Threshold
Service302Service Sensitivity Analysis304Establishing
Strategy306Other Considerations in Logistics Network
Design307Summary308Study Questions309Challenge Questions310
CHAPTER 13Operations Analysis311Planning Methodology311Phase I:
Problem Definition and Planning312Feasibility Assessment312Project
Planning318Phase II: Data Collection and Analysis320Assumptions and
Data Collection320Analysis323Phase III: Recommendations and
Implementation325Recommendations325Implementation326Supply Chain
Analysis Methods and Techniques327Design Decisions327Design
Logic328Inventory Decisions334Transportation Decisions336Freight
Lane Analysis338Inventory Analysis339Summary341Study
Questions341Challenge Questions342
PART IVSUPPLY CHAIN LOGISTICS ADMINISTRATION343CHAPTER
14Collaboration344Logistical Organization345Functional
Aggregation345A Shift in Emphasis from Function to
Process347Development of Collaborative
Relationships351Collaborative Relationships and
Dependency352Developing Trust353Risk, Power, and
Leadership355Supply Chain Collaborative Framework356Relationship
Management360Initiating360Implementing361Maintaining362Terminating363Summary364Study
Questions364Challenge Questions365
CHAPTER 15Performance Measurement366Measurement System
Objectives366Operational Assessment367Functional
Perspectives368Measuring Customer Relationships372Determining
Appropriate Metrics374Supply Chain Comprehensive
Metrics375Benchmarking377Information Technology and
Measurement378Financial Assessment379Cost-Revenue
Analysis379Strategic Profit Model383Requirements for Financial
Reporting387Summary389Study Questions390Challenge Questions390
CHAPTER 16Risk and Sustainability391Evolving Responsibilities of
Supply Chain Professionals391Processes and Resources394Product
Complexity394Outsourcing395Risk and Secity
Management395Regulation397Financial and
Taxation397Security398Sustainability402Environmental403Ethical404Educational405Economic406Supply
Chain Sustainability Examples407Summary414Study
Questions415Challenge Questions415
Epilogue417
Problems419
Cases431
Index475Back
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