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Keneos Customer Lifecycle Management Business Unit Presentation
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Keneos
Customer Lifecycle Management
Keneos: 100% SAPSAP CLM: a Keneos core business
From knowledge to solutions
© Keneos 2010 / Page 2
“CLM: optimizing customer interaction”
Delivering CLM success for your business
© Keneos 2010 / Page 3
15 CLM
consultants
Focus on
customer
Covering
the full scope of
CLM
CRM
and beyond
200 SAP consultants
Covering
Belgium,
Luxembourg,
France,
Switzerland
Multilingual, multicultural
70% senior level
CLM
by Keneos
Public Sector Manufacturing Pharma And many others
For customers
across industry
sectors
?
Your questions…
“we’re looking for a single partner
to help up us with strategy, projects and support.
And not just in CRM,
but right across the SAP spectrum”
“we’ve got the SAP CRM basics,
but we need to
improve our user acceptance,
our functional scope, ROI
and CRM analytics”
“we’re running SAP in other areas,
but we’d like to
extend SAP to CRM…
what’s in the box?
Where should we start?
Is it necessary for our Business? ”
“we did the technical CRM upgrade, now we’d like to
discover its potential in the functional CRM”
© Keneos 2010 / Page 4
… Our answers
CRM Product Portfolio,
CRM Road Map, Workshop
Quick Wins,
CRM Accelerators,
CRM Dashboard
Business Consulting
CRM Road Map,
Process consulting,
User performance,
Client project management
CLM Solution Projects
SAP CLM projects, ranging from SFA, CIC, Service Management
through to talent, internet Sales and analytics
CRM Consulting and Support
Ad-hoc functional expert consulting, production support,
with low-cost off-shore development
© Keneos 2010 / Page 5
A full coverage of SAP CLM at your service
Multi Channel
Mobile CRM, Internet
Sales, Call Center
CRM, SOA and Web CRM
Functional CRM
CRM Sales,
CRM Marketing,
CRM Services,
360C CRM
CRM Analytics
Using SAP BI and
CRM Analytics,
delivered through the corporate intranet
CRM Business
Change
Management,
CRM Performance,
CRM Planning,
CRM Process Integration
Keneos CRM
Maximize
Helping companies
maximize
what they now have
“in the box” with CRM
User Performance
(SAP UI Productivity,
integrated user
training, user help,
process and Data Quality)
Spotlight: our CLM clients
© Keneos 2010 / Page 7
Spotlight: our CLM clientsSAP CRM 7.0
- Order to Cash Flow
- Implementation of Service and
project management solution
- Quote Management System
- Analyzing and writing of the
blueprint for a solution integrating
CRM – R/3 – cProject
SAP CRM 7.0 Implementation
- Roadmap definition
- General Business Analysis
- Process Definition
SAP CRM 2007
- Upgrade from CRM 4.0 to CRM
2007
- Help Desk support and monitoring
Business Process improvement
- User Management Study for the future CRM
System
- Application Architecture Definition
- Business role scope definition
- Central User Management with Electronic
Identity Card identification
SAP CRM 5.0 (IS-Utilities)
- Implementation of Contact &
Complaint Management solution
- Grant Management – Energy
saving Bonus Management
- Business process improvement
- Business Role definition &
Business Analyst
Your contacts for questions, remarks,
next steps…
© Keneos 2010 / Page 9
Jacques Papeloer
Business Unit Director
Customer Lifecycle Management
Keneos
mobile: +32 474 80 01 22
email: [email protected]
Thank you!
© Keneos 2010