Keysight Support Services.

Keysight Restricted

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Support Services, where and who we are

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• Support Sales • Measurement Innovation (WA and NT)• Robert Tracey (SA, Vic, NSW, Qld,Tas,ACT)

Important. In WA and NT your first port of call is Measurement Innovation.

• Street Address• Keysight Technologies Australia Pty Ltd• Gate 1 SSU 679 Springvale Road Mulgrave Vic 3170

• Contact • 1800 225 574 (First Contact Mark, Paul and Bettina)• SUPPORT,MEASUREMENT (K-Australia,exgen1) measurement_support@keysight.com

• SSU Business Manager Australia NZ• Keith Baucke

• SSU Contact Centre Manager• Mark Petrie

• SSU Service Manager• Bruce Thompson

• SSU Voscal Program manager• Peter Daly

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What we do

• Calibration• Return to Keysight for Multivendor and Keysight/HP/Agilent Products.• Volume Onsite Calibration. Capability : 90% of what is available Return To Keysight• Deliverables

• Standard Keysight Calibration (Conforms to the ISO17025 ‘process’)• NATA Accredited Calibration to ISO17025.• Regulation 13 (Reg13). Legal metrology (Police) please ask.• Some specific Calibration area’s unique and some new capability.

• Multifunction Calibrators (such as Fluke 5700, 5520 etc)• A number of National Instruments PXI cards• Torque Wrench Calibration from 0.02Nm to 350 Nm.

• Return to Keysight Repair. • Repair of HP, Agilent, Keysight products.• Best effort on obsolete products• Extended support program on some specific older products (ESL). Please ask.• Some MV repair capability.

• Strong Multivendor calibration capability across a broad range of Manufacturers.

• Calibration from DC to 50GHz fully accredited to ISO17025 by NATA.

• Assett Management

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The Tardis III in Perth June every year• Appears larger inside than out• Constantly disappears and re-appears

somewhere else• Full of technological ‘stuff’• Some say unusual inhabitants

• Purpose Built to specification• Based on 20ft shipping container for ease of

shipment• Runs from single phase 32 amp 240V source• Able to calibrate around 5000 different

products

Book early with MI to get your place

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Laboratory Quality Relationship Matrix

Note: Many Labs will gain accreditation in just a few parameters yet imply a broader competence. Check the NATA website.http://www.nata.com.au/nata/orgs-and-facilities/advanced_search

ISO Standard ( ISO 17025)All Calibration Labs

should conform to an international standard. The only true credibility

for a calibration facility is provided by ISO 17025.

Conformance to ISO17025 requires a

laboratory to analyse and calculate specific uncertainties of

measurement against each parameter they

claim the ability to test against. This is in

addition to many other quality requirements

specific to the science of Metrology.

Accreditation (NATA)External audits by an

internationally recognised organisation such as NATA

provide the most stringent test of a Laboratories conformance to the standard and against the

laboratories scope of accreditation and the

competence of the Laboratory Staff.

Many Labs may claim to conform to the standard

however only internally audit themselves against conformance and or

competence. None or very limited independent external

validation.

TraceabilityAccredited bodies will test the laboratories traceability to National or International standards for those parameters

listed in the Laboratories Scope of Accreditation. Traceability is one of the key requirements along with an

independent accreditation body’s assessment of the Laboratories compliance.

Proven Traceability is the cornerstone of a

Laboratories competence in reporting test parameters for

their customers.

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Do I need a NATA calibration Certificate really?

1. You require a statement of uncertainties that you will use in calculations to determine the specification of ‘your’ product.

2. Your quality system specifies NATA.3. Regulatory requirements such as the National Measurements act.4. Commonwealth requirements.

Yes if :

Not necessarily if :

1. Uncertainties will not be used in any further calculation.2. Not specified in your quality system or Regulatory/Commonwealth requirements

Important Note : Even if you do not require uncertainties the use of a NATA lab assures quality compliance and if the measurements are within their scope, assures the competence of the lab staff for those specific measurements.

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Questions you should ask when choosing a Calibration Laboratory. Price is only part of the equation.

• Do they offer online calibration reports?

• What quality standard do they conform to?

• Are they Accredited?

• Check the NATA website for a list of their accredited parameters. http://www.nata.com.au/nata/orgs-and-facilities/advanced_search

• Do their procedures conform to the Manufacturers Procedure?

• Are they able to perform adjustments?

• Are adjustments included in the calibration price?

• Do the reported results fully comply with Manufacturers recommended test points?

• In many cases the Commonwealth requires a calibration facility to specifically be ‘NATA’ accredited for all testing parameters. If your customer is the Commonwealth, is your calibration provider ‘NATA’ accredited for all the required categories.

• Do they offer a web based product to check the status of your products progress through the calibration or repair process?

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Where are Keysight Services and Support headed

1. Full On Line Asset Management for all customers.2. Standards based calibration matching or exceeding National Measurements

Laboratories. Becoming an alternative.3. Expanding our capabilities in to all aspects of metrology including physical

dimensional and temperature.4. We plan to do it all over time.

The Calibration Vendor of Choice for ‘ALL’ your calibration needs.

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InfolineKeysights Portal for Support information

WWW.keysight.com/find/service

Set up a user account

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www.keysight.com/find/Service

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Infoline IMKeysights Instrument Management Portal

For Large equipment fleets

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Infoline Instrument Management at a glance

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The easiest T&M asset management for ALL your instruments and services

Deploy the Infoline Instrument Management Solution and achieve your instrument management goals!

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Equipment Coordinator/End User Benefits

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Compliance with general principles of ISO9001, ISO14001 & ISO17025• Easily scales to handle

unlimited users and locations.

• Prepare for Audit with online access to calibration results.

• Speed up essential administrator tasks

• Identify system and software• Managing multiple suppliers

of service information and tools

• Improved equipment usage• Manuals and Technical notes

stored.• Activity scheduling for

preventive maintenance tips and notes.

• Software & firmware tracking and revision control

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In summary• If all you care about is a calibration sticker on your unit then print one

yourself and stick it on. • If you genuinely care about the quality of your measurement integrity,

then saving ten or twenty percent to get a substandard calibration is virtually the same thing.

• The real reason to get your instruments calibrated is because you care about the measurements you’re making and need to ensure they are accurate and meaningful.

Questions?