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February 2016
Kingdom of Saudi Arabia Educational Programs 2016
Designed To Empower ProfessionalsChart your path to becoming a skilled performance professional with The KPI Institute’s comprehensive training solutions
2www.kpiinstitute.org | [email protected] | +971 4 311 6556
The KPI Institute • KSA Educational Programs 2016
Professional Certification Programs
Participants will not only understand the importance and implementation phases for the Customer Service Excellence standards, but they will be given the necessary tools to implement it internally and measure its impact externally.
Participants’ skills in managing supplier performance and developing a strategic approach to procurement will be developed by enabling the identification of performance gaps and implementing action agreements with suppliers.
Benchmarking methodological uniqueness is represented by the identification and analysis of the processes that lead to a superior performance of a company, offering the opportunity to compare an organization’s performance against industry competitors.
Attendants will understand through practical learning how to effectively collect, analyze and interpret data by enabling managers/ analysts to draw insights from both quantitative and qualitative data, based on historical statistics and trend analysis.
Certified Customer Service Performance Professional
Certified Supplier Performance Professional
Certified Benchmarking Professional
Certified Data Analysis Professional
The two-day interactive program will help you understand personal performance, by explaining the benefits and clarifying the process of measuring it. It focuses on identifying ways to boost your performance outside working hours.
Certified Personal Performance Professional
Attendees will gain exposure to best practices and key concepts and will learn how to establish and use criteria for performance evaluations, from implementation to improvement and maintenance of the company’s employee performance management system.
Certified Employee Performance Management Professional
This course offers insights and best practices for improving performance in different scenarios, from data analysis and reporting, decision making and initiative management, to building a performance culture.
Certified Performance Improvement Professional
This program is meant to improve the practical skills in working with KPIs and developing instruments like scorecards and dashboards. Participants will acquire a sound framework to measure KPIs, starting from the moment they are selected, until results are collected in performance reports.
Certified KPI Professional and Practitioner
The course will help improve the business planning process and long-term organizational performance, through the use of strategic planning tools that will ultimately lead to smarter and quicker strategic decisions.
Certified Strategy and Business Planning Professional
To browse through our upcoming training courses and select the solution that best addresses your personal and professional objectives we recommend you visit: http://store.kpiinstitute.org/scheduled-courses
This course provides an interactive practice-based learning environment, focusing on best practices for developing and maintaining an innovation-oriented organizational culture within organizations.
Certified Innovation Performance Professional
The course focuses on delivering all the information needed to fully comprehend the value of the Balanced Scorecard, as well as on developing the necessary skills for a successful implementation.
Certified Balanced Scorecard Management System Professional
An exclusive framework that provides insights on effective visual communication, through a rigorous approach to creating visual representations of vast information, techniques of standardization and tailored data visualization tools.
Certified Data Visualization Professional
3www.kpiinstitute.org | [email protected] | +971 4 311 6556
The KPI Institute • KSA Educational Programs 2016
Scheduled Courses in 2016
Course DateCityCourses by Topic
1 - 5 May14 - 18 August23 - 27 October18 - 22 December20 - 23 March3 - 5 April25 - 27 September1 - 3 May18 - 20 December16 - 18 October13 - 15 November30 - 31 March8 - 9 May
JeddahRiyadhJeddahDammamRiyadhRiyadhRiyadhRiyadhRiyadhRiyadhRiyadhRiyadhRiyadh
Certified KPI Professional and Practitioner
Certified KPI ProfessionalCertified Balanced Scorecard Management System Professional
Certified Strategy and Business Planning Professional
Certified Performance Improvement ProfessionalCertified Employee Performance Management ProfessionalKPI, Dashboard & Scorecard in EducationKPI, Dashboard & Scorecard in Banking
delivered in Arabic
What our clients are saying
“I found the course so helpful, and the content was so rich in information and knowledege. I learned a lot form the course. It helped me understand the concept of KPIs and how to implement them in our organization. I really liked the excersises and the practical part of the course. All excersises were based on real life cases.”
“Best course I’ve taken , as well as the most applicable/useful for my career. It was well organized and it exceeded my expectations in many regards, excellent tools, techniques, and I really liked the self-paced format. Having the material available via download and online made it easy to access. In fact, I have already encouraged several colleagues to sign up for the next time it is presented.”
Ibrahim A. Neyaz, Saudi Food & Drug Authority, Saudi Arabia Naglaa Kassem, International Medical Center, Saudi Arabia
“A comprehensive training course and structured on clear steps to ensure the trainee earns a large amount of information.”
“The materials are designed in a simple, yet rich way. The contents were presented through different interactive methodologies.”
Moutaz Talal AlKalash, Saudi Electricity Company, Saudi Arabia Abdulrahman Alnofal, National Water Company, Saudi Arabia
“I would rate the training 10 out of 10 and would highly recommend it to others. The facilitator managed to get excellent group interaction right from the beginning, the KPI course was interesting, informative and very well presented.”
“Due to the nature of my current job, in strategy and KPI setting, the content of the program is very detailed, excellent and useful in many ways, I returned to the workplace full of enthusiasm and ready to apply the knowledge that I got.”
Mohamed Salah El-Dein, Salehiya Medical, Saudi Arabia Talal Al Sahli, SAMA, Saudi Arabia
“The KPI Institute has provided us with an excellent KPI program which was tailored to the needs of our organization. We highly recommend The KPI Institute’s educational programs.”
“The course is useful by making the link between strategy and KPIs very clear and it helps understanding the importance of KPIs in evaluating individuals.”
Ahmed Alsaheel, Salehiya Medical, Saudi Arabia M Warl A Kilani, ARASCO, Saudi Arabia
www.kpiinstitute.org
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