KNOWLEDGE ACADEMY - SINGLE WINDOW - WORLD CUSTOMS ORGANISATION

KNOWLEDGE ACADEMY- SINGLE WINDOW -

WORLD CUSTOMS ORGANISATION

SINGLE WINDOW- DEFINITIONS -

… a facility that allows parties involved in trade and transport to lodge standardized information and documents with a single entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements should only be submitted once.

UN-CEFACT Recommendation 33

SINGLE WINDOW- DEFINITIONS -

•Parties involved in trade and transport

WHO?•St

andardized information and documents

WHAT?

•Single entry point

WHERE?

•Fulfill all import, export, and transit-related regulatory requirements.

WHEN / WHY

•Electronic data elements should submitted only once

HOW?

Single WindowSingle Window - Political & Technical - Political & Technical

The Single Window environment is a complex technical issue, but it cannot work without the politics and other non-IT issues being examined first. Be sure to get the policy, legal and administrative frameworks analysed and sorted before looking at technical options. (WCO Guidelines)

Political- Developing Political will

- Management Group among border agencies

- Concept paper/feasibility study

- Decide a lead agency

- Policy Harmonization

Technical- Technical Group among border

agencies

- Data Harmonization

- Development of SW system

- Alignment with global standards

(UNECE)

Revenue Administration

Transportation & Logistics Facilitation

Trade Policy Implementation

Internal Security

Health & Public Safety

Single Window Services

SW and Customs FunctionsSW and Customs Functions




Internal Security





Internal Security


Country A Country B

What is the Priority?What is the Priority?

• The choice of services for Single Window would depend on the national Customs

• What does the Customer hope to see?• Outcome-centric focus important for both working

level & leadership in steering SW implementation

SINGLE WINDOW PERSPECTIVES

Chap 1:Understanding SW Environment

Chap 2:Border Management Functions & SW Concept

Chap 3:SW as part of Customs Modernization

Chap 4:Agenda Setting & Policy Planning

Chap 5:Establishing Formal Structures

Chap 6:Designing SW Services

Chap 8:Human Resource & Change Management

Chap 7:Dealing with legal issues

1. Incubation & Strategic Planning

2. Establishment & Consolidation

3. Development, Implementation, Evaluation & Feedback

SINGLE WINDOW PERSPECTIVES

• Understanding of “horizontal” aspects important for optimal SW implementation– SW as part of Coordinated Border

Management– Service Interactions and Service Oriented

Architecture– Sustainability & Continual Improvements

in SW

SINGLE WINDOW- CBM -

COORDINATED BORDER MANAGEMENT

• The coordinated approach by border control agencies, both domestic and international, in the context of seeking greater efficiencies over managing trade and travel flows, while maintaining a balance with compliance requirements

SINGLE WINDOW ENVIRONMENT

• A facility that allows parties involved in trade and transport to lodge standardized information and documents with a single entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements should only be submitted once.

CMB does not equal SW- But effective SW environment can only be achieved if a Country

undertook CBM efforts- CBM is a pre-requisite to the development of a successful SW

environment


• CBM in the context of SW development– Stakeholder involvement– Business process re-engineering– Dematerialization of supporting

documents– Risk management


• Stakeholder involvement– Forming a structure with clear leadership

& directions for CBM– Active involvement / commitment of

CBRA, Trade– Consultation, confidence building,

feedback– Clear goals


• Business Process Re-engineering– To re-cast existing manual processes into

new electronic processes– Eliminate redundant / duplicative steps – Align digital workflow to physical goods

clearance– A well-designed workflow allows essential

checks / verifications to be achieved in a much shorter time without sacrificing rigour


• Dematerialization of Supporting Documents– Need to verify data submitted with

supporting documents– Potential source of bottleneck– Can physical documents be made electronic?

Scans? Electronic from creation?– Can such checks be reduced? Removed?– Post clearance audit instead of up-front

checks?


• Risk Management– Structured data in electronic form opens up many

possibilities– Pre-clearance

• Enables data to be holistically reviewed for key risk areas (i.e. security, revenue, OGA requirements)

• Identifying high-risk containers for checks (x-ray or intrusive)

– Clearance• Availability of information to Officers at the border enables

quick reference and intervention if necessary

– Post-clearance• Identifying unusual trends, patterns• Business intelligence

– Support effective allocation of scarce resources

Service Interactions & Service Oriented Architecture

• Works hand-in-hand with business process re-engineering

• Design of SW incorporating “ideal-state” for all stakeholders– Business value of regulators– Service design & Service delivery– Service mindset


• Business Value of Regulators– Stereotypical mindset: Customs as

hindrance to trade– Regulatory functions are necessary• Security, protection of society, revenue for

government functions

– Uncertainty, delays, inconsistencies in applying procedures that is the main problem, not the regulations


• Service design & Service delivery– Identify & optimize interactions– Face-to-face contact– Web-site navigation– SW software interface– Training / engagement – Availability of information

• Entire suite of regulatory functions / services provided must converge through SW

Face-to-Face

Telephone / Email

Website / Online Services

Publications


• Service mindset– Not always easy: regulator cum service

provider– CBM provides foundation to standardize

controls / reduce duplications– Designing effective SW services requires

regulators to empathize with the public we serve


User Registration

Authentication

Access Control

Submission of Data

Front-End Validation

Verification of Data

Supporting docs

SINGLE WINDOW ENVIRONMENT

Approval / Rejection

PHYSICAL ENVIRONMENT

Goods arrive Goods targeted / exempted from checks

Goods cleared for imports / detained

BACK-END (or what the trader does not need to care about)Processing Systems / Modules

Business Rules Data Warehouse

Govt User Database

Risk Management

Offences / Enforcement

Database

Routing of Submissions

Validation of submissions

Supporting Documents

Manifests

Access Control

Authentication

Verification Functions

Post Clearance Analysis

Decision Making

Clearance

Business Intelligence

Action / Inspection Log

Payments

Payment Records

Arrears Management

Clearance Records

Payment

Electronic?

Sustainability & Continual Improvements

• A SW environment is not static – it needs to be refined

• Performance Measures– System availability– Feedback management– Service standards– Key performance indicators

• Time Release Study– Diagnostic on checkpoint situation to drive

improvements

Sustainability & Continual Improvements

• Operating environment can change– CBM provides framework for agencies to

coordinate responses – SW provides the tool to support prompt

response• Information• Controls• Facilitation

Conclusion

• A Single-Window is a tool that can unlock great trading and regulatory efficiencies – If it is designed properly, with the inputs

from key stakeholders– If it is run with a service-centric mindset– If it is sustained and continually improved

upon

Resources

• UNCEFACT Recommendation 33– http://

www.unece.org/fileadmin/DAM/cefact/recommendations/rec33/rec33_trd352e.pdf

• WCO Single Window Compendium– http://

www.wcoomd.org/en/topics/facilitation/activities-and-programmes/single-window/single-window-guidelines.aspx

http://www.unece.org/fileadmin/DAM/cefact/recommendations/rec33/rec33_trd352e.pdf




http://www.wcoomd.org/en/topics/facilitation/activities-and-programmes/single-window/single-window-guidelines.aspx


