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No Interoperability? No Problem! How organizations are sending mobile money even when clients are on different networks December 5, 2013 Welcome!

Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

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Page 1: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

No Interoperability? No

Problem!How organizations are sending mobile

money even when clients are on different

networks

December 5, 2013

Welcome!

Page 2: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Agenda

1. Technical Housekeeping

2. Poll: Getting to know our audience

3. USAID’s commitment to Electronic and Mobile Payments

4. Why are we here?

5. Hearing from an Aggregator: Yo! Payments Uganda

6. Hearing from an Aggregator: Selcom Tanzania

7. Hearing from an implementing partner: JSI Tanzania

8. Q & A

Page 3: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Mobile Money Resources

USAID’s Commitment to Electronic & Mobile Payments

Page 4: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

USAID’s commitment to electronic

payments and mobile money

Page 5: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Mobile Money Resources

Introduction to Mobile Money Self Paced Course

http://techchange.org/media/introduction-to-mobile-money/

Page 6: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Mobile Money Resources

Why are we here?

Page 7: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

“The ability of a system to work with or use the parts

or equipment of other systems” – Merriam-Webster

ATM networks are

interoperable allowing

you to withdraw cash

from most locations

around the globe

Airlines allow flight

information to be passed

between booking

systems, and manage

luggage through an

interoperable system.

SMS messages can be

sent and received by any

mobile network

Interoperability

0

1

2

3

4

5

6

7SMS Hubs

facilitate

Interoperability

Page 8: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

208 Mobile Money (MM) Deployments

Page 9: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Status of Interoperable MM Platforms Today

IndonesiaNigeria

Page 10: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Interoperability Scenarios for MM

Platform to Platform

Interoperability allows

customers to make

mobile money

transactions between

different mobile money

platforms

Agent and Merchant

Level Interoperability

allows agents and

merchants to transact

between multiple mobile

money platforms

Interoperability with

cross-border

platforms allows for

international

remittances

Interoperability with financial

institutions and other payment

networks allows access to services

like e-wallet-to-bank account

transfers and transactions with

merchants that accept

Visa/Mastercard

A customer can

connect to his e-wallet

from any network

1 2 3

4 5

Source: Mobile Finance and Interoperability: Seperating Fact from Fiction, May 2012, Open Revolution, The Fletcher School, and NetHope

Page 11: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Different Types MM Payment Streams

MFI/NG

O/Compa

ny

Loan disbursements, per diems, cash transfers

Business to Person (B2P)

Person to Person (P2P)

Sending money to friends and family

Government to Person (G2P)

Gov

Store Wholesaler

Business to Business (B2B)

Retail store paying a wholesaler,

organizations paying other vendors

Welfare payments, tax rebates

Person to Business (P2P)

Loan reimbursements, Bill pay

1

2

3

4

5

MFI/NG

O/Compa

ny

Page 12: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Today’s Focus: B2P (or Bulk Payment) and Platform

to Platform Interoperability

Platform to Platform Interoperability allows

customers to make mobile

money transactions

between different mobile

money platforms

MFI/NGO

/Company

Loan disbursements, per diems, cash transfers,

voucher programs, salary disbursements

Business to Person (B2P)

Page 13: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Company or

Organization

MNO # 1

MNO # 2

MNO # 3

MNO # 1

What is an off-net transaction?

Page 14: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Company or

Organization

MNO # 1

MNO # 2

MNO # 3

MNO # 1

Money is disbursed

directly into

recipients mobile

money wallet

MNO # 1

What is an off-net transaction?

Page 15: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Company or

Organization

MNO # 1

MNO # 2

MNO # 3

MNO # 1

Money is disbursed

in the form of a

token. Expires in 7

days, must cash out

100% of token

MNO # 2 MNO # 3

What is an off-net transaction?

Page 16: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Company or

Organization

MNO # 1

MNO # 2

MNO # 3

MNO # 1

What is an off-net transaction?

Page 17: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Potential solutions to off-net transactions

MNO # 1

MNO # 2

MNO # 3

Company or

Organization

Enter into contracts with all

three MNOs, and use three

different bulk payment

platforms to make payments

Company or

Organization

MNO # 1 Make sure all recipients

have sim cards and mobile

wallets on the MNO you

have a contract with

Or…

Page 18: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Company or

Organization

Aggregator

Money is disbursed directly to all

recipient’s mobile money wallets,

regardless of their network

carrier

Consider contracting an Aggregator

MNO #1 MNO #2 MNO #3

Page 19: Knowledge Management and Microenterprise Developmentsolutionscenter.nethope.org/assets/collaterals/Intro_Aggregator... · Knowledge Management and Microenterprise Development Author:

Gerald Begumisa

[email protected]

Sameer Hirji

[email protected]

Q & A