La Dynamic Infrastructure al servizio delle aziende - IBM · La Dynamic Infrastructure al servizio delle aziende. 4 giugno 2009 CIO Polis - Torino 2 ... Get started with the ITSM

© 2009 IBM Corporation

Maurizio BenassiSystem Architect, Area Sistemi e Tecnologie, IBM Italia

La Dynamic Infrastructure al servizio delle aziende

4 giugno 2009 CIO Polis - Torino 2

In this smarter world, we need our infrastructure to propel us forward, not hold us back.

Infrastructure that is instrumented, interconnected and intelligent. Infrastructure that brings together business and IT to create new possibilities.

We need a dynamic infrastructure.

Facilities Infrastructure Facilities Facilities InfrastructureInfrastructure

ProductionInfrastructureProductionProductionInfrastructureInfrastructure

Mobility Infrastructure MobilityMobility InfrastructureInfrastructure

Technology Infrastructure TechnologyTechnology InfrastructureInfrastructure

Communications Infrastructure Communications Communications InfrastructureInfrastructure

+ + + +


Dynamic Infrastructure: Addressing today’s challenges and tomorrow’s opportunities.

Not only ensuring high availability and quality of existing services, but also meeting customer expectations

for real-time, dynamic access to innovative new services.

Not just containing operational cost and complexity, but achieving

breakthrough productivity gains through virtualization, optimization,

energy stewardship, and flexible sourcing.

REDUCE COST

IMPROVE SERVICE

MANAGE RISK

Not only addressing today’s security, resiliency, and

compliance challenges, but also preparing for the new

risks posed by an even more connected and collaborative world.

Dynamic Infrastructure


IBM’s solution strategy is aligned with the needs of a dynamic infrastructure.

IBM IS INVESTING IN…

Energy efficient servers, storage, and facilities.Virtualization and consolidation solutions.Information infrastructure.Standardization and automation.

Pervasive and preventive security solutions.Global resiliency and security centers Comprehensive resiliency solutions.Compliance and long term information retention.

Cloud based services and solutions.Service Management Industry Solutions.Application management and hosting.

A DYNAMIC INFRASTRUCTURE HELPS…

REDUCE COST

IMPROVE SERVICE

MANAGE RISK


Dynamic Infrastructure…

…delivers superior business and IT services with agility and speed.

Enables visibility, control, and automation across all business and IT assets.

Transforms assets into higher value services.

Highly optimized to achieve more with less.

Addresses the information challenge.

Leverages flexible sourcing like clouds.

Manages and mitigates risks.


...supporting converged management to deliver smarter business outcomes.

DYNAMIC INFRASTRUCTURE

Dynamic Infrastructure: Enabling visibility, control and automation across all business and IT assets….

Facilities Infrastructure

ProductionInfrastructure

Mobility Infrastructure Mobility Infrastructure

Technology Infrastructure

Communications Infrastructure

+ + + +VISIBILITY CONTROL AUTOMATION


Visibility -See Your Business Services.

Control - Manage your risk and compliance.

Automation - Build Agility into your Operations.

Dynamic Infrastructure – Service Management Next Steps

Implement automation across real-time operational tools, process workflows and all IT and non-IT assets.Leverage service delivery and support automation across the service lifecycle.

Implement automation across real-time operational tools, process workflows and all IT and non-IT assets.Leverage service delivery and support automation across the service lifecycle.

Integrate real-time event, resource, security and asset/ configuration data.Integrate process workflows with operational tools to enforce controls.Leverage service management design for an integration roadmap.

Integrate real-time event, resource, security and asset/ configuration data.Integrate process workflows with operational tools to enforce controls.Leverage service management design for an integration roadmap.

Implement dashboards for real-time operations and process management. Get started with the ITSM Self-Assessment Tool.Leverage service management strategy and planning services.

Implement dashboards for real-time operations and process management. Get started with the ITSM Self-Assessment Tool.Leverage service management strategy and planning services.


SERVICE-ORIENTED…Rapid service deployment. Reusable service components.Secure and reliable processes.

AND SERVICE-MANAGEDIntegrated management across all assets.Service visibility, control and automation.Manage complex, rapid changes.

Dynamic Infrastructure: Transforming these assets into higher value services….

…implementing a service-oriented, service-managed approach torapidly and dynamically deliver business and IT services.

DYNAMIC INFRASTRUCTURE


Dynamic Infrastructure: Caso Cliente Italiano

Infrastruttura Cliente



Infrastruttura Cliente: Gestione dei Servizi

Gestione delle Service Request– Tracciamento delle action sulle richieste di assistenza pervenute;– Gestione del database delle soluzioni applicabili;Monitoraggio Sistemi – Monitoraggio continuo dello stato del sistema;– Misurazione in tempo reale dei KPI e degli SLA associati;Controllo degli Asset– Controllo completo della configurazione di esercizio;– Controllo del livello delle scorte e della loro movimentazione;– Controllo delle attività di manutenzione;– Controllo da remoto dei sistemi primario e di supportoAutomazione dei Processi – Workflow di gestione per le Richieste di Servizio, gli Incidenti e i

Problemi – Workflow di gestione di Richieste di Modifiche e di Ordini di Lavoro – Workflow di Gestione Materiali e Magazzini

Sistema Informativo Supporto Logistico è un CRM evolutoin cui il rapporto Clienti – Utenti finali è organizzato e regolamentato dal Service Management



Punti di attenzione– Utilizzo delle best practice ITIL in ambito non IT – Integrazione tool di Trouble Ticketing, Monitoring e soluzione

telefonica– Gestione Integrata di Sistemi IT e non IT in una unica Infrastruttura

Punti di forza– Forte integrazione del team: “One band project!”– Condivisione di esperienze pregresse nella gestione dei processi

ITIL, da parte di IBM– Tempi brevi per grandi risultati – Soluzione propagabile all’interno del Cliente, su tematiche

analoghe

Risultati


Dynamic Infrastructure: Is highly optimized to achieve more with less….

=CLOUD COMPUTING

Reduced Cost

…leveraging virtualization, energy efficiency, standardization andautomation to free up operational budget for new investment.

VIRTUALIZATION + ENERGY EFFICIENCY +STANDARDIZATION AUTOMATION+


Che cosa è Cloud Computing?

The Application layer : for example a specific application (such as CRM) or application data services (such as those provided by AMEE, Google Maps etc).

The Framework layer : for example, the development framework or platform, the messaging systems, any file storage service, the database and all the components used in providing an environment for the application to exist within.

The Hardware layer: for example, the operating system, the virtual machine and the bare metal. All the components used in providing an operating computing environment for the framework layer to exist within.

Your Data Application

Framework

Machine

Software as a Service - SaaS

Framework as a Service - FaaS

Hardware as a Service - HaaS

User Provider

Your Data

Your Appliacation Framework

Machine




User Provider

Your Data

Your Appliacation

Your Framework Machine




User Provider

Cloud recap… http://blog.gardeviance.org/2008/10/cloud-recap.html

http://blog.gardeviance.org/2008/10/cloud-recap.html


Two Types of Cloud delivered Services


Supporting Flexible Delivery Models


Introducing LotusLive


Dynamic Infrastructure: Leveraging flexible sourcing like clouds….

Respond faster to business requirements.

Provide overflow computing power.

Reduce capital and operational costs associated with delivery of services.

TOOLS, TECHNOLOGIES AND SERVICES

MANAGED SERVICES

OUTSOURCING

CLOUD COMPUTINGCLOUD COMPUTING

FLEXIBLE SOURCING

…allowing you to quickly realize direct business benefits.


Dynamic Infrastructure: Addressing the information challenge….

I have to store it:

I want to store it:

I can’t store it:

COMPLIANCE

BUSINESS VALUE

BUDGET

…achieving information compliance, availability, retention and security objectives.


Dynamic Infrastructure: Helping you manage and mitigate risk….

NEW POSSIBILITIES.NEW RISKS.

BUSINESS RESILIENCYacross globally integrated systems.

COMPLIANCE SOLUTIONSfor exploding data volumes and complex regulatory environments.

SECURITY FRAMEWORKSpanning physical, IT, mobile and “smart” assets.

…providing the end-to-end approach needed in aninstrumented, interconnected and intelligent world.


…delivers superior business and IT services with agility and speed.

Dynamic Infrastructure…

Enables visibility, control, and automation across all business and IT assets.

Transforms assets into higher value services.

Highly optimized to achieve more with less.

Addresses the information challenge.

Leverages flexible sourcing like clouds.

Manages and mitigates risks.


Building a dynamic infrastructure.Service Management

Asset Management

Virtualization

Energy Efficiency

Business Resiliency

Security

Information Infrastructure

Provide visibility, control and automation across all the business and IT assets to deliver higher value services.

Maximizing the value of critical business and IT assets over their lifecycle with industry tailored asset management solutions.

Leadership virtualization and consolidation solutions that reduce cost, improve asset utilization, and speed provisioning of new services.

Address energy, environment, and sustainability challenges and opportunities across your business and IT infrastructure.

Maintaining continuous business and IT operations while rapidly adapting and responding to risks and opportunities.

End to end industry customized governance, risk management and compliance solutions.

Helping businesses achieve information compliance, availability, retention, and security objectives.


A dynamic infrastructure is a journey…

…these interrelated initiatives can provide the DNA needed to thrive in a smarter planet.


SAN Volume Controller

Virtual File Manager

Tape Virtualization Engine

Virtual I/O Server

BladeCenter Open Fabric Manager

System z Hypersockets

WebSphere Virtual Enterprise

IBM Virtualization offerings and capabilities

IBM Tivoli Service Management Family

IBM Systems Director IBM TotalStorage Productivity Center

Virtual Client Solution

IBM VIA Service

IBM Best Practices & Financing

Service Management

Application Virtualization

ClientVirtualization

StorageVirtualization

NetworkVirtualization

Server Virtualization

http://www.citrix.com/lang/English/home.asp

http://www.redhat.com/


Virtualizzazione infrastruttura: “ensemble” di sistemi Unix/AIX

PowerVM Live Partition Mobility

APS WBS APS WBS DBSRAC1

DBS DBSRAC1

DBS

Layer Application, Web, Gateway, App.-Database, Middleware Server

Layer Database Server

“Building Block” scale-out (JS43), entry (Power 560), mid-size (Power 570) High-end: Power 595

Oracle Real Application Cluster 11g / 10g

Live Partition Mobility

HCM


Virtualizzazione infrastruttura: storage, SAN e TAN – Sito 1LAN

SANFabric BackboneIBM System Storage SAN768B

Storage VirtualizationIBM SAN Volume Controller

Storage Tier 1 SUN 9990 System

Storage Tier 2 SUN 6140 System HP MSA1000HP EVA 4000SUN 6140

HDS AMS 1000Storage Tier 2

Virtual Tape LibraryIBM TS7650G GatewayIBM System Storage XIV

TAN

IBM System Storage DS8300Storage Tier 1 & 2 Storage Tier 2

IBM System Storage XIV

Nota:1 ) Virtualizzazione Storage2) Razionalizzazione SAN & TAN3 ) Sistemi Transazionali Tier 14) Tier 2: sistema architettuttura

GRID5 ) Virtualizzazione Nastri e

Deduplica

http://www-03.ibm.com/systems/storage/san/b-type/san768b/index.html

http://www-03.ibm.com/systems/storage/san/b-type/san768b/index.html


Infrastruttura di D/R geografica proposta tra i due siti (500 KM)

FCIP e IPSito 1

Sito 2

Replica Log Database via IP

Nota:I database sono tenuti aggiornati mediante replica asincrona via software.Altri dati sono tenuti aggiornati in modo asincrono mediante la la caretteristica Global Mirror del SAN Volume Controller (SVC)Il cluster geografico tra sistemi Unix/AIX è realizzato mediante PowerHA/XD; esso integra le funzioni di SVC Global MirrorIl D/R della infrastruttura x86 virtualizzata utilizza Site Recovery Manager (SRM) VMware, integrabile con SVC Global Mirror


Infrastruttura di Backup

IP Based Native Replication1 to 1 replication from primary to 2nd siteCan clone cartridges to tape at the 2nd site

Replication concurrent with backup Cartridge-level replication policyCan import/export cartridges via backup application

Physical capacity

ProtecTIERGateway

Backup Server

Backup Server

Represented capacityPrimary Site

Physical capacity

ProtecTIER GatewayBackup

Server

Secondary (DR) Site

IP based NR link

Using Native Replication will

require significant less bandwidth due

to Deduplication

ProtecTIER Native IP-Based Replication

Note:Abbinato allo storage IBM System Storage XIV, il ProtecTIER Gateway rappresenta una destinazione su disco ottimale per i dati di backup e archiviazione.Il sistema combina una soluzione VTL (Virtual Tape Library) con HyperFactor, la tecnologia di deduplicazione dei dati in-line di IBM, che permette di ridurre i requisiti e i costi dei dischi.


Dynamic Infrastructure….

A dynamic infrastructure can help you improve service, reduce costs and manage risk.

…delivering superior business and IT services with agility and speed.

Next steps?In depth briefings.Collaborative workshop or assessment from IBM or our Certified Business Partners.Proofs of Concept.


http://www-03.ibm.com/systems/it/dynamicinfrastructure/news/

http://www-03.ibm.com/systems/it/dynamicinfrastructure/news/

Documents

La Dynamic Infrastructure al servizio delle aziende - IBM · La Dynamic Infrastructure al servizio delle aziende. 4 giugno 2009 CIO Polis - Torino 2 ... Get started with the ITSM