'Error: LCD List needs to be upgraded' Message Displays on the Computer in Windows during S... Page I of 3HP Customer Care > HP Officejet Pro 8500 Wireless AII-in-One Printer - A909g

'Error: LCD List needs to be upgraded' Message Dilin Windows during Scanning

Support details

Issue

When you try to scan using the product control panel, the message 'Error: LCDList needsto be upgraded' displays on the computer. The 'LCD list' is the list of potential scandestinations that displays on the printer.

The solution to this issue is to re-establish the connection between the computer and the printer,and then set up the scan destination list again, if necessary. Try the following solutions in the orderpresented. The solutions include restarting your computer, so consider bookmarking this page inyour Web browser, so that you can easily return to it.

Solution one: Restart and reset

Follow these steps to restart your computer and reset the printer.

1. Restart your computer.

1. With the product turned on, unplug the power cord from the back of the product.

1. Unplug the power cord from the electrical outlet.

1. Wait 15 seconds.

1. Reconnect the power cord to the product, and then reconnect the power cord to theelectrical outlet.

1. If the product does not automatically turn on, press the Power button «(@ ).

1. Wait a couple of minutes to make sure that the product is ready, and then try scanningagain from the product control panel.

If the issue persists, or if you want to make changes to the scan destination list, continueto Solution two.

Solution two: Set up the destination listYou must set up a list of potential scan destinations in order to start scans from the product. Followthese steps to fill out the destination list using the HP product software that you have: HP SolutionCenter or HP Director.

Important: HP Solution Center and HP Director software versions vary, depending on the age ofyour product, and whether you installed updated software after the initial setup. For specificinstructions on all the settings the software offers, click the Help button on the home screen orsettings screens in HP Solution Center or HP Director.

1. Open the HP product software:

Show all I Hide all

•• Windows XP

ItClick Start (., ), click All Programs, click HP , and then click HP SolutionCenter or HP Director.

http://hI0025.wwwI.hp.comiewfrf/wc/document?docname=cO 1592085&cc=us&1c=en&d1c=en... I0/30120 I 0

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IIWindows Vista

Click the Windows icon ( ), click Programs, click HP , and then click HPSolution Center or HP Director.

IIWindows 7

Click the Windows icon ( . ), click All Programs, click HP ,and then click HPSolution Center or HP Director.

The HP product software opens.

1. Configure the software:

IIHP Solution Center

IIHP Director

If an 'Invalid Front panel list' message displays on the computer, click OK.

1. Continue with the on-screen instructions to create a scan destinations list.If the scan destination list already displays in the right column, refresh the scan list bymoving the list items to the source (left) column and then back to the destination column.

1. Try scanning again from the product control panel.

• If these steps resolved the issue, you do not need to continue troubleshooting.

• If the issue persists , continue to the next solution.

Solution three: Make sure that the Digital Imaging Monitor (DIM) isrunning

1. Find the DIM icon (f@ ) in the notification area in the lower-right corner of the computer.You might have to click the Left arrow to expand the notification area.

o If the DIM icon is present, you can stop troubleshooting.

o If the DIM icon is not present, continue to the next step in this procedure.

1. On your computer keyboard, press the Ctrl , Shift, and Ese keys at the same time.The Task Manager window opens.

1. Click the Processes tab, and then select the Show processes from all users checkbox.

1. Under Image Name, check whether hpqtra08 and hpqste08 services are running.

o If the services are running, close the Task Manager window. You do notneed to continue troubleshooting.

o If the services are not running, close the Task Manager window and continueto the next step in this procedure.

1. Open the Bin folder.

IIWindows XP

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IIWindows Vista

IIWindows 7

1. Double-click the hpqtra08.exe file.

1. When prompted, click Yes to restart the computer.

CauseThis issue might occur when new software is installed and the scan destination list is not updated.

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)} HP AII-in-One Products -- In Windows the Message 'An error occurred while communicating withscanning device' Displays When Scanning

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http://hl0025.wwwl.hp.com/ewfrf/wc/document?docname=cO 1592085&cc=us&lc=en&dlc=en ... 10/30/2010