Leaders in Asset Management

Establishing a Property Training Program

How do we get Property Officials trained AND….motivated?

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Topics

• What is the purpose of a property training program?• Common elements of ‘current state’ training• Proposed alternative approach training

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What are the Aspects of a Training Program We Typically Consider?

• Training content• Training applicability• Training availability• Certification• Methods to ensure adherence to prescribed duties

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What Qualities do Training Programs Typically Focus on?

Knowledge!

• Policy• Process• Record Keeping• Asset Management Software Functions

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Summary of ‘Current State’ Training Programs

Typical Learning Outcomes:• Understand legal and regulatory requirements and

responsibilities for personal property management • Understand policies and procedures for managing

property• Learn the objectives of personal property

management • Understand property roles and responsibilities• Identify the property management lifecycle• Maintain, utilize and track property

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Summary of ‘Current State’ Training Programs

Typical Training Content and Delivery:

• Details of policy, typically shared in lecture format

• “How to’s” of managing property, often prescriptive

• May include practical application examples

• May include property system functionality and hands-on exercises

• Instructor may be employee or may be contracted to provide

training

• CBTs present policy and process, with little opportunity to

demonstrate mastery of content

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Summary of ‘Current State’ Training Programs

Typical Evaluation and Reinforcement Activities

• Training evaluations gauge students’ response to training

• Follow-up evaluations may try to measure understanding of

content and ability to execute processes as presented in training

• Reinforcement activities focus on improving ability to execute

processes learned in training

• Resultant updates to training program focus on clarifying

existing policy/process content

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Result of the Current State

Custodians learn to execute the tactical elements of the

existing property management program

• Audit Response

• Record Keeping

• Physical Inventory

• Reporting

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Result of the Current State

• Knowledge is vital to a property program, but is this

enough to get what we need from our property officials?

• The real challenge of building a truly effective property

program is also incorporating other qualities:

Commitment Diligence

Timeliness Quality

Accuracy Accountability

Tenacity Innovation

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So, How Do We Instill These Other Qualities?

• Define learning outcomes that foster qualities AND build

knowledge and skills

• Develop content that ties policy/process to the mission and

goals of the organization

• Deliver the training in a manner that enables students to build

desired qualities and demonstrate mastery of the content

• Evaluate training effectiveness in terms of results

• Continuously review and update the training program as goals,

objectives and metrics change over time

• Lead by example!

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Proposed Learning Outcomes

• Understand how effective property management positions our organization to successfully execute its mission

• Understand our organization’s goals and expected outcomes for the property management program

• Understand how you as a Property Official can positively impact and drive quality through the property process

• Apply property management policies and processes to streamline and optimize your property function

• Understand the property management lifecycle and best practices for executing the property function at each stage of the cycle

• Learn how to use technology to facilitate and automate good property management practices

• Learn how to communicate the value of asset management to others

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Designing the Content

• Policy and process presented in the context of the

organization’s mission

• Describes how property outcomes are measured and

presents metrics for gauging results

• Presents real-world case studies that link policy/process to

achievement of organization’s goals

• Includes exercises that enable students to practically apply

policy and process to actual business scenarios

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Designing the Content

• Develop content that is specific to the level of responsibility

• Ease of training availability – establish various methods of

training so that all property officials can easily access

training

• Establish a formal certification program that certifies the

Property Official encompasses all qualities

• Continuously provide real-world examples of the

importance of effective personal property management

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Effective Delivery – Instructor Led Training

Instructors must understand your organization and the asset management function

• Ideally, the instructor is part of the asset management organization OR

• Subject Matter Experts participate in training

This is important to provide context to the organization, mission, and unique processes.

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Effective Delivery – Instructor Led Training

Students must be engaged

• Provide exercises that promote student discussion and collaboration

• Role play/simulate common asset management activities

• Present real-world problems and have students craft solutions

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Effective Delivery – Computer Based Training

• Computer-based training must be interactive and include similar elements to instructor-led training

• Augment with on-line forums for discussion and collaboration

• Students complete exercises that simulate real-world scenarios

• Students complete a project at the end of the course to demonstrate mastery

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Evaluating Outcomes – Initial Training

Training evaluations gauge mastery of content:• Do students understand how policy and processes

support our mission?• Can they apply policy and process effectively to

achieve expected outcomes?• Did they feel the training effectively prepared them to

perform their asset management responsibilities?

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Evaluating Outcomes – Follow-up

Establish meaningful metrics to determine effectiveness of training and identify areas for improvement

Follow-up evaluations measure outcomes and achievement of goals•Are custodians getting the desired results?•What metrics are being used?•Where are we not getting the desired outcomes, and what types of reinforcement activities are needed?

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Updating the Training Program

• Training program is updated at regular intervals in accordance with:

• Policy changes • Process improvements • Organizational goals

• Property Officials contribute new content based upon their own successes

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Summary

• A new approach to establishing a Property Training Program will equip Property Officials with the requisite knowledge and skills AND the motivation and commitment to execute their function

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Questions?