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Key Questions in Leadership Development
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Key Questions inLeadership Development
Creating Confident Organizations
Paul DumouchelleManagement Consultant
www.advisausa.com
Strategy
ExecutionAlignment
Creating Confident OrganizationsThe Triangle of Confidence
Strategy
WHAT ARE OUR GOALS?
• Mission• Values• Vision• Objectives
Execution
HOW WILL PEOPLEACHIEVE OUR GOALS?
• Motivation & Coaching• Teamwork• Innovation• Change Management• Sales Skill Training
AlignmentWHO WILL ACHIEVE OURGOALS?
• Hiring and Selection• Leadership Development• Organizational Structure• Performance Metrics• Succession Planning
Creating Confident OrganizationsThe Triangle of Confidence
Leadership DevelopmentKey Issues & Questions
Key Issues Key Questions
Change Management What is the change management downside in leaders witha strong sense of urgency & who thrive on pressure?
What is the leadership priority whenchange initiatives encounter dysfunction?
Communication What is a leader’s first step in effective communication?
Conflict Management What choices do leaders have in addressing conflict?
Motivation What is the key link in the performance chainthat a leader controls?
Decision-Making What common decision-making traps should leaders avoid?
Pre-change
Performance Level
Post-change
Performance Level
Dip
Depth
Dip Duration
Denial
Self-Protection Acceptance
Support
©2008 ADViSA
Change ManagementThe Implementation Dip
©2008 ADViSA
Change ManagementThe Risk in Impatience
What is the change management downside in leaders witha strong sense of urgency & who thrive on pressure?
Pre-change
Performance Level
Post-change
Performance Level
Dip
Depth
Dip Duration
Denial
Self-Protection Acceptance
Support
Change ManagementDysfunctions
What is the leadership priority whenchange initiatives encounter dysfunction?
Common Dysfunctions
1.Confusion2.Gradual/De-Energized Change3.False Starts/Cynicism4.Frustration5.Frustration/Paralysis6.Anxiety
Used with Permission
Change ManagementDysfunction Diagnosis
Copyright © 2008 Fredricka F. Joyner, IUPUC
CommunicationThe Communication Circle
Business
Results
SelfAwareness
Engaging
Others
Self
Management
What is a leader’s first
step in effective communication?
Copyright © 2008 Fredricka F. Joyner, IUPUC
What do I know
about the situation?
How should I
choose to respond?
Where do I need to develop?
+ =
• Avoid/Delay
• Be Directive
• Collaborate
• Defer to Others
What do I know about myself?
What do I know about the other
people involved?
Conflict ManagementSituational Approaches Model
What choices do leaders have in addressing conflict?
Manager’s RelationshipRelationship
withEmployee
Employee PerformancePerformance
ResultsResultsEmployee MotivationMotivation
MotivationThe Performance Chain
What is the key link in the performance chain
that a leader controls?
AnchoringAnchoring Giving disproportionate weight to the first information received
Status QuoStatus Quo Bias toward alternatives that perpetuate the status quo
Sunk-CostSunk-Cost Bias toward choices that justify past choices
Confirming Confirming
EvidenceEvidence
Bias toward information that supports our existing instinct or point of view while avoiding info that contracts it
FramingFraming The way a problem is framed, positively or negatively, profoundly influences the choices made
Over-Over-confidenceconfidence
The tendency to overestimate the accuracy of our forecasts
PrudencePrudence The tendency to be over-cautious when making estimates about uncertain events
Recall-abilityRecall-ability Giving undue weight to recent, dramatic events
Hammond, John S., Ralph L. Keeney, and Howard Raiffa. “The Hidden Traps in Decision Making." Harvard Business Review. Sep-Oct (1998).
Decision-Making“Traps” to Avoid