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Leadership & Leadership & The Best The Best Management Tips…Management Tips…
I’ve learned!I’ve learned!
Ken Tucker, Business MentorsKen Tucker, Business Mentors
B Sc. MBAB Sc. MBA
Is this you?Is this you?Well-trained and Well-trained and
successful in the pastsuccessful in the past
StrugglingStruggling
BusinessBusiness HomeHome LifeLife
SLUMPSLUMP
"According to a new survey of 1,500 chief executives "According to a new survey of 1,500 chief executives conducted by IBM's Institute for Business Value…conducted by IBM's Institute for Business Value…
CEOs identify "creativity" as the most CEOs identify "creativity" as the most important leadership competency for the important leadership competency for the
successful enterprise of the future.successful enterprise of the future.
That's creativity—not operational effectiveness, That's creativity—not operational effectiveness, influence, or even dedication. CEOs see a large gap influence, or even dedication. CEOs see a large gap between the level of complexity coming at them and between the level of complexity coming at them and their confidence that their enterprises are equipped their confidence that their enterprises are equipped
to deal with it. Until now creativity has generally to deal with it. Until now creativity has generally been viewed as fuel for the engines of research or been viewed as fuel for the engines of research or
product development, not the product development, not the ESSENTIAL ESSENTIAL LEADERSHIPLEADERSHIP asset that must permeate an asset that must permeate an
enterprise."enterprise."
Management by LeadershipManagement by Leadership 1.1. Develop a vision for the businessDevelop a vision for the business2.2. Change the culture to achieve the visionChange the culture to achieve the vision3.3. Flatten the organizationFlatten the organization4.4. Eliminate bureaucracyEliminate bureaucracy5.5. Empower individualsEmpower individuals6.6. Raise service, quality and efficiencyRaise service, quality and efficiency7.7. Eliminate boundariesEliminate boundaries
Management by LeadershipManagement by Leadership
LEAD MORE, MANAGE LESSLEAD MORE, MANAGE LESS1. Lead2. Manage less3. Articulate your vision4. Simplify5. Get less formal
6. Energize others7. Face reality8. See change as an
opportunity9. Get good ideas from
everywhere10. Follow up
Management by LeadershipManagement by Leadership
BUILD A WINNING BUILD A WINNING COMPANYCOMPANY
11. Get rid of bureaucracy12. Eliminate boundaries13. Put values first14. Cultivate leaders15. Create learning culture
Management by LeadershipManagement by Leadership
HARNESS YOUR PEOPLE
16. Involve everyone17. Make everybody a team
player18. Stretch19. Instill confidence20. Make business fun
BUILD THE MARKET-LEADING COMPANYBUILD THE MARKET-LEADING COMPANY
21.Be number 1 or 21.Be number 1 or number 2number 2
22.Live service & 22.Live service & qualityquality
23.Constantly focus 23.Constantly focus on innovationon innovation
24. Live speed24. Live speed25. Behave like a 25. Behave like a
small companysmall company
GE Market Capitalization
US$13 billion
1981 2000
US$500 billion
Jack Welch
"We want to change the competitive landscape by being "We want to change the competitive landscape by being not just better than our competitors, but by taking not just better than our competitors, but by taking
service & quality to a whole new level.”service & quality to a whole new level.”Jack WelchJack Welch
Results achieved over the first Results achieved over the first 33 years (19 years (199999--20012001))
400%
25% 50%
500%
Revenueincreased
Profitsincreased
Earnings perperson
increased
Operatingmargins
increased
InspiringInspiringCultureCulture InspiringInspiring
VisionVision
RelentlessRelentlessInnovationInnovation
InspirationalInspirationalEnvironmentEnvironment
InspirationalInspirational LeadershipLeadership
Winners versus LosersThe Winner is always a part of the solution;The Loser is always a part of the problem. The Winner always has a program;The Loser always has an excuse. The Winner says, "Let me do it for you;"The Loser says, "That's not my job." The Winner sees an answer for every problem;The Loser sees a problem in every answer. The Winner says, "It may be difficult but it's possible;"The Loser says, "It may be possible but it's too difficult."
The Prescription for Winning in The Prescription for Winning in BusinessBusiness
SpeedSpeed SimplicitySimplicity Self-confidenceSelf-confidence
Articulate Your VisionArticulate Your Vision"Leaders inspire people "Leaders inspire people with clear visions of how with clear visions of how things can be done things can be done better." The best leaders better." The best leaders do not provide a step-by-do not provide a step-by-step instruction manual step instruction manual for workers. The best for workers. The best leaders are those who leaders are those who come up with a new idea, come up with a new idea, and articulate a vision and articulate a vision that inspires others to that inspires others to act.act.
•Create and project a clear vision•Articulate a few clear stretch goals for your company•Make sure you have the very best people to carry your vision out.
Corporate VisionCorporate VisionProviding Purpose, Direction and MotivationProviding Purpose, Direction and Motivation
Vision is a short and inspiring statement of what your organization intends to become and to achieve at some point in the future.Corporate Vision May Contain Commitment to:•Creating an outstanding value for customers and other stakeholders•Developing a great service•Developing a great company
Examples of Corporate VisionGEGE We bring good things to life.We bring good things to life.
FordFord To become the world's leading consumer company for To become the world's leading consumer company for automotive products and services.automotive products and services.
MicrosoftMicrosoft To enable people and businesses throughout the world to To enable people and businesses throughout the world to realize their full potential. realize their full potential.
YOUYOU Creating Cheerleader Customers one claim, job etc. at a Creating Cheerleader Customers one claim, job etc. at a timetime
Lessons from Michael DellLessons from Michael Dell Mobilize Your People Around a Single Goal (Vision)Mobilize Your People Around a Single Goal (Vision)
““A company of self-reliant "owners" sounds great in A company of self-reliant "owners" sounds great in theory, but it can be chaos if the goals aren't clear to all. theory, but it can be chaos if the goals aren't clear to all. All of our experimenting and questioning and learning is All of our experimenting and questioning and learning is done in pursuit of one goal: finding the next frontier of done in pursuit of one goal: finding the next frontier of
value that value that wewe can create for our customers. " can create for our customers. " Michael Dell, Founder of Dell Computer CorporationMichael Dell, Founder of Dell Computer Corporation
Lessons from Michael DellLessons from Michael Dell Mobilize Your People Around a Single Goal (Vision)Mobilize Your People Around a Single Goal (Vision)
Dell’s consistent strategy and well-articulated objectives•Look at learning as a necessity, not a luxury.•Study the obvious for non-obvious solutions.•Make failure acceptable as long as it creates learning opportunities.•Constantly question – even the good stuff.•Communicate the goals of the organization to everyone.•Focus the organization on the customer, not the hierarchy.•Treat all employees as owners, even if they technically aren't yet.
““What you What you perceive perceive
and and believe…believe…
you you achieve!”achieve!”
Flatten the Organization & Get Rid Of Flatten the Organization & Get Rid Of BureaucracyBureaucracy
The way to harness the power of your people is "to turn them loose, and get the management layers off their backs, the bureaucratic shackles off their feet and the functional barriers out of their way."
Bureaucracy is the enemy. It fears Bureaucracy is the enemy. It fears change, is terrified by speed and hates change, is terrified by speed and hates simplicitysimplicityDrop unnecessary workDrop unnecessary workDelayer, create a Delayer, create a flatflat responsive responsive organizationorganizationCross-pollinate to make faster and Cross-pollinate to make faster and better decisionsbetter decisionsEncourage employees to identify Encourage employees to identify problems and come up with solutionsproblems and come up with solutionsMake your workplace more informalMake your workplace more informal
Energize & Empower OthersEnergize & Empower OthersGenuine leadership comes from the Genuine leadership comes from the
quality of your vision and your ability to spark quality of your vision and your ability to spark others to extraordinary performance. Getting others to extraordinary performance. Getting employees excited about their work is the key employees excited about their work is the key to being a great business leader. "We now to being a great business leader. "We now know where productivity - real and limitless know where productivity - real and limitless productivity - comes from. It comes from productivity - comes from. It comes from challenged, empowered, excited, rewarded challenged, empowered, excited, rewarded teams of peopleteams of people."."
•Live action all day•Allow employees more freedom•Give employees more responsibility•Never lead by intimidation•Let people know how their efforts are helping your organization•Send handwritten thank-you notes
Coaches who can outline plays on a black board are a dime a dozen. The ones who win get inside their player and motivate.
What’s Important?What’s Important?
Values Employees Managers
Full appreciationof work done
1 6
Feeling in on things 2 8
Sympathetic help 3 10
Interesting work
Promotion and growth
Good wages
1
2
3
6
8
4
See Change As an OpportunitySee Change As an Opportunity
Change is a big part of the reality in business. "Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while... Keeping an eye out for change is both exhilarating and fun."
It's nonsense to fear changeIt's nonsense to fear changeAdapt your management styleAdapt your management styleSpark other’s to deal with changeSpark other’s to deal with changeDeal with change in a proactive mannerDeal with change in a proactive mannerDefy traditionDefy traditionThink short-term and long-term changeThink short-term and long-term changeReinvent your business constantlyReinvent your business constantly
That’s the That’s the way way
We’ve We’ve alwaysalways
Done itDone it
Involve EveryoneInvolve Everyone
Business is all about capturing intellect from every person. The way to engender enthusiasm it to allow employees far more freedom and far more responsibility.
1.1. Start with yourselfStart with yourself2.2. Encourage people to take initiativeEncourage people to take initiative3.3. Establish a Establish a meritocracymeritocracy in your company in your company4.4. Use the brains of every workerUse the brains of every worker5.5. Create an atmosphere whereCreate an atmosphere where workers workers
feel free to speak outfeel free to speak out
Four MAIC (MAKE) Steps!Four MAIC (MAKE) Steps!
MeasureMeasure AnalyzeAnalyze ImproveImprove ControlControl
Five Restoration Measures1. Customer Satisfaction
2. Cost of Poor Quality
3. Sub Quality
4. Internal Performance
5. Performance Improvement Suggestions
Creating the Spirit of Creating the Spirit of aa Start-Up Firm in a Large Start-Up Firm in a Large Enterprise Enterprise“Get Togethers”“Get Togethers”
The “Get Together” in essence turned the company The “Get Together” in essence turned the company upside down, so that the workers told us, the upside down, so that the workers told us, the bosses, what to do. That forever changed the way bosses, what to do. That forever changed the way people behaved at the company.people behaved at the company.Improvement Incentive ProgramImprovement Incentive Program - - I.I.PI.I.P..
“Get Togethers” Four Major Goals
1. Build trust
2. Empower employees
3. Eliminate unnecessary work
4. Create a new paradigm
Listen, Execute what you Promise!Listen, Execute what you Promise!
In most organizations, change efforts come In most organizations, change efforts come and go – and rarely make a difference.and go – and rarely make a difference.
Failure to Execute!Failure to Execute!
Generate Written Action Plans
SimplifySimplifyKeeping things simple is one Keeping things simple is one of the keys to business. Have of the keys to business. Have the courage to be simple. the courage to be simple. Simplicity is practically an art Simplicity is practically an art form, with many definitions. form, with many definitions. "Simple messages travel "Simple messages travel faster, simpler process is faster, simpler process is implemented faster and the implemented faster and the elimination of clutter allows elimination of clutter allows faster decision making."faster decision making." Don't make business harder than it is
Think simply to create a clear vision
Make your messages simple
Build self-confidence
Simplify your workplace and communications
Make meeting simpler
Face RealityFace RealityFace reality, then act decisively. Most Face reality, then act decisively. Most mistakes that leaders make arise from mistakes that leaders make arise from not being willing to face reality and not being willing to face reality and then acting on it. Facing reality often then acting on it. Facing reality often means saying and doing things that means saying and doing things that are not popular, but only by coming to are not popular, but only by coming to grips with reality will things get grips with reality will things get better.better.
Accept the truth
Own up the reality, don't bury your head in the sand
See things as they are, not as you wish them to be
Look at things with a fresh eye every day
Look at your situation as an outsider
Play scenarios
Get Good Ideas From EverywhereGet Good Ideas From EverywhereNew ideas are the lifeblood of business. New ideas are the lifeblood of business. "The operative assumption today is that "The operative assumption today is that someone, somewhere, has a better idea; someone, somewhere, has a better idea; and the operative compulsion is to find out and the operative compulsion is to find out who has that better idea, learn it, and put it who has that better idea, learn it, and put it into action - fast."into action - fast."
Ideas can be from any source
Cross-pollinate
Develop a pervasive and insatiable thirst for good ideas
Study competitors
Plagiarize – it's legitimate
Follow UpFollow up on everything. Follow up on everything. Follow-up is one key measure Follow-up is one key measure of success for a business. Your of success for a business. Your follow-up business strategy follow-up business strategy will pave the way for your will pave the way for your success.success.
Demonstrate relentless consistency in everything
When you call a meeting, see if its goals are achieved
Harp on a few key themes and repeat them over and over
Expand your communication to reach a critical mass
Be consistent – consistently!
Cultivate LeadersCultivate LeadersBuilding a leader pipeline is essential Building a leader pipeline is essential to the health of your company and it to the health of your company and it therefore is a strategic duty of the therefore is a strategic duty of the senior leader. senior leader.
Cultivate leaders who have… Cultivate leaders who have…
The Four E's of Leadership:The Four E's of Leadership:
Energy, Energy,
Energize,Energize,
Edge, and Edge, and
Execution; Execution;
Leaders who share values of your Leaders who share values of your company and deliver on company and deliver on commitments.commitments.
Build self-confidence
Look for team players
Look for coaches
Help them build their cross-functional expertise
Measure performance of the leader pipeline
Be Number 1 or Number 2Be Number 1 or Number 2
"When you're number four or "When you're number four or five in a market, when number five in a market, when number one sneezes, you get one sneezes, you get pneumonia. When you're pneumonia. When you're number one, you control your number one, you control your destiny. “ destiny. “
Evolve a game plan, a business strategy "number one, number two“
Send shivers throughout your organization
Exact the highest standards and make sure that everyone in your company meets those standards
Look for the quantum leap
Get rid of fat
Live QualityLive Quality““We want to change the competitive landscape by being not just better We want to change the competitive landscape by being not just better than our competitors, but by taking quality to a whole new level. We want than our competitors, but by taking quality to a whole new level. We want to make our quality so special, so valuable to our customers, so important to make our quality so special, so valuable to our customers, so important to their success that our products & services become the only real value to their success that our products & services become the only real value choice.”choice.”
““Create Cheerleader Customers”Create Cheerleader Customers”
Take great pride in your work
Make quality your way of life
Quality is your job
Make quality the job of every employee
Seek out quality training
Involve customers
Exchange best practices
Jeffrey GitomerJeffrey Gitomer
1. Less automation.1. Less automation. Have two options: If you want an automated menu, Have two options: If you want an automated menu, press one. If you want a live person to help you, press two. NO ONE press one. If you want a live person to help you, press two. NO ONE WILL PRESS ONE.WILL PRESS ONE.
2. 2. Faster response times.Faster response times. Serve everyone in a minute or less. Serve everyone in a minute or less.
3. 3. More people to serve customer needs.More people to serve customer needs. This may cost you in the short This may cost you in the short run, but will earn you millions in the long run.run, but will earn you millions in the long run.
4. 4. Better personal development training.Better personal development training. Teach positive attitude before Teach positive attitude before job skills.job skills.
5. 5. More realistic answers to real world questions.More realistic answers to real world questions.
5.5 5.5 Specific training about the things your customer wants or needs Specific training about the things your customer wants or needs the most.the most.I saved my best recommendation for last. I recommend you call the I saved my best recommendation for last. I recommend you call the experts that made your business a successful enterprise. You may experts that made your business a successful enterprise. You may know them as your customers. And I assure you they hold the key to know them as your customers. And I assure you they hold the key to loyalty, and have all the answers you need.loyalty, and have all the answers you need.
Constantly Focus On InnovationConstantly Focus On Innovation Invest in continuous
education and training Search for the best ideas Practice systems thinking
and holistic approaches Invest in information
technology and information management
Spend an hour per week learning what competitors are doing
Live SpeedLive Speed"If you're not fast you can't win... Speed is everything. It is the indispensable ingredient of competitiveness."
Cultivate the culture of speed Eliminate layers Remove all roadblocks Don't "sit" on decisions Create an open organization Communicate faster Make speed a habit Pounce every day
““But don’t BeBut don’t Be Reckless”Reckless”
1.1. Provide an inspiring Provide an inspiring visionvision and and strategic alignmentstrategic alignment, , launch a crusadelaunch a crusade
2.2. Help people Help people connect their personal goals to business goalsconnect their personal goals to business goals
3.3. Make Make relentless innovationrelentless innovation a religion a religion 4.4. Encourage Encourage entrepreneurial creativityentrepreneurial creativity and and
experimentationexperimentation 5.5. Involve everyoneInvolve everyone, , empowerempower and and trusttrust employees employees 6.6. CoachCoach and train your people to greatness and train your people to greatness 7.7. Build teams and promote and teamworkBuild teams and promote and teamwork, ,
leverage diversityleverage diversity 8.8. Motivate, inspire and energize people, recognize Motivate, inspire and energize people, recognize
achievements achievements 9.9. Encourage risk taking Encourage risk taking 10.10. Make business fun Make business fun
10 Roles of an Inspirational Leader
““The person that figures out how The person that figures out how to harness the collective genius of to harness the collective genius of
the people in his or her the people in his or her organization is going to blow the organization is going to blow the
competition away.”competition away.”- Walter Wriston, former Citibank CEO- Walter Wriston, former Citibank CEO
““Value is determined deep inside operations Value is determined deep inside operations by how well people at the front lines do by how well people at the front lines do
their jobs. A company that creates value in their jobs. A company that creates value in the boiler room, counts it in the Penthouse…the boiler room, counts it in the Penthouse…
The very notion that a company could be The very notion that a company could be full of people who don’t understand how full of people who don’t understand how
they contribute to value creation is they contribute to value creation is unacceptable to any business.”unacceptable to any business.”
- John Donovan, Richard Tulley and Brent Wortman, TheValue Enterprise- John Donovan, Richard Tulley and Brent Wortman, TheValue Enterprise
