Leadership – The Mystery SolvedLeadership – The Mystery Solved

The Key to successful leadership is one word…

Learn it, understand it, implement it – you’ll be set.

Ready???

P.E.P.P.E.RP.E.P.P.E.R

P.E.P.P.E.RP.E.P.P.E.R

P P -- PlanningPlanning

EE -- EnergyEnergy

PP -- PatiencePatience

PP -- PersistencePersistence

EE -- EmpathyEmpathy

RR -- ReflectionReflection

P.E.P.P.E.RP.E.P.P.E.RPlanningPlanning

“People don’t plan to fail, they fail to plan.”

“Everyone wants to be a leader, but only those who work harder

at preparation truly can lead.” – Mark Cuban

Organized

Provides a Framework

Prevents Unnecessary Stress

Types:

Brainstorming Sessions; Vision setting, Goal Sheets; Organizational Objectives; Potential Obstacles

P.E.P.P.E.RP.E.P.P.E.REnergyEnergy

Its Contagious

Charisma

It’s How You Sell ItSometimes what you say, is not as important as how you say itSometimes what you say, is not as important as how you say it

Choosing Our Attitude

P.E.P.P.E.RP.E.P.P.E.RPatiencePatience

Each Brother is Different– skill sets and styles

• Analytical, Amiable, Driver, Expressive– Behaviors Inventory; Myers Briggs; etc

– level of experience

– level of buy in

Coaching Styles-final product v. detailed process-frequency of check ups

P.E.P.P.E.RP.E.P.P.E.RPatience ContinuedPatience Continued

Be Slow to Respond!-Gather all your facts-Avoids emotionally charged responses-Avoid having to go back on a decision

-negates the benefit of making a quick decision

Unforeseen ProblemsUnforeseen Problems

P.E.P.P.E.RP.E.P.P.E.RPersistencePersistence

“The only time success comes before work is in the dictionary.”

Have you Followed-up?

Did he Follow Through?

Document Everything-Vision, goals, plans, objectives, strategy

Shows you’re serious – Keeps person/group on task

Repeat back expectations

P.E.P.P.E.RP.E.P.P.E.REmpathyEmpathy

Good Leaders show an understanding of others thoughts

View it from their “perspective” – their style

Servant Leadership

Rewards and Incentives (what works for them?)

-praise

-tangible reward

Disagreeing with Respect

P.E.P.P.E.RP.E.P.P.E.R EmpathyEmpathyConflict Management

“There is no decision about whether we will have conflict in our life or not; the only choice is how we will resolve.”-Dr. Cal LeMon

Types of Conflict

Productive

Passionate, unfiltered debate around issues of importance to the chapter.

This must be mastered for a chapter to reach its full potential.

Requires Trust.

Destructive

Conflict laced with politics, pride, and competition, rather than humble pursuit of truth

People do NOT trust each other.

P.E.P.P.E.RP.E.P.P.E.R EmpathyEmpathyApproaches to Conflict

Avoiding

•Pretending it doesn’t exist•Minimizing the differences

Courage = LowConsideration for Relationship = Low

Accommodating

•Allowing partner to have his way•Roll with the punches; making peace

**over time this can cause resentment

Courage = LowConsideration for Relationship = High

Forcing

•Arguing your point without conceding.•Competitive nature.•Yields short term gains but long term negative effects can be high

Courage = HighConsideration for Relationship = Low

Compromising

•You both give up some ground resulting in partial happiness from both sides•Looking for common ground

Courage = MediumConsideration for Relationship = Medium

P.E.P.P.E.RP.E.P.P.E.R EmpathyEmpathyApproaches to Conflict

Collaborating

•Talk and Listen to the other party.

•Discuss and clarify your goals and areas of agreement.

•Ensure that other parties understand and acknowledge other’s positions.

•Consider ways to resolve the problem without any concessions.

•Think “outside the box”.

•Collaboration requires great courage as well as much consideration.

•Collaborators are generally interpersonally intelligent and are well respected and admired.

Courage = HighConsideration for Relationship = High

P.E.P.P.E.RP.E.P.P.E.R EmpathyEmpathyConflict Management

Steps for resolving individual conflict:-Outline differences (similarities too)

Could Break at this Time

-Show appreciation of differences-“given me a lot to think about”

-Decision required – role of authority – following convictions-Respect exists-How do we move forward?

-Repeat back what was agreed to

P.E.P.P.E.RP.E.P.P.E.R EmpathyEmpathyConflict Management

When exposed to new communication we all tend to:– hear what we expect or want to hear.

– interpret any new information on the basis of our past experiences.

– ignore any conflicting information by “correcting” or editing the message.

– attach our own meanings to the words we hear.

– become emotionally charged by vague or unclear messages.

P.E.P.P.E.RP.E.P.P.E.R EmpathyEmpathy

Conflict Management

Environment

Media

Feedback

Sender

Filters

Message

Effects OfOther

Messages

Filte

rsFilte

rs

Receiver

P.E.P.P.E.RP.E.P.P.E.RReflectionReflection

Individual and Group

What was the original goal?

What went well / what could have been better?

-How do I make it better next time?

-Toyota & Patagonia

Group

-pros and cons

-State of the Fraternity

Find the Balance

SummarySummary

P P -- PlanningPlanning

EE -- EnergyEnergy

PP -- PatiencePatience

PP --PersistencePersistence

EE -- EmpathyEmpathy

RR --ReflectionReflection

= Leadership= Leadership

Questions & CommentsQuestions & Comments