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Leadership
Trish Mueller, SVP & CMO8/5/14
An unusual career path
I never imagined I would be CMO at The Home Depot
Where Have I Been?
What a RIDE it has been!
It’s a journey…
Leading is a privilege & a responsibility
Company People Community
COMPANY LEADERSHIP
Company: Industry Leader
DISCIPLINED CAPITAL ALLOCATION
INTERCONNECTED RETAIL
PASSIONATE ABOUT CUSTOMER SERVICE
#1 PRODUCT AUTHORITY
A common vision supports effective leadership
The Home Depot Core Values…
Leaders do not put themselves first
Focused on People
Leadership: It’s a big responsibility
I feel responsible for supporting andprotecting the livelihoods of
397,000 Associates.
LEADING PEOPLE
Harnessing Intellectual Horse Power
Be brave: Hire people who are smarter than you!
Guiding Teams
Channel and direct the power of your team
Diversity & Unity
Expect and positively reinforce teamwork
The Power of Story Telling
You must invest time to explain what you do
This 90% = 0%
If you don’t do this 10% well…
Time spent doing “the work”
Time spent telling people what you do
The 10% + 90% =
0%Rule
The 10% + 90% =
0%Rule
Effective Communication
Know your audience & be prepared
What do they care about?
What questions do they have?
Are they open minded?
What might they ask me?
What’s in it for them?
How will this effect their team?
Who is in my corner?
Are there any taboos I am breaking?
Effective Story Telling
Consensus Building
Spend time building win-win situations
Political Acumen
Plan to spend MORE TIME story telling
CEB; “Activating Disruptive Insights”; October 2013
The Power of Humor
Leading people isn’t always easy
“Rule #6: Don’t take yourself so seriously!”
Benjamin Zander
Conflict & Courage
Don’t stand for unprofessional behavior
Development
Your time & effort says: “I care about you”
Leading through Change
Break down barriers – virtual AND physical
COMMUNITY LEADERSHIP
Giving Back
Serving our community, humbly
Veteran’s Focus
Serving our Veterans
Servant Leadership
Serving our community, humbly
theingirls.com
Leadership Success
It begins and ends with people
Company People Community