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Leading into the NewEmployee Central journey29 May 2019
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How it all began?Employee experience…
Employee central is core to achieve our transformation ambition
INITIATE ARE-INVENTING HR WORKING GROUP
DEVELOP OUR HR
BENCHMARKS
SETTING OUR INNOVATION VISION
EXECUTE PROOF OF CONCEPTS
/ STUDIES EMPLOYEE EXPERIENCE GLOBAL PROCESS MODELING WORKFORCE OF THE FUTURE LIQUID WORKFORCE STRATEGIC WORKFORCE PLANNING ROBOTIC PROCESS AUTOMATION (RPA) CHANGE NARRATIVE FUTURE OF HR CAPABILITY
DELIVERY OF KEY TRANSFORMATIONAL
ENABLERS FOR THE FUNCTION
PEOPLE SYSTEMS E2E RECRUITMENT AND ONBOARDING E2E LEARNING EMPLOYEE CENTRAL
RECALIBRATE OUR STRATEGY WITH A HR
STRATEGY SPRINT
STAKEHOLDER PERCEPTIONS TIME DISTRIBUTION SURVEY HACKETT SURVEY
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To Simplify, automate and improve core HR processes for:
• Better employee and people leader experience.
• Improved people leader and employee productivity by increasing time on field.
• Reduce cost.
Drive Operational Excellence
Improve Service Delivery
Go social and Mobile
With the aim to
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Drive a culture of Safety & productivity
Why did we implement employee central?
Employee central guiding principles
Line and Employee Centric
Transformation and Productivity
Global Solution
Standard
Automation
Aggregation
Well Controlled
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These principles guided our process and solution design across all our phases of Employee Central
Includes tasks such as creating positions and department (organisation units)
What did we do?
We re-designed 5 of our core HR processes
Includes tasks such as crew and roster changes, personal details & delegations
Includes tasks such as onboarding, managing & offboarding contractors
Includes tasks relating to internal and contractor movements
Includes tasks such as offboarding employees
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Organisational Data Management
Personnel Administration
Contractor Management Movements Workforce
Separation
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We ensured additional mock run for SF data migration.
Additional resources were assigned to support GAS HR readiness.
We worked on merging and synergizing different workstreams across BHP.
Data Integrity
GAS HR Readiness
Programme Structure
We came across some challenges along the way but we proactively mitigated them
400+
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321Process documents updated
680+Million data cells Migrated from ECC to EC, and mass replicated back from EC to ECC
Project team members BHP + Accenture
70+ Pioneered for Line leadersProcesses
Standardised
Leaders trained over 180 sessions
50+QRG’s & Training materials created
500+People upskilledin shared services
4Cutover Rehearsals
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But we made a significant impact in the 3 year journey...
• 50% Less check points to complete a process.
• Average end-to-end time taken to complete a task reduced to as low as under 5 mins.
• Direct Access for Line Leaders to manage tasks for your team.
• Data Visibility: Direct access to 65% more employee job data and important employee information.
• Support when you need it: -On-screen, step-by-step guidance with WalkMe.-Global EC Toolkit as well as 24/5 support (via phone or email) from the GAS HR-Enquiry Management Team.
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Today, over 80% of core hr process are self-service
“Employee Central is an excellentsystem. It's intuitive, user friendlyand fast.”Operations ManagerOlympic Dam
“I'm excited to see line leadersproviding inputs in the commentssection helping us to understandthe actual requirements.”GAS HR Processing Team
“Just delimited a position,initiated a secondment andupdated a cost centredistribution ! The cost centrewas the only tricky one butbetween ‘Walk Me’ and the ‘ECToolkit’ all the info was there todirect me through it.”Manager Western Australia Iron Ore
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1,186Transactions
in Week 1
Feedback from the business has been positive!
Our learnings…
Project Methodology: Applying a hybrid agile & waterfall approach for projects with rapidly changing business requirements.
Resource Management :Aligning team members with the right knowledge, skills and experience.
Technology & Business Partnership :High Collaboration between Technology and Business processes.
Business Readiness: Identify local requirements to understand the overall impact.
Project PlanningDefine the right project structure at the outset to best support delivery requirements.
What worked for us? Improvement opportunities
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Together we collaborated to create the best!
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