Learning Objectives• Educate guests on the hair care domain and its

associated products• Use the appropriate tools and service behaviors to

discover guests’ hair care needs• Use the appropriate tools and service behaviors to

provide appropriate solutions for guests’ hair care needs

• Effectively perform instant and elite hair care consultations, including the porosity and elasticity tests and scalp analysis

• Describe how to perform the complete Hair Care Experience

Hair Care System

Daily leave-in treatment

Weekly treatment

Hair Physiology

Hair Texture

Hair Density

Scalp Condition

Aveda Service Cycle

Hair CareConsultation Tool

Elasticity

Porosity

Scalp Analysis

Solutions Formula

“Because (challenge or need)

I recommend (appropriate system)

Which will (results).”

KnowledgeCheck

Action Plan

Product Homeplay