LearningGuide Manager 6.5 Installation Manualapi.ning.com/files/wkC0uMHb2g-HFctMyjG0n96ccKOHICYIpi8t4gRkEs5… · Chapter 1 Introduction What is LearningGuide Manager? LearningGuide

LearningGuide Manager 6.5 Installation

Manual EN

LearningGuide Manager 6.5 Installation Manual EN

Module 1

LearningGuide Manager

22 October 2010

© LearningGuide

No part of this document may be reproduced and/or published by means of printing, photocopying,microfilm or in any other way whatsoever without prior written permission of LearningGuide.

Table of Contents

Module 1 LearningGuide Manager

Chapter 1 Introduction .................................................................................................................. 1-2Chapter 2 Applicaton data and conditions ................................................................................. 1-3Application data............................................................................................................................... 1-3System requirements ...................................................................................................................... 1-3Location of files ............................................................................................................................... 1-3Recommended additional software ................................................................................................. 1-4

Chapter 3 Install LearningGuide Manager .................................................................................. 1-5Before the installation ...................................................................................................................... 1-5Install LearningGuide Manager ....................................................................................................... 1-5Set access rights ............................................................................................................................. 1-9Install help files .............................................................................................................................. 1-10Procedures .................................................................................................................................... 1-15

Chapter 4 Register LearningGuide Manager ............................................................................ 1-17Using the license file ..................................................................................................................... 1-17Registering LearningGuide Manager ............................................................................................ 1-19Identify ........................................................................................................................................... 1-21Deactivate/move license ............................................................................................................... 1-24Procedures .................................................................................................................................... 1-26

Chapter 5 Testing LearningGuide Manager .............................................................................. 1-28Testing LearningGuide Manager part 1......................................................................................... 1-28Testing LearningGuide Manager part 2......................................................................................... 1-30Procedures .................................................................................................................................... 1-31

Chapter 6 Troubleshooting......................................................................................................... 1-32Troubleshooting - Installation LearningGuide Manager ................................................................ 1-32

I cannot install LearningGuide Manager ..................................................................................... 1-32Troubleshooting - Register license................................................................................................ 1-32

Error: 2 ........................................................................................................................................ 1-33Error 16 ....................................................................................................................................... 1-34Error: 32 ...................................................................................................................................... 1-34Error: 128 .................................................................................................................................... 1-35Error: 1024 .................................................................................................................................. 1-35Error: 3001 .................................................................................................................................. 1-36Error: 3010 .................................................................................................................................. 1-37Error: 16383 ................................................................................................................................ 1-38

Troubleshooting - Use LearningGuide Manager ........................................................................... 1-38I cannot create or open a project ................................................................................................ 1-38I cannot create a new topic ......................................................................................................... 1-39I cannot create a new publication (Publication Failed)................................................................ 1-39

Index ............................................................................................................................................. 1-40

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Chapter 1Introduction

What is LearningGuide Manager?

LearningGuide Manager is the authoring environment where LearningGuide publications arecreated. There are a number of publication types in LearningGuide Manager. These are as follows:- LearningGuide 6.0

Creates a publication based on HTML and Javascript- LearningGuide Paper 6.0

Creates a PDF publication that can be printed- LearningGuide for LMS 6.0

Creates a publication that can be used as e-learning course material in a LearningManagement System (LMS)

- LearningGuide HTML HelpCreates a publication in CHM format

- LearningGuide Mobile 6.0Creates a publication that can be used on mobile devices (like PDA or cell phone)

The availability of the publication types depends on the license your organization has

purchased.

Knowledge of the application

It is common practice for users (authors) to be trained in the application.

Support in the application

The LearningGuide Manager contains detailed help screens that answer the most frequentlyasked questions.

There are several ways in which you can access the support:- Common help

The common Help screen can be accessed via the main LearningGuide Manager applicationwindow, by choosing from the menu Help, Help

- Context sensitive helpIn the LearningGuide Manager application you can get context sensitive help by:

pressing the F1 keychoosing from the menu Help, Help assistant

The help can also be started by clicking the (Help index) button in the toolbar for

Common help and by clicking the (Helps assistant) button for context sensitive help.

The LearningGuide Assistant must be installed, to enable access to the (context sensitive)

help. For more information refer to the 'LearningGuide Assistant and MS Office Search

options Installation Manual'.

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Chapter 2Applicaton data and conditions

Application data

Description Value

Application Name LearningGuide Manager

Supplier LearningGuide Solutions BV

Application Version 6.4

Language English

Platform Windows XP (Service Pack 2 or higher), WindowsVista, Windows 7

Deliverable .msi

System requirements

Hardware

The following hardware needs to be available on the workstation prior to installation:

Minimum configuration- CD-ROM drive- 200 MB free disk space- 512 MB internal memory- Pentium 4, 1,2 GHz or higher

Recommended configuration- CD-ROM drive- 500 MB free disk space- 1 GB internal memory- Pentium 4, 3 GHz or higher

Software

The following software needs to be installed prior to installation:- Windows XP (Service Pack 2 or higher), Windows Vista or Windows 7.

To make use of the help functionality within LearningGuide Manager, the following software needsto be installed prior to or after installation of LearningGuide Manager:- LearningGuide Assistant 6.4 (refer to: 'LearningGuide Assistant 6.4 and MS Office Search

options Installation Manual').- LGM Guides (LearningGuides <version no..>.msi) (part of this installation manual).

Location of files

The application installs and/or uses files in the following locations:

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Type offiles

Location

Programs C:\Program Files\LearningGuide\LearningGuide Manager 6

C:\Program Files\LearningGuide\LearningGuides

C:\Program Files\Common Files\Sevensteps

The application installs and/or uses registry keys in the following locations:

Location Keys

HKEY_LOCAL_MACHINE\SOFTWARE LearningGuide\LearningGuide Manager 6

Raize

HKEY_CURRENT_USER\SOFTWARE LearningGuide\LearningGuide Manager 6

HKEY_CLASSES_ROOT .lgm

.csl

Recommended additional software

In LearningGuide Manager, content is authored using writing rules. To produce content according tothese rules, the following applications are recommended:

Software Used for

Visio Creating explanatory circles around screenshots.

Paint Shop Pro, Photoshop, Paint.net or anotherimage editing program

For editing screenshots.

Screen ruler For measuring the size of images.

1 LearningGuide Manager LearningGuide Solutions B.V.

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Chapter 3Install LearningGuide Manager

Before the installation

Check that the following items are on the CD-ROM(s) provided:- LearningGuide Manager 6.4xxxx.msi- .lic file with your license(s); if you do not have a license file, please read chapter 4 of this

manual- This installation guide

RightsPlease take the following into account:- LearningGuide Manager is a workstation-related installation;- the installation can only be done with administrative rights;- after installation each user has to register as a LearningGuide Manager user, within their own

Windows profile.

Install LearningGuide Manager

During the installation of LearningGuide Manager the following software is installed:

1. LearningGuide Manager2. Codesite Tools

This tool is used to support the LearningGuide helpdesk by tracking possible issues withLearningGuide Manager.

Following the installation of LearningGuide Manager, LearningGuide Assistant needs to be installedseparately to be able to use the (context sensitive) help functionality in LearningGuide Manager.Refer to the 'LearningGuide Assistant and MS Office Search options Installation Manual'.

Start the LearningGuide Manager software by double-clicking the 'LearningGuide Manager <version

number>.msi file. The wizard launches:

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Click Next.

Enable the I accept the licence agreement selection option button and click Next.


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In the Full name and Organization text boxes, enter your name and organization orcompany name.

Enable the preferred option button. If you enable Anyone who uses this computer,

LearningGuide manager can be used by everyone logging into that computer. After enablingthe preferred option button, click Next.

Typical: installs the full LearningGuide Manager except the Codesite logging tools.

Custom: allows you to choose which program features will be installed and where they willbe installed. Refer image below.

Complete: installs the full LearningGuide Manager including the Codesitelogging tools (Recommended).

Custom:


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Installs the required LearningGuide Manager components. By default this feature is enabled.Do not change these settings.

Installs the Codesite Logging tools. By default this feature is not enabled, but recommended.

If required, click Browse to select another file location for the LearningGuide Managerinstallation.

To find out the available disk space on your computer, click Disk Cost.

Click Reset to change the settings to the default settings of this dialog box.

Click Next to confirm the selected features and continue to the next screen in the installationwizard.

LearningGuide Manager is not a network application. Despite the fact that you can specify a

network location for installation, a number of files are installed locally. LearningGuide

Manager will only work on the workstation where it is installed.

In the following dialog box, click Next. LearningGuide Manager will be installed.

On some occasions the LearningGuide Manager installation may require you to restart your

computer. This is only necessary when LearningGuide Manager 6 is installed for the first

time on the computer and you want to begin working with LearningGuide Manager

immediately. In all other cases ignore this message and click 'Cancel'.

LearningGuide Manager is now installed and the following dialog box appears:


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Click Finish to complete the installation.

LearningGuide Manager is now installed and can be started. However, it can only be used when theuser has been assigned the correct access rights and has registered the software.

Mandatory steps after first time installation

You can start using LearningGuide Manager only when:- the user has sufficient rights in the 'C:\Program files\Common Files\Sevensteps\ (including

sub-folders)' folder;- the user has registered the LearningGuide Manager license;- the LearningGuide Assistant has been installed (refer to: 'LearningGuide Assistant and MS

Office Search options Installation Manual').

Set access rights

For each user, the LearningGuide Manager access rights need to be set in the following locations:

LearningGuide Manager:

- Set "Read and execute" access rights to the folder 'C:\Program files\CommonFiles\Sevensteps\ (including any sub-folders)

LearningGuide Manager projects

The user of LearningGuide Manager creates a LearningGuide Manager project while working in theapplication. This project contains a folder with all the necessary files. The user can select thislocation. The project can be saved locally or on a network drive.

If the project is saved on a network drive, the project can only be accessed by

LearningGuide Manager using a 'drive mapping'. (For instance:P:\LearningGuide


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Projects\Project1\Project 1.lgm). Access through a UNC path is not possible (for

instance:\\company\LearningGuide Projects\Project1\Project 1.lgm)

To be able to use LearningGuide Manager projects, 'Modify' rights must be set for theLearningGuide Manager project folder (including any sub-folders).

Install help files

LearningGuide Manager (LGM) has a built in help function which users can access while working inLearningGuide Manager. This help function can be made available to the user in two ways:- online: accessible via the Internet installed on the LearningGuide Solutions web server;- offline: locally installed on the computer of the end user.

LearningGuide Solutions recommends to install and configure the LearningGuide

help immediately after the installation of LearningGuide Manager.

Make online help available

To make use of the online help, the following conditions are required:- the user needs to have access to the Internet;- LearningGuide Assistant needs to be installed and configured (refer to the : 'LearningGuide

Assistant and MS Office Search options Installation Manual').

Make off line help available

To make use of off line help, the following conditions are required:- the offline LearningGuides need to be installed;- LearningGuide Assistant needs to be installed and configured (refer to the: 'LearningGuide

Assistant and MS Office Search options Installation Manual').

Install LGM GuidesTo install the offline LGM Guides, double-click the 'LearningGuides <version number>.msi' file(delivered on cd-rom). The following window appears:


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Click Next.

In the Full name text box, type your name. In the Organization type your organization orcompany name.

Select the Anyone who uses this computer option button.

Click Next to continue.


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Select Complete if you want to install both the Dutch and English version of theLearningGuide Manager help files, in the default file location:C:\Program Files\LearningGuide\LearningGuides\LearningGuide Manager 6.

Select Custom if you want to install just the Dutch or the English version of LearningGuideManager only and/or if you want to install the help files to another file location.

Click Next to continue. If Complete is selected, click Next twice. The LGM Guides will now beinstalled in the default folder. After the installation is finished, click Finish to complete theinstallation.

If Custom is selected, click Next. The following dialog box appears:

Here you can select for which language(s) you want to install the help files.


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The help files are by default installed in 'C:\ProgramFiles\LearningGuide\LearningGuides\LearningGuide Manager 6'. Click Browse to select adifferent file location.

Click Next, twice. The selected LearningGuides will now be installed. When installed, the followingdialog box appears:

Click Finish to complete the installation.

Use online or offline help

Before a user can actually make use of the LGM Guides for support, LGM has to be configured foronline or offline use.

Start LearningGuide Manager and choose from the menu Tools, Options.


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Select the Online LGM Guide option button to make use of the online version of the LGMGuide using the Internet.In the Available topics drop-down list box, select the desired language.

If you decide to make the LGM Guide available offline, the Offline LGM Guide option buttonwill be active. Select the Offline LGM Guide option button to make use of the Offline versionof the LGM Guide (locally installed on your computer).In the Available topics drop-down list box, select the desired language.

The 'Options' dialog box will also be shown when you use the LearningGuide Manager help

for the first time.

When you have access to the Internet while working in LearningGuide Manager, it is

advised to make use of the online version of the LGM Guide. This version is located on the

LearningGuide Solutions web server and is always the most up to date version.

The offline version will not be automatically updated, and could be a little out dated

compared to the online version of the LGMGuide.


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Procedures

Install LearningGuide Manager- Place the cd-rom including the LearningGuide Manager <version number>.msi file in the cd-

rom drive- Open the contents of the LearningGuide Manager software in Windows Explorer- Double-click LearningGuide Manager <version number>.msi- Click Next

- Read the general conditions and enable the I Accept the license agreement selection optionbutton

- Click Next

- Enter your name, name of the organization and indicate if LearningGuide Manager is to beused by you, or everyone that uses the respective computer

- Click Next

- Choose one of the following possibilities:Typical: Installs full LearningGuide Manager except the Codesite logging toolsCustom: allows you to choose which program features will be installed and where theywill be installedComplete: Installs full LearningGuide Manager including the Codesite logging tools

- If necessary, click Browse, and select the location where you want to install LearningGuideManager

- Click Next twice- Click Finish

Set access rightsLearningGuide Manager- Set "read and execute" rights for the folder 'C:\Program files\Common Files\Sevensteps\

(including any sub-folders)

LearningGuide Manager projects- Set 'Modify' rights to the file location of the LearningGuide Manager projects (including

any sub-folders)

Install help files- Install and configure LearningGuide Assistant (refer to the: 'LearningGuide Assistant and MS

Office Search options Installation Manual')

Make online help available- Make sure the LGM end user has Internet connectivity- Start LearningGuide Manager- Choose from the menu Tools, Options

- In the Available LearningGuides section, select the Online LGM Guides option button- In the Available LGM Guides drop-down list box select the desired language- Click OK

Make offline help available- Installation Offline LGM Guides

Double-click the 'LearningGuides <versienr.>.msi' file (refer to the: installation cd-rom)


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Follow the steps in the wizard- LearningGuide Manager:

Start LearningGuide ManagerChoose from the menu Tools, Options

In the Available LearningGuides section, select the Offline LGM Guides option buttonIn the Available LGM Guides drop-down list box select the desired languageClick OK.


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Chapter 4Register LearningGuide Manager

In order to use LearningGuide Manager, you have to register the software first. For registration,a license file (.lic) is required. LearningGuide Manager recognises the following two types of licensefiles:- Single: per license file, where only one user can use LearningGuide Manager at a time.- Multiple: per license file, where multiple users can use LearningGuide Manager at the same

time.

Using the license file

Depending on the type of license file you use: single or multiple, choose one of the followingpossibilities:

1. One single license file, for one user2. One single license file, for multiple users (not simultaneously)3. Multiple license file, for multiple users (simultaneously)When using the license file, the following needs to be considered:- The license file has to be accessible by LearningGuide Manager at all times.- You need read and write access to the license file.

One single license file, for one user

Situation: you have one single license file and one LearningGuide Manager user.

File location: If every user has their own license file, they can choose where to store the file. Thiscan be on a local or network drive.

If you use a laptop, it is wise to save the license file on the local drive. Therefore if you have

no network connection, you can still use LearningGuide Manager.

One single license file, for multiple users (not simultaneously)

Situation: you have one single license file and two or more LearningGuide Manager users who donot use the application at the same time.

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File location: the license file can be placed on a network drive.

After selecting and registering the license file, multiple users can use LearningGuide Manager,however, not simultaneously. If the license file is already in use by someone, the following messagewill appear: You have Reached the maximum, of concurrent users for this license. Please try again

later when another user has stopped using the application.(32). Refer to Trouble Shoot - registeringlicense for further information on this message.

You can also place the license file on a local drive. However, if you want to use the license

on another computer, you first need to deactivate the license, and then move it to the other

computer. Refer to deactivating/moving license .

One multiple license file, multiple users (simultaneously)

Situation: you have a multiple license file and multiple LearningGuide Manager users who haveto use the application simultaneously.

File location: the license file needs to be placed on a network drive.

After selecting and registering the license file, depending on the number of users that are set in thelicense file, multiple users can use LearningGuide Manager. When this number has exceeded, themessage: You have Reached the maximum, of concurrent users for this license. Please try again

later when another user has stopped using the application.(32) will appear. Refer to Trouble Shoot -registering license for further information on this message.


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Registering LearningGuide Manager

Before you can use LearningGuide Manager 6.4, you need to register the application usinga license file (.lic). Prior to registering the license file, you need to copy it to a file location that isalways accessible by LearningGuide Manager. Refer to: Using the license file.

The license file always needs to be accessible by LearningGuide Manager. You need read

and write access rights to this file.

When registering LearningGuide Manager, you need a connection to the Internet.

When you copy the license file to your own local drive, the file can also be accessed when

the network is not available.

Demo license

If you have not received your LearningGuide Manager license file at this stage, you can use thedemo license that is provided with the LearningGuide Manager software.

Important- The demo license is only valid for 45 days after registration.- The demo licence file could contain more LearningGuide publication formats than have been

purchased by your organisation.- The LearningGuide demo license can only be used on a computer where LearningGuide

Manager has never been installed previously.- To register the demo license you need to be connected to the Internet.

The demo license can be found after installation of LearningGuide Manager in:'C:\Program Files\LearningGuide\LearningGuide Manager 6\Licenses'

Register

Log in as the user of the person who is going to use LearningGuide Manager. Next, startLearningGuide Manager and choose from the menu Help, Register.


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Choose the Select a different license file option button.


Click , and browse to the preferred location and select the '<license name>.lic' file fromthe license folder.


Click Finish. You are returned to the main window.


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Identify

Following registration, each user of LearningGuide Manager is required to identify themselves byproviding a user name.

Identification is necessary for LearningGuide Manager to track which user created or modifiedtopics in LearningGuide Manager.

The user name will be stored in a so called user file. You can store this file on any location as longas it is reachable when working with LearningGuide Manager.

The user file is not related to the license file. A user file can be used with different licenses. You cancreate as many user files as you want. It is recommended that you only create one user file peruser.

Every user file has a unique-id. Creating two user files for the same person will result in two

id's. LearningGuide Manager will then identify the user as two different users.

Instead of creating two user files, you can copy the user file to another location. For example

one copy to be placed on your laptop and one copy on the network when working from

another computer.

Using LearningGuide Manager for the first time

When LearningGuide Manager is launched for the first time, the following dialog box appears:

If a user file already exists, select the Existing user file option button and click to selectthe desired user file.

To create a new user file, select New user file.


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Create new user file

Select New user file to create a new user file.

User id: the user name that will be displayed in LearningGuide Manager.Password: to protect the user file from use by other persons, you can set a password.Confirm: retype your password to confirm the correct password.

Click OK to save the user file to the desired location.

Select the location for the user file.

Enter a meaningful name for the user file.

Click Save to save the user file to the selected location.


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You are now ready to use LearningGuide Manager.

The user is free to move or copy the user file to any desired location.

If you want to work with the same user file on another PC, you can copy the user-id file to

another location.

It is recommended that a copy of the user file is placed in the same area as the license file is

located on the network.

Launch LearningGuide Manager

When launching LearningGuide Manager the next time a login window appears:

Type your password and click OK to continue.

Save password

Type your password.

Enable the Save password checkbox. The next time you launch LearningGuide Managerthis dialog box will not appear.

Click OK to save your password and login.


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If you have already registered a previous version of LearningGuide Manager 6 on the same

computer, you do not have to register it again. Also your user file and password remain valid

for the new version.

The license file and the user file are not related. A user file can be created independently.

Deactivate/move license

Before de-activating or moving the license file, you need an Internet connection. To deactivate alicense, choose from the menu Help, Register. The following dialog box appears:

Enable the Move your license to a different computer option button.

Click Next to continue. The following dialog box appears:


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Click Finish. The below message appears:

Click OK to continue.

Your license has been de-activated. You can now move the license file to another location and thenregister the license again from the same or a different computer.


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Procedures

Using the license fileOne single license file, one userSituation: each user has their 'own' license file

Location license file: place the license file, before registering, on a local or network drive wherethe user can access it

One single license file, multiple users (not simultaneously)Situation: multiple users share one single license file

Location license file: place the license file, before registering on a network drive where every usercan access it

One multiple license file, multiple users (simultaneously)Situation: you have a multiple license file and multiple users

Location license file : place the license file, before registering, on a network drive where everyuser can access it

Registering LearningGuide Manager- Log in under the user name of the person who is going to use LearningGuide Manager- Ensure you have internet access and, read and write access to the license file location- Start LearningGuide Manager- Choose from the menu Help, Register

- Enable the Select a different license file option button- Click Next

- Click and select the .lic file from the 'license folder'- Click Open

- Click Next

- Click Finish

IdentifyFirst use/Create user file- Start LearningGuide Manager- If necessary, choose from the menu Help, Identification

- Select the New user file option button- In the User-id text box, type the desired user name- In the Password text box, type the desired password- In the Confirm text box, retype your password- Click OK

- In the Save user file dialog box select the desired file locations- In the File name text box type a meaningful file name- Click Save

Identify- Launch LearningGuide Manager- In the Password text box, type your password- Optional: enable the Save password check box


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- Click OK

Switch user- Launch LearningGuide Manager- If necessary, choose from the menu Help, Identification

- Click Switch

- Click- Select the desired user file- Click Open

- In the Password text box, type your password- Click OK

Deactivate/move license- Ensure you have an Internet connection- Choose from the menu Help, Register

- Enable the Move your license to a different computer option button- Click Next

- Click Finish

- Click OK

LearningGuide Manager is closed- If necessary, move the license file to another location- You can now register the license file again


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Chapter 5Testing LearningGuide Manager

Testing LearningGuide Manager part 1

To verify that LearningGuide Manager has been installed and the access rights have been setcorrectly, test the steps below.

While working through the test, all actions should be performed without error messages. If this is notthe case, refer to the chapter 'Trouble Shooting for a solution'.- Log in as the person who will be using LearningGuide Manager.- From the installation CD and the 'LearningGuide Manager 6.' folder, copy the 'Test project'

folder to the file location where the user will edit using LearningGuide Manager.- Start LearningGuide Manager and choose from the menu File, Open Project.

- Browse to the copied folder and select the Test project.lgm file. Then click Open.

The test project is opened.

Right-click the Test menu folder (book) and choose from the shortcut menu New topic.

In the Title text box, type "Test topic".

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In the Topic type drop-down list box, select Learning object.

Enable the Open topic immediately check box and click OK.

The Learning object topic type is opened:

Click (Select Resource). The Insert Resource dialog box appears:

Click Public.

Select the Test image.gif file and click OK.


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The Insert Image dialog box is closed and the image in placed in the box, at the top of the Learning

Object. Close the Learning Object topic window.

Proceed with part 2 of the test.

Testing LearningGuide Manager part 2

In the Standard toolbar, click (Create publication (F9)). The following dialog box appears:

Click Publish. LearningGuide Manager starts creating a publication. This can take a few minutes.Once the publication is finished, the Publish button changes into a View button.- Click View to open the publication.- Close the publication.- Close LearningGuide Manager.

If you have been able to perform all the actions without error messages, the test was successful.


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Procedures

Testing LearningGuide Manager part 1- Log in as the person who is going to use LearningGuide Manager- From the installation CD and the 'LearningGuide Manager 6' folder, copy the 'Test project'

folder to the file location where the user will edit using LearningGuide Manager- Start LearningGuide Manager- Choose from the menu File, Open Project

- Browse to the copied folder and select the Test project.lgm file and click Open

The test project is opened.- In the Tables of contents box, right-click the 'Test menu' folder (book) and choose from the

shortcut menu New topic

- In the Title text box, type "test topic"- In the Topic type drop-down list box, select Learning object

- Enable the Open topic immediately check box and click OK

The topic is created and opened- In the box at the top, next to the Example File text, click (Select resource)

The Insert image dialog box appears- At the bottom left, click Public

- Select the Test image file and click OK

The image is placed in the top pane of the Learning object

- Close the Learning object topic window, using the close button on the top right of the window

Testing LearningGuide Manager part 2- In the toolbar, click (Create publication (F9))

- Click Publish

This will take a few minutes. Once the publication is finished, the Publish button changes to aView button

- Click View

The LearningGuide publication opens- Close the publication- Close LearningGuide Manager


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Chapter 6Troubleshooting

If you have problems installing or registering LearningGuide Manager, we ask you to first readthrough the chapter on Troubleshooting. If you are unable to solve the problem, contact theLearningGuide Solutions helpdesk:

Contact information

- Telephone: +31 (0)73 692 1 650- E-mail: [email protected]

Troubleshooting - Installation LearningGuide Manager

I cannot install LearningGuide ManagerCause 1You do not have sufficient rights to install LearningGuide Manager.

SolutionInstallation has to be performed by a user with administrator rights.

Troubleshooting - Register license

When a problem with the license occurs, the Licensing dialog box will appear. At the top of thisdialog box, the error message is displayed. At the end of the message, you will find the number ofthe error message between brackets. Using this number, you may be able to establish the cause ofthe problem and find the solution in the following sections.

If despite troubleshooting you are unable to solve the problem, we ask you to send thefollowing information with a brief explanation to the helpdesk:- A short description of the actions used to register the license.

For instance: did you copy or move the license file once installed? Were you able to workwith LearningGuide Manager before?

- Screenshot of the error message in the Register dialog box of LearningGuide Manager.(Choose from the menu Help, Register)

- Screenshot of the About window of LearningGuide Manager. (Choose from the menu Help,

About)- Screenshot of the License Viewer dialog box. (Hold the Shift key while choosing from the

menu Help, Register)- The date and time of the error message.- A copy of the license file, the error occurred with.

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mailto:[email protected]

Error: 2

Cause 1The license file has been deleted, moved, or renamed.

Solution- Enable the Select a different license file option button.- Click Next.

- Select the correct license file.- Click Finish.

For further information, refer to Registering LearningGuide Manager

Cause 2The license file is on a network drive and access to this drive is (temporarily) disconnected.

Solution- Wait until the connection is restored.- Restart LearningGuide Manager.


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Error 16

Cause 1The license has expired.

SolutionYou need to ask for a new license or have the existing license re-activated.

Please contact the LearningGuide Helpdesk for this solution.

Error: 32

Cause 1The available licenses within the license file are currently in use.


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SolutionWait until a user no longer needs to use the license file and try again.

Error: 128

Cause 1The user does not have read and write access rights to the folder where this license file is located.

SolutionPlace the license file in a file location where the user has both read and write access rights or givethe user read and write access to the folder where the license file is held.

Error: 1024

Cause 1The license file has already been registered on another system.


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Solution- Return the license file to it's original location.- Start LearningGuide Manager.- Choose from the menu Help, Register.

- Enable the Move your licence to a different computer option button.- Click Next then Finish.

Cause 2The license file has been moved after it was activated, and without first de-activating it usingLearningGuide Manager.

SolutionIf a copy of the license file is created, you can use it in the old file location:- In LearningGuide Manager, choose from the menu Help, Register.

- Enable the Select a different license file option button.- Click Next.

- Select the original license file.- Click Finish.

For further information, refer to Register LearningGuide Manager

Error: 3001

Cause 1You have no Internet connection whilst registering the license. Connection to the internet is requiredduring the registration process, as LearningGuide Manager uses the Internet to register your licenseon our license server.

SolutionEnsure you are connected to the Internet and try again.

Cause 2Within your organization you are using a Proxy server.


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Solution- Enable the Verify your license over the Internet option button.

- Choose one of the following possibilities:In the Proxy server section, enable the Use settings from Internet Explorer optionbutton.Enable the Custom proxy option button to manually set the proxy server and thecorresponding port.For example, if the proxy server is set via scripting.

- In the Select a desired action section, enable the Select a different license file option buttonand select the license file again.

Error: 3010

Cause 1The license file is already registered on another system.

Solution- Start LearningGuide Manager on the system where the application is registered.- Choose from the menu Help, Register.

- Enable the Move your licence to a different computer option button.- Click Next.

- Click Finish.

You can now move the license file to another location and register again. For further information,refer to Deactivate/move license file


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Error: 16383

Cause 1The LearningGuide Manager application keeps track of the number of times the application hasstarted. This information is also kept in the registry. If these numbers do not tally, the above errormessage appears. This can occur if the application is installed by someone with administrator rightsand then the following time by someone with user rights. In this case, data in the registry cannot bekept if the data in LearningGuide Manager is not the same.

Solution- De-install LearningGuide Manager.- In the registry, delete the following folder:

HKEY_LOCAL_MACHINE\Software\Mirage\LicenceProtector;- Install LearningGuide Manager with the access rights of the user;- Start LearningGuide Manager and register the license again.

Troubleshooting - Use LearningGuide Manager

I cannot create or open a projectCause 1The license is not registered.

SolutionChoose from the menu Help, Register and verify if the license has already been installed. Registerthe license (refer to 'Registering LearningGuide Manager').

Cause 2The user has not identified themselves.

SolutionRefer to the section on 'Identify'.


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Cause 3No rights to the project folder (access is denied).

SolutionThe user needs read, write and delete access rights to the project folder (refer to 'Set rights').

Cause 4The project is accessed by means of a UNC path (for instance: \\name\Learningguides\project1\project 1.lgm).

SolutionOpen Windows Explorer and map a drive to the project folder.

Cause 5The file name or path name is too long.

SolutionWindows supports a maximum of 255 characters in the file name including the path. Place theproject higher in the folder structure. Keep a maximum of 120 characters because theLearningGuide publication also creates folders.

I cannot create a new topicCause 1No write access rights to the project folder.

SolutionThe user needs write and delete access rights to the project folder (refer to 'Set rights').

I cannot create a new publication (Publication Failed)Cause 1The user does not have the correct access rights to the following folders:- C:\Program Files\Common Files\Sevensteps\- Project folder

SolutionSet the correct access rights (refer to 'Set rights').

Cause 2The file name or path name is too long.

SolutionWindows supports a maximum of 255 characters in the file name or path. LearningGuide generatesfolders and files that also use up characters. Leave a maximum of 120 characters for the filelocation where you save LearningGuide projects and LearningGuide publications.

Place your project higher in the folder structure.


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Index

#1024

Error: 1024 1-35

128Error: 128 1-35

16Error 16 1-34

16383Error: 16383 1-38

2Error: 2 1-33

3001Error: 3001 1-36

3010Error: 3010 1-37

32Error: 32 1-34

AApplication data

Application data 1-3

CConditions

Recommended additional software 1-4

EError 1024

Error: 1024 1-35

Error 128Error: 128 1-35

Error 16Error 16 1-34

Error 16383Error: 16383 1-38


Error 3001Error: 3001 1-36

Error 3010Error: 3010 1-37


IIdentify

Identify 1-21

InstallInstall LearningGuide Manager 1-5Before the installation 1-5

Installation conditionsSystem requirements 1-3

LLicense

Registering LearningGuide Manager 1-19Using the license file 1-17Deactivate/move license 1-24

License fileUsing the license file 1-17

Location of filesLocation of files 1-3

RRegister

Registering LearningGuide Manager 1-19Deactivate/move license 1-24

Register LGMRegistering LearningGuide Manager 1-19Deactivate/move license 1-24

SSet rights

Set access rights 1-9

System requirementsApplication data 1-3Location of files 1-3Recommended additional software 1-4System requirements 1-3

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TTest

Testing LearningGuide Manager part 21-30Testing LearningGuide Manager part 11-28

Trouble ShootingI cannot create or open a project 1-38I cannot install LearningGuide Manager1-32I cannot create a new topic 1-39I cannot create a new publication(Publication Failed) 1-39


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Documents

LearningGuide Manager 6.5 Installation Manualapi.ning.com/files/wkC0uMHb2g-HFctMyjG0n96ccKOHICYIpi8t4gRkEs5… · Chapter 1 Introduction What is LearningGuide Manager? LearningGuide