LEDING TRANSFORMATION One Conversation at a Time TOOLS for PO… · Interpretive questions use coachee’s own word while asking Leading questions Multiply the options “why” questions

COACHING TOOLSfor

POSITIVE CONVERSATIONBY

Captain Shan Moorthi (Rtd)

Global President

INTERNATIONAL ASSOCIATION OF COACHING

©2019 - 2020 Captain (Rtd) Shan Moorthi

Captain (Rtd) Shan Moorthi, Masters HRM (Canberra)

Certified Masteries Coach (IAC)

Certified John C.Maxwell Coach, Speaker and Trainer

Certified Professional Facilitator (Int’l Assoc. of Facilitators)

Certified Solution Focused Coach - (CSFC-CCPC)

Certified Performance Coach (University of Ballarat, Australia)

Certified Executive Coach (UMCCed)

Shan is an International Trainer, Facilitator and Coach. Over the past 20 years, he has trained, facilitated and coachedparticipants across the Asian region on various aspects of Leadership, Team Development and Coaching. His innovative,interactive and high impact approaches empower his participants to experience, reflect and act for self and organizationalimprovements.

He has coached Executives of multi-nationals individual business entrepreneurs and facilitated workshops and learningsessions in Malaysia, Thailand, Brunei, Singapore, Bangladesh, India, Indonesia, Myanmar, Taiwan, Sri Lanka , Switzerland,Maldives and China

He is the Global President, International Association of Coaching (IAC). Shan is the Founding President of the IAC MalaysiaChapter and the Founding President of the Malaysian Association of Facilitators

© Copyright 2019 Teamcoach International Pte.Ltd.

+6012 3989383

[email protected]


VOLATILE

UNCERTAIN

COMPLEX

AMBIGUOUS

Are we living in a VUCA

World?


Team dinner to promote Teamwork

Family Time @ Dinner Table

Outing with friends©2019 - 2020 Captain (Rtd) Shan Moorthi

Source https://www.quantumworkplace.com ©2019 - 2020 Captain (Rtd) Shan Moorthi




HIS

TOR

Y O

F C

OA

CH

ING


The first horse-drawn transport was inventedduring the 15th century - from the small townof Kócs in Hungary.

The Big Picture

Instructor Teacher Lecturer Consultant Trainer Mentor Facilitator Coach

Directive Enabling

Facilitative Coach

(Team Environment)

© Teamcoach International Sdn.Bhd.

Coaching Definition

The International Association of Coaching(IAC) -as a transformative process for personal and professional awareness, discovery and growth.


What Coaching Is Not• Coaching is not therapy or counseling

• Coaching is not mentoring

• Coaching is not about giving advise

• Coaching is not about providing solutions

• Coaching is not about telling

CLIENT ACHIEVEMENT

50%

25%

25%SELF IMPROVEMENT

& DEV.• Empowered• Confidence

SOLVING PROBLEMS• Gained Solutions• Discovered Options

GOALS

• Goals Clarified• Goals achieved


Source: Gordon, G.(2019). “Experiential Learning For Coaches and Clients of the Certified Professional Coach Programme” Unpublished Master’s dissertation. Asia e University

CLIENT ACHIEVEMENT

50%

12%

38%

PROGRESS FWD.• Clarity• Solution Focus

CONTENTMENT• Comfortable• Satisfied

TRIGGERING THOUGHTS• Think & Reflect


Source: Gordon, G.(2019). “Experiential Learning For Coaches and Clients of the Certified Professional Coach Programme” Unpublished Master’s dissertation. Asia e University

CHANGESHOCK

ANGER

RESISTANT

ACCEPT

HOPE


Coaching Power Tools

Question Clarifying & Confirming

Listen Silence ValidateCompliment


Top Eight Asking MistakesMistake Solution

Using too many closed questions Convert closed to open questions

Advice-oriented questions (could you?, should you? Will you? Can you?)

be curious; don’t jump to conclusion fast

Trying to come up with the best question trust the process/model

Rambling questions Think first, then talk

Interpretive questions use coachee’s own word while asking

Leading questions Multiply the options

“why” questions Use “What” instead

Stacking questions Count to Two (one, one thousand; two, two thousand) before asking another question

Adapted from Coaching Questions-A Coach’s

Guide to Powerful Asking Skills©2019 - 2020 Captain (Rtd) Shan Moorthi

The 3 Levels of Listening

Source: The Coaching Handbook: An Action

Kit for Trainers & Managers©2019 - 2020 Captain (Rtd) Shan Moorthi


The Power of Silence

• Silence can be a powerful tool for elicitinginformation

• Silence during a conversation is uncomfortable andpeople feel compelled to break it

• Be silent, but engaged (maintain eye contact andlistening posture) and the other person usually willvolunteer more information on whatever topic isbeing addressed.

• Important to respect silence

Source: The Coaching Handbook: An Action

Kit for Trainers & Managers©2019 - 2020 Captain (Rtd) Shan Moorthi

CLARIFYING &CONFIRMING

• Repeat the same words

• Mirror tone and voiceReflecting

• Repeat key words

• Condense phrases

Summarizing• Repeat in different words

• Offer new perspectives

Paraphrasing

Adapted from Performance Coaching: A Complete Guide to Best Practice Approaches


Complimenting

• Coachee’s strengths and past successes

• Personal qualities and past experience can be ofgreat use in resolving difficulties and creating moresatisfying lives

• Is reality-based. Derived from what clientcommunicates to you through words or process.



Coaching

Application

Focus On The Solution


SOLUTION

problems

PROBLEMS

problems

problem

ProblemproblemProblem

ProblemProblem

problem

Problem

problems

PROBLEMS

“Problem talk creates problems, Solution talk

creates solutions”- Steve De Shazer

Solution-focus Problem-focus▪ Focus on the future

▪ Resources

▪ What is working?

▪ Presence

▪ Possibilities

▪ Progress

▪ Changes

▪ Action

▪ Hope

▪ Focus on the past

▪ Deficiencies

▪ What is not working?

▪ Absence

▪ Hindrance/obstacles

▪ Failure

▪ Explanations

▪ Definition

▪ Blame©2019 - 2020 Captain (Rtd) Shan Moorthi

GROW Model

© Teamcoach International Sdn.Bhd.



Documents

LEDING TRANSFORMATION One Conversation at a Time TOOLS for PO… · Interpretive questions use coachee’s own word while asking Leading questions Multiply the options “why” questions