COACHING TOOLSfor
POSITIVE CONVERSATIONBY
Captain Shan Moorthi (Rtd)
Global President
INTERNATIONAL ASSOCIATION OF COACHING
©2019 - 2020 Captain (Rtd) Shan Moorthi
Captain (Rtd) Shan Moorthi, Masters HRM (Canberra)
Certified Masteries Coach (IAC)
Certified John C.Maxwell Coach, Speaker and Trainer
Certified Professional Facilitator (Int’l Assoc. of Facilitators)
Certified Solution Focused Coach - (CSFC-CCPC)
Certified Performance Coach (University of Ballarat, Australia)
Certified Executive Coach (UMCCed)
Shan is an International Trainer, Facilitator and Coach. Over the past 20 years, he has trained, facilitated and coachedparticipants across the Asian region on various aspects of Leadership, Team Development and Coaching. His innovative,interactive and high impact approaches empower his participants to experience, reflect and act for self and organizationalimprovements.
He has coached Executives of multi-nationals individual business entrepreneurs and facilitated workshops and learningsessions in Malaysia, Thailand, Brunei, Singapore, Bangladesh, India, Indonesia, Myanmar, Taiwan, Sri Lanka , Switzerland,Maldives and China
He is the Global President, International Association of Coaching (IAC). Shan is the Founding President of the IAC MalaysiaChapter and the Founding President of the Malaysian Association of Facilitators
© Copyright 2019 Teamcoach International Pte.Ltd.
+6012 3989383
©2019 - 2020 Captain (Rtd) Shan Moorthi
VOLATILE
UNCERTAIN
COMPLEX
AMBIGUOUS
Are we living in a VUCA
World?
©2019 - 2020 Captain (Rtd) Shan Moorthi
Team dinner to promote Teamwork
Family Time @ Dinner Table
Outing with friends©2019 - 2020 Captain (Rtd) Shan Moorthi
Source https://www.quantumworkplace.com ©2019 - 2020 Captain (Rtd) Shan Moorthi
©2019 - 2020 Captain (Rtd) Shan Moorthi
©2019 - 2020 Captain (Rtd) Shan Moorthi
©2019 - 2020 Captain (Rtd) Shan Moorthi
HIS
TOR
Y O
F C
OA
CH
ING
©2019 - 2020 Captain (Rtd) Shan Moorthi
The first horse-drawn transport was inventedduring the 15th century - from the small townof Kócs in Hungary.
The Big Picture
Instructor Teacher Lecturer Consultant Trainer Mentor Facilitator Coach
Directive Enabling
Facilitative Coach
(Team Environment)
© Teamcoach International Sdn.Bhd.
Coaching Definition
The International Association of Coaching(IAC) -as a transformative process for personal and professional awareness, discovery and growth.
©2019 - 2020 Captain (Rtd) Shan Moorthi
What Coaching Is Not• Coaching is not therapy or counseling
• Coaching is not mentoring
• Coaching is not about giving advise
• Coaching is not about providing solutions
• Coaching is not about telling
CLIENT ACHIEVEMENT
50%
25%
25%SELF IMPROVEMENT
& DEV.• Empowered• Confidence
SOLVING PROBLEMS• Gained Solutions• Discovered Options
GOALS
• Goals Clarified• Goals achieved
©2019 - 2020 Captain (Rtd) Shan Moorthi
Source: Gordon, G.(2019). “Experiential Learning For Coaches and Clients of the Certified Professional Coach Programme” Unpublished Master’s dissertation. Asia e University
CLIENT ACHIEVEMENT
50%
12%
38%
PROGRESS FWD.• Clarity• Solution Focus
CONTENTMENT• Comfortable• Satisfied
TRIGGERING THOUGHTS• Think & Reflect
©2019 - 2020 Captain (Rtd) Shan Moorthi
Source: Gordon, G.(2019). “Experiential Learning For Coaches and Clients of the Certified Professional Coach Programme” Unpublished Master’s dissertation. Asia e University
CHANGESHOCK
ANGER
RESISTANT
ACCEPT
HOPE
©2019 - 2020 Captain (Rtd) Shan Moorthi
Coaching Power Tools
Question Clarifying & Confirming
Listen Silence ValidateCompliment
©2019 - 2020 Captain (Rtd) Shan Moorthi
Top Eight Asking MistakesMistake Solution
Using too many closed questions Convert closed to open questions
Advice-oriented questions (could you?, should you? Will you? Can you?)
be curious; don’t jump to conclusion fast
Trying to come up with the best question trust the process/model
Rambling questions Think first, then talk
Interpretive questions use coachee’s own word while asking
Leading questions Multiply the options
“why” questions Use “What” instead
Stacking questions Count to Two (one, one thousand; two, two thousand) before asking another question
Adapted from Coaching Questions-A Coach’s
Guide to Powerful Asking Skills©2019 - 2020 Captain (Rtd) Shan Moorthi
The 3 Levels of Listening
Source: The Coaching Handbook: An Action
Kit for Trainers & Managers©2019 - 2020 Captain (Rtd) Shan Moorthi
©2019 - 2020 Captain (Rtd) Shan Moorthi
The Power of Silence
• Silence can be a powerful tool for elicitinginformation
• Silence during a conversation is uncomfortable andpeople feel compelled to break it
• Be silent, but engaged (maintain eye contact andlistening posture) and the other person usually willvolunteer more information on whatever topic isbeing addressed.
• Important to respect silence
Source: The Coaching Handbook: An Action
Kit for Trainers & Managers©2019 - 2020 Captain (Rtd) Shan Moorthi
CLARIFYING &CONFIRMING
• Repeat the same words
• Mirror tone and voiceReflecting
• Repeat key words
• Condense phrases
Summarizing• Repeat in different words
• Offer new perspectives
Paraphrasing
Adapted from Performance Coaching: A Complete Guide to Best Practice Approaches
©2019 - 2020 Captain (Rtd) Shan Moorthi
Complimenting
• Coachee’s strengths and past successes
• Personal qualities and past experience can be ofgreat use in resolving difficulties and creating moresatisfying lives
• Is reality-based. Derived from what clientcommunicates to you through words or process.
©2019 - 2020 Captain (Rtd) Shan Moorthi
©2019 - 2020 Captain (Rtd) Shan Moorthi
Coaching
Application
Focus On The Solution
©2019 - 2020 Captain (Rtd) Shan Moorthi
SOLUTION
problems
PROBLEMS
problems
problem
ProblemproblemProblem
ProblemProblem
problem
Problem
problems
PROBLEMS
“Problem talk creates problems, Solution talk
creates solutions”- Steve De Shazer
Solution-focus Problem-focus▪ Focus on the future
▪ Resources
▪ What is working?
▪ Presence
▪ Possibilities
▪ Progress
▪ Changes
▪ Action
▪ Hope
▪ Focus on the past
▪ Deficiencies
▪ What is not working?
▪ Absence
▪ Hindrance/obstacles
▪ Failure
▪ Explanations
▪ Definition
▪ Blame©2019 - 2020 Captain (Rtd) Shan Moorthi
GROW Model
© Teamcoach International Sdn.Bhd.
©2019 - 2020 Captain (Rtd) Shan Moorthi
©2019 - 2020 Captain (Rtd) Shan Moorthi