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! Catalyst QA Ltd 2012
1
Level 3 NVQ Qualifications in Business & Administration
Qualifications available
• Level 3 NVQ Certificate in Business & Administration • Level 3 NVQ Diploma in Business & Administration (Please note that this is a credit-based qualification. The difference between the Certificate and Diploma is the size of the qualification, not the level of difficulty.)
Credits
You must achieve a minimum of 30 credits for the Certificate, or 40 credits for the Diploma, across a range of units
To achieve the qualification (Certificate)
You must achieve the following as a minimum: • 13 credits from Group A Mandatory Units • 11 credits (minimum) from Group B Optional Units • 20 credits at Level 3 • A maximum of 6 credits may be completed from Group C Optional
Units
To achieve the qualification (Diploma)
You must achieve the following as a minimum: • 13 credits from Group A Mandatory Units • 14 credits (minimum) from Group B Optional Units • 27 credits at Level 3 • A maximum of 13 credits may be completed from Group C Optional
Units
Who is it for?
Job roles in the public or private sector including administrators, departmental administrators, personal assistants and secretaries (including medical and legal secretaries), and job roles with administrative functions
How is it delivered and assessed?
• This is a competence-based qualification and can be delivered and
assessed in a style to suit you. • We will agree suitable times to observe you in your role and
assessment methods will be agreed with you at the outset. • If required, we can deliver workshops off site or in the work
environment to accommodate your needs. • This qualification is internally assessed and quality assured by
Catalyst QA staff, and externally quality assured by Edexcel.
Don’t want the full qualification?
Contact us now and tell us exactly what you need.
Contact us at: T: 07817 404193 E: [email protected]
Catalyst QA Ltd 5 Dundalk Court Ossett West Yorkshire WF5 8RJ
! Catalyst QA Ltd 2012
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Level 3 NVQ Qualifications in Business & Administration
What are the entry requirements?
• You need to be aged 16 or over. • You must be in a job role that can support achievement of the
learning outcomes for the units selected.
How long will it take?
• Until the relevant learning outcomes and assessment criteria have
been achieved - typically 3 to 9 months. • Timescales will be agreed at the outset.
How will I be supported?
Your assessor is available to support you in person, by phone, and by email.
How much does it cost?
• This course is designed to suit you so contact us to tell us exactly
what you need. • There may be other colleagues who would benefit from doing the
qualification and we can easily accommodate this.
Why choose Catalyst QA?
• We offer a flexible and streamlined approach that is user-friendly. • We use minimal paperwork with our clients. • Our team members have worked in industry and as internal and
external quality assurers and fully understand your needs. • You will have access to relevant source materials to support your
achievement of the qualification. • If you have special requirements, we are happy to hear from you.
When can I start?
• Now! Please contact us and tell us exactly what you want.
What can I do afterwards?
• Progression routes include:
• Level 3 Apprenticeship in Business & Administration • Level 4 NVQ Certificate/Diploma in Business & Administration • Level 3 NVQ Certificate in Management
What is the qualification structure?
• See overleaf.
! Catalyst QA Ltd 2012
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Level 3 NVQ Certificate in Business & Administration
You must achieve the following as a minimum: • 30 credits in total • 13 credits from Group A Mandatory Units • 11 credits (minimum) from Group B Optional Units • 20 credits at Level 3 (Level 3 units are shaded for ease of location) • A maximum of 6 credits may be completed from Group C Optional Units
Please note the barred combinations – these are too similar to be undertaken together.
Group A Mandatory Units (minimum 13 credits)
Unit Title Level Credit Barred
Combinations 1 Manage own performance in a business environment 3 3 2 Evaluate and improve own performance in a business
environment 3 3
3 Work in a business environment 3 4 4 Communicate in a business environment 3 3
Group B Optional Units (minimum 11 credits)
Unit Title Level Credit Barred
Combinations B1: Work Responsibilities 5 Solve business problems 3 4 6 Work with other people in a business environment 3 4 7 Contribute to decision-making in a business environment 3 3 8 Negotiate in a business environment 3 5 9 Supervise a team in a business environment 3 6 B2: Business Support Services 10 Supervise an office facility 3 5 B3: Project Management 11 Contribute to running a project 3 5 B4: Document Production 12 Produce documents in a business environment 2 4 17 13 Prepare text from notes 2 3 14/18 14 Prepare text from notes using touch typing (40 wpm) 2 3 13/18 15 Prepare text from shorthand (60 wpm) 2 8 19 16 Prepare text from recorded audio instruction (40 wpm) 2 4 20 17 Design and produce documents in a business
environment 3 4 12
18 Prepare text from notes using touch typing (60 wpm) 3 4 13/14 19 Prepare text from shorthand (80 wpm) 3 8 15 20 Prepare text from recorded audio instruction (60 wpm) 3 4 16
! Catalyst QA Ltd 2012
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Unit Title Level Credit Barred
Combinations B5: Events and Meetings 21 Support the organisation of an event 2 2 25 22 Support the co-ordination of an event 2 3 26 23 Support the organisation of business travel or
accommodation 2 3 28
24 Support the organisation of meetings 2 4 27 25 Plan and organise an event 3 4 21 26 Co-ordinate an event 3 4 22 27 Plan and organise meetings 3 5 24 28 Organise business travel or accommodation 3 5 23 29 Evaluate the organisation of business travel or
accommodation 3 2
B6: Communications 30 Use electronic message systems 2 1 31 Use a diary system 2 3 32 Take minutes 2 4 33 Develop a presentation 3 3 34 Deliver a presentation 3 3 B7: Customer Service 35 Handle mail 2 3 36 Provide reception services 2 3 37 37 Meet and welcome visitors 2 3 36 38 Deliver, monitor and evaluate customer service to
internal customers 3 3
39 Deliver, monitor and evaluate customer service to external customers
3 3
40 Use customer service as a competitive tool 3 8 41 Monitor and solve customer service problems 3 6 B8: Manage Information and Data 42 Organise and report data 2 3 43 Research information 2 4 44 Store and retrieve information 2 3 45 Archive information 2 2 46 Support the management and development of an
information system 2 7 51
47 Support the design and development of an information system
3 7 50
48 Monitor information systems 3 7 49 Analyse and report data 3 6 50 Design and develop an information system 4 7 47 51 Manage and evaluate an information system 4 6 46
! Catalyst QA Ltd 2012
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Unit Title Level Credit Barred
Combinations B9: Business Resources 52 Use office equipment 2 4 53 Maintain and issue stationery stock items 2 3 54 Order products and services 3 5 55 Agree a budget 3 4 59 Contribute to innovation in a business environment 4 6 58 60 Plan change for a team 4 6 57 B10: Innovation and Change 57 Respond to change in a business environment 2 3 60 58 Contribute to innovation in a business environment 3 4 59 B11: Specialised Business Support Services – Human Resources 61 Administer human resources records 2 3 62 Administer the recruitment and selection process 2 4 B12: Specialised Business Support Services – Parking 63 Administer parking and traffic challenges,
representations and civil parking appeals 3 9
64 Administer statutory parking and traffic appeals 3 9 65 Administer parking and traffic debt recovery 3 9 66 Administer parking dispensations 2 4 B13: Specialised Business Support Services – Education 67 Provide administrative support in schools 3 8 B14: Specialised Business Support Services – Legal 68 Administer legal files 3 7 69 Build case files 3 4 70 Manage case files 3 5
! Catalyst QA Ltd 2012
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Group C Mandatory Units (maximum 6 credits) Please note that you do not have to choose any units from Group C
Unit Title Level Credit Barred
Combinations C1: Health, Safety and Security of People, Premises and Property 71 Use occupational health and safety guidelines when
using keyboards 1 2
C2: IT 72 Bespoke software 2 3 83 73 Data management software 2 3 84 74 Database software 2 4 85 75 Improving productivity using IT 2 4 86 76 IT security for users 2 2 87 77 Presentation software 2 4 88 78 Set up an IT system 2 4 89 79 Spreadsheet software 2 4 90 80 Using collaborative technologies 2 4 91 81 Website software 2 4 92 82 Word processing software 2 4 93 83 Bespoke software 3 4 72 84 Data management software 3 4 73 85 Database software 3 6 74 86 Improving productivity using IT 3 5 75 87 IT security for users 3 3 76 88 Presentation software 3 6 77 89 Set up an IT system 3 5 78 90 Spreadsheet software 3 6 79 91 Using collaborative technologies 3 6 80 92 Website software 3 5 81 93 Word processing software 3 6 82 C3: Leadership and Management 94 Manage physical resources 4 3 95 Manage the environmental impact of work activities 4 5 96 Provide leadership and direction for own area of
responsibility 4 5
97 Support learning and development within own area of responsibility
4 5
98 Develop working relationships with colleagues and stakeholders
4 4
If you are not sure which units provide the best route for you, please forward a job profile to us outlining the key roles and activities you perform and we will contact you to discuss our recommendations.
Contact us at: T: 07817 404193 E: [email protected]
Catalyst QA Ltd 5 Dundalk Court Ossett West Yorkshire WF5 8RJ
! Catalyst QA Ltd 2012
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Level 3 NVQ Diploma in Business & Administration
You must achieve the following as a minimum: • 40 credits in total • 13 credits from Group A Mandatory Units • 14 credits (minimum) from Group B Optional Units • 27 credits at Level 3 (Level 3 units are shaded for ease of location) • A maximum of 13 credits may be completed from Group C Optional Units
Please note the barred combinations – these are too similar to be undertaken together.
Group A Mandatory Units (minimum 13 credits)
Unit Title Level Credit Barred
Combinations 1 Manage own performance in a business environment 3 3 2 Evaluate and improve own performance in a business
environment 3 3
3 Work in a business environment 3 4 4 Communicate in a business environment 3 3
Group B Optional Units (minimum 14 credits)
Unit Title Level Credit Barred
Combinations B1: Work Responsibilities 5 Solve business problems 3 4 6 Work with other people in a business environment 3 4 7 Contribute to decision-making in a business environment 3 3 8 Negotiate in a business environment 3 5 9 Supervise a team in a business environment 3 6 B2: Business Support Services 10 Supervise an office facility 3 5 B3: Project Management 11 Contribute to running a project 3 5 B4: Document Production 12 Produce documents in a business environment 2 4 17 13 Prepare text from notes 2 3 14/18 14 Prepare text from notes using touch typing (40 wpm) 2 3 13/18 15 Prepare text from shorthand (60 wpm) 2 8 19 16 Prepare text from recorded audio instruction (40 wpm) 2 4 20 17 Design and produce documents in a business
environment 3 4 12
18 Prepare text from notes using touch typing (60 wpm) 3 4 13/14 19 Prepare text from shorthand (80 wpm) 3 8 15 20 Prepare text from recorded audio instruction (60 wpm) 3 4 16
! Catalyst QA Ltd 2012
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Unit Title Level Credit Barred
Combinations B5: Events and Meetings 21 Support the organisation of an event 2 2 25 22 Support the co-ordination of an event 2 3 26 23 Support the organisation of business travel or
accommodation 2 3 28
24 Support the organisation of meetings 2 4 27 25 Plan and organise an event 3 4 21 26 Co-ordinate an event 3 4 22 27 Plan and organise meetings 3 5 24 28 Organise business travel or accommodation 3 5 23 29 Evaluate the organisation of business travel or
accommodation 3 2
B6: Communications 30 Use electronic message systems 2 1 31 Use a diary system 2 3 32 Take minutes 2 4 33 Develop a presentation 3 3 34 Deliver a presentation 3 3 B7: Customer Service 35 Handle mail 2 3 36 Provide reception services 2 3 37 37 Meet and welcome visitors 2 3 36 38 Deliver, monitor and evaluate customer service to
internal customers 3 3
39 Deliver, monitor and evaluate customer service to external customers
3 3
40 Use customer service as a competitive tool 3 8 41 Monitor and solve customer service problems 3 6 B8: Manage Information and Data 42 Organise and report data 2 3 43 Research information 2 4 44 Store and retrieve information 2 3 45 Archive information 2 2 46 Support the management and development of an
information system 2 7 51
47 Support the design and development of an information system
3 7 50
48 Monitor information systems 3 7 49 Analyse and report data 3 6 50 Design and develop an information system 4 7 47 51 Manage and evaluate an information system 4 6 46
! Catalyst QA Ltd 2012
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Unit Title Level Credit Barred
Combinations B9: Business Resources 52 Use office equipment 2 4 53 Maintain and issue stationery stock items 2 3 54 Order products and services 3 5 55 Agree a budget 3 4 56 Manage budgets 4 5 B10: Innovation and Change 57 Respond to change in a business environment 2 3 60 58 Contribute to innovation in a business environment 3 4 59 59 Contribute to innovation in a business environment 4 6 58 60 Plan change for a team 4 6 57 B11: Specialised Business Support Services – Human Resources 61 Administer human resources records 2 3 62 Administer the recruitment and selection process 2 4 B12: Specialised Business Support Services – Parking 63 Administer parking and traffic challenges,
representations and civil parking appeals 3 9
64 Administer statutory parking and traffic appeals 3 9 65 Administer parking and traffic debt recovery 3 9 66 Administer parking dispensations 2 4 B13: Specialised Business Support Services – Education 67 Provide administrative support in schools 3 8 B14: Specialised Business Support Services – Legal 68 Administer legal files 3 7 69 Build case files 3 4 70 Manage case files 3 5
! Catalyst QA Ltd 2012
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Group C Mandatory Units (maximum 13 credits) Please note that you do not have to choose any units from Group C
Unit Title Level Credit Barred
Combinations C1: Health, Safety and Security of People, Premises and Property 71 Use occupational health and safety guidelines when
using keyboards 1 2
C2: IT 72 Bespoke software 2 3 83 73 Data management software 2 3 84 74 Database software 2 4 85 75 Improving productivity using IT 2 4 86 76 IT security for users 2 2 87 77 Presentation software 2 4 88 78 Set up an IT system 2 4 89 79 Spreadsheet software 2 4 90 80 Using collaborative technologies 2 4 91 81 Website software 2 4 92 82 Word processing software 2 4 93 83 Bespoke software 3 4 72 84 Data management software 3 4 73 85 Database software 3 6 74 86 Improving productivity using IT 3 5 75 87 IT security for users 3 3 76 88 Presentation software 3 6 77 89 Set up an IT system 3 5 78 90 Spreadsheet software 3 6 79 91 Using collaborative technologies 3 6 80 92 Website software 3 5 81 93 Word processing software 3 6 82 C3: Leadership and Management 94 Manage physical resources 4 3 95 Manage the environmental impact of work activities 4 5 96 Provide leadership and direction for own area of
responsibility 4 5
97 Support learning and development within own area of responsibility
4 5
98 Develop working relationships with colleagues and stakeholders
4 4
If you are not sure which units provide the best route for you, please forward a job profile to us outlining the key roles and activities you perform and we will contact you to discuss our recommendations.
Contact us at: T: 07817 404193 E: [email protected]
Catalyst QA Ltd 5 Dundalk Court Ossett West Yorkshire WF5 8RJ
