Limited English Proficient (LEP)Individuals who do not speak English as

their primary language and who have a limited ability to read, speak, write, or understand English can be limited English proficient, or "LEP.”By law, SRH is required to make

accommodations available for the communication with all such patients

InterpretationThe interpreter must be able to:

comprehend two languages speak both of these languagesfully convey the meaning of the information

without omissions, additions or embellishments on the part of the interpreter

Interpreter Services at SRHInterpreter services for our Spanish

speaking population are available 5 days a week during the day time hours

A multilingual telephone translation (Cyracom) service is available 24/7 for non-Spanish languages or outside of normal business hours

Dual handset phones are available through the facilityInstructions are printed on the device

Cyracom Translation PhoneAccessing the Medical Interpreter

Plug blue phone into an analog jackPick up handset to get dial tonePress blue ACCESS button or dial 800-481-

3293When prompted press white ACCT/PIN buttonSay language you needSelect if you want to add a second person to

the callGive interpreter brief explanation of the callPick up the second handset and pass it to the

patient

Cyracom Translation PhoneWorking with the Cyracom InterpreterAllow interpreter to greet you and

provide ID numberDocument ID number in patient’s chart

Allow the interpreter to introduce him or herself

Speak directly to patient and make eye contact

Speak in first personAvoid slang, jargon, or metaphorsAllow interpreter to clarify linguistic

and cultural issuesRemember everything is repeated and

kept confidential

What is the difference between a bilingual team member and an interpreter?

People who are bilingual are fluent in two languages. Bilingual team members can assist in meeting the requirements to ensure meaningful access to LEP persons.

Interpretation requires additional skills. Such fluency must be assessed prior to relying on the bilingual employee for these servicesBilingual team members should contact Self

Excellence in order to schedule a proficiency skills tests