Lisa Heigh Senior solid waste planner

Metro

Value added:

Today’s discussion HHW Program Who is our Audience?HHW Techs as educators Program elements So what?

History of Metro’s program Two permanent facilitiesEight years of ~ 60 days of

neighborhood events~55,000 customers

HHW Customers

44,00046,00048,00050,00052,00054,00056,00058,00060,000

02-03

03-04

04-05

05-06

06-07

Fiscal Years

Customers

Series1

HHW customers

Geographic Distribution

The Customer as Audience

36/54 percent split female /male

The Customer as Audience43 % First time customers 33 % Repeat users within the last 3 years~ 30 % of repeat users come 1-2 times year

The Customer as Audience

80% Garden or work in the lawn

52% Believe that insecticides and herbicides are toxic

15% Do not use chemicals

The Customer as AudienceWould information about a products toxic level keep you from buying and using it? 60% Yes; 15% No; 24% Depends

About risks to your family’s health?77% Yes; 13% No, 11% Depends

History of on-site HHW event Waste Reduction Education

Round-ups

HHW technicians – additional roleDo you like to talk to customers

about waste issues, hazardous products and alternative?

Do you like the idea of expanding your role to include providing more education and information to customers?

HHW Technician – another roleWhat do customers ask you about ?

What do we do with all this waste?Recycled PaintElectronic WasteGardening/pesticides & household

cleaners

HHW Technicians – additional roleWhat subjects would you like more information and training? Natural Gardening Pesticide AlternativesChild and human health issuesElectronic WastePBTs

Winter Trainings 2002-2009How would you like to receive new information? Formal Presentation (11)Training that involves hands-on (10)

Reading written materials (5) A combination of the above (3)

About teaching & behavior change Foundation information about behavior change; teaching, how we learn and activity on ‘teaching on the fly’ and role-play activity.

About impacts

Foundation information about pesticide impacts on (water quality/fish) and impacts of toxics on humans, special emphasis on children and child development

About electronics Electronics’ national and

state policy issues; the “how to” of computer deconstruction (and rebuild); and the electronics recycling industry (impacts to China).

History and science of soap/detergents and the alternatives; and green cleaner lab activity.

About alternatives

About the garden and lawnIntroduction to natural gardening

(pests, pesticides and alternatives)and soils; lawn care and the ecology of the lawn; soils and lawn care review, and native plants and plant care.

Round ups

Prompts and give-a-ways

So What?