Lizzie ward

Personal Details:

Telephone: 07788515515

Email: lizzieward542@gmail.com

Address: The Old Stables, Station Road, Bourton on the Water

D.O.B: 17/12/1985

UK Drivers Licence: Yes Areas of Expertise:

• Bar & Restaurant Management • Hotel Management • Complaints Handling • Financial Acumen • Health & Safety, Fire • Food Hygiene • Staff Training • Social Media Presence • Setting up & maintaining live

booking systems

Qualifications:

• Hospitality & Events Management Foundation Degree 2010

• Health & Safety Level 2 2012

• Personal Licence Holder 2013

• CIEH First Aid at Work Level 3 2013

• Cask & Keg BII Qualification 2013 Industry Training:

• Barista • Cocktail • Cellar Management • Management Training • Customer Service Training Personality Traits:

• Organised • Creative • Enthusiastic • Quick thinking • Empathetic

Personal Profile: I am passionate about great hospitality and as my CV shows, I have been lucky enough to work for some amazing companies, including, most recently, my own business. I believe all my experiences have taught me the skills and knowledge to be an asset to any forward thinking company.

Recent Work history: Company: Shepherd & Dog, Forward Green, Suffolk, May 2013 – Jan 2016 Position: General Manager/ Managing Director Responsibilities: • Operations; Daily running of all front of house operations including maintaining standards and protecting the company brand, building local relationships and looking after staff, customers and all public areas of the building • Procedures; Managing, developing and training all staff including creating and implementing standard operating procedures. Ensuring all licencing, insurances and risk assessment were up to date • Finances; Controlling all business running costs to ensure profit is achieved. Working with cloud based accounting system Quickbooks with our bookkeeper to create weekly forecasting, understand our profit and loss account on a daily, weekly and monthly basis. Frequent forecasting to predict upcoming budgetary requirements. • HR; Recruitment and employment; Putting all contracts and policies into place and keeping them updated and in accordance with the law and implementing regular training and industry-led outings • Events; Organising exclusive events such as, outside catering, tasting dinners and exclusive uses • Marketing & Advertising; Creating and managing all marketing and advertising campaigns, generating press appearances and reviews, promoting the outlet and various offerings throughout the year. • Online Presence; Using a variety of social media to advertise and promote our presence in the industry and area. Creating, maintaining and editing the company website including blog, calendar, gallery and menus. Continual management of review platforms such as Trip Advisor • Kitchen & Menus; Working alongside the Chef to ensure all menus were in-line with our company ethos of seasonality, simplicity using local and sustainable produce. Understanding current food and drink trends and employing them into our business Achievements: AA pub guide 2015 and 2016 Michelin Pub guide 2015 and 2016

Lizzie ward Other Work History:

Assistant Restaurant Manager; Prestonfield House AA 5 Red Star, 2 Rosette Edinburgh, 2011

Food & Beverage Manager;

Salthouse Harbour Hotel AA 4 Red Star, 2 Rosette Suffolk, 2006-2009

Food & Beverage Supervisor;

Cable Bay Vineyards New Zealand, 2010

Other Job Roles & Experiences:

• Duty Manager • Receptionist • Reservations • Events Co-ordinator • Stock Controller • Bar Staff • Chalet Maid Life Experiences:

• After graduating travelled to New Zealand with a Working Holiday Visa and worked in a Vineyard Restaurant on the Island of Waiheke, Auckland

• Completed a Hospitality & Events Degree while working full time as Food and Beverage Manager and received an Outstanding achievement award (Jenifer Black Cup winner 2010)

• Travelled around Australia and worked in hostels, cafes and on farms for a year with a working holiday visa in 2007

• Lived in Newquay, Cornwall for a Summer and worked in a busy bar in the town centre 2006

• Worked for Holiday company Mark Warner 2005-2006 for a summer and winter season in Kos, Greece and then in St Anton, Austria

Company: Donnington Valley Hotel & Spa (AA 4 Star, 2 Rosette), December 2012 – May 2013 Position: Operations Manager Responsibilities: • Daily running of the 111 bedroom 4 star hotel including bedrooms, restaurant & all events and being in command of the hotel in the absence of the General Manager

• Implementation of standard operating procedures to ensure a highly trained team and great level of service • Control and monitoring of all front of house areas such as reception, housekeeping, restaurant and bar

• Organising and hosting the daily head of department meetings including budgetary forecasting, room sales, events, health and safety

• Checking and adhering to health and safety policies including regular fire safety checks and monthly head of department risk assessment checks and constant monitoring of kitchen hygiene and HCCAP checks • First contact for all customers & daily management of reviews, comments & complaints Company: The Vineyard at Stockcross (AA 5 Red Star, 3 Rosette) December 2011 — December 2012 Position: Restaurant Manager Responsibilities: • In charge of daily operations for all food serving areas;

• 90 cover, 3 AA Rosette restaurant • 49 rooms, 5 AA Red Star • Afternoon tea in the lounge • 4 events & conference rooms

• Ambassador for the hotel. Upholding & implementation of high standards – Members of Relais & Chateux • Constant training and developing of staff through daily briefings, weekly meetings and training projects • In depth knowledge of menus, food, hotel suppliers, wine and beverages • Hosting & managing a variation of events including weddings, conferences, private dinners & black tie events • Clear knowledge & understanding of the company’s mission, budgets & ethos & following tasks & completing deadlines Achievements: Gaining promotion to sister hotel as Operation Manager, Donnington Valley Hotel