Logical Creation India

LOGICAL CREATION LOGICAL CREATION INDIAINDIA

OVERVIEWOVERVIEW In order to create a master piece, every individual requires a proper plan In order to create a master piece, every individual requires a proper plan

and design in mind to make and give a name to it. and design in mind to make and give a name to it. We also has a master plan and a design to work together and get on to a We also has a master plan and a design to work together and get on to a

wonderful platform. wonderful platform. We follow the complete technique of “4Ps” and take the complete “PRIDE” We follow the complete technique of “4Ps” and take the complete “PRIDE”

to work on a common platform and get success. to work on a common platform and get success.

P:P: PlanPlanP:P: PreparePrepareP:P: PracticePracticeP:P: PresentPresent

P:P: PerfectionPerfectionR:R: RespectRespectI:I: IntelligenceIntelligenceD:D: DedicationDedicationE:E: EleganceElegance

GROWTH PROSPECT OF LOGICALGROWTH PROSPECT OF LOGICAL Career growth in the company is robust and there is a long-term Career growth in the company is robust and there is a long-term

opportunity. The great growth momentum that the company is opportunity. The great growth momentum that the company is witnessing is creating both vertical and lateral career opportunities. witnessing is creating both vertical and lateral career opportunities.

There is a lot of opportunities internally but it will depend on the There is a lot of opportunities internally but it will depend on the BPO players on how they want to play it out, so keeping the experts BPO players on how they want to play it out, so keeping the experts point of view in mind, we can look forward to a speedy growth in point of view in mind, we can look forward to a speedy growth in the company in recent years to come.the company in recent years to come.

We can add up-to 50% to the industry’s financial revenue standing We can add up-to 50% to the industry’s financial revenue standing very soon and is expected to be the largest in terms of jobs provider very soon and is expected to be the largest in terms of jobs provider sector in India. sector in India.

There is a big hope that this trend will boost growth in Tier-II and III There is a big hope that this trend will boost growth in Tier-II and III cities rather than concentrating only in the Capital. cities rather than concentrating only in the Capital.

BPO ADVANTAGES WITH LOGICALBPO ADVANTAGES WITH LOGICALSRENGTHSSRENGTHS

Cost AdvantageCost Advantage Motivated, Young, Passionate WorkforceMotivated, Young, Passionate Workforce

Lowest Attrition Rates Lowest Attrition Rates Favorable Time DifferenceFavorable Time Difference

Productivity Improvements Productivity Improvements Cost SavingsCost Savings

Improved HRImproved HRFocus on Core Business CompetencyFocus on Core Business Competency

Increased Capability Increased Capability

OUR MISSION AND VISION STATEMENTOUR MISSION AND VISION STATEMENT Our mission is to meet the all complex needs of business growth, delivering high-quality Our mission is to meet the all complex needs of business growth, delivering high-quality

performance to IT solutions and services that will become an asset to the company in the performance to IT solutions and services that will become an asset to the company in the coming years. coming years.

We aim and wish to become a well known Information Technology and Solution provider We aim and wish to become a well known Information Technology and Solution provider in the South-East Asian region and provide an exceptional level of customer satisfaction in the South-East Asian region and provide an exceptional level of customer satisfaction and service excellence to all our valued customers and employee’s.and service excellence to all our valued customers and employee’s.

We promise an unconditional commitment to incorporate our core values in We promise an unconditional commitment to incorporate our core values in collaborating with our clients and our associates. We believe in maintaining utmost collaborating with our clients and our associates. We believe in maintaining utmost company INTEGRITY, create TRUST and LOYALTY to & with our clients as an important company INTEGRITY, create TRUST and LOYALTY to & with our clients as an important part of our mission itself. part of our mission itself.

Outthinking, OutdoingOutthinking, Outdoing

OUR SERVICESOUR SERVICES We provide an END 2 END resource plan and design with production support to the industry We provide an END 2 END resource plan and design with production support to the industry

of Telecommunication, who we call our own Call Center (Or a dream to International of Telecommunication, who we call our own Call Center (Or a dream to International Diversity of Customer Care and Service)Diversity of Customer Care and Service)

Call Center ProjectsCall Center ProjectsInbound and Outbound ProjectsInbound and Outbound ProjectsMarket Survey and ResearchMarket Survey and ResearchCommercial & Business Appointments Commercial & Business Appointments Back office and Data Entry ServicesBack office and Data Entry ServicesTechnical and Semi Technical ProjectsTechnical and Semi Technical ProjectsSoftware and Web Enabled Services Software and Web Enabled Services Non Voice Projects Non Voice Projects

Web Designing Projects and ServicesWeb Designing Projects and ServicesDomain Registration and HostingDomain Registration and HostingDesigning and EditingDesigning and EditingGraphic Design, Business CardGraphic Design, Business CardMultimedia (Animation, Advertisement, Commercials)Multimedia (Animation, Advertisement, Commercials)Leaflet, Letter Head, Brochure, Greeting CardLeaflet, Letter Head, Brochure, Greeting Card

New Business Implementation and SetupNew Business Implementation and SetupNew Process Mapping and Strategy PlanningNew Process Mapping and Strategy PlanningMarketing Research and Feasibility StudyMarketing Research and Feasibility StudyProject Tracking for new business with complete mapProject Tracking for new business with complete mapGang Chart and PresentationGang Chart and PresentationHiring and Recruitment (As Desired by Company) Hiring and Recruitment (As Desired by Company) Management Hierarchy PlanningManagement Hierarchy PlanningKey Account Manager for Improved QA Plans & Audit Quarterly Key Account Manager for Improved QA Plans & Audit Quarterly Business Review and Process Audit Business Review and Process Audit Company Presentation, Profiles and Seminars Company Presentation, Profiles and Seminars

IT Support & Infrastructure PlanningIT Support & Infrastructure PlanningCost Center Planning with IT total supportCost Center Planning with IT total supportSystem Engineers for Technical MaintenanceSystem Engineers for Technical MaintenancePredictive DialerPredictive DialerServerServerCalling Minutes for OutboundCalling Minutes for OutboundDID and Toll Free NumberDID and Toll Free Number

OUR TEAM OF EXPERTSOUR TEAM OF EXPERTS

Mr. ____________________Mr. ____________________ DesignationDesignation




WHY CHOOSE US?WHY CHOOSE US? The more important is the service, the more well organized you need to be and that’s The more important is the service, the more well organized you need to be and that’s

where you will find us, to be a real asset to all your business success plans and strategy. where you will find us, to be a real asset to all your business success plans and strategy. We will make sure of all your work are in proper order and every piece of vital information We will make sure of all your work are in proper order and every piece of vital information

is at your finger tips. is at your finger tips. Outsourcing with us will be the strategic choice for many companies because of the Outsourcing with us will be the strategic choice for many companies because of the

numerous benefits to your business.numerous benefits to your business.

We believe and always attain the process of We believe and always attain the process of ““Accurate and Timely Payroll”. Accurate and Timely Payroll”.

We work on Real Time Basis for all business .We work on Real Time Basis for all business .

Application of leading technology.Application of leading technology.

Access to industry experts.Access to industry experts.

Reduction of labor-intensive activities.Reduction of labor-intensive activities.

Access to world-class capabilities and technologies.Access to world-class capabilities and technologies.

Implementation of new businesses with Genuinity and Reliability.Implementation of new businesses with Genuinity and Reliability.

ORG STRUCTURAL DESIGNORG STRUCTURAL DESIGN

ChairmanChairman

Managing Managing Director (MD)Director (MD)

Director OPSDirector OPSDirector ITDirector IT Director H.R. Director H.R. Director AdminDirector Admin

MGR OPSMGR OPSMGR ITMGR IT MGR HRMGR HR MGR ADMINMGR ADMIN

Accounts DeptAccounts Dept

Transport DeptTransport Dept

Logistics DeptLogistics Dept

HR HeadHR Head

Receptionist sReceptionist s

HR EXE sHR EXE s

TL / QL / WFMTL / QL / WFM

SMEs / CoachesSMEs / Coaches

Associates / CSEAssociates / CSE

Server ControllerServer Controller

System EngineersSystem Engineers

Database Exe sDatabase Exe s

Director PEDirector PE

Manager PEManager PE

Client ServicesClient Services

Executive PEExecutive PE

INFRASTRUCTURAL PLANS AND DESIGN INFRASTRUCTURAL PLANS AND DESIGN Designing a new Center or re-designing a pre-installed center is absolutely no task for us and Designing a new Center or re-designing a pre-installed center is absolutely no task for us and

hence we have kept the same for our company in India. Before we stepped in our design and plan hence we have kept the same for our company in India. Before we stepped in our design and plan for the setup, we preferred to see or select the location and the observatory for the initial for the setup, we preferred to see or select the location and the observatory for the initial framework design. framework design.

We strive to deliver the masterpiece at your convenient time and style. However, designing is done We strive to deliver the masterpiece at your convenient time and style. However, designing is done by the industry’s best architects on their professional software which gave our center an extra by the industry’s best architects on their professional software which gave our center an extra ordinary dimensional look. ordinary dimensional look.

Below mentioned in a diagram of our operational floor which is highly kept in mind for the Below mentioned in a diagram of our operational floor which is highly kept in mind for the Designing and Planning order. Designing and Planning order.

FEW PICTURES OF LOGICALFEW PICTURES OF LOGICAL

LEARNING AND DEVELOPMENT LEARNING AND DEVELOPMENT DESIGNDESIGN Our Training technique is very unique as we use the Kaizen Methodology of Continuous Our Training technique is very unique as we use the Kaizen Methodology of Continuous

Improvement of Learning style and this has been implemented in various institutes at Improvement of Learning style and this has been implemented in various institutes at present. Our Training Materials and techniques are as follows:- present. Our Training Materials and techniques are as follows:-

Call Center Service Training Module Call Center Service Training Module • Communication TrainingCommunication Training• Language TrainingLanguage Training• Regional Cultural TrainingRegional Cultural Training• Voice & Accent TrainingVoice & Accent Training• Process Training Process Training • Sales Training Sales Training • Power Sales Training Power Sales Training • Composite Training Composite Training • Reporting Training Reporting Training • Excel Training Excel Training • Motivational Training Motivational Training • Presentational and Performance TrainingPresentational and Performance Training• Target Orientation Training Target Orientation Training

Managerial Training ModuleManagerial Training Module• Communication TrainingCommunication Training• Conference Room Training Conference Room Training • Cultural Course Planner Training Cultural Course Planner Training • Effective Presentational Training Effective Presentational Training • Dashboard Maintenance Training Dashboard Maintenance Training • Excel Advanced Training Excel Advanced Training • Reporting Advance Training Reporting Advance Training • Motivational Excellence Training Motivational Excellence Training • Performance Booster Training Performance Booster Training • Target Orientation Training Target Orientation Training • Management Performance Training Management Performance Training

IT DESIGN AND SECURITY SUPPORTIT DESIGN AND SECURITY SUPPORTIT, S/W & H/W SupportIT, S/W & H/W Support Server (Specific or Non Specific)Server (Specific or Non Specific) 1 mbps dedicated leased line from Agni with 25% VSAT Backup1 mbps dedicated leased line from Agni with 25% VSAT Backup 1 mbps dedicated leased line from AMRA network1 mbps dedicated leased line from AMRA network E1 line from Ranktel ( Domestic Call centre)E1 line from Ranktel ( Domestic Call centre) IPLC line from SingTel (International Call Centre)IPLC line from SingTel (International Call Centre) Standby Diesel Generator 20KVA+60KVA Diesel GeneratorStandby Diesel Generator 20KVA+60KVA Diesel Generator Multimedia Projector (Acer)Multimedia Projector (Acer)

Physical Security Physical Security Privacy Privacy Data protection Data protection LAN/WAN SecurityLAN/WAN Security Physical threat AnalysisPhysical threat Analysis Measure to overcome security threatsMeasure to overcome security threats Disaster Recovery Plan Disaster Recovery Plan

AT YOUR SERVICEAT YOUR SERVICE Our Services:Our Services: We have expertise in various service in the past years and have gathered huge We have expertise in various service in the past years and have gathered huge

number of genuine client for this industry and we strongly look forward to work number of genuine client for this industry and we strongly look forward to work on on close loop and make sure of profits rolling in the company from our valued close loop and make sure of profits rolling in the company from our valued clients clients and keep the promise of Service Excellence to the Global Valued Customers. and keep the promise of Service Excellence to the Global Valued Customers.

Our Team: Our Team: With an experienced and well trained team of experts we look forward to strive With an experienced and well trained team of experts we look forward to strive & & maintain the service excellence to you and your company/client as provided . maintain the service excellence to you and your company/client as provided .

Org Structure:Org Structure: Keeping in mind, the current management standards of this industry, we have Keeping in mind, the current management standards of this industry, we have created a well defined and crisp management hierarchy for the industry & created a well defined and crisp management hierarchy for the industry &

company. company. Infrastructure:Infrastructure: We have mastered ourselves in designing various call centers around the globe We have mastered ourselves in designing various call centers around the globe

in in past years & we look forward to work under any circumstances or space past years & we look forward to work under any circumstances or space provided to provided to us. (It is NOT “What you do” instead it is ALWAYS “How you do it". us. (It is NOT “What you do” instead it is ALWAYS “How you do it".

Cost Plan:Cost Plan: The plan associated with Costing for the center is of highest importance, so we have The plan associated with Costing for the center is of highest importance, so we have always made sure of using our trustworthy team of service orienteer's for this plan. always made sure of using our trustworthy team of service orienteer's for this plan.

HR Plan:HR Plan: This specific work culture is highly designed by our expert Human Resource This specific work culture is highly designed by our expert Human Resource Department who will share their know to the team with their external presentation. Department who will share their know to the team with their external presentation.

L& D Plan:L& D Plan: The better the training, the better is the service, we believe in this so we spend the The better the training, the better is the service, we believe in this so we spend the maximum support and service on this plan. maximum support and service on this plan.

IT Svc Plan:IT Svc Plan: IT, the most important portion of the business. We believe and we make sure IT, the most important portion of the business. We believe and we make sure we do we do it with 100% Accuracy and maintain the real time reports for future reference. it with 100% Accuracy and maintain the real time reports for future reference.

CONTACT USCONTACT USCORPORATE HEAD OFFICE ADDRESS:CORPORATE HEAD OFFICE ADDRESS:

Head OfficeHead OfficeLogical Creations, Evoma Business Park,Logical Creations, Evoma Business Park,#14, Batrahalli, Old Madras road, Bangalore – 560049#14, Batrahalli, Old Madras road, Bangalore – 560049

Development CenterDevelopment Center3/38 Rossmore Avenue , Punchbowl Avenue, 3/38 Rossmore Avenue , Punchbowl Avenue, Sydney, NSW-2196, AustraliaSydney, NSW-2196, Australia

Contact NumbersContact NumbersPhone (Office)Phone (Office) : : 00 91 0 804 190 3030, 00 61-02-9759578000 91 0 804 190 3030, 00 61-02-97595780Fax (Office)Fax (Office) :: 0061 - 02- 97584371 0061 - 02- 97584371 WebsiteWebsite :: http://www.logicalcreationindia.com/

Email AddressEmail Address :: [email protected], , [email protected]

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Logical Creation India